AFC Bournemouth

AFC Bournemouth

Assessment of Accessible Facilities

Stadium

The Fitness First Stadium

Address

The Fitness First Stadium
Dean Court
Kings Park
Bournemouth
BH7 7AF

Club / stadium contact for disabled supporters

Name

Telephone no.

0844 576 1910 option 1, option 2

E-mail address

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 43 accessible spaces for both home and away supporter’s 10 to 40 metres away reserve via disability liaison officer. Drop of facilities are available.

 

Requests for disabled car parking should be directed via email on disability@afcb.co.uk.

 

National Rail have published links to the nearest stations to sporting venues including AFC Bournemouth see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 

Getting a Ticket

 

Information on purchasing a ticket please visit the AFC Bournemouth website.

 

 

 

Spectator Viewing areas

 

Home supporters have 156 spaces for wheelchair users available to them, and these can be found at pitchside and on raised platforms. 26 spaces for wheelchair users can be found at pitchside in the away section for away supporters or on raised platforms in the home area on request. There are a further 39 wheelchair spaces in the temporey stand available to both home or away disabled supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 110 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and  carry out regular reviews under the auspices of a full independent Access Audit.

 

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium located on the concourses in the East or Main Stands. The club shop is accessible for all fans but does not have a low level serving counter ( to be re fitted summer 2012). Catering kiosks in the home and away section have low level serving counters and so are fully accessible.

Accessible services & information

 

The ticket office does not have a hearing loop installed. Match commentaries are available via 12 digital radios and headphones available from the disability liaison officer. Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

Updated October 2013.

Comments about AFC Bournemouth:

 

If you would like to make your own comment, click the 'MAKE A COMMENT' button below -

you do not have to join the site in order to make a comment.

 

Note: in an effort to ensure dialogue is fair and without malice, all comments are evaluated by Level Playing Field

before they are published on the site. This can cause a slight delay before comments appear.

 

Comments

Morgan Parry

Match: Bournemouth v BWFC (2 November 2013)

Published: 19/11/2013

 

The trip - my first time to AFC Bournemouth's Goldsands Stadium - was a good one as far as access and the result were concerned. A 2-0 win for Bolton.

Travel
Travelling to the away grounds is easy now because I will travel in one of the Official BWFC Supporters' Coaches. We used to travel by car and sometimes by train but now Bolton Wanderers have made sure that there is always an accessible coach which wheelchair users like me can use. It means that I travel with regular supporters which is great.

At the Stadium
When we arrived at the ground the coaches were parked very close to the entrance for Away Supporters and there were lots of stewards around to show me to the accessible entrance. It was raining on and off that morning so being close to the entrance meant we did not get wet going into the ground. We arrived early. We were able to walk all around the ground. It was all level access so we did not have to worry about steps.
We visited the club shop which was accessible, although the racks were very close to each other so it was a little bit difficult to get through the shop. The doorman was very good - opening the door and making sure people made space for me to get in and out.

Viewing
The wheelchair spaces were pitchside and we were with all the Bolton fans. The view was quite good. It did not rain during the game so I don't know if you would get wet if it did. I don't think there were any raised platform areas which I prefer. The refreshment areas were accessible from the sitting area and the accessible toilet was close.

Stewarding
Overall the stewards and other staff were very friendly and helpful. The only disappointing part of the day was that two stewards came to sort out something and were standing in a place which blocked the view of a number of wheelchair users towards the end of the first half. When they were asked to move backwards a little they said 'Just two minutes'. If I went to the cinema or to see a play I don't think people would stand in your way like that. As Brian Clough said, 'It only takes a second to score a goal' so that was not good. Apart from that I think that Bournemouth was a good ground to visit.

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

J & J

Match: V's MK Dons 21/08/12

Published: 18/10/2012

 

This was our second visit as away supporters this year.   As I reported on our first trip, these comments should be read as a PS.  

 

On the basis of these two visits our impression of Bournemouth FC is that it has some really good facilities for disabled supports but these can sadly be spoilt by poor organisation.   Having again arrived in a wheelchair accessible mini-bus which is part of our club’s official away transport, unlike 6 months ago when we parked with the other away coaches next to the away entrance, the stewards this time insisted we parked in the disabled parking at the front and furthest away from our entrance.  (Thankfully our driver was subsequently allowed to move our bus.)   

