West Bromwich Albion

West Bromwich Albion

The information provided on this page is generated by information supplied by the clubs. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated on our website. If you have any queries or wish to raise a point please get in touch directly with LPF – info@levelplayingfield.org.uk

Stadium Information


The Hawthorns


The Hawthorns
Halfords Lane
West Bromwich
B71 4LF

Club / stadium contact for disabled supporters


Liz Massey or Annie Reuben

Telephone no.

0871 271 1100

E-mail address

Website address

Disabled Supporters Association




Website address



Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.


Getting There & Parking


There are a significant number of Blue Badge parking spaces available to Blue Badge holders with relevant Match Day Tickets. The capacity is up to 75 spaces and is located at the Sandwell Academy on Halfords Lane, West Bromwich B71 4LG and is opposite the West Stand / Smethwick End Accessible entrance.


The car park has a dropped kerb and the Accessible entrance has a dedicated accessible concourse with 4 accessible toilets, a Changing Place Toilet, Sensory Area and refreshment ordering service. This accessible entrance is for both home and away disabled supporters with tickets for the relevant areas.


National Rail have published links to the nearest stations to sporting venues including West Bromwich Albion see here for more information.


Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.



Away Travel


The club books accessible transport when there are specific requirements and firm bookings, Personal Assistants are charged.



Stadium Map



Enlarge Image

Getting a Ticket


For information on purchasing a ticket please visit the  West Bromwich Albion website.


Tickets for disabled supporters can be purchased by contacting the Albion Disability Liaison Officer Liz Massey on 0121 227 2227.


To view Albion's access, network and equality page, click here.

Spectator Viewing areas


In total there are 171 wheechair user spaces available. Home supporters have 154 spaces available to them and accommodated in all four parts of the stadium. 17 spaces for wheelchair users can be found in the away section for away supporters. Away places are located at the front of the Smethwick End, behind the goal at pitch level, with advertisement boards in front. There are a significant number of easy access and amenity seats identified and made available for ambulant disabled supporters (413 around the Stadium including the away supporter section), please contact the Ticket Office for availability and locations.


NB: Under existing minimum standards for accessible stadia, the club should have 168 wheelchair spaces (143 home and up to 25 away). 75% of these should be elevated positions and the remaining 25% pitchside.


LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.


Based on the above, the club therefore exceeds the current minimum guidance. 

Accessible amenities


Accessible toilets are fitted with alarms. 4 are located in the West Stand / Birmingham Road End Designated Accessible area and 4 in the West Stand / Smethwick End designated Accessible Area plus a Changing Places Toilet with an additional Accessible Toilet located behind A Block in the Away Section.


There are refreshment ordering and collection facilities in both the West Stand / Birmingham Road End designated Accessible area the West Stand / Smethwick End designated Accessible area, these areas are on the level and have TV screens showing the match. There are Accessible toilets available in both the West Stand and East Stand, all accessible toilets are Stoma Friendly and signed as such and all concourse toilet blocks in all stands have a dedicated Ambulant Supporters Toilet facility within and the Gents facilities have additional handrails located at either ends of one urinal run per block.


There are number of ‘raised’ seats located with some of the elevated wheelchair bays in the East Stand, these allow better sight lines for companions and or also allow supporters whose disability may preclude them from sitting on standard seats to have an option of raised seating – Contact Ticket Office for availability.

Accessible services & information


The Club broadcasts live in house match commentary for all first team matches within the stadium for blind and partially sighted supporters. The commentary can be picked up on either the supporters own FM radio or one provided by the Club – the frequency is 106.9 FM.


WBA Club Website - Disabled Supporters Information


Updated November 2017.

DSA Additional Information


Updated 24th May 2018

Comments about West Bromwich Albion:


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Anne Hyde

Match: West Brom v Arsenal - 31 12 17

Published: 11/1/2018


Well done West Brom.  


Our experience was fantastic.  A big welcome by the stewards and an area to obtain refreshments with clean toilets and a small sensory area.  The disabled seating has been extended with good viewing from all positions.  


One of the best experience we have had at a football ground.

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Lynn Ratcliffe

Match: West Brom carabo cup 3rd round

Published: 21/9/2017


Since last season West Brom have made tremendous improvements to there disabled supporter section, this is now via ramps which raises you up to a slightly better position for viewing the game than previously, the disabled section is much larger now running the whole length of the away section, although it is pitchside it is a good view

They have upgraded the refreshment area for the sole use of disabled fans and have 4 or 5 accessible toilets which are very clean 


Stewards as always were very welcoming and helpful and looked after myself and my assistance dog simba very well 

The ground is up a difficult incline from the away coaches which would pose a problem for wheelchair users but once inside the ground it is okay 


Overall a massive improvement from previous experience and I will definitely go again 


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Alan Jukes

Match: West Brom v Arsenal

Published: 20/11/2015


Having found myself (hopefully temporarily) with limited mobility and on crutches due to a recent severe leg injury, I enquired of the ticket office about any disabled paking for tomorrow's game but was advised there were not available at the ground but level parking was available at nearby private sites. Having checked the website this advice conflicts totally and when I tried to speak the Liz Massey the Disability Liaison Officer I was advised she want in today and I should call tomorrow ( a bit late as tomorrow is the match day!)

