Birmingham City

Birmingham City

Stadium Information

Stadium

St Andrews Stadium

Address

St Andrews Stadium
Birmingham
B9 4RL

Club / stadium contact for disabled supporters

Name

Mr Aamir Javaid

Telephone no.

0121 202 5206

E-mail address

Disabled Supporters Association

Name

John Starkey

Telephone

07772 136 173 / 01902 337 955

Email

john.c.starkey@hotmail.co.uk

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 32 accessible parking spaces allocated to season ticket holders and 6 spaces designated for away fans which require pre-booking. Contact John Starkey who liaises with the club on necessary arrangements. Drop of facilities are available. Roads around the ground are closed off on matchdays.

 

National Rail have published links to the nearest stations to sporting venues including Birmingham City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on ticketing can be found on the Birmingham City website.

 

The main Birmingham City ticket office is based at St. Andrew's on the Kop side of the ground.

 

Tickets are available on the day of the game but Birmingham City advise that you purchase in advance to avoid queuing by clicking HERE, calling 0844 557 1875 option 2 or by visiting St. Andrew's Stadium.  Birmingham city have now opened a dedicated customer enquires and disabled access window, this is window 7 at the Kop Ticket Office.

Spectator Viewing areas

 

Home supporters have 67 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 18 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters.  The club do offer ambulant, blind or partially sighted supporters an option to sit in the disability area which is designated to for anyone who has a disability. This area has no steps to access. As well as this we also offer them the chance to sit anywhere in the ground as long as they feel comfortable with it

 

There are approx 500 easy access and amenity seats, situated in Kop Stand, Tilton Road Stand & Paddock area. 

 

NB: Under existing minimum standards for accessible stadia, the club should have 177 wheelchair spaces (150 home and up to 27 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 48% of the guidance and has a shortfall of 92 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 12 accessible toilets inside the stadium for home and away fans and are located in the Kop Corner, Gil Merrick both home and away, Garrison Lane Paddock Area and Tilton Stand. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The club have hearing loops located within the ticket office and Kop reception as well as a big screen to relay messages to Deaf and hard of hearing fans in the ground. Match commentaries, provided by local hospital radio are available via headsets from reception. A limited number of headsets are available on request (please book in advance with BCFC reception before matchday). There is a £5 deposit, which is refundable upon return of the headsets on the same day. Water bowls are available for assistance dogs and seats are located with extra room to accommodate them.  The concourses do not have rest areas included.

 

The club undertook a match buddy scheme for season 2014/15 are are looking to continue the scheme for the current 2015/16 season

 

Updated November 2015.

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Comments

J&J

Match: 28/12/15

Published: 7/1/2016

 

Our second trip to St Andrews as away fans, the first being about 6 years ago.   As then we travelled with our Club’s official away travel and were parked very conveniently at the away fans entrance.   Nearby is a large retail park and around the ground are numerous “burger vans”,  one I noticed was advertising a hot drink and foot long hot dog for £3.

 

In front of the away fans entrance we were met with a line of stewards who thoroughly searched all our bags.  All tops from our drinks bottles (including water) had to be removed to be allowed into the ground.  The entrance for away wheelchair fans is through a gate to the left of the away fans turnstyles.  

 

Facilities in the Ground for Away Wheelchair Fans

Viewing Areas

The previous wheelchair spaces at pitch level seem to have disappeared, leaving the only spaces for away wheelchair fans about mid-height in the away stand as per Gary Deard’s photo from 2008 with carer seats alongside, room for about 6 wheelchair users (possibly more).   Excellent view, with seats all around, you very much feel part of the away crowd.   The downside is that it is a pretty long journey to get there!   This starts with a steep downhill upon entering the Ground, at the bottom of which we were met by a steward who then walked with us to the other end of the stand, up in a lift and back the length of the stand to come out to the raised platform.   If this journey sounds as if it would present problems for you I would ring the Club beforehand to request help.   

Refreshments

The steward who showed us to our seat asked us what free drink we would like and he brought these to us just before half-time.   Much appreciated, particularly as the refreshment area was not difficult to get to, albeit crowded.  

Accessible Toilets

On the left just prior to the raised viewing area.   Large, left hand transfer.   Clean.    Hot water.    Handwash and hand towels.  

Headset Commentaries for Visually Impaired Fans

Birmingham FC’s web site states that commentaries are available from Reception for a £5 deposit.   I emailed reception and within one working day they emailed back to confirm a steward would be able to supply my husband with a headset without a deposit and without us having to find Reception.   This happened.  My husband said the commentary was helpful  and unbiased.   He was particularly pleased to have for the first time (he has had commentaries at many grounds) a female commentator.

 

Attitude of Club Officials

All the stewards we met were helpful and friendly.

 

After the Match

Escorted back to the car park and the official travel were given a police escort from the Ground.   Traffic in Birmingham heavy as you would expect but no excessive queues. 

 

Will We go Again?

Would happily go to St Andrews again.   

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Lin

Match: Wolves

Published: 21/4/2013

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. We were seated on the front row and had a good view although had to negotiate with the stewards who initially stood right in front of us! Stewards were very attentive and freindly.

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Carol Watts

Match: Aston Villa FC 07/12/10

Published: 7/12/2010

 

My good Villa friend Wend is severly disabled, and a wheelchair user. Wednesday night at St Andrews she had to be carried down stairs by stewards because the lift broke. The disabled toilets were smashed up so she had to use the mens. She was a few seats away from being hit by a flare. This has made me cry, a true and loyal Villa fan being treated like a third class citizen

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Rubbery

Match: Birmingham v Liverpool 05/04/2010

Published: 5/4/2010

 

First visit to St.Andrews, Ground easily found when travelling from the south Coventry road, Disabled parking free and in the same car park as visiting coaches, Main car park attendant wasn't aware of this so go staraight to visitors car park. Entry to ground through big gates for all fans so no problem, Large ramp down to entrence into stadium can be a bit of a push back up hill on way out.


I was in raised area, even though the LFC fans stood up still had an unobstructed view so this was a plus. Had to be taken there via a lift in the home section. I could see the pitch side wheelchair position ,looked a little crowded in front of them, as all the photographers were seated in front but can't say what the view was like.


No free drink or pies for us I wonder why. Toilet ok once the none disabled stopped using them. Stewards very helpful and keen to assist all in all not a bad day other than the result.


Would return again with no worries almost perfect other than the pitch side spaces.

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Swanny

Match: Prem League B'Ham vTHFC 08/02/2010

Published: 8/2/2010

 

Very well looked after, stewards friendly and we recieved a voucher for a FREE hot drink and pie at halftime, a nice gesture on a bitterly cold day. Disabled toilets had easy access and a very pleasurable experience. Looking forward to returning next season.

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

View from elevated position - away wheelchair section

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

Pitchside positions - away fans in wheelchair view

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