The fans comments give the opportunity for any disabled fan, who has attended a live, sporting event to leave their comments and views on how they found the facilities.
Where there are areas that could be improved, this gives the fan the opportunity to give this feedback and the Club an opportunity to reply and improve (where appropriate).
It gives the opportunity to provide positive feedback, where Clubs, staff or volunteers are getting things right, or going above and beyond in their duty, whilst assisting disabled fans.
The fans comments are always passed onto the Club, so that they have the opportunity to use the feedback received.
Owain Davies, Chief Executive said, “Having fans feedback of their matchday experience is vital. Whether negative or positive its essential to share experiences. The process both allows clubs to amend areas that aren’t working and positive comments will give disabled fans confidence, who are worried about attending.”
He goes on to say, “Over the years we have had many comments and all of which are passed directly on to the club. We feel we have improved the service provided with our fans comments on our new website and we look forward receiving this vital fan feedback, to bring about a greater matchday experience.”
The feedback can and does have a positive impact on disabled people’s experiences at football grounds. One Club who had obstructed sightlines, started cordoning off the rows in front, to ensure wheelchair users could have an unobstructed view of the game.