Club / stadium contact for disabled supporters
Mrs Christine Peacock MBE
01254 508205 / 07717 724646
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
Parking is limited around the stadium. The number of parking spaces available varies to meet demand for both home and visiting fans. They are in close proximity to the stadium. Seasonal permits for home fans should be booked in advance; match day: advisable to book in advance as it is on first come- first served basis- but some match day parking may be available. There is a standard charge of £10 for car parking for all supporters.
Drop off points are located at the Blackburn End and Darwen End of the stadium. Step-free access around and throughout the stadium.
Accessible travel is available for disabled supporters to away games.
Travel information is listed on the disability matters webpage and is updated as appropriate.
National Rail have published links to the nearest stations to sporting venues including Blackburn Rovers see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Information on purchasing a ticket please visit the Blackburn Rovers Website.
Ticket office telephone: 01254 372000
Email address: email@example.com
A booking fee of £1 per ticket to a maximum of £2 per transaction applies to all tickets purchased over the phone when using a credit card.
For your comfort, tickets can be collected on match day inside the store rather than the outside collection windows.
A mini-com and a loop system are situated in the Ticket Office, together with a low-level serving counter and check-out. The loop system is also available in Blackburn End Reception.
TICKETS CAN ALSO BE PURCHASED:
Online at www.onerovers.co.uk (not currently available for fans with assistants).
By post (include payment and a stamped addressed envelope).
There is a telephone option for disabled supporters' information with regard to purchasing tickets including Personal Assistant tickets.
On dialling the ticket hotline number, 01254 372000 you will be offered a series of 3 options.
Select option 1 'Latest standard and disabled supporter information'
You will then be offered a further 4 options - select option 4 'Our disabled supporter ticket information'.
For additional information contact the Accessibility Officer Christine Peacock on 07717 724646
Spectator Viewing areas
Home supporters have up to 262 spaces for wheelchair users available to them, and these can be found at pitchside. Up to 30 spaces for wheelchair users can be found at pitchside in the away section for away supporters. Additional spaces may be available on request. Pitchside positions give partial cover with PA’s seated slightly behind. No specific numbers of tickets are allocated for the ambulant disabled. The club advise that ambulant disabled supporters can generally sit where they wish, but front row pitchside offers step-free access and accommodation for fans with an assistance dog.
NB: Under existing minimum standards for accessible stadia, the club should have 183 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and carry out regular reviews under the auspices of a full independent Access Audit.
There are 14 accessible toilets in the main lower concourses all equipped with emergency alarms and 20 accessible toilets for ambulant supporters in the upper tiers. 14 non-dedicated catering outlets serve lower concourse areas with Steward Assistance available on request at the point of entry.
Accessible services & information
Radio commentary is available from the Club’s radio station Radio Rovers – supporters are currently asked to bring a small radio and headset. Blind and partially-sighted supporters can choose to sit anywhere and are not restricted to a dedicated area to receive commentary. Abridged Braille and audio Match day programmes are available. Hearing loops are positioned in ticket offices, retail outlets, and reception. Portable hearing systems available for function rooms. Rest points are located outside the stadium and inside the concourse areas.
Assistance Dogs are welcome at Ewood Park, but fans are asked to contact the Club in advance to ensure appropriate seating is available.
Blackburn also provide Assistant Tickets through the Club’s Assisted Supporter Scheme; it is for the supporter to choose who their Assistant is. Applications should be made in advance of a game.
Braille and /or audio version of match day programme available on request as are versions of menus in Blues and versions of the Customer Charter. Other accessible formats of other documentation are available on request.
Blackburn Rovers also offer concourse seating areas. There is also a sensory room in the Family Lounge for children with disabilities and families attending a match. The re-located Family Stand is now in the lower tier and accessible for wheelchair users.
Communication aids are available for fans requiring additional support and use symbols or easy-read formats. For further details please contact the Access Officer.
Updated August 2016.
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