Southampton

Southampton

Assessment of Accessible Facilities

Stadium

St Mary's stadium

Address

St. Mary's Stadium
Britannia Road
Southampton
SO14 5FP

Club / stadium contact for disabled supporters

Name

Becky Goodyer

Telephone no.

023 8071 8601

E-mail address

Website address

Disabled Supporters Association

Contact Name

Paul Lucas-Secretary

Telephone no.

02380 861101

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Southampton Football Club includes provisions for 80 Accessible Car Parking Spaces on a seasonal basis. On a match day, 5 spaces are reserved for away supporters. Home supporters seasonal accessible parking has a waiting list currently in operation. The Stadium Car Parks will be open up to 40 minutes before kick off and re-open approximately 20 minutes after the final whistle.

 

Drop off facilities are also available outside the main entrance on Britania Road.

 

Disabled fans enjoy a comfortable, safe ride to St Mary’s Stadium, courtesy of Southampton Dial-a-Ride operated by SCA Support Services, which is funded by Southampton Football Club. The service is provided free of charge to disabled supporters registered with the scheme and proves to be very popular.

 

National Rail have published links to the nearest stations to sporting venues including Southampton see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the Southampton website.

 

Tickets for disabled supporters can be purchased by contacting the Ticket office : tel: 0845 688 9288 email: tickets@saintsfc.co.uk

Spectator Viewing areas

 

Home supporters have up to 168 spaces for wheelchair users available to them, this includes 51 in the raised disabled decks. 14 spaces for wheelchair users can be found pitch side in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 186 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and carry out regular reviews under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside and outside of the stadium. The club shop is accessible for all fans. The Ticket Office is accessible for all fans, and a lowered window has been fitted for wheelchair users. Catering kiosks in the home and away sections do have low level serving counters and also fully accessible.

Accessible services & information

 

The club does have a hearing loop. Match commentaries are available via the local hospital radio in lower block 4 (home area) in rows C to G, stewards hand headsets out. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated March 2014.

DSA Additional Information

 

Saints Disabled Supporters Association

 

Southampton FC is pleased to work with the SDSA to ensure an ongoing dialogue with there disabled fans. The association welcomes contact with disabled saints fans and for further information call 02380 861101 or click here to find out more.

 

Comments about Southampton:

 

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Comments

Amy Wilson

Match: Southampton v Everton 26/04/2014

Published: 6/5/2014

 

Disappointed not to be on the elevated platform like a previous visit to St Mary's. No idea why this option wasn't available to away supporters when home supporters appeared to be using the platforms in the home ends.

 

View from pitchside wasn't great, wheelchairs are slightly below pitch level which never helps. View was blocked by stewards sitting opposite us and head stewards/police officers and people from the TV company which televised the game walking up and down the apron for the majority of the game.

 

Couldn't see Southampton's first goal because of two stewards walking across my path. Added to this were the positioning of many photographers in front of us. At times the far end goal was totally blocked from my view because of the photographers.

 

Such a shame that the raised platform doesn't seem to be used for away fans now (wasn't last year either, view was blocked again then but not as bad this time). Was a clear and unobstructed view from up there.

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Rubbery

Match: Southampton v Liverpool 1.3.14

Published: 3/3/2014

 

Poor pitchside views with stewards standing up to 10 minutes into the game.

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Rubbery

Match: Southampton v Liverpool 1.3.14

Published: 3/3/2014

 

Second visit to St. Marys and again have to say it is one of the most pleasant grounds to visit. As I have said previously, ground easy to find, parking when booked adjacent to ground, stewards very good and pleasant and informative.

 

One point lets it all down is the poor view at the start and during the games when stewards and Police stand up! and they stand for some considerable time so wheelchair tickets should be sold as obstructed VIEWS. 

 

As previously stated LFC took up all 14 away wheelchair spaces, but please note there are 22 spaces marked out along the front row, and a further nine in the raised viewing area that is NOT used, Why NOT.  Why are Southampton not providing more wheelchair tickets? when clearly there are many more spaces than they want to issue tickets for, come on issue them.  See attached photographs about the poor views until they sit down after about ten minutes, (see above comment) also the raised area for wheelchair users.

