West Ham Utd

West Ham Utd

Assessment of Accessible Facilities

Stadium

Upton Park

Address

 Boleyn Ground
Green Street
Upton Park
London
E13 9AZ

Club / stadium contact for disabled supporters

Name

Julie Pidgeon

Telephone no.

0845 217 1332

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Whilst a number of spaces have been designated solely for the use of our disabled supporters all have been allocated to season ticket holders and West Ham Utd regret that there is insufficient numbers to allocate any spaces on a match to match basis.

 

They are currently reviewing this situation and hope to be in a situation to offer additional spaces in the future. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including West Ham United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For further  information on purchasing a ticket please visit the West Ham Utd website.

 

Disabled supporters ticket purchase and contact information:

Disability Liaison Officer - Julie Pidgeon

Email - disabledinfo@westhamunited.co.uk

Telephone - 0845 217 1332 *

Facsimile - 0208 548 2757 *
* Strictly for disabled supporters use only

In person - From the stadium ticket office,

Postal applications - Ticket Office
PO Box 6731
London
E13 9RA

Spectator Viewing areas

 

Home supporters have between 105 spaces for wheelchair users available to them, and these can be found at pitchside and on raised platforms. 6 spaces for wheelchair users can be found on a raised platform in the home section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 195 wheelchair spaces (166 home and up to 29 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 57% of the guidance and has a shortfall of 84 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium operated with a radar key. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections for supporters who are wheelchair users do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does have a hearing loop. Match commentaries are available on request. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated October 2013

Comments about West Ham Utd :

 

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Comments

Danny

Match: Newcastle united

Published: 19/1/2014

 

Staff were lovely and apologetic but be prepared to be away from the rest of the away fans. We were not with the away fans, and it was a huge disappointment.

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Amy Wilson

Match: West Ham v Everton 22/12/12

Published: 4/2/2013

 

The coaches parked in Priory Road this season as opposed to being on the Barking Road, this is a bit nearer to the disabled entrance but still had to walk around the streets to gain access to this entrance.

 

The stewards are always very friendly at Upton Park and we where shown to the lift and from the lift to our seats by a very helpful steward, who also told us where the disabled toilet was and where we had to go to get food and drink. The toilet is spacious and set away from the home end fans so only disabled fans use it. My brother went to get drinks as it’s too far for a wheelchair user to carry hot food and drinks from there to our seats.

 

The view from the away is brilliant due to being so high up, back row of the stand, but  it is totally unobstructed, no matter if the West Ham fans below stand up. Can see all parts of the pitch so clearly.  It is without doubt one of my favourite views in the premier league. The only downside is that it isn’t the away end, but there are never any problems with the home fans and because the view is so good, I don’t mind not being in with the rest of the away fans.

 

Again we had to walk the long way around to get back to the coaches but it only a few minute walk and is accessible.

West Ham has always been and will always be one of my favourite away trips.

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Michael McCarthy

Match: West Ham V Everton 22nd December 2012

Published: 2/1/2013

 

It was a bit of a track having to walk round the houses to gain access to the ground, but once there escorted to our seats by Gwen. Pleasant and understanding.

 

She actually gave us a choice of seats from those not sold near thesegregation area. Head set provided perfect commentary. Michael mentioned it was good because they said what was happening in the game. Some grounds it can be dominated by what  home team are doing.

 

The police and stewards were understanding about waiting till the crowds had gone from the ground. Gwen appeared and took us through to an exit near to the main road.

 

Can't comment about car parking as we had a lift to the ground and used the public bus to get back to meet up with our family.

 

A couple of years ago it was said that a limited number of car spaces were available, don't know if that is still the case.

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Andy Webb

Match: West Ham V Barnsley F.A. Cup 07/01/2009

Published: 26/10/2012

 

My Name is Andy Webb & I am the Disabled Co-ordinator at Barnsley Football Club, I Visited Upton Park 3.1.2009 for the F.A. Cup Tie between our 2 Teams, I was there as part of a group that included 2 Wheelchair users, a Visually Impaired Person & our Carers.

I can Speak for the whole group when I say the despite the result we really enjoyed our day, this was in no small part due to the Stewards & the Disabled Assistants employed by your Club. They were great nothing was too much trouble for them & after the Match the 2 Disabled assistants escorted us through the crowds and back to our Coaches, this was after we had expressed concerns to them about us getting to the coaches through the Crowds.

Although I dont have the names of the 2 Ladies concerned they both had blonde hair, I thought it only right to put this Email together in an age when everybody wants to be negative about things it is only right to point out positives when they happen, if possible could you please pass on my Greatful thanks to the People concerned & may I wish all at West Ham United all the best for the rest of the Season in your remaining fixtures.
 

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Mr D

Match: v Hull 19/04/2009

Published: 26/10/2012

 

As mentioned by a previous poster, I found the stewards very helpful. I was escorted to my place, I asked the steward if they knew where I could get a programme or if anyone came round selling them. She said she wasn't sure but would find out for me.

Sure enough a short time later she turned up with a programme for me. The view was excellent although your not sat with your home fans, she did apologise for us not sitting with our own fans but said the club are considering taking some seats our to allow access to the away seating area. Car parking was also fairly near

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