Newcastle United

Newcastle United

Stadium Information

Stadium

St James' Park

Address

St James' Park
Newcastle upon Tyne
NE1 4ST

Club / stadium contact for disabled supporters

Name

Steve Swinyard (Head of Safeguarding, Welfare & Equality and Disabled Access Officer)

Telephone no.

0844 372 1892 ext 8702

E-mail address

Website address

Disabled Supporters Association

Name

Gareth Beard - Chair

Telephone

0191 5364214

Email

info@nudsa.org or g_beard@hotmail.co.uk

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

The stadium currently has 30 free of charge accessible spaces available for disabled supporters although a large proportion of which are often allocated to season ticket holders.

 

Additional car parking is available on a first come first served basis and should be booked via Joanne Hailes, who can be contacted on 01912018666 or via email at joanne.hailes@nufc.co.uk.

 

The stadium car park is situated directly behind the North stand and is accessed via the entrance from Barrack Road (sat nav postcode is NE1 4ST)


For visitors travelling by Taxi or a lift, an ideal drop off point for wheelchair users or people with mobility difficulties is on Leazes Terrace, directly outside the East stand.  This location affords access to the South stand access ramp with dropped kerbs and avoids the steep climb from Strawberry Place.

 

National Rail have published links to the nearest stations to sporting venues including Newcastle United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Newcastle Utd Website. For all disabled ticketing enquiries please contact Jan Brien on 0844 3721892 option 1 then option 2 then option 1 again or email jan.brien@nufc.co.uk

 

The ticket office email address is boxoffice@nufc.co.uk 

 

Spectator Viewing areas

 

The current capacity of St James’ Park is 52,354 of which 170 spaces are allocated for wheelchair users. 120 spaces are elevated and 42 are located pitch side. 158 of the 170 designated wheelchair spaces are for home supporters and 12 spaces are designated within the visiting supporters area. Disabled away fans are seated amongst their own supporters. 

 

Newcastle United has accessible viewing areas in all of the four stands from Level 7 down to pitch side.  Access is available from the ground level outside of the stadium by lifts up to the wheelchair platforms (some are extremely high up in the stands). Supporters with vertigo may feel unnerved by the view of the stadium from Level 7 and should contact the Matchday Disabled Liaison Officer prior to attending.

 

Further provisions to seat wheelchair users in most one of the 92 executive boxes can be made with further spaces available within the Magpie suite and Park Grill restaurant. Wheelchair users are advised to contact the club directly to discuss corporate hospitality seating arrangements for wheelchairs before booking.

 

There is currently no limit on the amount of ambulant disabled supporters in any of the 4 main stands.

 

Partially sighted or blind supporters have access to seats with local radio commentary via hard wired jack plug sockets in the north east corner of the stadium.


Visiting supporters who are partially sighted are advised that if they wish to sit with their own supporters they should bring audio equipment to allow them to listen to a radio commentary.

 

The entire stadium is under cover but supporters at pitch side and level 1 area are still liable to get wet dependent on the wind direction and are advised to wear clothing appropriate to the weather forecasted.  

 

Newcastle are hoping to introduce an additional areas of seating to eliminate the ticket waiting list for wheelchair users over coming seasons. 

 

NB: Under existing minimum standards for accessible stadia, the club should have 234 wheelchair spaces (199 home and up to 35 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 73% of the guidance and has a shortfall of 64 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit. 

 

Accessible amenities

 

There are 31 Accessible toilets and are located at each of the areas where disabled fans are accommodated, all of which are RADAR key operated and are alternatively sited with left and right hand transfer spaces respectively. All toilets have an alarm fitted to floor level.

 

East stand - 4 Toilets located in the concourse.

North stand - 2 Toilets located in the concourse.

South stand - 4 Toilets located in the concourse.

West stand - 8 Toilets located in the corporate areas (not RADAR key operated)

Level 7 - 8 Toilets located en route between the seating deck and the concourse.

 

Away supporters on Level 7 of the North stand accessible toilets are within 10 metres of the viewing platforms prior to accessing the bar facilities.

 

Assistance dogs can be accommodated in almost all of the seating areas including the visitors section with water bowls provided on request. Supporters wishing to bring assistance dogs into the stadium must advise the Club in advance of the game being attended.

 

There are 2 club wheelchairs available for use at no charge.

Accessible services & information

 

Entering the Stadium

Access to the stadium for wheelchair users or supporters with mobility requirements is via designated gates and lifts situated in each of the 4 stands;


• North stand via exit gate N16 (near turnstile 17)

• South stand via exit gate S43 (near turnstile 60)

• South stand lift between Nine Bar and the Club shop on Strawberry Place

• East stand via exit gate E24 (near turnstile 39)

• North stand level 7 via lifts (adjacent to turnstiles 89-90)

• Milburn stand level 7 via lifts (adjacent to turnstiles (75-76 & 81-82)

• Away supporters via exit gate 63 affording access to the lift (near turnstiles 93/94)

 


 

NUFC have 2 DAB radios and headsets to loan but are invariably limited on match days. Audio commentary is provided for up to 18 partially sighted home supporters seated in the North East corner of the stadium via a commentary system tuned into a local radio station. It may be advisable that supporters to bring their own headset if they need to enhance or decrease the sound. Some supporters also choose to bring in their own DAB radios or listen to commentary on portable internet devices which is fine.


