Arsenal

Arsenal

Assessment of Accessible Facilities

Stadium

The Emirates

Address

Arsenal Football Club,

Highbury House,

75 Drayton Park,

LONDON,

N5 1BU

Club / stadium contact for disabled supporters

Name

Alun Francis

Telephone no.

020 7704 4492 or Disability Information line on 020 7619 5050 (open Mon-Fri 9.30-5.00)

E-mail address

Website address

Disabled Supporters Association

Contact Name

Dave Knowleden

Telephone no.

07806 285645

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Parking

The Club provides 13 complimentary car park spaces.  There are 5 accessible parking bays in the Club’s West Stand car park, entry via Bill Nicholson Way , N17 0AP and 8 accessible parking bays in Northumberland Park School, Trulock Road, Tottenham, London N17 0PG.  These spaces are available to all blue badge holders on a first come, first served basis on the match day and cannot be reserved at any time.

 

Underground/Rail

All TFL main bus routes are now wheelchair accessible. The main bus stops close to the stadium are located on Holloway Road, Nags Head, Seven Sisters Road, Blackstock Road and Highbury Corner. Further information is available through www.tfl.gov.uk

 

National Rail have published links to the nearest stations to sporting venues including Arsenal see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 

Buses

All TFL main bus routes are now wheelchair accessible. The main bus stops close to the stadium are located on Holloway Road, Nags Head, Seven Sisters Road, Blackstock Road and Highbury Corner. Further information is available through www.tfl.gov.uk

 

Taxi

All London Style ’Black Cabs’ are now wheelchair accessible and can provide a suitable alternative to the bus or car. Suggested drop off points are either outside the Armoury Store or in Queensland Road at the entrance to the stadium car park.

Getting a Ticket

 

For information on purchasing a ticket please visit the Arsenal Website here

Spectator Viewing areas

 

There are 240 spaces for wheelchair users on raised platforms located throughout the ground. This is made up of 227 for home fans and 13 for away fans. Approximately 150 of these spaces are available on a match by match basis.

 

All conference, banqueting and meeting facilities are also fully accessible to disabled people.

 

A total of 200 seats are available and are allocated to both ambulant and blind/partially sighted supporters. Approximately 100 of these spaces are available on a match by match basis. These seats are heavily oversubscribed.

 

NB: Under existing minimum standards for accessible stadia, the club should have 250 wheelchair spaces (213 home and up to 37 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 96% of the guidance and has a shortfall of 9 wheelchair spaces. The shortfall is particularly noticeable in the away provision. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

The conference, banqueting and meeting facilities include lift access from car park or podium level, accessible toilets and induction loops for people who are deaf or hard of hearing.  For further information please contact 0845 262 0004.


For Assistance Dog users, the stadium provides a dog toilet area.

 

A Disabled supporters lounge is now open in the Learning Centre adjacent to the stadium for  free tea and coffee before a match and Alun Francis the DLO is in attendance to talk to fans. 


In April 2014, a Changing Places facility was installed at the stadium. 

Accessible services & information

 

There is an audio commentary system for blind and partially sighted supporters. Contact the club for use of the audio described commentary system.

 

Arsenal Audio Programme Service for Blind and Visually Impaired Supporters - The Arsenal Audio Programme is  now be available as a Podcast. The Podcast can be downloaded at: http://www.arsenal.com/membership/tickets/disabled-supporters-information-page


Induction loops are located around the stadium.

 

Updated October 2013.

Club Additional Information

 

Arsenal have recently launched a dedicated Twitter service for it's disabled supporters. To follow the Twitter account please go to:  @afc_disability

Comments about Arsenal:

 

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Comments

Arsenal Response to Aidan Cosgrave

Match: Arsenal v Swansea

Published: 9/4/2014

 

The Club has also been contacted by Mr Cosgrave, a full response sent to him directly, and positive communication exchanged thereafter.  The Club always welcomes feedback, and will be carrying out a review of the lift lobbies for the remaining 3 matches this season with a view to implementing any changes based on our findings.

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Aidan Cosgrave

Match: Arsenal v Swansea

Published: 26/3/2014

 

Poorly trained (or completely dim) lift attendants continue to make the process of getting down to car park level at the end of a match an unnecessarily frustrating process for disabled supporters on Club level (level 1) - at least that's been my experience over the last three months in the southwest corner of the ground. After every match the lift car sails by 3, 4, 5 ... sometimes as many as 10 times without stopping. I can understand not stopping on the way down if the lift car is full, but please have the intelligence and manners to stop on the way back up!! Getting off Club level is routinely a 20-minute affair, often involving abandoning my father who is a wheelchair user while I have to hunt down a steward to radio through to the lift attendant to ask him/her to stop on our floor. To endure this at the end of every game spoils the enjoyment and shows a lack of respect for disabled supporters. 

