Newcastle United

Newcastle United

Stadium Information

Stadium

St James' Park

Address

St James' Park
Newcastle upon Tyne
NE1 4ST

Club / stadium contact for disabled supporters

Name

Jan Brien (ticketing enquiries) or Steve Storey (Safety Officer and DLO)

Telephone no.

0844 372 1892 option 1 then option 2 or 0191 2018528

Website address

Disabled Supporters Association

Contact Name

Gareth Beard-Chair

Telephone no.

0191 5364214

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

The stadium currently has 30 free of charge accessible spaces available for disabled supporters-a large proportion of which are allocated to season ticket holders. Additional car parking is available on a first come first served basis and bookable via Danielle Hourigan on 0191 201 8559 or email danielle.hourigan@nufc.co.uk 

 

The stadium car park is situated directly behind the North stand and is accessed via the entrance from Barrack Road (sat nav postcode is NE1 4ST)


An ideal drop off point for wheelchair users is on Leazes Terrace directly outside the East stand which affords access to the South stand access ramp which has dropped kerbs and avoids the steep climb from Strawberry Place. 

 

National Rail have published links to the nearest stations to sporting venues including Newcastle United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Newcastle Utd Website. For all disabled ticketing enquiries please contact Jan Brien on 0844 3721892 option 1 then option 2 or email jan.brien@nufc.co.uk

 

Spectator Viewing areas

 

170 spaces for wheelchair users at designated points within the stadium. 120 spaces are elevated and 42 are located pitch side. 158 of these spaces are for home fans and 12 spaces are designated within the visiting supporters area. Away fans are seated amongst their own supporters though there may be instances where wheelchair users are located in an area used by home supporters if the visiting team does not sell most of their allocated seats. 

 

Access is available from the ground level outside of the stadium by lifts up to the wheelchair platforms (some are extremely high up in the stands). All away places and most home positions are covered. Further provisions to seat wheelchair users in any one of the 92 executive boxes with further spaces available within the magpie restaurant and gallowgate restaurants.

 

There is currently no limit on the amount of ambulant disabled supporters in any of the 4 main stands.

 

Newcastle United has accessible viewing areas in all of the four stands from Level 7 down to pitch side.


Visiting supporters who are partially sighted are advised that if they wish to sit with their own supporters they should bring audio equipment to allow them to listen to a radio commentary.

 

The entire stadium is under cover but supporters at pitch side and level 1 area are still liable to get wet dependent on the wind direction and are advised to wear clothing appropriate to the weather forecasted. Supporters who suffer from a fear of heights may feel unnerved by the view of the stadium from Level 7 and should contact the access officer prior to attending. Wheelchair users at pitch level need to be aware of the possibility of being struck by the match ball in the event of the ball going into the crowd. 

 

Newcastle are hoping to introduce an additional area of seating within the East stand to eliminate the ticket waiting list for wheelchair users. 

 

NB: Under existing minimum standards for accessible stadia, the club should have 234 wheelchair spaces (199 home and up to 35 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 73% of the guidance and has a shortfall of 64 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit. 

 

Accessible amenities

 

Accessible toilets are located at each of the areas where fans with disabilities are accommodated, all of which are RADAR key operated and are alternatively sited with left and right hand transfer spaces respectively. All toilets have an alarm fitted to floor level.

 

Level 7 - 8 Toilets located en route between the seating deck and the concourse.

East stand- 4 Toilets located in the concourse.

North stand- 2 Toilets located in the concourse.

South stand -4 Toilets located in the concourse.

West stand - 8 Toilets located in the corporate areas (not RADAR key operated)

Away supporters on Level 7 of the North stand accessible toilets are within 10 metres of the viewing platforms prior to accessing the bar facilities.


 

Assistance dogs can also be catered for in the stadium for home or in the away supporters area. Water bowls can be provided if required. 

Accessible services & information

 

Entering the Stadium

Access to the stadium for wheelchair users or supporters with mobility issues is via designated gates and lifts situated in each of the 4 stands;


• North stand via exit gate N16 (near turnstile 17) • South stand via exit gate S43 (near turnstile 60 ) • South stand lift between Nine Bar and the Club shop on Strawberry Place • East stand via exit gate E24 (near turnstile 39) • North stand level 7 via lifts adjacent to turnstiles 89-90 • Milburn stand Level 7 via lifts 1 & 5 both of which are attended by stewards • Away supporters via exit gate 63 affording access to lift 8 near turnstiles 93/9

 


 

NUFC have 2 DAB radios and headsets to loan but are invariably limited on match days. Audio commentary is provided for up to 18 partially sighted supporters seated in the North East corner of the stadium via a commentary system tuned in to a local radio station. It may be advisable to bring your own headset if they need to enhance or decrease the sound. Some supporters bring in their own DAB radios or listen to commentary on portable internet devices.


 

The club box office has no induction loop or lowered counters however, the office is open with no glass partition between staff and customers. The Box Office is also equipped with a text phone for supporters who are Deaf or hard of hearing. Induction loops are installed in the main reception and all Official Club Stores. 

