West Ham Utd
West Ham Utd
Assessment of Accessible Facilities
Club / stadium contact for disabled supporters
0845 217 1332
Disabled Supporters Association
There is no DSA at present.
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
Whilst a number of spaces have been designated solely for the use of our disabled supporters all have been allocated to season ticket holders and West Ham Utd regret that there is insufficient numbers to allocate any spaces on a match to match basis.
They are currently reviewing this situation and hope to be in a situation to offer additional spaces in the future. Drop of facilities are available.
National Rail have published links to the nearest stations to sporting venues including West Ham United see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For further information on purchasing a ticket please visit the West Ham Utd website.
Disabled supporters ticket purchase and contact information:
Disability Liaison Officer - Julie Pidgeon
Email - firstname.lastname@example.org
Telephone - 0845 217 1332 *
Facsimile - 0208 548 2757 *
* Strictly for disabled supporters use only
In person - From the stadium ticket office,
Postal applications - Ticket Office
PO Box 6731
Spectator Viewing areas
Home supporters have between 105 spaces for wheelchair users available to them, and these can be found at pitchside and on raised platforms. 6 spaces for wheelchair users can be found on a raised platform in the home section for away supporters.
NB: Under existing minimum standards for accessible stadia, the club should have 195 wheelchair spaces (166 home and up to 29 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 57% of the guidance and has a shortfall of 84 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use accessible toilets inside the stadium operated with a radar key. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections for supporters who are wheelchair users do have low level serving counters and so are fully accessible.
Accessible services & information
The club does have a hearing loop. Match commentaries are available on request. Facilities for assistance dogs are not available. The concourses do not have rest areas included.
Updated October 2013
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