Club / stadium contact for disabled supporters
Disabled Supporters Association
There is no DSA at present.
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There is a club car park with 44 accessible spaces - 41 spaces for home supporters and 3 for away supporters situated 10 to 40 metres away from the stadium. Home spaces are booked on a seasonal basis, subject to criteria and away spaces must be pre-booked.
The recommended drop off point is located on Thistlebarrow Avenue.
Requests for disabled car parking should be directed via email on firstname.lastname@example.org.
National Rail have published links to the nearest stations to sporting venues including AFC Bournemouth see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Information on purchasing a ticket please visit the AFC Bournemouth website.
Ticket Office telephone: 0344 5761910
Spectator Viewing areas
Home supporters have 156 spaces for wheelchair users available to them, and these can be found at pitchside and on raised platforms. 26 spaces for wheelchair users can be found at pitchside in the away section for away supporters or on raised platforms in the home area on request. There are a further 39 wheelchair spaces in the temporary stand available to both home or away disabled supporters.
NB: Under existing minimum standards for accessible stadia, the club should have 105 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and carry out regular reviews under the auspices of a full independent Access Audit.
There are 15 accessible toilets located under the concourses, main reception and within the East Stand. The club shop is accessible for all fans but does not have a low level serving counter. The matchday ticket office has a low level serving counter as well as the catering kiosks in the home and away section and so are fully accessible.
A Disabled supporters lounge is now open to both home and away wheelchair users in the East Stand for free tea and coffee before a match and our disability steward is in attendance to talk to fans.
Accessible services & information
The ticket office does not have a hearing loop installed. There are Match commentaries are available via 12 digital radios and headphones available from the disability liaison officer. This service is free of charge and available to away supporters.
Facilities for assistance dogs are available, but the Club request notification in advance of the fixture.
The concourses do not have rest areas included. The club also own two wheelchairs which are available for use if required on matchday.
Updated November 2015.
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