Birmingham City

Birmingham City

Stadium Information

Stadium

St Andrews Stadium

Address

St Andrews Stadium
Birmingham
B9 4RL

Club / stadium contact for disabled supporters

Name

Mr John Starkey

Telephone no.

07772 136 173 / 01902 337 955

Disabled Supporters Association

Contact Name

John Starkey

Telephone no.

07772 136 173 / 01902 337955

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 29 accessible parking spaces for home and away supporter’s available 10 to 30 yards away from the entrance, Contact John Starkey who liaises with the club on necessary arrangements. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Birmingham City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on ticketing can be found on the Birmingham City website.

 

The main Birmingham City ticket office is based at St. Andrew's on the Kop side of the ground.

 

Tickets are available on the day of the game but Birmingham City advise that you purchase in advance to avoid queuing by clicking HERE, calling 0844 557 1875 option 2 or by visiting St. Andrew's Stadium.  Birmingham city have now opened a dedicated customer enquires and disabled access window, this is window 7 at the Kop Ticket Office.

Spectator Viewing areas

 

Home supporters have 64 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 24 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters.  There are no designated seats for supporters with ambulant disabilities, they can sit where they want within the ground.

 

NB: Under existing minimum standards for accessible stadia, the club should have 180 wheelchair spaces (153 home and up to 27 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 47% of the guidance and has a shortfall of 92 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium these are located in the Kop Corner, Gil Merrick both home and away, Garrison Lane Paddock Area and Tilton Stand. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The club does have a hearing loop within the ticket office and big screen to relay messages to Deaf and hard of hearing fans in the ground. Match commentaries are available via headsets from reception. A limited number of headsets are available on request (please book in advance with BCFC reception before matchday). There is a £5 deposit, which is refundable upon return of the headsets on the same day. Facilities for assistance dogs are available.  The concourses do not have rest areas included.

 

Updated October 2013.

Comments about Birmingham City :

 

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Comments

Lin

Match: Wolves

Published: 21/4/2013

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. We were seated on the front row and had a good view although had to negotiate with the stewards who initially stood right in front of us! Stewards were very attentive and freindly.

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Carol Watts

Match: Aston Villa FC 07/12/10

Published: 7/12/2010

 

My good Villa friend Wend is severly disabled, and a wheelchair user. Wednesday night at St Andrews she had to be carried down stairs by stewards because the lift broke. The disabled toilets were smashed up so she had to use the mens. She was a few seats away from being hit by a flare. This has made me cry, a true and loyal Villa fan being treated like a third class citizen

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Rubbery

Match: Birmingham v Liverpool 05/04/2010

Published: 5/4/2010

 

First visit to St.Andrews, Ground easily found when travelling from the south Coventry road, Disabled parking free and in the same car park as visiting coaches, Main car park attendant wasn't aware of this so go staraight to visitors car park. Entry to ground through big gates for all fans so no problem, Large ramp down to entrence into stadium can be a bit of a push back up hill on way out.


I was in raised area, even though the LFC fans stood up still had an unobstructed view so this was a plus. Had to be taken there via a lift in the home section. I could see the pitch side wheelchair position ,looked a little crowded in front of them, as all the photographers were seated in front but can't say what the view was like.


No free drink or pies for us I wonder why. Toilet ok once the none disabled stopped using them. Stewards very helpful and keen to assist all in all not a bad day other than the result.


Would return again with no worries almost perfect other than the pitch side spaces.

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Swanny

Match: Prem League B'Ham vTHFC 08/02/2010

Published: 8/2/2010

 

Very well looked after, stewards friendly and we recieved a voucher for a FREE hot drink and pie at halftime, a nice gesture on a bitterly cold day. Disabled toilets had easy access and a very pleasurable experience. Looking forward to returning next season.

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

View from elevated position - away wheelchair section

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

Pitchside positions - away fans in wheelchair view

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