AFC Bournemouth

AFC Bournemouth

The information provided on this page is generated by information supplied by the clubs. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated on our website. If you have any queries or wish to raise a point please get in touch directly with LPF –

Stadium Information


Vitality Stadium


Vitality Stadium

Dean Court



Club / stadium contact for disabled supporters


Alice Jeans

Telephone no.

01202 726311

E-mail address

Website address

Disabled Supporters Association


There is no DSA at present.



Website address



Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.


Getting There & Parking


There is a club car park with 44 accessible spaces - 41 spaces for home supporters and 3 for visiting supporters situated 10 to 40 metres away from the stadium. Home spaces are booked on a seasonal basis, subject to criteria and away spaces must be pre-booked by contacting the DAO. The club does also hold back a accessible parking space in the South car park for blue badge holders who haven’t booked parking for as long as reasonably possible.


The recommended drop off point is located on Thistlebarrow Avenue.


Requests for disabled car parking should be directed via email on


National Rail have published links to the nearest stations to sporting venues including AFC Bournemouth see here for more information.


Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.



Away Travel


The club offers an accessible minibus to away matches. This can be booked with the ticket office when purchasing a match ticket. Supporters using the minibus are charged the coach price for that match, and the PA travels free of charge. Where demand exceeds for individual matches, the club will look to hire a second minibus. 



Stadium Map



Enlarge image

Getting a Ticket


Information on purchasing a ticket please visit the AFC Bournemouth website.


Ticket Office telephone: 0344 5761910

Spectator Viewing areas


Home supporters have 199 spaces for wheelchair users available to them, and these can be found at pitchside and across 3 raised platforms. There are 23 spaces for wheelchair users can be found at pitchside and 4 spaces on an elevated platform within the visiting supporters section of the stadium, for away supporters.


NB: Under existing minimum standards for accessible stadia, the club should have 105 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.


LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.


Based on the above, the club therefore exceeds the current minimum guidance. 

Accessible amenities


There are 15 accessible toilets located under the concourses, main reception and within the East Stand. The superstore has an automatic door, however does not have a low level serving counter. The matchday ticket office has a low level serving counter as well as the catering kiosks in the home and away section and so are fully accessible.


A Disabled supporters lounge is open to both home and away disabled supporters in the East Stand. It offers complimentary tea and coffee, shows the live match on TV, runs a matchday quiz and has time sheets delivered prior to kick off. There is also a disability steward in attendance to talk to fans. 

Accessible services & information


The ticket office, superstore, main reception, supporters bar and concourses have a portable hearing loop installed. There are Match commentaries are available via 12 digital radios and headphones available from the disability liaison officer. This service is free of charge and available to away supporters. The commentary is provided by local radio station, BBC Solent. 


Facilities for assistance dogs are available, but the Club request notification in advance of the fixture.


The concourses do not have rest areas included. The club also own two wheelchairs which are available for use if required on matchday.


Bournemouth Club Website - Disabled Supporters Information


Updated August 2017

Comments about AFC Bournemouth:


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Heather Whitehead

Match: Huddersfield Town

Published: 21/11/2017


Having been to the Vitality staduim before I knew the layout of the staduim. They have plenty of pre-booked disabled bays, stewards were ok an pointed us to the bays.

I had a reply via a email about parking and within the email was new information regarding a room whereby disabled home and away supporters can meet up prior to the game, it's round the back of the stadium, you are provided with free hot drink, a quiz (a tad one sided) and sky tv which was all very nice, great to chat to proper fans who have like my husband and I travelled the lenghths an breathes of the British Isles following our clubs.This room is open from 12-30 until kick off. Getting away from the ground after the match is shocking, but we knew this and were in no rush as we were heading back to the hotel we were staying in for two nights. There are two places one can watch the match from, there a eleveated platform for about three wheelchairs an then the rest are at pitch side, I wasn't told about the elevated ones when I booked my ticket, luckily it wasn't full so could site near our friends. The stewards we helpful in the ground, but when looking for the disabled room before kick off lots of stewards had been drafted in from Swindon and didn't know anything about this room. 

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Heather Whitehead

Match: Huddersfield Town

Published: 17/10/2017


I'll be travelling to Bournemouth in November for their game against my beloved Huddersfield Town an would like to point out that HTFC fans purchase our tickets from our own ticket office, I've been twice before and never collected them from anyone. Also never had any problems with stewards eiher standing in front of us or not being friendly, on one occasion I was given yes given not leant for the game a blanket to keep my legs warm as it was a bitter cold day, always been treat with the utmost respect.

