Huddersfield Town

Huddersfield Town

Assessment of Accessible Facilities

Stadium

The Galpharm Stadium

Address

The Galpharm Stadium

Huddersfiled
HD1 6PX

Club / stadium contact for disabled supporters

Name

Sue Farrell

Telephone no.

01484 484102

E-mail address

Website address

Disabled Supporters Association

Contact Name

Dave Heatherill

Telephone no.

01484 537056

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 50 accessible spaces for both home and away supporter’s,  bookable via ticket office on 01484 484123 or from Sue Farrell on 01484 484102. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Huddersfield Town see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Details of all ticketing arrangements can be obtained from there Disability Liaison Officer by contacting 01484 484102 by fax 01484 484101 by e-mail sue.farrell@htafc.com or by post to Sue Farrell, Disability Liaison Officer, Huddersfield Town, Huddersfield, HD1 6PX.

Spectator Viewing areas

 

Home supporters have 100 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform (16). 16 spaces for wheelchair users can be found on a raised platform in the away section for away supporters. Supporters with ambulant disabilities can request ambulant seating. (72 for home supporters and available on request for away supporters). Though seating is unlimited.

 

NB: Under existing minimum standards for accessible stadia, the club should have 162 wheelchair spaces (138 home and up to 24 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 72% of the guidance and has a shortfall of 46 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use the 10 accessible toilets inside the stadium, located 10-12 metres from the accessible seating areas. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club has a hearing loop in the ticket office. Match commentaries from the local hospital radio are available via 11 headsets available from main reception, these can be used anywhere in the stadium. Facilities for assistance dogs are available on request, please contact Sue Farrell on 01484 484102 to make arrangements. The concourses do have rest areas included.

 

Updated October 2013.

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Comments

John Walker

Match: HU v Carlisle United 04/03/2011

Published: 25/10/2012

 

Booking arrangements for Away fans (ambulent disabled and carer) exemplary. Courteous, friendly, efficient and quick via phone. Also on request I was given a reserved Blue Badge parking space (even though NADS website says away fans cars must be first come, first served).

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Andrew Millard living in Stockport

Match: Huddersfield Town Versus Norwich City 04/03/2011

Published: 25/10/2012

 

I always pre-empt the away football club of my probable attendance to describe my disability, ask questions, to decide if they meet my needs, and accommodate me comfortably; always via email because my condition has random symptoms as I may be asleep throughout the daytime.

A member of the Huddersfield Town met us at the turnstile's to exchange my ticket for two disabled seats but they weren't disabled seats, as explained in further reading.

Firstly, we arrived to be met with the Car Parking Steward's blocking our entrance to the car park and then denying me the right to a vacant Blue Badge bay - even though there were cars parked in the bays without a Blue Badge!
I am a Blue Badge Holder and whether I arrive in a car or on a motorcycle I am entitled to the extra space to allow for freedom of movement.

If I had been pre-empted about the see-saw ramp leading to the turnstile's I would have stayed at home because it was partially flooded and placed pressure on my spinal cord injury as I was on crutches. I am a big bloke and my wife/carer cannot push me up slopes or kerbs from a train station. That's why I have a specially adapted Vespa scooter. We were offered no assistance even though stewards were pointing at us laughing and looking at their watches as the match had already begun. The people on the turnstile's had no idea that we were arriving and finding the staff member was another delay.

Once inside the surface is sloped which is difficult to negotiate with other fans coming from all directions.
Things just got worse to find there was nowhere to sit, with another steward not knowing what to do, pointing to the front and beckoning us to descend a mass of steps to our seats, that even if I attempted I would have fallen.
There was no seating for us to sit on without being made to negotiate steps and having to stand throughout the game was agonising.

When we eventually were helped to some seats after pointing this out to a steward, we missed most of the game because the supporters in front of us wouldn't sit down so blocking our view. The seating was also very cramped, limiting and we were sitting in a freezing cold draft.

The exit out was a nightmare having to climb that awful see-saw ramp with a rival supporter who was just as damning as myself about the facilities. No hot water to wash your hands in the disabled toilet after sitting on a freezing cold toilet seat and nothing to dry my hands on as the paper towels provided were no good for my cracked skin(a side-effect on my medication).

The highlight I was meeting the staff member and the journey over a snow-covered Saddleworth Moor. If I had known what was about to befallen me, I would quite so happily have forgone the price of the ticket.

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J and J

Match: 04/02/2012

Published: 25/10/2012

 

My husband who has little sight and myself found the facilities at Huddersfield excellent. All the stewards we came across were helpful and knowledgeable. We were able to be dropped off & picked up close to our entrance. The away wheelchair fans are with the away fans and have a good view from a dedicated viewing area, unusually at the back of the stand rather than at pitch level. This provided really good shelter on a day when the weather was freezing. The hot pasties sold close to where we were in the stadium in such weather tasted very good. The headset commentary which my husband had requested before our visit was ready for him and he said that it was the best commentary he had heard (other than Wembley). Toilets not over large and not heated but adequate and not far from where we were seated. Picking up on the last comments left, there is a relatively short but very steep hill from the car park to the away entrance. It was not a problem for me in an electric wheelchair but if you know this will presents problems I would suggest you speak to the club before visiting.

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Lin Corbett

Match: V Wolves 20th October 2012

Published: 20/10/2012

 

Pricing was full price for disabled fans and a free ticket for their helpers. Wheelchair  platform was at the rear of the stand and the view for wheelchair users was obscured throughout the match by fans standing in front. General seating was unallocated and this problem could easily have been resolved by not allowing the seats in the first few rows in front of the platform to be occupied. This was pointed out to the stewards but not acted upon. Ambulant disabled supporters were also unallocated seats and were able to opt to sit near the front. It was however a long climb down to the front row for those with limited ability and the facilities for the disabled were all the way back up in the concourse. We were however able to use a level access exit at the end of the match. And the stewards were very accommodating in lending an arm to help supporters who needed to climb the steps up to the concourse at half time. 

 

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