 

The club operates two ticket offices depending on whether tickets are to be collect on the day of a match or during normal working hours. 

To collect tickets in person on a match day visitors should attend the ‘match day box office’ situated in the West Stand, near to the Sir Bobby Robson statue.  However, visitors should note that this location is also adjacent to a steep slope near the junction with Strawberry Place. If visitors have potential access difficulties then an alternative route should be used in order to safely navigate to this ticket office. Matchday safety stewards situated around the stadium footprint on Matchdays are able to advise on such alternative routes.

 

On match days, the ‘match day box office’ is staffed by 2 stewards who are there to assist if required.  Unfortunately there is no induction loop or lowered counters in this ticket office however disabled supporters are encouraged to use ‘Collection Point A’ as this service desk has no glass partition between staff and customers allowing staff to adjust their service to meet visitors needs accordingly.

 

Ticket collections for pre-purchased tickets can also be made on match days from the south concourse upper collection points which are open 3 hours prior to Kick Off.  Access to this concourse can be gained via the lift located on strawberry place or via the access ramp located in the South East corner of the ground.

 

On non-match days, an alternative ticket office is used known as simply ‘the box office’.  This is located on the first floor within the Club shop on Strawberry Place and is accessible via the lift located within the shop.  Escalators with level access and aisles wide enough to afford access throughout are also available. 

 

This ticket office is fitted with an induction loop and balanced lighting throughout but there is no lowered counter area so disabled supporters are again encouraged to ask staff if they need assistance

 

The club shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least 3 hours before Kick-Off and 30 minutes after the game. Non-match days are considerably quieter. There are 2 entrances to the shop one of which has an assisted access entry and a double door width of 1540mm.

 


 

Wheelchair users who would like food and non-alcoholic drinks delivered to their seats during matches can do so by either asking for assistance from the nearest safety steward or by downloading the venue menu app on their mobile phones. More information about this can be found at venuemenuapp.com

 

The club employ two safety stewards with specific responsibility to assist supporters with mobility requirements on match days in order to enhance their match day experience.  To pre-arrange any such assistance please contact Milan Kupusarevic on 0191 2018634 or via milan.kupusarevic@nufc.co.uk

 


 

NUFC have 2 DAB radios and headsets to loan but are invariably limited on match days. Audio commentary is provided for up to 18 partially sighted supporters seated in the North East corner of the stadium via a commentary system tuned in to a local radio station. It may be advisable to bring your own headset if they need to enhance or decrease the sound. Some supporters bring in their own DAB radios or listen to commentary on portable internet devices.


 

The club box office has no induction loop or lowered counters however, the office is open with no glass partition between staff and customers. The Box Office is also equipped with a text phone for supporters who are Deaf or hard of hearing. Induction loops are located in several function rooms and reception 

 

The club shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least 3 hours before Kick-Off and 30 minutes after the game. Non match days are considerably quieter. The shop is located at street level in the South stand of the stadium on Strawberry Place and is spread over 2 floors accessible via a lift or escalators with level access with aisles wide enough to afford access throughout. There are 2 entrances to the shop one of which has an assisted access entry and a double door width of 1540mm. The shop is fitted with an induction loop with balanced lighting throughout but no lowered counter area.

 


 

Wheelchair users who would like food and non-alcoholic drinks delivered to their seats can do so by either asking for assistance from the nearest steward or by downloading the venue menu app on their mobile phones. venuemenuapp.com

 

The club employ two stewards with specific responsibility to assist supporters with mobility issues on match days in order to enhance their match day experience

 

Match day programmes are produced in Braille and large print formats.

 

Newcastle United Club Website - Disabled Supporters Information

 

Updated August 2016.

Club Additional Information

 

Useful Links and Websites 

Newcastle United Disabled Supporters Association(NUDSA) 
Altoonative travel (matchday travel information) 
Matchday Catering Phone App
City Map 

DSA Additional Information

 

The Club is proud to support the Newcastle United Disabled Supporters Association (NUDSA).

 

Formed in 1988 the objectives of the association are to improve facilities and services on offer to disabled supporters of Newcastle United.

 

The association's committee meets monthly at St. James' Park and is in regular dialogue with the Club.

