Bury

Bury

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Stadium Information

Stadium

The Energy Check Stadium at Gigg Lane

Address

Gigg Lane
Bury
BL9 9HR

Club / stadium contact for disabled supporters

Name

Ben Miles

Telephone no.

0161 764 4881

E-mail address

Disabled Supporters Association

Name

Jackie Melia

Telephone

07702 484137

Email

jackie.melia@gigglane.com

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park which offers 15 spaces for home supporters and 5 for visiting supporters.  Booking of the spaces can be done by using this link: https://www.buryfc.co.uk/Fans/parking/

 

The club can usually accommodate extra disabled supporters requiring a space within the club car park. Drop off is available but MUST be pre-booked in advance of the day of the game and the conditions adhered to.

 

The Club provide a car park that is a 2 minute walk away from the Stadium.  Located on Brierley Street adjacent to the Stadium, Phoenix House is CCTV protected and costs £5 per car to park.

 

National Rail have published links to the nearest stations to sporting venues including Bury see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Bury Website

Spectator Viewing areas

 

Home supporters have 28 spaces for wheelchair users available to them, and these can be found at pitchside. 25 spaces for wheelchair users can be found at pitchside in the away section for away supporters. Supporters with ambulant disabilities can request ambulant seating. There are 1000 easy access and amenity seats in the stadium.

 

NB: Under existing minimum standards for accessible stadia, the club should have 105 wheelchair spaces (89 home and up to 16 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 50% of the guidance and has a shortfall of 52 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium in every area. There are 3 accessible toilets in the stadium. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The ticket office does not have a hearing loop installed. Match commentaries are available via 12 headsets available from the ticket office for use in the press box to listen to radio matchday commentary. Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

Partially updated November 2017.

Comments about Bury:

 

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Comments

J&J

Match: 30/09/2017

Published: 1/10/2017

 

Update to our last review of 14/02/17.   

 

Viewing Areas 

Again as away wheelchair fans found ourselves in a separate stand to the rest of the away fans (in the East Stand (it was the same stand as 7 months ago but I think in my last review I incorrectly referred to it as the South stand) behind the goal adjacent to the able-bodied fans upstairs in the Neville Stand).   I am told this is now the arrangement at Bury when it is a small away crowd.   The Ball Boy for each of the halves chose to sit in our line of vision but did move willinglly when asked to do so (they had pleanty of space to move to).   It was very wet so we were very grateful for the generous overhang on the roof of the East Stand which kept us dry.    

 

Toilets  

I did not use the accessible toilet at the furthest end of the East Stand after hearing reports that it was very dirty and smelling.  We asked for it to be cleaned and observed the maintaince man going and returning with mop, only to be subsequently informed that he had decided against cleaning it as he would have needed to use bleach which would have prevented us from using it!   Bury sort please!    After hearing there was an accessible cubicle in the ladies toilet in the East Stand, I decided to try that instead.    I found a wide cubicle but not wide enough to enter and close the door in a wheelchair.    It has a drop down rail which neither I nor by husband could get to drop down and no toilet roll (some found in other cubicles).   Cold running water (no hot), hand towels and liquid soap at a sink in the cubicle.    Clean but not without an unpleasant odour.

 

Refreshemts 

As the East Stand was essentially closed their was no access to any tea bar but the Bury steward who came to us did offer to go and get anything that we would like.    It is due to such difficulties that we always travel with our own food and hot drinks.   

 

 

 

 

 

    

 

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mick jenkins

Match: bury v walsall sat 5th aug 2017

Published: 7/8/2017

 

arrived approx 1-50pm at main entrance requested a disabled space but was told none available which was surprising as 3 previous visits a space was given had to find streetparking

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J&J

Match: 14/02/17

Published: 3/3/2017

 

At least our third visit as away wheelchair fans (see our earlier review of 22/09/12).   Disappointed therefore that on this occasion, unlike on our previous visits, we were unable to sit in the same stand as the rest of the away fans as they were upstairs in a stand with no lift.   We were offered instead to sit with the home fans or in the South Stand on our own.    Whilst we have no doubt that Bury fans are lovely people, the principle for us remains that this should not be expected of wheelchair fans unless a Club is equally going to sit able bodied home and away fans together.    We therefore watched the match as the only 2 fans in the South Stand with a steward to ourselves.    Hence a bit lacking in atmosphere for us.   Not sure if this is a permanent change or just something done on a Tuesday night in February when you have had 4 and half  hour journey to get there.   Either way disaappointed at what seemed to us to be a backward step by Bury.   

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Sheila Quinn

Match: Bury v York City 29/12/13

Published: 2/1/2014

 

We were unable to book a parking space but were advised to arrive early. We arrived around 11.30 and were shown where to park by a very friendly steward. We parked and then went to the pub, "the Swan & Cemetery" 10 minutes down the road and had a meal. (no alcohol for the driver) Arriving back at the club we went into the social club £1 each charge to get in.

 

Entering the ground no one told us where to go or where the toilets were or anything.  But we saw another York fan in a wheelchair & followed him. We were situated infront of our own fans and there were four wheelchairs in there and it was full.

 

One man had gone to the teabar but he hadnt got served as there was a step up to the counter,  we never bothered going. The accessible toilet was in the home end and their supporters were rather aggressive so we never went.

 

We had a good view but the man next to me couldn't see very well because the side barrier rail was right across his line of vision. Jackie, their disabled officer came across and talked to us all individually and told us to email her if we had problems.

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Sheila

Match: York city

Published: 10/12/2013

 

Bury were not at all helpful on phone. I needed to reserve a car parking space for the fixture on the 29th December, but as we were away supporters this was refused. I explained street parking wasnt an option due to an electric wheelchair & hoist in back of car.  Bury said it was first come first served for away supporters.

 

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J and J

Match: V's MK Dons 22/09/12

Published: 18/10/2012

 

Our 2nd trip to Bury FC in the past year as away fans.  Travelled on both occasions in a wheelchair accessible mini bus that is part our Club’s official away travel and have parked at the ground without any problems.   Ground in a residential area with limited parking and no obvious facilities close-by and but I am told that Bury market is massive and worth a visit!    A raised platform is provided for away wheelchair fans at the far end of the away stand.  Flat access is at the opposite end to this platform and involves a short but fairly steep slope down.   Tea bar is on the left at this entrance with a step into it.    The away wheelchair users  area is accessed by a wide gently sloping ramp and is set back from the pitch but with a good view.   Although this space is deep back to front it only has about 4 wheelchair spaces.   This has not been a problem on the occasions we have visited but not sure what would happen if more spaces were required.   On our visit in 2011 we had an issue when a steward was observed behaving inappropriately towards a disabled supporter and we were left feeling this was never satisfactorily dealt with.   On our second visit no such problems, indeed stewards seemed unobtrusive.   On both occasions Jackie Melia, the Disabled Liaison Officer has paid us a personal visit prior to the match to welcome us and check that we were ok.   The accessible toilet for away wheelchair users is through the gate to the right of the raised platform, up a comparably steep incline and in the side of the building.   Large ante-area prior to the actual toilet, nothing fancy but adequate.   Beware I couldn’t lock the toilet door.   The toilet is in the home supporters’ area and as there was some verbal banter between home and away fans I was glad that I was did not need to use the toilet after this started.   Headset commentary for visually impaired fans is available only at designated seats in the home stand that are not wheelchair accessible.  

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