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Rubbery

Match: Arsenal V Liverpool FA CUP 16/2/14

Published: 17/2/2014

 

First visit to the new stadium, as a wheelchair user.  First, arrangement of parking within the stadium a bonus, but read the instructions on times to get into the stadium.  Finding stadium was easy, and parking free. 

 

Once inside lifts are there to access upper floors and the stewards all pleasant and quite informative.  Once into the main concourse which can get a little hectic but this is nothing unusual, food is always expensive as are the drinks. 

 

Into the viewing area, spaces are good and although most fans stand this was not a problem as the view was uninterupted for a change, again the stewards had been excellent.  Radar key for toilets if you have not got one ask the nearest steward. 

 

Exiting the stadium is easy as well, but you are held back for the crowds to disperse, be prepared to have an extended journey time as the local roads are horrifically crowded and adds about an hour onto your journey getting back to the M1. 

 

That said the visit to the stadium was excellent, but they still do not give wheelchair supporters the correct numbers of wheelchair spaces for League games that they should.

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Colin Draper

Match: Hull City visting Supporter

Published: 8/7/2013

 

The view and parking at Arsenal is very good, the ramp up to Arsenals ground is a little on the steep side but once your up it's fine.  Arsenal also have accessible toilets at various places outside the stadium which is very good. 

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Andrew Paterson

Match: Horrible Stewards 15/06/12

Published: 15/6/2012

 

Attending this season's FA cup third round tie at the Emirates, I had a better experience parking at the ground than the season before as then they had parked the away support over a mile and a half away from the ground. This year on the way out of the ground, I called the lift and was met by a lift with a a couple of Arsenal supporters and a steward. I was told I would not be allowed into the lift due to rival support and that Arsenal fans had priority and that we would have to wait for all Arsenal fans to leave the stadium before I could get into the lift- Appaling!

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Ross Hovey

Match: Season Ticket Holder

Published: 6/3/2009

 

Following previous comments in the year I want to provide an update.

 

The DLo team has improved and is now expanded and far more organised.

The seating area has been raised with safety barriers which are of a suitable height. I also understand they maybe made higher again.

 

The only negative element is the misuse of the lifts. Every week one has to wait while quite obviously ignorant able bodied people use the lift over stairs. The stewards seem to have no "empowerment or courage" to explain the priority for disabled supporters.

 

Parking is also good at the stadium or in the streets around the ground.

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

View from away wheelchair platform

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Gary Deards

Match: v. Reading- 2008

Published: 22/10/2008

 

The view for disabled away fans in wheelchairs is excellent but not for the carer as they sit behind and the gap is used by stewards/police as a walkthrough.

 

Parking can be arranged under the stadium with access via lift. Access from outside the stadium is difficult with a long steep ramp.

 

Accessible toilets are satisfactory.

 

Catering is expensive and can get very crowded

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Mr D

Match: Arsenal v Hull

Published: 29/9/2008

 

Stewards very helpful and polite, ample parking although the ramp up to the stadium is a little on the steep side but not too bad.

 

The view for wheelchair supporters is very good but the carers would have to stand as they can not see from their padded seats behind the wheelchair users. Disabled toilets very near with a RADAR key needed although I presume the stewards will carry one with them. Even had toilets round the outside of the stadium.

 

If your going to buy a pie, take a straw as you will have to drink it, I got one and it looked as though it had just been defrosted and warmed up in a microwave, it was too soft to pick up but tasted ok.

 

All in all a very good stadium.

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Ross Hovey

Match: Season ticket holder 21/07/08

Published: 21/7/2008

 

Positives:
Best Stadia in the Premier League for wheelchair users and makes Wembley look poor.

Sufficient lifts to hgher levels

Spacious Toilets

Helpful Stewarding

Good range of refreshments - they are pricey as another person commented, however price has nothing to do with being disabled.

Negatives
The Disability team at Arsenal make lots of mistakes

The view from raised platform is obstructed during goals and set pieces. During purchase of season ticket it was said this would not happen.

The lifts get misused and the stewards don't actually challenge. Every game I encounter around 20 apparently able bodied people who use the lift and show no obvious guilt for not offering me to go ahead of them.

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