The information provided on this page is generated by information supplied by the clubs. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated on our website. If you have any queries or wish to raise a point please get in touch directly with LPF – info@levelplayingfield.org.uk

Stadium Information


Fratton Park


Fratton Park
Frogmore Road

Club / stadium contact for disabled supporters


Allison McNeil

Telephone no.

02393 873 132

Website address

Disabled Supporters Association


Howard 'Basher' Benfield - Chairperson


02393 789122 or 07940080932



Website address



Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.


Getting There & Parking


There are 26 accessible parking spaces for home and away supporters available on a first come, first served basis and there is a parking charge. Drop off spaces are available.


National Rail have published links to the nearest stations to sporting venues including Portsmouth see here for more information.


Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket


For information on purchasing a ticket please visit the Portsmouth Website


Ticket office telephone: 02392 778559

Ticket office email address: tickets@pompeyfc.co.uk

Spectator Viewing areas


Home supporters have 53 spaces for wheelchair users available to them, and these can be found at pitch side in the Fratton End. (4 in the Family section*)* On going improvements in this area*. 5 spaces for wheelchair users can be found at pitch side in the home section (Fratton End) for away supporters. Non-disabled away supporters sit opposite in the Milton End. If the visiting club do not sell their 5 allocated tickets, they are allocated to home supporters. 


NB: Under existing minimum standards for accessible stadia, the club should have 140 wheelchair spaces (119 home and up to 21 away). 75% of these should be elevated positions and the remaining 25% pitchside.


LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.


Based on the above, the club therefore only meets 41% of the guidance and has a shortfall of 82 wheelchair spaces. 

Accessible amenities


Both home and away fans can use the 5 accessible toilets inside the stadium located at either end and in the centre of the stand. 1 accessible toilet in the Family Section (south west corner).


There is no club shop at present. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information


The club have a hearing loop at the ticket office and portable loops for functions and meetings are available. Match commentaries are now available for the 2015/16 season and is provided by Alan March Sport.

Audio described match commentary is available and it is advised that this is booked in advance. A form can be downloaded here. This service is free, but there is a charge if the headsets are not returned. There are 10 headsets available. They can be collected from main reception before the game and returned via the Chimes Lounge entrance in Frogmore Road. The commentary starts approximately 10 minutes before kick-off and the service is available to home and away fans. 


Facilities for assistance dogs are not available. The concourses do not have rest areas included. The club has 4 wheelchairs available on match days, subject to availability.
There are five sets of ear defenders available for match day use. To reserve a pair, contact Pompey Disabled Supporters’ Association (DSA) by emailing enquiries@pompey-dsa.co.uk or allisonmcneil@pompeyfc.co.uk


Updated December 2017.

Club Additional Information


Portsmouth FC have provided the control room reporting text line to visiting supporters so that they can alert the control room direct if they find themselves in a vulnerable situation. This will enable staff on the ground to be alerted to the situation without the complainant drawing attention to themselves by going to a steward.  The control room number is 07500 778 844. 

DSA Additional Information


Updated 24th May 2018


Comments about Portsmouth :


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Fans comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.



S Clark

Match: Portsmouth / Plymouth Argyle (playoff leg)

Published: 2/6/2016


I am the secretary of PADSA and we had reports of our members who were in the wheelchair section facing abuse from supporters who were using vile language and an elderly fan who stank of boose being right up into the face of our fan.The steward did nothing. This is more than football banter and should not be allowed.Stewards are there to protect fans and should be in control of the situation.

I have noted you are trying to sort out this situation for next season which is a start.

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Sheila Quinn

Match: Portsmouth v York City

Published: 27/11/2015


A long way to go for an evening match, but we booked to stay overnight at travelodge.


I ordered our tickets over the phone direct from Portsmouth and I asked for a wheelchair parking space, but it was all on a first come first served basis and cost £5


Arriving at the ground we were shown where to park, and we went round to the far side of the ground to collect our ticket.  Wasn’t sure where to go but a helpful steward came over to see if we were ok and he took us to the ticket office, where if you didn’t know where it was you wouldn’t find it.


