Bradford City

Bradford City

Stadium Information

Stadium

Coral Windows Stadium

Address

Valley Parade
Bradford
BD8 7DY

Club / stadium contact for disabled supporters

Name

David Dowse

Telephone no.

0871 978 1911 or 07949 584323

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

All accessible parking spaces are allocated to home season ticket holders. There are additional matchday blue badge areas close to the stadium (Midland Road) - please note this is not controlled by the club.

 

Accessible parking is not extended to away supporters though there are up to 10 additional parking spaces as mentioned above. 

Due to insufficient accessible available parking, there are informal drop off points and stewards will be available to assist supporters with mobility needs all around the stadium.

 

The stadium is located on a valley side and therefore access can be difficult from all side, the club endeavour to provide assistance at all times. The club are in negotiations to provide additional accessible parking close to the stadium. It is hoped that there will be significant improvements during the 2014/15 season but no fixed timescales can be confirmed at this time. 

 

National Rail have published links to the nearest stations to sporting venues including Bradford City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements

Getting a Ticket

 

Information on purchasing a ticket please visit the Bradford City websiteAdvance tickets can be pre-booked direct with Bradford City via the ticket office telephone line on 0871 978 8000 (please note that calls to this line are charged at 10p per minute plus your usual network extras).  Bradford City will endeavour to respond to match day enquiries for access but cannot guarantee spaces when demand is high.  In the event of the game being designated as being all-ticket for all supporters or just away fans, tickets for supporters requiring wheelchair access will be available through the away Club ticket office.

 

Ticket applications can also be made to Bradford City FC on email at daviddowse@the-bantams.co.uk or by telephone on 0871 978 1911.

 

Please note: currently the ticket office is not accessible to wheelchair users due to the building development work of a local school. Bradford City have made temporay arrangements for disabled supporters to buy tickets at the 1911 Club Reception area. On matchdays, ticket collection for disabled supporters will be at the accessible access gates into the stadium.

Spectator Viewing areas

 

Home supporters have 93 spaces for wheelchair users available to them, and these can be found at pitchside and on elevated platforms. Away supporters are now located in the South stand where 36 spaces are available to wheelchair users at pitchside plus an additional 21 easy access seats.

 

The Club offers a mix of areas for spectators using wheelchairs. These include:

 

* An area in the Upper Main Stand which is covered and elevated 

* An area in the Lower Main Stand which is uncovered and elevated

* An area in the East Stand which is partially-covered and at pitch level

* An area in the North Stand (Bantams Bar) which is covered, elevated and offers additional access to a licensed bar area

* An area in the North West Stand which is covered, elevated and used on an ad-hoc basis as demand or operational needs require

* An area in the South Stand which is covered and at pitch level, this is the area designated for away supporters

 

Lifts are installed on three sides of the stadium to assist wheelchair users to gain access to appropriate stands within the stadium.  A ramped access to the South Stand is available.

 

Spectators with mobility issues (ambulant disabled)

 

The same provisions as those specified to spectators in wheelchairs will apply to ambulant disabled. It is the Club's policy to allocate, wherever possible, seats close to stairways and vomitories in order to reduce the need to use stairs. 

 

Lines of sight

 

All areas in which spectators in wheelchairs are located offer good lines of sight.  Most areas are elevated or positioned at the front of each stand, accommodation in the East Stand and South Stand (visitors) is at pitch level.   

 

 

Facilities for spectators in wheelchairs supporting the visiting club

 

Access for visiting spectators in wheelchairs is provided in the South Stand which is the away section of the stadium.  Away supporters requiring wheelchair access are advised to book their place in advance to guarantee sufficient places are available. See above for information on tickets. 

 

NB: Under existing minimum standards for accessible stadia, the club should have 165 wheelchair spaces (140 home and up to 25 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 78% of the guidance and has a shortfall of 36 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

The stadium has 15 accessible toilets located as follows:

 

 5 x in lounges, 1 x South (visitors), 2 x East, 2 x North, 3 x North West, 2 x West 

 

On match-days, stewards and fire marshals regularly check accessible toilets.  A maintenance operative is on duty throughout the match in case any problems are identified.  All conferencing facilities are accessible to disabled supporters. The club shop is accessible for all fans and has low level serving counters. Catering kiosks in both the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

On some occasions, it is possible for spectators who are blind or partially sighted to be allocated a seat in the Press area that enables them to listen to an appropriate radio commentary.  Seats in the Press area will have to be pre-booked by contacting the ticket office by email at daviddowse@the-bantams.co.uk or by telephone on 0871 978 1911 (please note that calls to this line are charged at 10p per minute plus your usual network extras).  