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Anne Hyde

Match: Bournemouth v Arsenal

Published: 5/1/2017


I'm sorry to say that our visit was marred by poor stewarding and many of our wheelchair supporters were frightened for their safety.


Firstly there was noone to assist us to our seats and we had to fight through the number of fans at the front.  It would have been helpful if one of the stewards helped us to our seats and that the fans are stopped from congregating at the front to watch the team warm up.


The problem largely arose when Arsenal equalised and many fans ran down the aisles to the front to celebrate. My husband stood in front of me to shield me from the manic supporters and I also asked stewards to help as I feared for my own safety and of those around me. To my astonishment I was blanked by the stewards.  I asked a policeman for help and he said it was the stewards responsibility although he did stand near me to act as a shield.  Half a dozen or so wheelchair and elderly supporters later advised me they were knocked by the jubilant celebrating fans.


On several occasions many of the wheelchair supporters had to ask the stewards, police and supporters throught the match to move so that they could see.  For some they had extremely poor views and they refused to move.


After the match I asked a steward why they did not stop the fans invading the front by manning the aisles. He said they never had this trouble before but in the same breath said they stopped stewarding the aisles because they got squashed!   A steward also implied that only Arsenal fans invade the front which I find hard to believe.   It is also extremely worrying that one of the stewards said to one father that if he was that concerned about safety he should not bring his wheelchair bound son to the match. One mother had to protect her son from a fan trying to lean over him. 


Bournemouth need to look very seriously at the area provided for disabled supporters before someone gets seriously hurt.  Currently the area is not fit for purpose.


On a positive note I was again pleased with the hospitality extended to us before the match which once again was friendly and welcoming in the Disability Lounge. 

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Steven Powell

Match: AFC Bournemouth v Arsenal

Published: 4/1/2017


The away supporters' wheelchair positions are all at pitch level which I hate. Wheelchair entrance has no sign. The dropped counter at the rereshment counter is neithrr marked nor served by a staff member. It was piled up with boxes. 


For the last ten minutes of the game away wheelchair fans' views were obstructed by police and stewards standing. They refused repeated requests to move.


Completely unacceptable.

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Harry tomlin

Match: Bournemouth v Middlesbrough

Published: 12/5/2015


Afcb have until now , given ambulant  disabled supporters in receipt of DLA higher rate care or mobility component, discounted tickets and a free ticket for personal assistant.  After promotion to premier league I was told by ticket supervisor that for next season 2015/16 there will be no price reduction and only those with care component will get free assistant ticket and was told " we were told by level playing field we are not allowed to discount tickets for disabled supporters". This is a retrograde step and is a total misuse of level playing field advisory role. I hope lpf  can clarify as the club will not budge. The club are using lpf to justify a moneygrab and are discriminating against those with only the mobility component who need an assistant .in my case it is because of walking , seeing and balance problems due to arthritis in the spine.


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Morgan Parry

Match: Bournemouth v BWFC (2 November 2013)

Published: 19/11/2013


The trip - my first time to AFC Bournemouth's Goldsands Stadium - was a good one as far as access and the result were concerned. A 2-0 win for Bolton.

Travelling to the away grounds is easy now because I will travel in one of the Official BWFC Supporters' Coaches. We used to travel by car and sometimes by train but now Bolton Wanderers have made sure that there is always an accessible coach which wheelchair users like me can use. It means that I travel with regular supporters which is great.

At the Stadium
When we arrived at the ground the coaches were parked very close to the entrance for Away Supporters and there were lots of stewards around to show me to the accessible entrance. It was raining on and off that morning so being close to the entrance meant we did not get wet going into the ground. We arrived early. We were able to walk all around the ground. It was all level access so we did not have to worry about steps.
We visited the club shop which was accessible, although the racks were very close to each other so it was a little bit difficult to get through the shop. The doorman was very good - opening the door and making sure people made space for me to get in and out.

The wheelchair spaces were pitchside and we were with all the Bolton fans. The view was quite good. It did not rain during the game so I don't know if you would get wet if it did. I don't think there were any raised platform areas which I prefer. The refreshment areas were accessible from the sitting area and the accessible toilet was close.