We entered the ground at the home end & was shown where the disabled toilets were & the teabar, and program sellers were both inside & outside the ground.

A steward gave us a free teamsheet and another man came to see if we would like to borrow a radio & headphones to listen to the match.

As we were sitting in the corner of the home end pitchside, the view wasn’t very good. We couldn’t see the goal area or the far corner. 

The carers have to sit behind the wheelchairs. So small people like me 5ft nothing struggle to see anyway even standing up with the size of some of the scooters.


The stewards were all very friendly & helpful.

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Derry Felton

Match: Portsmouth vs Northampton

Published: 11/6/2015


Fratton Park has got to be worst stadium for a wheelchair user in the country. You are completely opposite to the away fans in the loudest part of the stadium. It's not difficult to add somewhere in the away end.

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Sheila Quinn

Match: Portsmouth v York City

Published: 7/5/2015


We previously bought our tickets from York  and phoned Portsmouth for a parking space. Unfortunately it was on a first come first served basis, so we arrived early and was allocated a disabled parking space at £5 charge,  The car was parked on tarmac but the rest of the carpark was gravel and we got the electric wheelchair stuck in the gravel at the back of the car but 2 Portsmouth fans did stop & offer to help.


We bought our program from one of the many venders outside the ground.


We were directed down a narrow alley to the home end where all the wheelchair places were.


Entering the ground we were shown where the disabled toilets & teabar were, although the toilets were used by anyone including the stewards.


We were shown to our seat No5 .   the carers sat behind the wheelchairs.


A short while later someone else came in with a seat 5 also.  and we were moved, then we were moved a second time to the very end seat.  This was awful,  I couldn’t see because of the enormous chairs & scooters in front and my son in the wheelchair couldn't see either so he moved to the corner & when play was at our end I had to stand up to see.


How on earth did a club with this sort of attendance manage to duplicate tickets, and why was it us that had to move. We were there first.


After the game we again got the wheelchair stuck in the gravel.

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Sheila Quinn

Match: Portsmouth v York City 22/03/2014

Published: 25/3/2014


We bought our tickets from York in advance,


We parked in the car park, no charge as we had an adapted car with a wheelchair, and the car park steward found us a suitable place with crossed yellow lines behind us.


As this match was a long way to travel we stayed at a premier Inn.


Arriving at the ground we had a cup of tea & a burger & bacon butty at a van outside the ground.


Stewards werent sure where we had to go,  after speaking to 4 of them we finally found out that we had to go down a very narrow alleyway to the disabled section.


We never found the club shop but there were plenty of programme sellers.


Entering the ground, the stewards were very helpful & told us where the teabar & accessible toilets were, although the toilets were mainly used by the stewards.


The teabar sold prepacked hot drinks so we didnt bother & they had sold out of pies & sausage rolls by 2.45. But it was accessible with friendly staff.


Although we were infront of the home fans,in the right hand corner, we found them friendly and many talked to us or shook our hands.


There wasn't enough space between the seats for wheelchairs to fit, but as there were only three wheelchairs from York, it didnt matter.


The crowd did get rather nasty and shout abuse at a couple of our players who were badly injured with crutiate ligament damage, but  at no time we had abuse shouted at us either before , during & after the game, even though we won.

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Portsmouth Response

Match: Portsmouth v Mansfield

Published: 6/2/2014


It is so frustrating to hear that some of our supporters behave in this way. I have gone over the match log and there is nothing reported into the club or in the debrief. However, I can assure you that during the game there are stewards, a team of five response and St John staff in this particular area. I will reinforce in the next briefing that vigilance is essential especially around this area.


Perhaps if we provide the control room reporting text line to visiting supporters they can alert control direct if they find themselves in a vulnerable situation. This will allow us to alert the staff on the ground without the complainant drawing attention to themselves  by going to a steward.  The control number is 07500 778844.

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joe bennett

Match: Mansfield

Published: 29/1/2014


I did not enjoy my experience.


I found the Pompey fans behind me were verbally abusive towards the disabled supporters.


A couple of teenagers seemed very brave knowing  I could not stand up and let me understand what they would do to me given a chance. I yawned which really incited there passion.


