Another good news story from Exeter City about the ECFC Disability Steward following on from the one we featured in November.
In the aftermath of Exeter City’s impressive 3-0 victory on Saturday 2nd March, the club received communication from a Northampton Town wheelchair user in praise of the match day experience he and his PA had received.
Rowland Jordan of Leicester says “This was the first time I had ever had the pleasure of writing to a club with praise. We found the reception staff most helpful in picking up our reserved tickets, and many thanks to the lady involved in supplying replacement ones when the original tickets failed to arrive in time”
He goes on to praise the ECFC Disability Steward “Once in the ground, we were met by a designated steward who was very explanatory and made us feel at home. The viewing area in the main stand was well positioned; it just made us feel so good for the whole day. In fact the courtesy shown by all the stewards we encountered was brilliant”.
The role of disability steward was instigated by the clubs Disability Liaison Officer/ECDSA Chairman, Nick Saunders with support from the clubs Safety Officer, Jim Eastment and this feedback is a prime example of how the club and its supporters groups working together can improve the match day experience for home and away fans.
Rowland Jordan also went onto thank the club for “making mine and my PA’s day a happy one” but did not mention the score of course although he did suggest to ECDSA that they might meet again in the play-offs.
ECDSA would like to thank Rowland for his kind comments and feedback which is most welcome in their quest to provide a good match day experience for all disabled supporters.