Aston Villa

Aston Villa

Assessment of Accessible Facilities

Stadium

Villa Park

Address

Villa Park
Trinity Road
Birmingham
B6 6HE

Club / stadium contact for disabled supporters

Name

Sheila Maybury

Telephone no.

0121 326 1518

E-mail address

Website address

Disabled Supporters Association

Contact Name

Tim Craythorne

Telephone no.

01527 894756

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

100 accessible parking spaces are available (8 for away supporters)  and other car parks subject to availability including Holte/ Villa Village on site, Yew Tree School and Transport Museum. Away Supporters can park in Witton Lane. Additional parking is available further away but drop off passes can be issued with at least 7 days notice.  The area around the ground is hilly with ramps and lifts operating in the stadium.

 

National Rail have published links to the nearest stations to sporting venues including Aston Villa see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Aston Villa Website

Spectator Viewing areas

 

Home supporters have 74 spaces for wheelchair users available to them. 8 spaces for wheelchair users can be found in the home section for away supporters. Spaces can be found on an elevated mid tier position for both home and away supporters (the length of the Trinity Road Stand). The area allows all helpers to sit alongside with all positions fully covered. Places for ambulant disabled supporters can be found in a dedicated area in the home end, or alternatively the club will accommodate individual requests on application to Sheila Maybury.

 

NB: Under existing minimum standards for accessible stadia, the club should have 214 wheelchair spaces (182 home and up to 32 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 38% of the guidance and has a shortfall of 132 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

7 Accessible toilets are located directly behind the spaces for wheelchair users and have radar locks. Keys available from stewards. The refreshment facilities have been adapted for both wheelchair users and ambulant disabled fans with full access to all catering outlets. Steward assistance is available if requested.

Accessible services & information

 

Audio commentary is available via 30 sets of headsets subject to availability. Headsets are provided free of charge. Contact Sheila Maybury for more details. The club also has hearing loops available for deaf or hard of hearing supporters.

 

Updated October 2013

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Comments

Sheffield United Disabled Supporters Club (SUDS)

Match: Villa v Sheffield United (CUP) 4th January 2014

Published: 13/1/2014

 

What a lovely day out. Although we were sat with the home fans this did not cause any problems. We had stewards behind us all the match in case the home fans were abusive as this sometimes happens apparently. The stewarding was first class. There is a steep slope to the disabled entrance and another slope up to the wheelchair area, needed 2 to push wheelchairs if the person is heavy.  Toilets immaculate which is a bonus and steward has the key if you  forget yours. The view is excellent as well unless the home fans stand up but we were fortunate as they did not do so. Carers sit beside the wheelchair.

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Allan Mackillop & Keith Ferguson

Match: Aston Villa v Ipswich Town FA Cup 2012/13

Published: 14/2/2013

 

Due to there being a SPL winter break Allan & Keith travelled along with some Scottish based Aston Villa fans to see the FA cup tie against Ipswich Town. Allan is a wheelchair user with Keith, who is also disabled, being his PA for the day. The club had arranged a ticket for our friend Neil in the immediate row behind and for all three of us to have access to the Holte Suite which is for the use of season ticket holders only. This was a really nice gesture as the Holte Suite was fully accessible and we were able to have lunch in comfort on a very cold day. Entrance to the Trinity Stand wheelchair area was straightforward and the stewards could not have been more helpful. Toilets and refreshment kiosks were of a high quality and easily accessible. The wheelchair area stretched the whole length of the stand and was very impressive. The view was excellent. You will see from the picture that there was a slight obstruction when people in front stood however during the game everybody remained seated. It was an excellent day and we were very impressed with the accessible facilities

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Chas Banks

Match: October 2006 v Manchester United

Published: 22/10/2012

 

Getting There - Easy for most of us I guess. Right in the middle of the country and a few minutes drive from the M6. If you contact the DLO in advance, you can get parking in the grounds of the nearby transport museum. The surface is a bit rough, but it's close to the ground.
Entrance - It's tough to find without help as it's hidden from view at the main gate, but the stewards are very helpful and knowledgeable too, which always helps.

The Viewing Position - You sit half way up the main stand with your helper by your side. Generally speaking the view is excellent, although there are occasional problems with seeing one corner at the far end when people stand up. As you sit behind the home fans, this can cause some issues.

Price,Toilets & Catering - There are modern, clean disabled toilets all the way along the stand usually a maximum of about 25 yards feet away from the viewing position, You need a Radar key, but if you don't have one there will be a steward who has one in their pocket. Catering was easy to access for me, with a lowered counter service. The prices are decent and the World famous Balti pie ia on sale! The concourse has TV's eerywhere, so you can see the goals at half time if there are an to watch! The stewards were excellent, very friendly, the view of the game was very good plus the pies and the beer were brilliant and fairly priced. Always a great day out.

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Stewart Coniff

Match: Burnley 02/03/2010

Published: 22/10/2012

 

As it snowed early hours of the day the ground staff had made a good job of clearing snow but on the only ramp for chairs adjacent to the programme kiosk on the Trinity road forecourt it was left on the ramp ? ..the Holte end car park was also very slippy as this hadn't been done or gritted thank heavens it melted in the bright sunshine during the match.

 

The disabled dedicated stewards are a credit to our fine club and the facility to meet them a brilliant idea and we all appreciatte it and feel confident home and away really great people (a slightly different uniform may help them being recognised) as is the newly relocated Avids area in the conservatory of the Holte Hotel .

 

We have just had a direct full time line allocated and Shiela tries to please everyone but a little late in the season after the demands of or great cup success i don't agree with the club's /Avids away scheme , a ballot system? but overall Randy and the General have listened ...but dissapointed that the carer subsidy on disabled coach travel was removed .

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Carole Billouin

Match: FA Cup: Aston Villa vs Blackburn Rovers

Published: 4/10/2012

 

My husband is disabled and we have visited Aston Villa on several occasions supporting Blackburn Rovers. An upsetting incident occurred at yesterday's match. The areas for disabled supporters are in the Trinity Lower stand which is home supporters stand. This usually does not cause any problems as the home supporters/stewards are generally friendly. I needed the toilet, so not wanting to have to push through the throngs of Villa fans to go to the Ladies' toilet on the concourse, I went to the disabled toilets at the end of the stand. There are two there, both were empty at the time, and no queue. The first incident was that the lock did not show that the toilet was occupied and someone actually opened the door (with their key) whilst I was in there. The second was that the steward told me I was not allowed to use the toilet as I am not disabled. I queried this as I know that personal assistants are not supposed to leave the disabled person on their own and going to the main toilets would have meant queueing and therefore take longer. It is not easy caring for a disabled person 24/7 and attending football matches takes a lot of organisation, a little bit of common sense makes all the difference.

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