St Andrews Stadium
St Andrews Stadium
Club / stadium contact for disabled supporters
Mr Aamir Javaid
0121 202 5206
Disabled Supporters Association
07772 136 173 / 01902 337 955
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There is a club car park with 32 accessible parking spaces allocated to season ticket holders and 6 spaces designated for away fans which require pre-booking. Contact John Starkey who liaises with the club on necessary arrangements. Drop of facilities are available. Roads around the ground are closed off on matchdays.
National Rail have published links to the nearest stations to sporting venues including Birmingham City see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Information on ticketing can be found on the Birmingham City website.
The main Birmingham City ticket office is based at St. Andrew's on the Kop side of the ground.
Tickets are available on the day of the game but Birmingham City advise that you purchase in advance to avoid queuing by clicking HERE, calling 0844 557 1875 option 2 or by visiting St. Andrew's Stadium. Birmingham city have now opened a dedicated customer enquires and disabled access window, this is window 7 at the Kop Ticket Office.
Spectator Viewing areas
Home supporters have 64 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 24 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters. The club do offer ambulant, blind or partially sighted supporters an option to sit in the disability area which is designated to for anyone who has a disability. This area has no steps to access. As well as this we also offer them the chance to sit anywhere in the ground as long as they feel comfortable with it
There are approx 500 easy access and amenity seats, situated in Kop Stand, Tilton Road Stand & Paddock area.
NB: Under existing minimum standards for accessible stadia, the club should have 180 wheelchair spaces (153 home and up to 27 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 47% of the guidance and has a shortfall of 92 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
There are 12 accessible toilets inside the stadium for home and away fans and are located in the Kop Corner, Gil Merrick both home and away, Garrison Lane Paddock Area and Tilton Stand. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.
Accessible services & information
The club have hearing loops located within the ticket office and Kop reception as well as a big screen to relay messages to Deaf and hard of hearing fans in the ground. Match commentaries, provided by local hospital radio are available via headsets from reception. A limited number of headsets are available on request (please book in advance with BCFC reception before matchday). There is a £5 deposit, which is refundable upon return of the headsets on the same day. Water bowls are available for assistance dogs and seats are located with extra room to accommodate them. The concourses do not have rest areas included.
The club undertook a match buddy scheme for season 2014/15 are are looking to continue the scheme for the current 2015/16 season
Updated August 2015.
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