MK Dons

MK Dons

Assessment of Accessible Facilities

Stadium

Stadium MK

Address

Stadium MK
Stadium Way West
Milton Keynes
MK1 1ST

Club / stadium contact for disabled supporters

Name

Tony Hawkins

Telephone no.

01908 622900

E-mail address

Website address

Disabled Supporters Association

Contact Name

Rex Burton

Telephone no.

01582 658770

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 200 accessible spaces for both home and away supporter’s available, 30 metres away, 153 allocated to season ticket holders. Spaces will be allocated on arrival. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including MK Dons see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the MK Dons website.

 
To purchase tickets supporters should contact the Box Office 01908 622900 or email boxoffice@mkdons.com 



Spectator Viewing areas

 

Home supporters have 148 spaces for wheelchair users available to them, and these can be found on concourses. 16 spaces for wheelchair users can be found on concourses in the away section for away supporters. Seats for supporters with ambulant disabilities are available in all sections of the stadium. (145 for home supporters and 55 for away supporters).

 

NB: Under existing minimum standards for accessible stadia, the club should have 156 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and carry out regular reviews under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and has a low level serving counter. Catering kiosks in the home and away sections have low level serving counters and so are fully accessible.

Accessible services & information

 

The club has a hearing loop. Match commentaries are available via headsets with hospital radio commentary. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated October 2013.

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Comments

Lin

Match: Wolves

Published: 30/3/2014

 

Attended the Wolves match along with 9000 other wolves fans! An excellent stadium with well thought out design for both wheelchair users and ambulant disabled fans. Accessible parking available at no cost.  As a group of ambulant disabled fans with varying needs including learning disability and one with limited mobility we always call the home clubs prior to purchasing tickets in order to establish the best seating options for us ie level access and no steps. In this case we obtained tickets directly from MK Dons rather than via our own ticket office. Unfortunately the seats allocated were accessed via five steps and were the back row. I would struggle to access these seats and would have a completely obscured view due to those in front standing. The stewards were understandably very busy and unable to resolve our problems until kick off which would have resulted in missing the beginning of the match. We could see that there was a complete row of seats on a raised platform obviously for ambulant disabled supporters as there were no spaces for wheelchairs in between. These seats were empty, and very clearly unsold, despite the safety steward’s adamant belief that they had been. Eventually, after speaking to many different stewards, some very helpful, and some rude and dismissive, we were allowed to access these seats. The views were superb and we had an excellent match. It was a shame that the ticket office, even when needs were fully explained, were unable to allocate appropriate tickets even though excellent facilities were in fact available.        

 

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Gary Deards

Match: MK Dons v Reading 19/07/08

Published: 25/10/2012

 

The club have a maximum of 165 wheelchair (+ adjacent carer) seats all around the stadium; carers sit adjacent and the seats are moveable so families etc can sit together. The view is excellent and there are no sightline issues as the club have incorporated a super riser.

Entry is flat or via lift (depending on which side of the stadium you enter).

Catering outlets have lowered counters and large concourses. Accessible toilets are large enough to turn a wheelchair in and have a range of left/right sides transfers.

Ambulant supporters can be accomodated on the flexible seating by trhe wheelchair positions or the rows in front.

Local radio commentary is being introduced for the 2008/09 season via portable headsets.

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Lesley simons

Match: season ticket holder

Published: 25/10/2012

 

I never thought I would like football, that was until I went to my first game in 2007/08. It was a JPT and one of the reasons we went, was because it was only cost £1.00 for both myself and mt husband who is my fulltime carer. All disabled people who have to have a carer and they are getting carers allowance, only pay for the disabled person the carer gets in free. Anyway I was delighted with the well thought out disabled access, the views were fantastic, and since that day I've been hooked!. Having never been to a football match before as I was affraid of crowd trouble, and how I would get out if there was a fire, after all the stuff I had grown up hearing about football hooligans. What utter rubbish! Like I said the disabled access is second to none, I would advise anybody wanting to go to match, you must visit Stadium.MK to get the real experience, It's very friendly, I have made very good friends going there as I can't get out much if not at all to sociallise, it has become our life line, and also for my husband who cares for me 24/7, its a bit of light relife, and you can have a good shout, when the ref get's it wrong [when don't they] which again helps to relise any pent up frustration. This is why my family have paid for a season ticket as it gets us out of the house regularly, which is something I didn't do before the Dons, it could be 3/4 months before I would go out. Because of the MK DONS We both now have a hobby that we love and I know that most paople outside of milton keynes really hate the way Pete Winkleman got the MK DONS here but its been my life line and for that I am truely thankful.

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Mr Barry Carter

Match: MK Dons v Carlisle United 30/11/2009

Published: 25/10/2012

 

Parking was good a special mension for the Stewards they were very good we paid £6 each is that good or not.
Facilities all on the level,toilets very good nice to have warm water.
Please wrap up well it was very windy.
We were very impressed one of the best stadiums we have visited in the country ten out of ten we loved it.(we won as well)

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Colin Hazelton

Match: versus Colchester United

Published: 25/10/2012

 

A very good stadium to visit and one of the best views of any stadium that I have visited because , although the raised platform is on par with the new Wembley, it's not so big and you feel nearer the action on the pitch.

I echo the comments on friendliness of the staff, pricing and so forth. I never sampled the catering facilities as there's a McDonalds and KFC just across from the car park and I went into the KFC before the match.

My only gripe was the car park itself. We had a couple of days rain in most parts of the country beforehand and it was muddy. Although more a nuisance than any great discomfort or inconvenience - but it does reflect the 'work in progress' in parts of the stadium as a whole.

Would go again as they say.

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Stephen

Match: MK Dons V Charlton April 2010

Published: 25/10/2012

 

From April 2010. Facilities absolutely first class; the staff very friendly people; and another advantage when I went to Milton Keynes is that we went as a family and I am very pleased to announce that they don't charge children. Didn't sample the catering facilities as there was food outlets by the ground but I got all of our tickets done at the same time and to make our visit better we won by a goal to nil. And, yes, I would go there again.

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J and J

Match: 05/02/2012

Published: 25/10/2012

 

As season tickets holders at Stadium Mk since it opened, call us biased, but we believe, as the other comments are testimony to, that the Dons have made a huge (successful)effort to provide a high quality inclusive experience for home and away disabled fans. A desire which we see in action from all the staff. The flat access seating (which is configured to suit the needs of individual fans and their families/friends)around the whole stadium at concourse level appears unique (Emirates I am told is the same). The only down side is that until the stadium is complete, the seats at concourse level are in a lot of wind, so you need to wrap up extra warm. Not surprisingly a lot of disabled fans regularly attend, so whilst there is good car parking at the Stadium for disabled fans, I would recommend getting there early and being patient when you leave. My husband who has little sight has used the Soccer Sight headset commentary since it started a few years ago which is provided by 2 regular volunteers from the hospital radio. He considers this to be an excellent commentary which allows him to get so much more from the games than he would otherwise. This Service is available to home and away fans. For any Dons fan wanting to go to away matches who would like to use the club's away coaches but can't manage the coach steps, the club provides a wheelchair accessible mini-bus to all the away games. This feels a very "safe" option with everyone on the bus helping and looking out for each other.

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