Club / stadium contact for disabled supporters
020 8795 9684 or 0844 980 8200 option 3
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
For information on getting to Wembley and parking please click here.
Provision has been made for accessible parking spaces in both the stadium car parks for Blue-Badge holders and will need to be booked in advance. Please contact City and Suburban Parking at the following website address: http://www.wembleyofficialparking.com/ to reserve your place. Please note that as all passes must be pre-sent, the cut off date for requesting a pass is 72 hours before an event.
Shuttle Bus Service - Wembley Stadium offers an accessible transport facility for disabled visitors on event days. This service operates between Wembley Park Station and the stadium. To take advantage of this service please visit www.brentct.org.uk or phone 0203 114 7022.
Read more at http://www.wembleystadium.com/TheStadium/StadiumGuide/DisabledAccess/GettingToWembley#HP9STX3eEqD81bAD.99
National Rail have published links to the nearest stations to sporting venues including the Wembley Stadium see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For further information on tickets, please visit the Wembley Stadium Website.
Spectator Viewing areas
There are 310 accessible wheelchair user spaces and associated companion / PA seats available across all levels of the Stadium. These seats are distributed across each of the levels. Each wheelchair user platform has a dedicated steward to provide assistance where required.
There are 100 enhanced amenity seats for ambulant disabled visitors and those accompanied by assistance dogs.
All of the disabled seating areas have been designed to comply with the 'Guide to Safety at Sports Grounds' and allow for good sight lines for disabled visitors.
There are 147 accessible toilets within the Stadium. Access to these toilets will be controlled by use of a RADAR key (if you require a key please go to the information desk or ask a steward). There is a Changing Places toilet located on Level 1 internal concourse Block 104.
There are seven ATM machines located around the Stadium, all at accessible height.
At each kiosk there is an accessible queue point and lowered counter space available for wheelchair users. Signage, tactile and visual indicators within the Stadium are provided where appropriate.
Accessible services & information
Wembley have a new customer services team for all events known as "Wembley Connectors". They will be located at tube stations, bus stops and car parks in the Wembley area and inside the Stadium on Levels 1, 2 & 5. At the moment they wear bright pink bibs but in future, they will be wearing yellow jackets.
There is an accessible entrance at every set of turnstiles for wheelchair users, semi-ambulant visitors and those accompanied by assistance dogs. All turnstiles are manned by trained stewards. All stewards at Wembley will be trained in assisting disabled visitors.
There are over twenty lifts including at the entrance points of the Stadium serving all levels, and thirty sets of escalators at the Stadium. Dedicated, accessible lifts are sized for two wheelchair users, personal assistants and an attendant. In the event of an evacuation, accessible lifts will continue to operate.
There are two dog relieving stations (next to turnstiles B & M) located on the east and west external public concourse.
The outer concourse area and ramps are smooth surfaces (tarmac and block work) for ease of access.
An auditory enhancement system providing coverage of the seating bowl and public concourse areas has been installed. The system will provide event audio descriptive commentary, information and emergency announcements. Wembley Stadium provides a specific commentator for blind and partially sighted visitors. Headsets are available to book by emailing firstname.lastname@example.org
All information desks and kiosks, bars and points of sale have hearing induction loop facilities.
There are a number of Wembley Stadium wheelchairs available for loan for ambulant disabled visitors to take you from the permimeter to your seat. If you require a wheelchair, please go to one of the information desks on Level 1 or Level 5.
Accessible public telephones are located on all public concourses. There are ten information desks distributed across Levels 1, 2 and 5.
Wembley Stadium has a dedicated Disability Liaison Officer.
Club Additional Information
Any visitor attending with specific medical needs, equipment or mobility aid (eg oxygen bottle, injection kits, own drinks etc) is advised to send an e-mail to email@example.com. A member of the access team will advise and, where appropriate, send a confirmation e-mail explaining that the item/equipment will be allowed into the stadium. This e-mail can then be printed out and brought to the event.
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