Blackburn Rovers

Blackburn Rovers

Assessment of Accessible Facilities

Stadium

Ewood Park

Address

Ewood Park
Blackburn
BB2 4JF

Club / stadium contact for disabled supporters

Name

Ms Christine Peacock, Access and Adults Safeguarding Adults Officer

Telephone no.

07717 724646

E-mail address

Disabled Supporters Association

Contact Name

BRDSC via Blackburn Rovers FC

Telephone no.

01254 296205

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There are around 80 accessible parking spaces mixed for home and away supporters is in close proximity to the stadium. Drop off points in operation for other disabled fans. Contact club for details. Level access around and throughout the stadium.

 

National Rail have published links to the nearest stations to sporting venues including Blackburn Rovers see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the Blackburn Rovers Website.

 

A booking fee of £1 per ticket to a maximum of £2 per transaction applies to all tickets purchased over the phone when using a credit card.

 

For your comfort, tickets can be collected on match day inside the store rather than the outside collection windows.

 

A mini-com and a loop system are situated in the Ticket Office. The loop system is also available in Blackburn End Reception.

 

TICKETS CAN ALSO BE PURCHASED:

Using the Ticket Office Hotline number 0871 222 1444
By fax - 01254 262744 (include ticket requirements, payment details and a contact telephone number);
Online at www.onerovers.co.uk
By post (include payment and a stamped addressed envelope).

 

Blackburn Rovers now has a telephone option for disabled supporters' information with regard to purchasing tickets including Personal Assistant tickets.

 
On dialling the ticket hotline number, 0871 222 1444 you will be offered a series of 3 options.
 
Select option 1 'Latest standard and disabled supporter information'
 
You will then be offered a further 4 options - select option 4 'Our disabled supporter ticket information'.

 

For additional information contact the Accessibility Officer Christine Peacock on 07717 724646

Spectator Viewing areas

 

Home supporters have 262 spaces for wheelchair users available to them, and these can be found at pitchside. 30 spaces for wheelchair users can be found at pitchside in the away section for away supporters. Pitchside positions give partial cover with PA’s seated slightly behind. No specific numbers of tickets are allocated for the ambulant disabled. The club advise that ambulant disabled supporters can generally sit where they wish, but front row pitchside offers the best access.

 

NB: Under existing minimum standards for accessible stadia, the club should have 183 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and  carry out regular reviews under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 14 accessible toilets in the main lower concourses all equipped with emergency alarms and 20 accessible toilets for ambulant supporters in the upper tiers. 14 non-dedicated catering outlets serve lower concourse areas with Steward Assistance available on request.

Accessible services & information

 

  • Radio commentary is available from the Club’s radio station Radio Rovers – supporters are currently asked to bring a small radio and headset. Blind and partially-sighted supporters can choose to sit anywhere and are not restricted to a dedicated area to receive commentary.
  •  
  • Assistance Dogs are welcome at Ewood Park.
  •  
  • Braille and /or audio version of match day programme available on request as are versions of menus in Blues and versions of the Customer Charter. Other accessible formats of other documentation are available on request.
  •  
  • Blackburn Rovers also offer accessible away travel and  concourse seating areas.

 

Updated October 2013.

Comments about Blackburn Rovers:

 

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Comments

Lin Corbett

Match: V Wolves 6th October 2012

Published: 6/10/2012

 

We only had ambulant disabled supporters in our party for this match. Pricing was full price for disabled fans and a free ticket for their helpers. We were concerned as once again our tickets were near the back of the stand and the view for those who had limited mobility and were unable to stand for would  be obscured by fans in front standing. However, when we arrived we were taken in through the disabled entrance and were given seats at the front of the stand without even having to ask! The facilities were good and the disability stewards were very attentive and helpful.

 

Well done Blackburn you are a shining example of how to meet the needs of disabled supporters!

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Mrs W

Match: Blackburn Rovers v Liverpool 03/03/2011

Published: 3/3/2011

 

The "Visiting Disabled Supporters Information Sheet" supplied with the tickets was a useful document to receive. Facilities and services are fully described.

 

However, only 2 parking spaces are available for visiting supporters next to the ground, which is essential for larger wheelchair-accessible vehicles.

 

Disabled help stewards were situated at the entrance to the stadium, but there was no assistance to our seat/position (as stated on information sheet). Very confusing for away fans as wheelchair bays are not marked out. Wheelchairs have to be positioned in front of the first row, and as they are wider than the standard seat width, the helper has to stand-there is no room for them to sit alongside.

 

Matchday steward on pitch remained standing after the game had started, catering staff appeared not to have received disability awareness training and were very unhelpful, and there were no disabled help stewards located in the concourse to provide assistance with purchasing programmes/visiting toilet.

 

Disappointing overall.

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

view from away wheelchair section

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Gary Deards

Match: v. Man Utd 2004

Published: 22/10/2004

 

Away wheelchair positions

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