Newcastle United

Newcastle United

Assessment of Accessible Facilities

Stadium

St James' Park

Address

St James' Park
Newcastle upon Tyne
NE1 4ST

Club / stadium contact for disabled supporters

Name

Jan Brien (ticketing enquiries) or Steve Storey (Safety Officer and DLO)

Telephone no.

0844 372 1892 option 1 then option 2 or 0191 2018528

Website address

Disabled Supporters Association

Contact Name

Gareth Beard Chair

Telephone no.

0191 5364214

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

120 car park spaces are available outside the stadium, with plenty of accessible spaces within easy access of the Sports Direct Arena. As the stadium is perched on a hill side, access can be difficult in some instances quite steep inclines around the perimeter of the ground. For accessible parking enquiries please contact Danielle Hourigan on 0191 2018559 or email danielle.hourigan@nufc.co.uk

 

National Rail have published links to the nearest stations to sporting venues including Newcastle United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

 For information on purchasing a ticket please visit the Newcastle Utd Website. For all disabled ticketing enquiries please contact Jan Brien on 0844 3721892 option 1 then option 2 or email jan.brien@nufc.co.uk

 

Spectator Viewing areas

 

170 spaces for wheelchair users at designated points within the stadium with 12 spaces designated within the visiting supporters area. Access is available from the ground level outside of the stadium by lifts up to the wheelchair platforms (some are extremely high up in the stands). All away places and most home positions are covered. Further provisions to seat wheelchair users in any one of the 92 executive boxes with further spaces available within the magpie restaurant and gallowgate restaurants.

 

There is currently no limit on the amount of ambulant disabled supporters in any of the 4 main stands.

 

NB: Under existing minimum standards for accessible stadia, the club should have 234 wheelchair spaces (199 home and up to 35 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 73% of the guidance and has a shortfall of 64 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Accessible toilet facilities are found in the main concourse areas of stadium. Steward assistance on request. Catering facilities in same area - no designated counters for disabled fans.

Accessible services & information

 

The Club has induction loops installed in the main reception, the Box Office and all Official Club Stores. The Box Office is also equipped with a text phone for supporters who are Deaf or hard of hearing.

 

24 seats are fitted with facilities to access audio commentary within the North East Corner where assistance dogs can also be accommodated.

 

Match day programmes are produced in Braille and large print formats.

 

Updated October 2013.

DSA Additional Information

 

The Club is proud to support the Newcastle United Disabled Supporters Association (NUDSA).

 

Formed in 1988 the objectives of the association are to improve facilities and services on offer to disabled supporters of Newcastle United.

 

The association's committee meets monthly at St. James' Park and is in regular dialogue with the Club.

 

More information on NUDSA can be found at http://www.nudsa.org

Comments about Newcastle United :

 

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Comments

Luke

Match: VS Man Utd 2011

Published: 11/8/2013

 

Easily one of the best away trips on my calendar. View is first class (very high up) a great position to see all the link-up play. Can't comment on parking as we got the official supporters coach. Sat with your own fans which is top. Although the mighty reds got hammered 3-0 and it was freezing and rainy/snowy. One of the best grounds to visit in the Premier League.

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Amy Wilson

Match: Newcastle v Everton 02/01/13

Published: 4/2/2013

 

The coaches park opposite St James’ Park, getting to the stadium is a little tricky as it’s up a very steep hill, so I need assistance pushing from my brother and exiting is difficult to because going down slopes with lots of other fans exiting the same way is quite difficult but apart from that, never had any other problems at St James’

 

There was plenty of stewards on hand telling me where the lift was located, once I found that, a steward took us up to level 7 (not a good ground to go if you don’t like heights!) and showed us to the concourse level. Disabled toilets have a RADAR key, the doors are quite heavy though. Access to the food kiosk is relatively easy and there is a lot of space on the concourses to be able to meet up with fans without causing an obstruction etc.

The view from the away end is easily the best view I’ve seen. It is very high, but you can see everything, all the build up play, everything. You are also seated with the rest of the away fans. 

The only slight downside is waiting for the lift on the way out, it sometimes stops on the levels below and gets filled up before coming up to level 7, so can take several minutes to exit the ground.

 

Newcastle will always be my favourite away trip in the league.

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Mr D

Match: Newcastle v Hull City 10/10/2008

Published: 25/10/2012

 

Arrive in plenty of time as parking is attrocious, I sent numerous e-mails requesting a parking space, I also spoke to the disabled liaison officer and did everything he asked me. I telephoned him a couple of weeks before the game to make sure everything was in order and left a message for him to ring me back, he did nto do this, I sent more e-mails to which I received no reply. When I arrived and finally spotted a steward I asked him where the disabled parking was, he asked if I had a pass. I told him I had requested one but not received one, I showed him my blue badge. He directed me to the car parks and told me to see the steward on the car park. I did this and showed him my disabled badge. He sent me up to the 3rd floor of the multi-storey. I had to send my nephew down to see which bay I had to park in. He came back to tell me I had to go back down and park on the surface car park. I started to go down only to be met by another steward walking up the ramp who asked me to reverse all the way back up. I explained that I was in a wheelchair and that it would not be possible to reverse back up. He eventually let me on the surface car park. I eventually got in the ground just in time to see the players coming out for the start of the game. I e-mailed the club to complain and enclosed a copy of all the e-mails I sent. They passed them on to the disabled liaison officer to respond. I requested a response within 14 days, I am still awaiting a reply. When I finally got in, the view was good.

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Ross Hovey

Match: England Vs ???

Published: 25/10/2012

 

Cannot remember the opposition but was a WC Qualifier where the FA toured England while Wembley was delayed. Parking is non existant near ground. Steep paths, not many dropped kerbs. Stewards had no idea where seats were. Disabled seat I had was behind the goal so view was pretty poor, but was in with fans...

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Rubbery

Match: Newcastle 01/04/2012

Published: 25/10/2012

 

First visit to the new stadium, as a Disabled Wheelchair Supporter.  Stadium easy to find, I was not able to park at stadium all spces allocated, but plent of parking nearby in either accessible bays or free for disabled people in pay and display near stadium. Difficult to find disabled fans access point as gate access details on ticket refer to inside stadium, but thanks to helpful/friendly stewards we found it no problem. Clean toilets makes a change, viewing galleries excellent but if you have vertigo beware, access to top tier via a lift with helpful stewards again. All in all a nice experience. I would urge other stadium managers to look at here and pick up some points I would give it 8/10 so not far from perfect.

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