Any passenger in the UK that faces difficulty travelling within an airport or on board an aircraft – through disability, injury, age or any other reason – is entitled to help from the airport or airline. The UK Civil Aviation Authority (CAA) is reminding travellers of their rights and offering advice on what to do to improve their air travel experience.
Information and advice for passengers with reduced mobility is available from the CAA’s online passenger portal at www.caa.co.uk/passengers. The portal also includes other useful advice for passengers before they fly, whilst on board their flight and how to complain if something goes wrong.
Passengers who are not satisfied with the response from a complaint to an airport or airline can refer their complaint to email@example.com.
To download the EHRC ‘Your rights to fly’, the Trailblazer’s ‘Up in the air’ document or the LPF summary of the ‘Up in the air’ report click here.