 

The club shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least 3 hours before Kick-Off and 30 minutes after the game. Non match days are considerably quieter. The shop is located at street level in the South stand of the stadium on Strawberry Place and is spread over 2 floors accessible via a lift or escalators with level access with aisles wide enough to afford access throughout. There are 2 entrances to the shop one of which has an assisted access entry and a double door width of 1540mm. The shop is fitted with an induction loop with balanced lighting throughout but no lowered counter area.

 


 

Wheelchair users who would like food and non-alcoholic drinks delivered to their seats can do so by either asking for assistance from the nearest steward or by downloading the venue menu app on their mobile phones. venuemenuapp.com

 

The club employ two stewards with specific responsibility to assist supporters with mobility issues on match days in order to enhance their match day experience

 

Match day programmes are produced in Braille and large print formats.

 

Updated July 2014.

Club Additional Information

 

Useful Links and Websites 

Newcastle United Disabled Supporters Association(NUDSA) 
Altoonative travel (matchday travel information) 
Matchday Catering Phone App
City Map 

DSA Additional Information

 

The Club is proud to support the Newcastle United Disabled Supporters Association (NUDSA).

 

Formed in 1988 the objectives of the association are to improve facilities and services on offer to disabled supporters of Newcastle United.

 

The association's committee meets monthly at St. James' Park and is in regular dialogue with the Club.

 

More information on NUDSA can be found at http://www.nudsa.org

Comments about Newcastle United :

 

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Comments

Luke

Match: VS Man Utd 2011

Published: 11/8/2013

 

Easily one of the best away trips on my calendar. View is first class (very high up) a great position to see all the link-up play. Can't comment on parking as we got the official supporters coach. Sat with your own fans which is top. Although the mighty reds got hammered 3-0 and it was freezing and rainy/snowy. One of the best grounds to visit in the Premier League.

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Amy Wilson

Match: Newcastle v Everton 02/01/13

Published: 4/2/2013

 

The coaches park opposite St James’ Park, getting to the stadium is a little tricky as it’s up a very steep hill, so I need assistance pushing from my brother and exiting is difficult to because going down slopes with lots of other fans exiting the same way is quite difficult but apart from that, never had any other problems at St James’

 

There was plenty of stewards on hand telling me where the lift was located, once I found that, a steward took us up to level 7 (not a good ground to go if you don’t like heights!) and showed us to the concourse level. Disabled toilets have a RADAR key, the doors are quite heavy though. Access to the food kiosk is relatively easy and there is a lot of space on the concourses to be able to meet up with fans without causing an obstruction etc.

The view from the away end is easily the best view I’ve seen. It is very high, but you can see everything, all the build up play, everything. You are also seated with the rest of the away fans. 

The only slight downside is waiting for the lift on the way out, it sometimes stops on the levels below and gets filled up before coming up to level 7, so can take several minutes to exit the ground.

 

Newcastle will always be my favourite away trip in the league.

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Mr D

Match: Newcastle v Hull City 10/10/2008

Published: 25/10/2012

 

Arrive in plenty of time as parking is attrocious, I sent numerous e-mails requesting a parking space, I also spoke to the disabled liaison officer and did everything he asked me. I telephoned him a couple of weeks before the game to make sure everything was in order and left a message for him to ring me back, he did nto do this, I sent more e-mails to which I received no reply. When I arrived and finally spotted a steward I asked him where the disabled parking was, he asked if I had a pass. I told him I had requested one but not received one, I showed him my blue badge. He directed me to the car parks and told me to see the steward on the car park. I did this and showed him my disabled badge. He sent me up to the 3rd floor of the multi-storey. I had to send my nephew down to see which bay I had to park in. He came back to tell me I had to go back down and park on the surface car park. I started to go down only to be met by another steward walking up the ramp who asked me to reverse all the way back up. I explained that I was in a wheelchair and that it would not be possible to reverse back up. He eventually let me on the surface car park. I eventually got in the ground just in time to see the players coming out for the start of the game. I e-mailed the club to complain and enclosed a copy of all the e-mails I sent. They passed them on to the disabled liaison officer to respond. I requested a response within 14 days, I am still awaiting a reply. When I finally got in, the view was good.

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Ross Hovey

Match: England Vs ???

Published: 25/10/2012

 

Cannot remember the opposition but was a WC Qualifier where the FA toured England while Wembley was delayed. Parking is non existant near ground. Steep paths, not many dropped kerbs. Stewards had no idea where seats were. Disabled seat I had was behind the goal so view was pretty poor, but was in with fans...

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Rubbery

Match: Newcastle 01/04/2012

Published: 25/10/2012

 

First visit to the new stadium, as a Disabled Wheelchair Supporter.  Stadium easy to find, I was not able to park at stadium all spces allocated, but plent of parking nearby in either accessible bays or free for disabled people in pay and display near stadium. Difficult to find disabled fans access point as gate access details on ticket refer to inside stadium, but thanks to helpful/friendly stewards we found it no problem. Clean toilets makes a change, viewing galleries excellent but if you have vertigo beware, access to top tier via a lift with helpful stewards again. All in all a nice experience. I would urge other stadium managers to look at here and pick up some points I would give it 8/10 so not far from perfect.

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