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RUBBERY

Match: SOUTHAMPTON V LIVERPOOL 16/3/13

Published: 19/3/2013

 

Attended Southampton for the first time, had read the other comments about the stadium but looked forward to forming my own opinions.  Car parking was good bookable at £6, but road closures around the ground made it hard to find the exact way to the car park so be prepared to ask road closed stewards.  Car park adjacent to disabled access to stadium, flat and easy to get in.  Spoken to by very helpful steward who explained the evacuation process in an emergency, and showed were the disabled toilets were, these are good better than most.  The upper disabled seating area in the away end was not in use again, pitch side was as per other pitchside viewing areas with all ensundry passing by, but when not view was quiet good.  Please do take rain gear with you as it hailed,rained most of the game and you do get wet, nothing was offered in the way of wet gear for those that did not have any.  Other than the wet weather they have nearly got it all right, but please can we have the upper viewing gallery open why have it?  all in all not a bad visit other than the result.

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Saint Spud

Match: All Matches 22/11/2009

Published: 26/10/2012

 

I am a Enabler season ticket holder at St.Marys and have been for a few years now. I have visited many grounds througout league 1, Championship and Premiership and can quite honestly say that St.Mary's has some of the best disabled facilities in the country. There is seats all round the pitch but the raised bays are fantastic, giving plenty of space for wheelchair access. There are lifts for all bays so no need for any pushing up a ramp.

There is one raised bay in the away part of the Northam stand which can hold about 10 disabled and 10 enablers plus several at the front of the pitch which is covered, but the wind around St.Marys is often swirling and cold, which means if your at the front of the stand you could get cold or wet if it's raining. On a sunny day I would advise you to bring a cap as the sun will be directly on you.

The Stewards are very friendly and will help with refreshments, there are plenty of disabled toilets about. There are disabled parking spaces at the ground which are hard to get. I would suggest parking in the city centre, there are plenty of disabled spaces around and it's only a 10 minute walk to the ground. If your coming by train it's a good 20 minute walk from Southampton Central, and on the way there it's all up hill. The Stadium is well signposted, but there is plenty of taxi's about and i would suggets hopping straight in one, it will cost around £4-£5 to get dropped right off at the stadium.

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EastSaxColU

Match: versus Colchester United 19/09/2010

Published: 26/10/2012

 

We were at pitch side which had the weather been rainy would have meant getting soaked. Fortunately it was sunny September afternoon and I wore a hat and remembered to bring sun glasses as the sun was shinning straight at us for most of the match and often an official would walk past in front of us - and does't that always happen when there's some action in the box !

The steward was particularly helpful and he even took the trouble to introduce himself by name in case of need for any further help.

There was good access to the large disabled toilet and had not my friend fetched the plastic hamburger before the match I'm sure that a steward would have helped.

As mobility scooter user who is able to negotiate the steps on a coach I wish that I could give further advice on parking as the other review isn't particularly helpful for wheelchair users I thought. The apparent parking problem needs further comments by a disabled away supporter(s) who has experience of this matter.

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Gary Deards

Match: Southampton v Reading 13/04/2012

Published: 26/10/2012

 

Turned up at St Mary's expecting to be in the upper tier away wheelchair platform only to be told that we were pitchside. Apparently the lift has been out of action for over 3 months. I don't believe this is acceptable (I doubt it would have been allowed to go that long in a home area + the area is also used as Council offices so I wonder if they would allow this and the lift excuse was just a not have to escort fans to that area!). The pitchside seats are not under cover and suffer from the usual sightline issue and lack of control from fans pushing forward into aisles (in fact, i did not see our 3rd goal as stewards/fans were standing in front of us). PLEASE SORT IT OUT FOR NEXT SEASON/THE PLAY-OFF'S. Apart from the above, the steward on duty was very apologetic and helpful and fully explained the evacuation procedures. Toilets were good and catering accessible. Coach parking was just outside the entrances but stewards had barriered off the only accessible route back to the main road and so it was quite difficult to get back on the coach before everyone departed...

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Andrew Paterson

Match: Disabled Away Supporters View 15/06/2012

Published: 26/10/2012

 

I used the Park and Ride facility on edge of the city, there were no deductions for accessible parking. It was an excellent facility though. At the ground, most stewards were helpful and have never had any issue with people on crutches entering through the side gates. I have to use the side gates due to not having enough power in my knee to get through the turnstiles.

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