 

Provision can also be made for the attendance of a Guide Dog, where required, providing arrangements are made in advance with the ticket office.  The ticket office does not have a hearing loop installed. Should supporters require information in alternative formats, enquiries should be made to the Bradford City FC on email at daviddowse@the-bantams.co.uk or by telephone on 0871 978 1911 three weeks before the date of the game, where staff will be pleased to discuss how these might be made available.

 

Updated July 2014.

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Comments

P. Dewick

Match: Bradford

Published: 7/9/2013

 

I too was at the sheffield united match. As a wheelchair supporter my two sons had to push me up the hill. My daughter then took over as the boys were in the east stand. She was my carer for the afternoon I needed to go to the toilet straight away but had difficulty getting through the gate to the toilet. Once through the gate you have to go down a slope to the toilet but if you can't stop there is a big step which is frightening cause there isn't much room.

 

To get to our seats we had to go through a small gate, I have a wider than normal wheelchair. I had problems getting through the gate hitting a gutter straight away and got stuck. Many of the other wheelchair users were have problems with the gutter as there wasn't much room to manoeuvre around parked up wheelchairs. Even one wheelchair the tyre came off due to the gutter.

 

On exit of the ground after been on the phone to my sons telling me they couldn't come up cause the police had stopped them to take me back down. My daughter couldn't do it so I asked a steward. He then passed it on to another one then he passed it on to another. I felt I was passed from pillar to post has nobody wanted to take responsibility of me.

 

When a steward took me up to the gate he crashed me into it due to the camber of the exit. It was one of the worst experiences I've had at a football ground. The SUD's secretary was right about the stewards, they stood up most of the time, which hampered our views from the wheelchair seating positions.

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Bradford City Response

Match: Response to the Sheffield United comments dated 24/08/13

Published: 29/8/2013

 

With regard to the comments by Sheffield United fans, I would like to bring to your attention the following points:

 

  • For many years, Bradford City has been criticised for not having an area for away supporters with disabilities in the same area of the away fans.  This has been remedied this year with the introduction of a brand new facility which provides spaces for 36 x wheelchairs at the front of the South Stand and a brand new accessible toilet.

 

  • The Coral Windows Stadium (also known as Valley Parade) is situated on the side of steep valley from whichever way it is approached, any supporter is faced with a steep slope up or down to the stadium.  In the case of supporters in wheelchairs, stewards are instructed to provide assistance as required and I know this happened on Saturday, even down to some of the Police officers on duty helping to push wheelchairs up Holywell Ash Lane.  The location of the stadium also provides issues inside with slopes and inclines.

 

  • The comments regarding the ladies toilets I will look into – but this is certainly not the case with the  brand new accessible toilets

 

  • Stewards did not stand up for the whole match.  During the first half there were very few stewards at the front of the stand.  During the game we had to put more stewards in front as Sheffield United stood persistently throughout the game, even then the stewards sat on stools, or crouched or almost laid on the inside of advertising frames.  Stewards only stood when there was a movement of standing supporters towards the front of the stand, a coin had been thrown at the referee and a flare had been set off (the level of stewarding at this time allowed the flare to be dealt with efficiently and for the culprit to be arrested before he let off a smoke-bomb).

 

  • Access to the refreshment area for supporters in wheelchairs is difficult; however stewards are asked to help and that is why our policy recommends that supporters in wheelchairs have a companion (who gain free access to the stadium)

 

In summary, we now have extensive facilities for away supporters in their own section; a brand new toilet that is accessible to supporters in wheelchairs, approaches to the stadium will always be steep as we are situated on a valley side, we recommend supporters in wheelchairs have a companion and stewards will help where that is not possible, stewards only stand at the front of stands where the behaviour of fans is significantly bad or a pitch incursion is considered likely.

 

I accept that these supporters have not been to Bradford for some time and therefore would not appreciate the context or efforts already made; it is nevertheless disappointing that such views should be aired without the Club being offered a chance to respond.

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Sheffield United Disabled Supporters Club (SUDS)

Match: Bradford v Sheffield United FC 24/8/13

Published: 28/8/2013

 

By far the WORST ground we have been to. After getting off our coach we tried to find the entrance for away disabled fans, the stewards had no idea as they were agency stewards from Leeds. When we found it it was a the top of a very very steep hill and pushing wheelchairs up needed two persons per chair and two to hold the chair back on way down after match.

 

On entry we found we had to go down a steep slope to access our w/c spaces. The toilet is up this same slope so go before you go to your seats if you need to. The stewards inside the ground were helpful with pushing up to the toilet. NO emergency cord in disabled toilet.

 

The ladies loos were disgustingly dirty with only cold water and no towels or drier and one was blocked when we arrived and we were the first ladies in at 1.30pm so I cannot imagine what they were like at the end of the match.  

 

The refreshment counter is up 5 steps and then down 5 more. Not under cover and everyone got wet when they put the sprinklers on. Stewards stand up in front the whole match.

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