Southend United

Southend United

The information provided on this page is generated by information supplied by the clubs. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated on our website. If you have any queries or wish to raise a point please get in touch directly with LPF –

Stadium Information


Roots Hall


Victoria Avenue

Club / stadium contact for disabled supporters


Candice Lovell

Telephone no.

01702 30 40 50

Website address

Disabled Supporters Association


There is no DSA at present.



Website address



Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.


Getting There & Parking


6 accessible parking spaces are available to home and away supporters by pre booking with the club. They are located 20 metres away from the home end and 50 metres from the away end. Drop of facilities are available.


National Rail have published links to the nearest stations to sporting venues including Southend United see here for more information.


Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket


For information on purchasing a ticket please visit the Southend United website.


The new Ticket Office at the entrance to the main Roots Hall car park has a designated selling point for wheelchair users.

The Ticket Office can be contacted for full details of the disabled facilities and ticket allocation and disabled supporters are encouraged to contact them to discuss their ticket requirements.

Spectator Viewing areas


Home supporters have 20 spaces for wheelchair users available to them, and these can be found on a raised platform. 6 Spaces for wheelchair users can be found at pitchside in the away section for away supporters.


NB: Under existing minimum standards for accessible stadia, the club should have 110 wheelchair spaces (94 home and up to 16 away). 75% of these should be elevated positions and the remaining 25% pitchside.


LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.


Based on the above, the club therefore only meets 24% of the guidance and has a shortfall of 84 wheelchair spaces. 

Accessible amenities


Both home and away fans can use accessible toilets inside the stadium. There are 4 accessible toilets at the stadium. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home section and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information


The ticket office does not have a hearing loop installed. The textphone number is 01702 304117 and fax number is 01702 304124. Match commentaries are available via headsets available from Stewards in East block A. There are 5 headsets available. Facilities for assistance dogs are available. The concourses do have rest areas included.


Updated December 2017.

Comments about Southend United:


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Match: Southend v York

Published: 27/11/2013


I attended this match with my disabled son as his carer.  When I collected the tickets, I asked which way to the away turnstiles, the steward said, "down those steps & round the corner" and yet he could see my son was in a wheelchair.


On entry into the ground, a supervisor moved a wheelie bin and said the wheelchair had to go there. (among all the groundsmans sand, brushes, forks shovels etc,  He said to me "I'll find you a seat"  he did under a pile of rubbish & then he said I would have to clean it, wonder what he expected me to use.


All the first aiders, stewards. fire officer & police repeatedly stood in front of us, the steward ignored my request to asked them to move, so I asked them myself, but they repeatedly moved back


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Rob Lewarne

Match: vs Colchester United 05/11/2008

Published: 26/10/2012


Having been told about a month previously that wheelchair spaces were in the Main Stand with the home supporters, I tried the club again a few days before the game to be told that it was now possible to sit in the away stand as a few seats had been removed, so bought tickets for that stand.

Upon entering the ground (through the home stand) I was directed towards what resembled a bin store (well there was a big wheely bin in there anyway!) between the Main Stand & away stand and told that was where i was supposed to sit. I explained (quite politely) that I had a ticket for the away stand and not a "bin store" and was let through a gate into the stand. As for there being some seats removed to allow wheelchairs to sit in the front row ................... no chance - in front of the front row are about another 3-4 steps down to the wall around the pitch - difficult enough to negotiate on foot, let alone on wheels!!

I ended up sitting in the corner to one side of the stand on the steps up to the refreshment area, but once the game had kicked off was told by a steward that I had to move to where the bin was. At this point I refused so the head steward was called and he again tried to make me move. In the end, after missing about 5 minutes of the game, I was wheeled around next to the pitch to sit on one of the flat areas at the bottom of the steps behind the goal.

I only wrote the above to point out that I had been promised space in the away stand (who wants to sit with home fans at a derby game ??!!) and purchased a ticket on that basis. If I had known a) that the "bin store" was what was on offer or that b) you can't actually get a wheelchair into the away stand, then I possibly (probably) wouldn't have bought the ticket in the first place !!

Very poor service, awful facilities and it would seem that they will tell you anything to get you to buy a ticket !! (Not just sour grapes from a Colchester fan either !)

I will be writing a letter !

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Jackie Melia

Match: Southend v Bury FC 11/02/2011

Published: 26/10/2012


On entry to the ground one of our disabled supporters nearly fell out of his wheelchair, the concrete was uneven and he had probems manovering his electric wheelchair. They put us near our own supporters but pitch side, right near the corner flag, I don't think they realise how frightening it can be when you've got the ball heading towards you, and your unable to try and stop it yourself.


None of the stewards that was near us knew where the disabled toilet was and had to go and see if they could find it. We ended up being taken to the directors area to use the toilet there.


There is parking available even though it is limited. We had to park round the back of the club near the ticket office, as we was told we couldn't park on the carpark, it was for season ticket holders only.

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