Assessment of Accessible Facilities
Club / stadium contact for disabled supporters
Sharon Precious/ Kate Betts
01429 272 584 option 2 (Sharon) or option 9 (kate)
Disabled Supporters Association
01429 291 706
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There is a club car park with 10 accessible spaces for both home and away supporter’s available on a first served basis 100 yards away at a fee of £8 per game. Drop of facilities are not available.The Club do offer Seasonal Car Parking passes for the 23 home League games of the season, which are available at a cost of £115. There are a limited number of spaces available on Clarence Road, which is also available on a first-come-first-served basis.
National Rail have published links to the nearest stations to sporting venues including Hartlepool United see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For information on purchasing a ticket please visit the Hartlepool United Website
Spectator Viewing areas
Home supporters have 21 spaces for wheelchair users available to them, and these can be found at pitchside. 14 spaces for wheelchair users can be found at pitchside in the away section for away supporters.
NB: Under existing minimum standards for accessible stadia, the club should have 77 wheelchair spaces (65 home and up to 12 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 45% of the guidance and has a shortfall of 42 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use accessible toilets inside the stadium, one located in the away end, one in the Niramax Stand, one in the CK stand and one in the Century Bar (this is for both home and away supporters. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.
Accessible services & information
The club has a hearing loop. Match commentaries are not available. Facilities for assistance dogs are not available. The concourses do not have rest areas included.
Updated October 2013.
Club Additional Information
Disabled access is available in there new Centenary Lounge for supporters who wish to enjoy hospitality prior to the game. The cost is £40 (plus Vat) for adults and £25 (plus Vat) for Under 16s. Please contact the Club's Commercial Department on 01429 272584 (option 3) or email email@example.com for more details.
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