I then called the number of Graeme shown on the website to enquire about disable parking spaces or at least a drop off / pick up pass as advised on the site but the number listed is a private residence in Preston!

WBA really needs to get its act together including on disabled facilities, as its reputation with regard to facilities standards is presently abysmal.

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Ian Pritchard

Match: season ticket holder as a carer for my wife

Published: 20/10/2015


All of the wheelchair spaces at the Birmingham Road end are open to the elements, the prevailing wind is in your face, you get water running off the facia of the stand, the two toilets you mention are used by able bodied supporters.


I have contacted the club by e-mail on several occaisions to complain with a varied response but no improvements are being made, the stewards are excellent.


Amy Wilson, (below) the club do allow disabled supporters to be dropped off in halfords lane which is flat and next to the ground.

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Amy Wilson

Match: West Brom v Everton - 29/09/2015

Published: 3/10/2015


I have attended the Hawthorns several times, it is not the easiest of grounds to visit as a disabled supporter in my opinion. If you travel on coaches, access to the ground from the drop off is via an alley way which results is going up a very steep hill to get to side of the ground. I am in a manual wheelchair and can push myself relatively well, but there is no way I could push myself up or down this hill. The companions I have taken with me over the last few years have struggled to negotiate pushing around here and they are used to pushing my wheelchair when needed. Even fellow fans commentated on Monday how hard pushing up the hill must be.

Once inside the stadium, it is disappointing to find there is no access for wheelchairs to the concourses. Luckily, as I know I couldn't manage to go to this game without a companion, I always have someone with me, so they can go and get any food and drink I may want. However, I am unable to meet up with my mates and have a pre-match or half time alcoholic drink here like we do at so many aways. This isn't really fair or inclusive.

The away wheelchairs are sat in the far corner of the away end, although you are in with the rest of your supporters, I feel a little bit away from them. There isn't many other fans around you and it isn't easy for other fans to come over to you, my cousin managed it on Monday by climbing over seats as he wasn't allowed by a steward to walk along the front apron.

I find the view from here not the best, you are below the pitch level for starters which is never ideal. You can see the far end goal quite well, but can really make out where the penalty area, deadball line, touchline etc as you are too low. However viewing the near end goal is much more difficult. I couldn't see 3 of the 4 goals that we scored down this end on Monday night and only half saw the other goal. It is really frustrating to miss out on seeing goals scored, especially our goals. The view of any play from approx the 6 yard box and over to the left hand side of the pitch was blocked by photographers and stewards from the first whistle. I couldn't see any corners taken from the far side with having to press myself up on my arms which isn't something I can really do for long periods. I watched quite a lot of the play that happened on this side of the pitch on the big screen. During certain parts of the game the view of the far end was blocked by stewards who are congregated to the right of the away end. 

Companions behind the wheelchair users in the away end not in the little disabled area, again this isn't ideal. The companion of the wheelchair user next to me spent the first 5 or 10 minutes of the 2nd half standing between both our wheelchairs helping her friend have a drink.

Getting out of the stadium involves another push up another steep slope as you go out of the ground a different way to the way you came in to it. Again this another push I couldn't manage by myself. Then you face the push back to coaches which as I have mentioned is tricky to say the least.

Whilst not the worst away ground that I go to through the season, the Hawthorns is not my favourite away trip neither.



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David Mear

Match: West Brom v Derby County

Published: 26/10/2012


I was amazed to find wheel chair users not allowed in fact no access to the food and refreshment sales area at all, the distance the coaches were from the ground unbelievable distance down a steep hill for about 800-1000 yds then through a narrow passage way then a steady up hill climb leading to a very steep and long climb.

I have a 26 year old Gym instructor pushing me at matches a real fit and strong young man, he only just managed to get me up to the ground. Derby fans were chanting about the disgusting mess the place is, my opinion if you are disabled forget the Hawthorns bad bad place to go.

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Kath Brooker

Match: West Brom V Blackburn

Published: 26/10/2012


Stewards were really helpful towards us as a wheelchair user.

Nobby (Disability Steward) was extremly welcoming and helpful toward us and other members of our supporters club.

Very clean & fresh toilets which is unusual to see at the football.

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