Bolton Wanderers

Bolton Wanderers

Assessment of Accessible Facilities

Stadium

Macron Stadium

Address

 Reebok Stadium
Burnden way
Bolton
BL6 6JW

Club / stadium contact for disabled supporters

Name

Rachael Megawer

Telephone no.

01204 673652

E-mail address

Website address

Disabled Supporters Association

Contact Name

Gerard Howell- Chairman of Bolton Wanderers DSA

Telephone no.

07905615008

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Both Home and Away car parks have spaces reserved for disabled supporters. These are issued on a first come first served basis and charged at ¬£6 per car. Drop off points for home supporters are at the front of the stadium and away supporters can be dropped off at the visitors car park. 


Accessible travel is available for disabled supporters to away games. 

 

National Rail have published links to the nearest stations to sporting venues including Bolton Wanderers see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 

Getting a Ticket

 

For information on purchasing a ticket please visit the Bolton Wanderers website. There are plans to develop an online purchasing system during the 2014/15 season. 

 

Bolton tickets can be collected on match day inside Bolton Central if they haven't been posted earlier, rather than at the general card collection windows. A mini-com and a loop system are situated in Bolton Central also. 

 

Tickets can be purchased from Bolton Central at the Reebok Stadium and from the JD store, Market Place, Bolton Town Centre.

Tickets can also be purchased using the Ticket Office Hotline number 08448 712932; by fax 08448 712931 (include ticket requirements, payment details and a contact telephone number); or by post (include payment and a stamped addressed envelope).

 

 

 

Spectator Viewing areas

 

Home supporters have 81 spaces for wheelchair users available to them. 42 spaces for wheelchair users can be found in the away section for away supporters. Usually 10 to 14 tickets are sent with the allocation to the away club in the first instance.

 

 

NB: Under existing minimum standards for accessible stadia, the club should have 174 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 71% of the guidance and has a shortfall of 51 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Accessible services & information

 

Audio Commentary is available via an audio loop for up to 25 blind and partially sighted fans at the ground. Stewards can provide assistance helping you in and out of the stadium, purchasing refreshments, safe evacuation and escorting to and from the toilets and kiosks. Some people need a little more help and so an Assistant ticket can be provided on request.

 

Updated July 2014

Comments about Bolton Wanderers:

 

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Comments

Lin

Match: Wolves

Published: 21/4/2013

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. We were allowed through accesssable entrance and led to sit on front row behind wheelchair spaces.The view was good.  There were no facilities to obtain food or drinks without climbing up steps. Accessable toitet was full of rusting chairs! 

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Mrs W

Match: Bolton v Liverpool

Published: 24/10/2011

 

Disabled parking available, but only one accessible toilet for away fans - bit of a queue at half time.

 

Main problem was the view - stewards and even police were blocking the view of the pitch. Most ignored the fans who asked them to move, those that did move out of the way were immediately replaced by another steward!

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Thomas

Match: bolton v spurs

Published: 23/10/2011

 

was not pleased wih view stewards and press photograthers in way , and i thought that the idea that we cant get any drinks or food from outlets around ground a bad one

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Lynn and Dougal ( my assistance dog)

Match: Manchester City

Published: 22/10/2011

 

As I am ambulant( disabled), we were able to park further away from the ground (Lostock Industrial estate for £3) and walk in, this made for a quick get away after the match.

 

Access to the stadium was a stewarded gate on one level.

 

Although we had to sit on metal chairs at ground level to the pitch, it wasn't a bad veiw.

 

The Police and stewards only stood in front of us when goals were scored and soon moved when the game restarted, the stewards were friendly and approachable, it was a good game and finished 3-3 we had an enjoyable day.

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Maggie Broadhurst

Match: Bolton v Liverpool 29.08.09

Published: 29/8/2009

 

As a carer of a wheelcair user who was an away fan at this match, I was disappointed to be given a wet plastic chair to sit on.

 

Impossible to have an unobstructed view of the pitch if wheelchair user or if sitting down. