Swindon Town

Swindon Town

Assessment of Accessible Facilities

Stadium

The County Ground

Address

County Ground
County Road
Swindon
SN1 2ED

Club / stadium contact for disabled supporters

Name

Mark Isaacs

Telephone no.

0844 880 1099

E-mail address

Website address

Disabled Supporters Association

Contact Name

Karen Cooper

Telephone no.

07786399750

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

20 accessible parking spaces are available to home and away supporters by pre booking with the club. They are located 100 metres away. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Swindon Town see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Swindon Town Website

Spectator Viewing areas

 

Home supporters have 47 spaces for wheelchair users available to them, and these can be found at pitchside. 10 spaces for wheelchair users can be found at pitchside in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 125 wheelchair spaces (106 home and up to 19 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 46% of the guidance and has a shortfall of 68 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium located in the away end, Arkells Stand and Don Rogers Stand. The club shop is accessible for all fans and has a low level serving counter. Catering kiosks in the home section and away sections have low level serving counters and so are fully accessible.

Accessible services & information

 

The ticket office does not have a hearing loop installed. Match audio commentaries are available via 10 headsets available from Stewards, by pre booking with the club. Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

Updated October 2013.

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Comments

Lin

Match: Wolves

Published: 30/3/2014

 

I attended the Wolves match as an ambulant disabled fan with limited mobility but not a wheelchair user. Blue badge parking was available for £5. It was quite a walk from the car park around to the away stand. The stewards were very friendly and helpful. We were approached and taken to an accessible entrance without having to ask and were led to front row level access seats. The view of the pitch was reasonable only a small area was obscured by the dug outs from a seated position. The stewards were very supportive and even took our drinks orders at half time. An accessible toilet was close by.  A lady who I think was the chair of the DSA came and checked that we had everything we needed before kick-off. A very good experience, thank you Swindon!  

 

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Rob Lewarne

Match: vs Colchester 22/09/2009

Published: 26/10/2012

 

The car park is at the opposite end of the ground to the away supporters section.

Wheelchair spaces are at the front of the stand and if there is not many away supporters be prepared to feel a little cut off, as the rest of the support tend to gather in the upper part of the stand. There is a dedicated disabled toilet adjacent to the stand and a catering kiosk for children and disabled use only (does not have a low counter however). It is not possible (in a wheelchair) to get to the catering facilities beneath the stand so I was unable to have a beer with my friends either before the game or at half time, which again, makes you feel a bit cut off..............

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Lyn Robinson

Match: Swindon Town V Sheffield Wednesday 05/12/2010

Published: 26/10/2012

 

The stewards were helpful, it rained heavily throughout the match and although we were in the covered stand, cover didn't extend very far, resulting in us getting wet, however a steward came along with plastic ponchos for us to wear and they were a godsend, so thanks to STFC for that.

Unfortunately our view was blocked by stewards & police congregating around us and a steward who stood up throughout the whole game, with that in mind I think it was wrong of STFC to charge £17. I don't think we'll be visiting again.

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Mike Watkins

Match: 15/04/2012

Published: 26/10/2012

 

There is now a shelter in front of the stands (pitchside)for Wheelchair supporters, this was supplied by the Swindon Town disabled supporters group. The bar has been installed inside the eastern corner of The Arkell's Stand in the room formerly used by the Lifestyle Services. Away supporters will be able to use the room each matchday from 12pm with a range of alcoholic beverages, soft drinks and other refreshments on sale. Matchday programmes are also be on sale inside the room which will have a capacity of up to 200 people each matchday. I think that if any disabled supporters require refreshments at half time ask a steward as I'm sure they'll be able to help

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Colin Hazelton

Match: v Colcester 21/10/12

Published: 21/10/2012

 

As has been pointed out, there is now a dugout type of shelter almost on the touchline - which whilst keeping out the worst of the weather and even the cold, doesn't stop the occasional stray ball from being heaved in (it happened 3 times when I was there). Also if you are on your own or just a couple you do feel very cut off from your fellow away fans - on the plus side players doing their warm-up may obstruct the view a bit , but at lest tend to have a chat/inquire if you're ok, etc.

 

The away bar is fully accessible, however there's no way to get yourself (or even the steward who tried) a half-time cuppa , or whatever. So it's advisable to bring your own flask and sandwiches if you're likely to feel a bit peckish Although one steward was kind enough to bring me a cup of tea from somewhere (?) but it was unfortunately as good as cold when it arrived. I can't comment on the parking as I'm able to travel by coach which was parked exactly opposite the away gate - which has a bit of an incline to enter through the double gate.

 

There is also an adequate accessible toilet All in all, they have made an effort at Swindon, but until the stand is redeveloped - hopefully with a wheelchair platform inside of it - then the facilities will be (although better than some of the worse grounds) still be far from being perfect.

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J and J

Match: v's MK Dons 25/08/12

Published: 18/10/2012

 

Visited as away supporters in our club’s official away travel wheelchair accessible mini-bus which was allowed to park close to the away fans entrance without any problems.  Stadium appears to be on the edge of a residential area that leads onto out of town trading estates but not obviously near to commercial outlets apart from one pub.  The ground has car parking on 3 sides of it and the area is all flat.  In the 2 years since we last visited Swindon’s FC we were pleased to see they had opened a flat access away fans bar at the away end and had built a “dug out style” weather proof shelter for away wheelchair fans and their carers adjacent to the corner flag and in front of the away stand, I would guess about 8 spaces and some additional ones at the actual front of the away stand that previously were the only wheelchair spaces for away fans.   This shelter was reported on positively by all the away wheelchair users who without the shelter would have got very wet on the day of our visit.  I emailed the Club to let them know this and in their return email they explained that they had been eager to improve the facilities for away wheelchair users and were pleased to have this acknowledged.   Credit to Swindon FC also for providing headset commentary for visually impaired home and away fans.   My husband who finds this service invaluable found that the commentary was difficult to hear as on this particular day there was interference from  another commentary that was obviously happening nearby in the commentary box.  As he suspected the commentator he was listening to was not aware that this was happening we included this in our feedback to the Club and they said they would pass it on to be sorted, so hopefully future visitors should not find this a problem.    On our first visit there was a designated children’s and disabled supporters drinks/snack counter close to where we sat, on this visit this was closed but stewards told us they were happy to go on our behalf to purchase anything we required.   Accessible loo close-by of typical design and standard.   Supervisor No 4 (sorry didn’t catch his name), deserves special mention, as he was lovely, upon our arrival came onto our mini-bus, he told us all we needed to know and made us all feel really welcome.    Would happily visit again.  

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