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League 1
Energy Check Stadium
Capacity: 11,376
Energy Check Stadium
Gigg Lane

Disabled supporters contact

Club or stadium contact
 for disabled fans

Jill Neville
Disability Liaison Officer

01283 565 938

General ticket office contact

Lynne Kent
Ticket Office Enquiries

0161 764 4881 (option 1)

Accessible ticket contact

Ben Miles (Jackie Melia is DLO)
Supporter Liaison Officer

01617644881, 07825875441

Disabled supporters association

Jackie Melia

Disability Liaison Officer

01617971482 / 07702474137

Accessibility information

Number of wheelchair user spaces

Can be increased depending on stands being used.

Audio commentary

Commentary is available via iFollow.

Sensory room

There is not currently a Sensory room available at the stadium.

Accessible services + information

Assistance dogs

Bury welcome assistance dogs, however there is no reliving area on site.

Hearing loops

The ticket office does not have a hearing loop.

Club shop

There is a ramp into the club shop.

Club hospitality

No wheelchair access.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Accessible lounge

There is not currently a specific Accessible lounge on site.

Food concession stands

There are not currently accessible catering facilities i.e. low level serving counters at kiosks, available.

Total number of parking spaces

Parking should be pre-booked. There are 20 spaces available for home supporters and 5 available for away supporters.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at Bury to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Bury. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J&J, who attended 30/09/2017
    2 years ago

    Update to our last review of 14/02/17.

    Viewing Areas

    Again as away wheelchair fans found ourselves in a separate stand to the rest of the away fans (in the East Stand (it was the same stand as 7 months ago but I think in my last review I incorrectly referred to it as the South stand) behind the goal adjacent to the able-bodied fans upstairs in the Neville Stand). I am told this is now the arrangement at Bury when it is a small away crowd. The Ball Boy for each of the halves chose to sit in our line of vision but did move willinglly when asked to do so (they had pleanty of space to move to). It was very wet so we were very grateful for the generous overhang on the roof of the East Stand which kept us dry.


    I did not use the accessible toilet at the furthest end of the East Stand after hearing reports that it was very dirty and smelling. We asked for it to be cleaned and observed the maintaince man going and returning with mop, only to be subsequently informed that he had decided against cleaning it as he would have needed to use bleach which would have prevented us from using it! Bury sort please! After hearing there was an accessible cubicle in the ladies toilet in the East Stand, I decided to try that instead. I found a wide cubicle but not wide enough to enter and close the door in a wheelchair. It has a drop down rail which neither I nor by husband could get to drop down and no toilet roll (some found in other cubicles). Cold running water (no hot), hand towels and liquid soap at a sink in the cubicle. Clean but not without an unpleasant odour.


    As the East Stand was essentially closed their was no access to any tea bar but the Bury steward who came to us did offer to go and get anything that we would like. It is due to such difficulties that we always travel with our own food and hot drinks.

  • mick jenkins, who attended bury v walsall sat 5th aug 2017
    2 years ago

    arrived approx 1-50pm at main entrance requested a disabled space but was told none available which was surprising as 3 previous visits a space was given had to find streetparking

  • J&J, who attended 14/02/17
    3 years ago

    At least our third visit as away wheelchair fans (see our earlier review of 22/09/12). Disappointed therefore that on this occasion, unlike on our previous visits, we were unable to sit in the same stand as the rest of the away fans as they were upstairs in a stand with no lift. We were offered instead to sit with the home fans or in the South Stand on our own. Whilst we have no doubt that Bury fans are lovely people, the principle for us remains that this should not be expected of wheelchair fans unless a Club is equally going to sit able bodied home and away fans together. We therefore watched the match as the only 2 fans in the South Stand with a steward to ourselves. Hence a bit lacking in atmosphere for us. Not sure if this is a permanent change or just something done on a Tuesday night in February when you have had 4 and half hour journey to get there. Either way disaappointed at what seemed to us to be a backward step by Bury.

  • Sheila Quinn, who attended Bury v York City 29/12/13
    6 years ago

    We were unable to book a parking space but were advised to arrive early. We arrived around 11.30 and were shown where to park by a very friendly steward. We parked and then went to the pub, “the Swan & Cemetery” 10 minutes down the road and had a meal. (no alcohol for the driver) Arriving back at the club we went into the social club £1 each charge to get in.

    Entering the ground no one told us where to go or where the toilets were or anything. But we saw another York fan in a wheelchair & followed him. We were situated infront of our own fans and there were four wheelchairs in there and it was full.

    One man had gone to the teabar but he hadnt got served as there was a step up to the counter, we never bothered going. The accessible toilet was in the home end and their supporters were rather aggressive so we never went.

    We had a good view but the man next to me couldn’t see very well because the side barrier rail was right across his line of vision. Jackie, their disabled officer came across and talked to us all individually and told us to email her if we had problems.

  • Sheila, who attended York city
    6 years ago

    Bury were not at all helpful on phone. I needed to reserve a car parking space for the fixture on the 29th December, but as we were away supporters this was refused. I explained street parking wasnt an option due to an electric wheelchair & hoist in back of car. Bury said it was first come first served for away supporters.

  • J and J , who attended V's MK Dons 22/09/12
    7 years ago

    Our 2nd trip to Bury FC in the past year as away fans. Travelled on both occasions in a wheelchair accessible mini bus that is part our Club’s official away travel and have parked at the ground without any problems. Ground in a residential area with limited parking and no obvious facilities close-by and but I am told that Bury market is massive and worth a visit! A raised platform is provided for away wheelchair fans at the far end of the away stand. Flat access is at the opposite end to this platform and involves a short but fairly steep slope down. Tea bar is on the left at this entrance with a step into it. The away wheelchair users area is accessed by a wide gently sloping ramp and is set back from the pitch but with a good view. Although this space is deep back to front it only has about 4 wheelchair spaces. This has not been a problem on the occasions we have visited but not sure what would happen if more spaces were required. On our visit in 2011 we had an issue when a steward was observed behaving inappropriately towards a disabled supporter and we were left feeling this was never satisfactorily dealt with. On our second visit no such problems, indeed stewards seemed unobtrusive. On both occasions Jackie Melia, the Disabled Liaison Officer has paid us a personal visit prior to the match to welcome us and check that we were ok. The accessible toilet for away wheelchair users is through the gate to the right of the raised platform, up a comparably steep incline and in the side of the building. Large ante-area prior to the actual toilet, nothing fancy but adequate. Beware I couldn’t lock the toilet door. The toilet is in the home supporters’ area and as there was some verbal banter between home and away fans I was glad that I was did not need to use the toilet after this started. Headset commentary for visually impaired fans is available only at designated seats in the home stand that are not wheelchair accessible.