Brighton and Hove Albion

Brighton and Hove Albion

Assessment of Accessible Facilities

Stadium

Amercian Express Community Stadium

Address

American Express Community Stadium
Village Way
Brighton
BN1 9BL

Club / stadium contact for disabled supporters

Name

James Twiddy

Telephone no.

0844 327 1901

Website address

Disabled Supporters Association

Contact Name

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 151 accessible parking spaces for home and away supporter’s available 700 metres away. Accessible parking is available at 50% discount, but this must be pre-booked via the club’s supporter services team on 0844 3271901. Accessible parking can be booked up until 72 hours prior to the match. Drop off facilities are available, but early arrival is neccessary. For further information on the travel guide please see http://www.seagulls.co.uk/documents/travel-guide-april14229-1169722.pdf

 

National Rail have published links to the nearest stations to sporting venues including Brighton and Hove Albion see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the www.seagulls.co.uk website

 

Ambulant disabled and wheelchair user tickets cannot be booked online. Please contact the Ticket Office on 0844 327 1901.

If you have a specific query regarding access at the Amex please contact their disability liaison officer James Twiddy: supporter.services@bhafc.co.uk

Spectator Viewing areas

 

Home supporters have 135 spaces for wheelchair users available to them, and these can be found at pitchside and on raised areas. 31 spaces for wheelchair users can be found on raised areas in the away section for away supporters. There are 50 easy access seats for home supporters and 20 for away supporters in the away end.

 

NB: Under existing minimum standards for accessible stadia, the club should have 180 wheelchair spaces (153 home and up to 27 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 92% of the guidance and has a shortfall of 14 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

 

 

 

 

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does have a hearing loop. Match audio described commentaries are available via headsets from the ticket office, you will be required to leave a deposit. Facilities for assistance dogs are available. The concourses do have rest areas included.

 

Updated May 2014.

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Comments

Stephen Kelly

Match: Brighton v Charlton (Tuesday, 2nd April 2013)

Published: 5/4/2013

 

I found the American Express Community stadium very welcoming, the staff very helpful; not just decent home fans,  but very, very nice home fans who would do anything to help visitors in a wheelchair.   A stadium I wouldn't hesitate going back to, and the stewarding was first class.   I didn't have to go to the food kiosk as I was shown to the bar/restaurant they have there by one of  the home supporters. I wasn't the only Charlton supporter in a wheelchair, and I think I speak on behalf of all the wheelchair supporters who were there when I say they couldn't do enough for us and they were absolutely brilliant,  and I have already asked Charlton for a ticket for next season. And they have said yes!

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Cath Dyer

Match: Brighton FC - Andrea Orlandi deserves some credit.

Published: 11/3/2013

 

Our deaf daughter met him loads during his time in Swansea, and he would always stop and "chat" with her, even reversing his car back once to see her. When he moved to Brighton, she sent him a good luck card, and he in return sent her a Brighton shirt.

 

Recently, we travelled to Cardiff to see Brighton playing, and Orlandi had kindly organised complimentary tickets for us. He met us after the match, and we had photos with him.

 

I contacted their programme editor, and had a short piece put in the programme, but just feel that he deserves to be recognised for this.

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Davey Drape

Match: v Newcastle in FA cup

Published: 15/1/2013

 

Great friendly stewards, police and staff inside and outside the stadium. I was generally impressed with the stadium but noticed (like the new wembley) the steps sloped down gradually, so well thought out. I certainly noticed the difference. I had ambulant and PA ticket.

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Gary Deards

Match: Brighton v Reading 10/04/2012

Published: 10/4/2012

 

I was looking forward to my visit to the new Amex stadium but unfortuna0tely my view of the game was restricted by the only 6ft 6in chap in Reading who decided to stand in front of my seat (he eventually swapped with his shorter girlfriend so i could see the goal area). I just wish architects would respect the views of Level Playing Field/NADS and listen to us when we say that using the 'C' vaues to determine sightlines isnt ideal as it is based on using averages of demographic data - anytime you get an above average individual wishing to stand, you get the same issue as shown in the photo (it appears I was the only one of our disabled fans affected so it's pot luck).

 

It's a shame really as the rest of the stadium is great with good access, refreshment areas and toilets. The only other downside is the lift needed to get back to the coach park - it's the slowest lift known to man and unfortunately it wasn't stewarded so that visiting supporters who needed to get back on board a coach weren't given priority. This meant that we missed the convoy out of the ground with the rest of our official travel as it took longer to load up our accessible coach.

 

If these 2 items can be rectified, i'd certainly recommend a visit as all things considered it's a great view/area for away fans.

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Rubbery

Match: Brighton v Liverpool 21/09/2011

Published: 21/9/2011

 

New stadium looked good and sounded good.

 

As a wheelchair supporter visiting the new Amex stadium, the infrastructure needs to be better. The only way to get to the stadium is Via A27 dual carriageway by car or bus. Eveyrone and his dog goes this way so you can imagine what it's like.

 

Did not use the local station so can't comment.

 

Car parking was free for visiting disabled 5 places, but due to sky taking disabled spaces these had gone but allowed to find another space.

 

Entrance to stadium was good and the viewing from away end was as good as wembley. When fans stand up in front still had view of pitch/game.

 

Toileting was a problem as non disabled used disabled toilets, but alternatives had been found, this is a problem at many stadiums.

 

After game exiting car park was mayhem to many cars for the size of exit into one small road leading back to dual carriageway game ended 9.45 got out of car park 11.15 be prepared to wait.

 

That said nice to have a good venue to watch a game.

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Rob Lewarne

Match: vs Colchester United

Published: 22/3/2011

 

** OLD GROUND **

 

Very helpful stewards gave directions to the car park and found me a space right next to the access with no problems.

 

The entrance is down a bit of a slope and then around the back of the stand to a raised viewing area in one corner.

 

Much the same as for anyone sitting at either end of the ground, the action is quite a long way away, dur to the running track between the stands and the pitch.

 

The toilets are up a short hill and are disabled freindly portakabins.

 

To get to the refreshments there is a very steep hill and one of the stewards very kindly went and got us a cup of tea at half time.

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