Assessment of Accessible Facilities
St Andrews Stadium
St Andrews Stadium
Club / stadium contact for disabled supporters
Mr John Starkey
07772 136 173 / 01902 337 955
Disabled Supporters Association
07772 136 173 / 01902 337955
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There is a club car park with 29 accessible parking spaces for home and away supporter’s available 10 to 30 yards away from the entrance, Contact John Starkey who liaises with the club on necessary arrangements. Drop of facilities are available.
National Rail have published links to the nearest stations to sporting venues including Birmingham City see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Information on ticketing can be found on the Birmingham City website.
The main Birmingham City ticket office is based at St. Andrew's on the Kop side of the ground.
Tickets are available on the day of the game but Birmingham City advise that you purchase in advance to avoid queuing by clicking HERE, calling 0844 557 1875 option 2 or by visiting St. Andrew's Stadium. Birmingham city have now opened a dedicated customer enquires and disabled access window, this is window 7 at the Kop Ticket Office.
Spectator Viewing areas
Home supporters have 64 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 24 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters. There are no designated seats for supporters with ambulant disabilities, they can sit where they want within the ground.
NB: Under existing minimum standards for accessible stadia, the club should have 180 wheelchair spaces (153 home and up to 27 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 47% of the guidance and has a shortfall of 92 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use accessible toilets inside the stadium these are located in the Kop Corner, Gil Merrick both home and away, Garrison Lane Paddock Area and Tilton Stand. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.
Accessible services & information
The club does have a hearing loop within the ticket office and big screen to relay messages to Deaf and hard of hearing fans in the ground. Match commentaries are available via headsets from reception. A limited number of headsets are available on request (please book in advance with BCFC reception before matchday). There is a £5 deposit, which is refundable upon return of the headsets on the same day. Facilities for assistance dogs are available. The concourses do not have rest areas included.
Updated October 2013.
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