St James' Park
St James' Park
Newcastle upon Tyne
Club / stadium contact for disabled supporters
Jan Brien (ticketing enquiries) or Steve Storey (Safety Officer and DLO)
0844 372 1892 option 1 then option 2 or 0191 2018528
Disabled Supporters Association
email@example.com or firstname.lastname@example.org
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
The stadium currently has 30 free of charge accessible spaces available for disabled supporters-a large proportion of which are allocated to season ticket holders. Additional car parking is available on a first come first served basis and bookable via Danielle Hourigan on 0191 2018 666 or email Joanne.email@example.com
The stadium car park is situated directly behind the North stand and is accessed via the entrance from Barrack Road (sat nav postcode is NE1 4ST)
An ideal drop off point for wheelchair users is on Leazes Terrace directly outside the East stand which affords access to the South stand access ramp which has dropped kerbs and avoids the steep climb from Strawberry Place.
National Rail have published links to the nearest stations to sporting venues including Newcastle United see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For information on purchasing a ticket please visit the Newcastle Utd Website. For all disabled ticketing enquiries please contact Jan Brien on 0844 3721892 option 1 then option 2 or email firstname.lastname@example.org
Spectator Viewing areas
170 spaces for wheelchair users at designated points within the stadium. 120 spaces are elevated and 42 are located pitch side. 158 of these spaces are for home fans and 12 spaces are designated within the visiting supporters area. Away fans are seated amongst their own supporters though there may be instances where wheelchair users are located in an area used by home supporters if the visiting team does not sell most of their allocated seats.
Access is available from the ground level outside of the stadium by lifts up to the wheelchair platforms (some are extremely high up in the stands). All away places and most home positions are covered. Further provisions to seat wheelchair users in any one of the 92 executive boxes with further spaces available within the magpie restaurant and gallowgate restaurants.
There is currently no limit on the amount of ambulant disabled supporters in any of the 4 main stands.
Newcastle United has accessible viewing areas in all of the four stands from Level 7 down to pitch side.
Visiting supporters who are partially sighted are advised that if they wish to sit with their own supporters they should bring audio equipment to allow them to listen to a radio commentary.
The entire stadium is under cover but supporters at pitch side and level 1 area are still liable to get wet dependent on the wind direction and are advised to wear clothing appropriate to the weather forecasted. Supporters who suffer from a fear of heights may feel unnerved by the view of the stadium from Level 7 and should contact the access officer prior to attending. Wheelchair users at pitch level need to be aware of the possibility of being struck by the match ball in the event of the ball going into the crowd.
Newcastle are hoping to introduce an additional area of seating within the East stand to eliminate the ticket waiting list for wheelchair users.
NB: Under existing minimum standards for accessible stadia, the club should have 234 wheelchair spaces (199 home and up to 35 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 73% of the guidance and has a shortfall of 64 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Accessible toilets are located at each of the areas where fans with disabilities are accommodated, all of which are RADAR key operated and are alternatively sited with left and right hand transfer spaces respectively. All toilets have an alarm fitted to floor level.
Level 7 - 8 Toilets located en route between the seating deck and the concourse.
East stand- 4 Toilets located in the concourse.
North stand- 2 Toilets located in the concourse.
South stand -4 Toilets located in the concourse.
West stand - 8 Toilets located in the corporate areas (not RADAR key operated)
Away supporters on Level 7 of the North stand accessible toilets are within 10 metres of the viewing platforms prior to accessing the bar facilities.
Assistance dogs can also be catered for in the stadium for home or in the away supporters area. Water bowls can be provided if required.
Accessible services & information
Entering the Stadium
Access to the stadium for wheelchair users or supporters with mobility issues is via designated gates and lifts situated in each of the 4 stands;
• North stand via exit gate N16 (near turnstile 17) • South stand via exit gate S43 (near turnstile 60 ) • South stand lift between Nine Bar and the Club shop on Strawberry Place • East stand via exit gate E24 (near turnstile 39) • North stand level 7 via lifts adjacent to turnstiles 89-90 • Milburn stand Level 7 via lifts 1 & 5 both of which are attended by stewards • Away supporters via exit gate 63 affording access to lift 8 near turnstiles 93/9
NUFC have 2 DAB radios and headsets to loan but are invariably limited on match days. Audio commentary is provided for up to 18 partially sighted supporters seated in the North East corner of the stadium via a commentary system tuned in to a local radio station. It may be advisable to bring your own headset if they need to enhance or decrease the sound. Some supporters bring in their own DAB radios or listen to commentary on portable internet devices.
The club box office has no induction loop or lowered counters however, the office is open with no glass partition between staff and customers. The Box Office is also equipped with a text phone for supporters who are Deaf or hard of hearing. Induction loops are installed in the main reception and all Official Club Stores.
The club shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least 3 hours before Kick-Off and 30 minutes after the game. Non match days are considerably quieter. The shop is located at street level in the South stand of the stadium on Strawberry Place and is spread over 2 floors accessible via a lift or escalators with level access with aisles wide enough to afford access throughout. There are 2 entrances to the shop one of which has an assisted access entry and a double door width of 1540mm. The shop is fitted with an induction loop with balanced lighting throughout but no lowered counter area.
Wheelchair users who would like food and non-alcoholic drinks delivered to their seats can do so by either asking for assistance from the nearest steward or by downloading the venue menu app on their mobile phones. venuemenuapp.com
The club employ two stewards with specific responsibility to assist supporters with mobility issues on match days in order to enhance their match day experience
Match day programmes are produced in Braille and large print formats.
Updated July 2014.
Club Additional Information
Useful Links and Websites
Newcastle United Disabled Supporters Association(NUDSA)
Altoonative travel (matchday travel information)
Matchday Catering Phone App
DSA Additional Information
The Club is proud to support the Newcastle United Disabled Supporters Association (NUDSA).
Formed in 1988 the objectives of the association are to improve facilities and services on offer to disabled supporters of Newcastle United.
The association's committee meets monthly at St. James' Park and is in regular dialogue with the Club.
More information on NUDSA can be found at http://www.nudsa.org
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