There were also a couple of ladies who seemed to want a contest on who could appear the more legless. Despite my advantage, they won.


The stewards were ok.

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Janet Ireland

Match: Portsmouth v Sheffield United

Published: 25/4/2013


By far the worst ground for wheelchair users I have ever been to.  Sat in front of Portsmouth fans who shouted abuse. Told not to go for our own refreshments, and not to jump up or shout if we scored as this would intimidate them. Only one disabled toilet between 50 supporters so some missed the start of the second half. It needs more than one steward to look after visiting disabled as they do not feel safe. It is time Portsmouth put disabled first and put a disabled toilet at the away end along with a wheelchair platform.  On a plus side we were allowed to park our wheelchair accessible coach in the car park near to the disabled entrance.  We shall not be going again. !!!!

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Keith Hall

Match: Portsmouth v Sheffield United 20/04/13

Published: 24/4/2013


What a awful ground to visit for away disabled supporters? Limited number of wheelchair spaces so some of our supporters had to transfer to "normal" seats. We were sat in front of a very hostile crowd and were subject to quite a lot of verbal abuse. At least 3 of our group left the ground at half time and sat on our coach. We were advised by the stewards not to turn round as things could get quite nasty, also not to go to the concession stands as this was not safe.  I have been to 80+ ground as a disabled supporter and this was the most intimidating one yet. It will be a long time before we will be visiting Fratton Park again. 

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Match: 26/02/13

Published: 3/3/2013


This was our first visit as away wheelchair fans to Fratton Park.  We were pleased to be going to such an historically significant ground but we made the trip with some trepidation having read the earlier reviews on LPF.   The fact that unlike the many other football clubs' web sites that I visit before matches, I could find nothing on the Portsmouth FC web site about the Club’s provisions for disabled fans seemed to reinforce the impression we had that Fratton Park was not a good place for away wheelchair fans to visit.   Thankfully our experiences weren’t as bad as other reviewers have reported.


We attended a night match and were glad I wasn’t driving as the roads from the motorway to the ground were very congested with it seemed lots of turnings.  Our club’s official travel wheelchair accessible mini-bus was allowed onto the small car park at Fratton Park to drop us off and collect us at the end.   We were also allowed to stay in the bus until the ground opened, which on a cold night we were grateful for.   There was a snack van on the car park (with tables and chairs!) & other fast food outlets nearby.   As soon as the stewards saw us coming across the car park, trying to find our way, they waved us towards them and gave us a very friendly welcome.   They immediately told us they were there to ensure we had no problems in the home stand (which did add further to our sense of trepidation).


Our places (Seat 49) were at pitch level behind the goal in the main home stand at the opposite end to where we entered the stand.   It wasn’t raining whilst we were there but if it does rain, we would imagine you would need good waterproofs.   As we were amongst the first in the stand there were no difficulties getting across the front of the stand.  We were just sorting ourselves out and commenting to the steward that it was nice to see high nets in front of us to protect us during the warm up when, without us seeing it, a ball came over the top of the nets, hit my husband in the chest with force and winded him, bringing on his epilepsy.    Whilst we would hope you don’t have a need for the medical staff, we have nothing but praise for them, they were excellent and being at that corner of the ground you are nearest to the medical room!   The goalkeeping staff from Portsmouth were all very concerned for my husband’s welfare and apologetic.   The lesson from this is don’t rely on the nets and don’t take up your places until after the players have finished their warm up.


The steward that was closest to us advised that he was happy to go for drinks and food for us if we wished him to and that there was no problem in us celebrating when our team scored but we should avoid turning round and winding up the home fans as this had caused problems when it had occurred on some occasions recently.   We never had no intentions of doing this.  We experienced no personal abuse from the home fans, in fact quite the reverse, numerous of them came talking to us before and after the game and were all friendly.   During the game there were passionate exchanges between the home and away fans which we enjoyed listening to, the loyalty of the Pompey fans at a difficult time for their Club was something we very much admired.   We would have enjoyed our visit more had we been with our own club’s fans, who we could barely see at the other end of the pitch.  We were therefore very grateful that we were with another two of our club’s fans as just the two of us with thousands of home fans would have felt very lonely. 


