Bradford City

Bradford City

Assessment of Accessible Facilities

Stadium

Coral Windows Stadium

Address

Valley Parade
Bradford
BD8 7DY

Club / stadium contact for disabled supporters

Name

David Dowse

Telephone no.

0871 978 1911 or 07949 584323

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

All accessible parking spaces are allocated to home season ticket holders. Accessible parking is not extended to away supporters, though there is an accessible shuttle bus service. Due to insufficient accessible available parking, the club have provided drop off points.

 

National Rail have published links to the nearest stations to sporting venues including Bradford City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements

Getting a Ticket

 

Information on purchasing a ticket please visit the Bradford City website.

 

Ticket applications can be made to the Bradford City FC on email at daviddowse@the-bantams.co.uk or by telephone on 0871 978 1911.

 

Please note: currently the ticket office is not accessible to wheelchair users due to the building development work of a local school. Bradford City have made temporay arrangements for disabled supporters to buy tickets at the 1911 Club Reception area. On matchdays ticket collection for disabled supporters will be at the accessible access gates into the stadium.

Spectator Viewing areas

 

Home supporters have 83 spaces for wheelchair users available to them, and these can be found at pitchside and on elevated platforms. Away supporters are now located in the South stand where 36 spaces are available to wheelchair users at pitchside plus an additional 21 easy access seats.

 

NB: Under existing minimum standards for accessible stadia, the club should have 165 wheelchair spaces (140 home and up to 25 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 72% of the guidance and has a shortfall of 46 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium, these are located in each stand and within the conferencing facilities. All conferencing facilities are accessible to disabled supporters. The club shop is accessible for all fans and has a low level serving counters. Catering kiosks in both the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The ticket office does not have a hearing loop installed. Match day commentaries for are available in the media suite. Facilities are not available for assistance dogs, and the concourses do not have rest areas included.Should supporters require information in alternative formats, enquiries should be made to the Bradford City FC on email at daviddowse@the-bantams.co.uk or by telephone on 0871 978 1911 three weeks before the date of the game, where staff will be pleased to discuss how these might be made available.

 

Updated October 2013.

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Comments

P. Dewick

Match: Bradford

Published: 7/9/2013

 

I too was at the sheffield united match. As a wheelchair supporter my two sons had to push me up the hill. My daughter then took over as the boys were in the east stand. She was my carer for the afternoon I needed to go to the toilet straight away but had difficulty getting through the gate to the toilet. Once through the gate you have to go down a slope to the toilet but if you can't stop there is a big step which is frightening cause there isn't much room.

 

To get to our seats we had to go through a small gate, I have a wider than normal wheelchair. I had problems getting through the gate hitting a gutter straight away and got stuck. Many of the other wheelchair users were have problems with the gutter as there wasn't much room to manoeuvre around parked up wheelchairs. Even one wheelchair the tyre came off due to the gutter.

 

On exit of the ground after been on the phone to my sons telling me they couldn't come up cause the police had stopped them to take me back down. My daughter couldn't do it so I asked a steward. He then passed it on to another one then he passed it on to another. I felt I was passed from pillar to post has nobody wanted to take responsibility of me.

 

When a steward took me up to the gate he crashed me into it due to the camber of the exit. It was one of the worst experiences I've had at a football ground. The SUD's secretary was right about the stewards, they stood up most of the time, which hampered our views from the wheelchair seating positions.

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Bradford City Response

Match: Response to the Sheffield United comments dated 24/08/13

Published: 29/8/2013

 

With regard to the comments by Sheffield United fans, I would like to bring to your attention the following points:

 

  • For many years, Bradford City has been criticised for not having an area for away supporters with disabilities in the same area of the away fans.  This has been remedied this year with the introduction of a brand new facility which provides spaces for 36 x wheelchairs at the front of the South Stand and a brand new accessible toilet.

 

  • The Coral Windows Stadium (also known as Valley Parade) is situated on the side of steep valley from whichever way it is approached, any supporter is faced with a steep slope up or down to the stadium.  In the case of supporters in wheelchairs, stewards are instructed to provide assistance as required and I know this happened on Saturday, even down to some of the Police officers on duty helping to push wheelchairs up Holywell Ash Lane.  The location of the stadium also provides issues inside with slopes and inclines.

 

  • The comments regarding the ladies toilets I will look into – but this is certainly not the case with the  brand new accessible toilets

 

  • Stewards did not stand up for the whole match.  During the first half there were very few stewards at the front of the stand.  During the game we had to put more stewards in front as Sheffield United stood persistently throughout the game, even then the stewards sat on stools, or crouched or almost laid on the inside of advertising frames.  Stewards only stood when there was a movement of standing supporters towards the front of the stand, a coin had been thrown at the referee and a flare had been set off (the level of stewarding at this time allowed the flare to be dealt with efficiently and for the culprit to be arrested before he let off a smoke-bomb).

 

  • Access to the refreshment area for supporters in wheelchairs is difficult; however stewards are asked to help and that is why our policy recommends that supporters in wheelchairs have a companion (who gain free access to the stadium)

 

In summary, we now have extensive facilities for away supporters in their own section; a brand new toilet that is accessible to supporters in wheelchairs, approaches to the stadium will always be steep as we are situated on a valley side, we recommend supporters in wheelchairs have a companion and stewards will help where that is not possible, stewards only stand at the front of stands where the behaviour of fans is significantly bad or a pitch incursion is considered likely.

 

I accept that these supporters have not been to Bradford for some time and therefore would not appreciate the context or efforts already made; it is nevertheless disappointing that such views should be aired without the Club being offered a chance to respond.

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Sheffield United Disabled Supporters Club (SUDS)

Match: Bradford v Sheffield United FC 24/8/13

Published: 28/8/2013

 

By far the WORST ground we have been to. After getting off our coach we tried to find the entrance for away disabled fans, the stewards had no idea as they were agency stewards from Leeds. When we found it it was a the top of a very very steep hill and pushing wheelchairs up needed two persons per chair and two to hold the chair back on way down after match.

 

On entry we found we had to go down a steep slope to access our w/c spaces. The toilet is up this same slope so go before you go to your seats if you need to. The stewards inside the ground were helpful with pushing up to the toilet. NO emergency cord in disabled toilet.

 

The ladies loos were disgustingly dirty with only cold water and no towels or drier and one was blocked when we arrived and we were the first ladies in at 1.30pm so I cannot imagine what they were like at the end of the match.  

 

The refreshment counter is up 5 steps and then down 5 more. Not under cover and everyone got wet when they put the sprinklers on. Stewards stand up in front the whole match.

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