 

More information on NUDSA can be found at http://www.nudsa.org

Comments about Newcastle United :

 

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Comments

Heather Whitehead

Match: Huddersfield Town

Published: 4/9/2016

 

Saturday 13th August my husband and I visited St James’s Park, I had rung the ground the previous week and asked for a disabled parking bay, my number was taken and put on a list and told I’d be contacted the day prior to the match, but I was rung back the day after with an offer of a parking bay, this bay was directly behind the stand where the away fans are situated which was fantastic, so easy to locate and just as easy to get in and out of.

The ground is very easy to find so ae the disabled parking bays.  The view is very good albeit very high up, but there is a lift, it’s only small, nut very quick.

The stewards were ever so friendly and helpful, nothing was too much trouble for them, we had been before, but not in the car plus it was a evening game. This is one of the nicest grounds within the Championship, it helped that we took all three points.

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Ryan Beckett

Match: Newcastle vs Hull City AFC

Published: 6/11/2014

 

One of the best stadiums for wheelchair access.

 

Booked a disabled car parking space, right next to the ground. View from the away supporters disabled section is brilliant, even though you're very high up and the players look small. Access to concourse is great as not always a choice for disabled fans at other stadiums. Plenty of disabled toilets can be accessed near the entrance to the seats.

 

Overall, a good experience at St James Park. Will visit again no doubt.

 

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Luke

Match: VS Man Utd 2011

Published: 11/8/2013

 

Easily one of the best away trips on my calendar. View is first class (very high up) a great position to see all the link-up play. Can't comment on parking as we got the official supporters coach. Sat with your own fans which is top. Although the mighty reds got hammered 3-0 and it was freezing and rainy/snowy. One of the best grounds to visit in the Premier League.

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Amy Wilson

Match: Newcastle v Everton 02/01/13

Published: 4/2/2013

 

The coaches park opposite St James’ Park, getting to the stadium is a little tricky as it’s up a very steep hill, so I need assistance pushing from my brother and exiting is difficult to because going down slopes with lots of other fans exiting the same way is quite difficult but apart from that, never had any other problems at St James’

 

There was plenty of stewards on hand telling me where the lift was located, once I found that, a steward took us up to level 7 (not a good ground to go if you don’t like heights!) and showed us to the concourse level. Disabled toilets have a RADAR key, the doors are quite heavy though. Access to the food kiosk is relatively easy and there is a lot of space on the concourses to be able to meet up with fans without causing an obstruction etc.

The view from the away end is easily the best view I’ve seen. It is very high, but you can see everything, all the build up play, everything. You are also seated with the rest of the away fans. 

The only slight downside is waiting for the lift on the way out, it sometimes stops on the levels below and gets filled up before coming up to level 7, so can take several minutes to exit the ground.

 

Newcastle will always be my favourite away trip in the league.

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Mr D

Match: Newcastle v Hull City 10/10/2008

Published: 25/10/2012

 

Arrive in plenty of time as parking is attrocious, I sent numerous e-mails requesting a parking space, I also spoke to the disabled liaison officer and did everything he asked me. I telephoned him a couple of weeks before the game to make sure everything was in order and left a message for him to ring me back, he did nto do this, I sent more e-mails to which I received no reply. When I arrived and finally spotted a steward I asked him where the disabled parking was, he asked if I had a pass. I told him I had requested one but not received one, I showed him my blue badge. He directed me to the car parks and told me to see the steward on the car park. I did this and showed him my disabled badge. He sent me up to the 3rd floor of the multi-storey. I had to send my nephew down to see which bay I had to park in. He came back to tell me I had to go back down and park on the surface car park. I started to go down only to be met by another steward walking up the ramp who asked me to reverse all the way back up. I explained that I was in a wheelchair and that it would not be possible to reverse back up. He eventually let me on the surface car park. I eventually got in the ground just in time to see the players coming out for the start of the game. I e-mailed the club to complain and enclosed a copy of all the e-mails I sent. They passed them on to the disabled liaison officer to respond. I requested a response within 14 days, I am still awaiting a reply. When I finally got in, the view was good.

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Ross Hovey

Match: England Vs ???

Published: 25/10/2012

 

Cannot remember the opposition but was a WC Qualifier where the FA toured England while Wembley was delayed. Parking is non existant near ground. Steep paths, not many dropped kerbs. Stewards had no idea where seats were. Disabled seat I had was behind the goal so view was pretty poor, but was in with fans...

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Rubbery

Match: Newcastle 01/04/2012

Published: 25/10/2012

 

First visit to the new stadium, as a Disabled Wheelchair Supporter.  Stadium easy to find, I was not able to park at stadium all spces allocated, but plent of parking nearby in either accessible bays or free for disabled people in pay and display near stadium. Difficult to find disabled fans access point as gate access details on ticket refer to inside stadium, but thanks to helpful/friendly stewards we found it no problem. Clean toilets makes a change, viewing galleries excellent but if you have vertigo beware, access to top tier via a lift with helpful stewards again. All in all a nice experience. I would urge other stadium managers to look at here and pick up some points I would give it 8/10 so not far from perfect.

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