 

During our subsequent attempt to reach the away entrance we discovered that although there is loads of disabled parking, there is no flat access all along the top of the car park adjacent to the stadium.   When we asked why this was the steward conceded that this was a good question but one that he had never been asked previously.   On reflection it seems the safest level exist from disabled parking to the stadium is from the short side adjacent to the entrance road.  

 

Bournemouth continues to allow wheelchair users and their PAs free tickets which they are to be commended for.   The system of collecting them from the bar unfortunately was thrown into a bit of chaos on this particular evening, as Phil, who you collect them from, was not there.   We were happy to comply with the suggestion to get a drink whilst we waited but a bit surprised that the person who served us did not seem to know the difference between a pint and half-pint glass or that Fosters was not cider.   A steward did then come to give us our tickets but initially gave us ones for the home stand.   It seems you need to check your tickets and your drinks!  

 

Perhaps most disappointingly, for the second time we have been told that a headset commentary will be made available for my visually impaired husband and for the second time no headset has been available.    It is one thing for Clubs to not provide this service but to have the service and then repeatedly not make the headsets available for those who can derive much benefit from them seems unacceptable. 

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

J and J

Match: Visited as away fans on 25/02/12

Published: 25/2/2012

 

"Campus style" stadium, completely flat location, which is easily accessible from the M27. We travelled on our club's official coach travel which is allowed to park at the rear of the stadium right outside the away fans entry which was excellent. That said, we then had to go round to the front of the stadium to collect our tickets from the disabled lision stewart Phil Tyrell who sits at the lst table on the left inside the club's bar.

 

Tickets were free for those on high rate DLA with a request for a donation. We were happy to do so. It sounded a bit of an odd arrangement but it worked on the day for us. Entrance is to an area under the stand which is where the standard accesible toilet is.

 

As away wheelchair users we were seated at pitch level along the by-line, between the corner flag and the 18 yard box, in front of the front row of seats in the away end with carers sat at the side, making it very flexible and room for a fair number of wheelchair users. Stewards were very friendly and relaxed over where we sat. Unlike a lot of clubs, we were not apart from the other way fans at all, which is so good.

 

We had the pleasure of some of the first sun of spring but it was right in our eyes for most of the match, so be sure to take your baseball caps - just in case. My husband is sight impaired and had requested a headset commentary. Unfortunately this was not available on the day but Phil apologised and insisted I have a free programe as compensation. Overall a good visit which we would happily repeat.

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

Rob Lewarne

Match: V's Colchester United (JPT Trophy)

Published: 5/11/2011

 

I didn't notice any specific wheelchair areas / spaces but sat in front of the first row of seating with my friends, who sat in the front row with me. Didn't use the WC, so can't comment (only that I did notice one!). Concessions have low counter at one end. Parking is at completely the opposite corner to the away stand.

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

Colin Hazelton

Match: V's Colchester United 03/11/2010

Published: 3/11/2011

 

As Rob has said previous comment, you are located right at the front so, therefore, exposed to whatever the weather may be like (luckily it was a sunny Autumnal day when we played there) But at least you are in front of your own fans.

 

The toilet was what you'd expect at grounds nowadays - spacious and clean.

 

Disabled supporters tickets are bought in the entrance to 'The Cherries' (which is their Club bar) and free, although a donation is welcomed according to the bloke that I phoned beforehand. The main bugbear I found was in getting away from the ground as it added about another 45 minutes on the journey home.

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

Post new comment

Which match did you attend?
Note: your e-mail address or phone number will NOT appear publicly on this or any other page on this site. It is merely required by Level Playing Field should we need to contact you about the comment in the future.

Plain text

  • Web page addresses and e-mail addresses turn into links automatically.
You can upload a photo of your view in the stadium to help inform other users.
Files must be less than 20 MB.
Allowed file types: png gif jpg jpeg.
CAPTCHA
Type the two words you can see below, this is to prevent automated spam submissions.