Assessment of Accessible Facilities
Club / stadium contact for disabled supporters
Disabled Supporters Association
There is no DSA at present.
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
Accessible parking spaces are not available to home or away supporters. Street parking only is available. Drop of facilities are also available by request from the safety officer.
National Rail have published links to the nearest stations to sporting venues including Gillingham see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For information on purchasing a ticket please visit the Gillingham Website
Spectator Viewing areas
Home supporters have 61 spaces for wheelchair users available to them, and these can be found at pitchside. 6 spaces for wheelchair users can be found at pitchside in the away section for away supporters. Home disabled fans with ambulant disabilities have access to seats in the first 3 rows in any block and away fans to the first 3 rows at the back in segregated areas with own fans.
NB: Under existing minimum standards for accessible stadia, the club should have 105 wheelchair spaces (89 home and up to 16 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 64% of the guidance and has a shortfall of 38 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in both the home and away sections do not have low level serving counters and so are not fully accessible.
Accessible services & information
The ticket office does have a hearing loop installed. Match commentaries are available through headsets available to order when booking tickets and collected from the club shop on Redfurn Avenue. Deposits are needed for away fans. Facilities for assistance dogs are available. The concourses do not have rest areas included.
Updated October 2013
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