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Liberty Stadium wins award for online ticketing system for disabled fans

The Liberty Stadium, home of Swansea City FC and Ospreys RFC, has won the Customer Service award at the Ticketing Technology awards for an innovative new online ticketing system for disabled supporters.

This enabled disabled fans to purchase tickets online for the first time, with Swansea City becoming the first Premier League club to introduce the system which was developed by Liberty Stadium Ticket Office Manager, David Enstone. The system has subsequently been made available for other Premier League clubs to use free of charge in a move which could benefit many disabled fans who currently are unable to purchase tickets online.

David Enstone said, “We are always looking to develop the ticketing system and to introduce new functions to benefit the stadium’s visitors,” “It’s a great privilege that the work done around disabled ticketing has been acknowledged with this award.”Swansea City’s Vice-chairman, Leigh Dineen, added: “Our ticket office manager deserves a lot of credit as he developed the solution himself in-house. “The work was initially carried out to benefit disabled Swans fans, but other Premier League clubs were so impressed with the system that we agreed to offer them the opportunity to implement it at their own clubs.’’Swansea fan and Disabled Supporters Association member Mark Phillips said, “It’s fantastic to see the club break new ground. Often a large frustration for may disabled people attending any event is being unable to purchase tickets online, in many cases it even feels like a luxury.” “It’s pleasing that the club is clearly listening to it’s disabled supporters and are always looking to improve.”  

From: Swansea City AFC