We had a good view of the pitch and during the game we had no problem with Club officials walking in front of us.   My husband (having recovered) was allowed to stand through the game at the side of my chair (something he welcomed).    At half time I went in search of an accessible loo, which ironically was located in the nearby medical centre that we had already found.   There is only one accessible loo, so there was a queue at half time but not an unreasonable one.   The fact it is in the medical centre means that it is heated.   It was clean with hot water, hand soap etc and had a good space for turning.   The congestion was actually the limited space in the medical centre, to open the toilet door whilst others were queuing to get in.  


Our friendly steward, without obscuring our view, just prior to the end of the game, told us that exit gates would be open at our end so we would not need to go back across the stand.   Whilst this was really helpful, leaving by a different gate, in the dark, in a large crowd, meant we could not find our way back to the car park and ended up walking off in the wrong direction.   Thankfully, when we realised and asked for help we were sent in the right direction.   We should have gone to the left not straight-on as we came out of the ground.


The failure to accommodate visiting away fans at the away end, together with the failure to provide headset commentaries for visually impaired fans are huge shortcomings which we would not expect to see at a club which has recently been in the Premiership.   Were it not for thinking that Portsmouth FC had bigger problems to contend with at this time, I would be writing direct to them to complain.   Having visited Fratton Park, these limitations aside, I would be keen that other away wheelchair fans should not be put off visiting as we nearly were by the content of some of the earlier reviews.    We enjoyed our evening (apart from his ball encounter!) and would happily visit again.  

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Audrey Wyatt

Match: QPR Match 04/03/2011

Published: 26/10/2012


I am an ambulant supporter. There are too many steps for persons with walking disabilities. I asked the box office for a seat with few steps to walk, I was given x row away end and I still had loads to walk up to.

I also could not see, the supporters were standing up the full 90 mins. I cannot stand up, security saw this and moved me to the front row, but it was loads more steps to walk down to, but I saw the game.

I think portsmouth can do better for the ambulant person there must be seats in the ground with no steps to climb.

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Gary Deards

Match: Portsmouth v Reading 16/08/2011

Published: 26/10/2012


Absolutely awful ground to visit as a disabled away fan. Wheelchair users sit in front of main home areas with home disabled fans too. Not enough room for PA to sit on their allocated seat behind you. Stewards/Press in sightline. Cannot see far touchline/goals as sitting below pitch level. Very few tickets available for away disabled supporters. Car parking was limited. No indepndent access to refreshment areas. As bad as QPR for numbers and associated facilities. 1 out of 10 (only gave it 1 because of a beautiful sunset!).

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Andrew Hamshare

Match: Visiting Wheelchair position not good... 27/09/12

Published: 26/10/2012


I feel that Portsmouth FC need to revise their seating arrangements for visiting wheelchair users; Directly in front of the main home supporters stand could make for quite an uncomfortable, intimidating experience. Hoping to attend the Saints v Pompey game in December should be quite an experience.

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Barbara Merrell

Match: Vice chairperson LCFC DSA 07/12/2011

Published: 26/10/2012


Attending the ground, as an away fan from Leicester City FC continues to be the most dreadful experience. The stewards feel it is not offensive to have F... Off Leicester shouted at you for most of the game, the sight lines for whelchair users is so restricted, tickets ought to be given to the away wheelchair users. 3 women, Pompey supporters apparently, sit directly behind the wheelchair users and they are adament they will not move, even though their was plenty of seating for them to go into. One did, shortly after the game started, but only to suit herself, not the disabled supporters. It was a Pompey fan who required a better view of the pitch not a LCFC supporter. On discussing the issues with steward number 120 he agreed access could be provided at the away end, via a piece of metal fencing being removed. Unfortunately, this would then mean a walk round to toilet facilities. They have obviously not been to LEEDS in recent times. You can only access their toilets at half time, and have to be escorted around the length and breadth of the pitch. Come on, Portsmouth, do the right thing and make way for the disabled supporter with their fans. Sitting with your Pompey supporters was vile, you are right in the middle of it and there is no let up of foul abuse. I think it is time all other clubs joined together to complain about this dreadful situation, how about it?

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