Overall the stewards and other staff were very friendly and helpful. The only disappointing part of the day was that two stewards came to sort out something and were standing in a place which blocked the view of a number of wheelchair users towards the end of the first half. When they were asked to move backwards a little they said 'Just two minutes'. If I went to the cinema or to see a play I don't think people would stand in your way like that. As Brian Clough said, 'It only takes a second to score a goal' so that was not good. Apart from that I think that Bournemouth was a good ground to visit.

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J & J

Match: V's MK Dons 21/08/12

Published: 18/10/2012


This was our second visit as away supporters this year.   As I reported on our first trip, these comments should be read as a PS.  


On the basis of these two visits our impression of Bournemouth FC is that it has some really good facilities for disabled supports but these can sadly be spoilt by poor organisation.   Having again arrived in a wheelchair accessible mini-bus which is part of our club’s official away transport, unlike 6 months ago when we parked with the other away coaches next to the away entrance, the stewards this time insisted we parked in the disabled parking at the front and furthest away from our entrance.  (Thankfully our driver was subsequently allowed to move our bus.)   


During our subsequent attempt to reach the away entrance we discovered that although there is loads of disabled parking, there is no flat access all along the top of the car park adjacent to the stadium.   When we asked why this was the steward conceded that this was a good question but one that he had never been asked previously.   On reflection it seems the safest level exist from disabled parking to the stadium is from the short side adjacent to the entrance road.  


Bournemouth continues to allow wheelchair users and their PAs free tickets which they are to be commended for.   The system of collecting them from the bar unfortunately was thrown into a bit of chaos on this particular evening, as Phil, who you collect them from, was not there.   We were happy to comply with the suggestion to get a drink whilst we waited but a bit surprised that the person who served us did not seem to know the difference between a pint and half-pint glass or that Fosters was not cider.   A steward did then come to give us our tickets but initially gave us ones for the home stand.   It seems you need to check your tickets and your drinks!  


Perhaps most disappointingly, for the second time we have been told that a headset commentary will be made available for my visually impaired husband and for the second time no headset has been available.    It is one thing for Clubs to not provide this service but to have the service and then repeatedly not make the headsets available for those who can derive much benefit from them seems unacceptable. 

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J and J

Match: Visited as away fans on 25/02/12

Published: 25/2/2012


"Campus style" stadium, completely flat location, which is easily accessible from the M27. We travelled on our club's official coach travel which is allowed to park at the rear of the stadium right outside the away fans entry which was excellent. That said, we then had to go round to the front of the stadium to collect our tickets from the disabled lision stewart Phil Tyrell who sits at the lst table on the left inside the club's bar.


Tickets were free for those on high rate DLA with a request for a donation. We were happy to do so. It sounded a bit of an odd arrangement but it worked on the day for us. Entrance is to an area under the stand which is where the standard accesible toilet is.


As away wheelchair users we were seated at pitch level along the by-line, between the corner flag and the 18 yard box, in front of the front row of seats in the away end with carers sat at the side, making it very flexible and room for a fair number of wheelchair users. Stewards were very friendly and relaxed over where we sat. Unlike a lot of clubs, we were not apart from the other way fans at all, which is so good.


We had the pleasure of some of the first sun of spring but it was right in our eyes for most of the match, so be sure to take your baseball caps - just in case. My husband is sight impaired and had requested a headset commentary. Unfortunately this was not available on the day but Phil apologised and insisted I have a free programe as compensation. Overall a good visit which we would happily repeat.

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Rob Lewarne

Match: V's Colchester United (JPT Trophy)

Published: 5/11/2011


I didn't notice any specific wheelchair areas / spaces but sat in front of the first row of seating with my friends, who sat in the front row with me. Didn't use the WC, so can't comment (only that I did notice one!). Concessions have low counter at one end. Parking is at completely the opposite corner to the away stand.

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Colin Hazelton

Match: V's Colchester United 03/11/2010

Published: 3/11/2011


As Rob has said previous comment, you are located right at the front so, therefore, exposed to whatever the weather may be like (luckily it was a sunny Autumnal day when we played there) But at least you are in front of your own fans.


The toilet was what you'd expect at grounds nowadays - spacious and clean.


Disabled supporters tickets are bought in the entrance to 'The Cherries' (which is their Club bar) and free, although a donation is welcomed according to the bloke that I phoned beforehand. The main bugbear I found was in getting away from the ground as it added about another 45 minutes on the journey home.

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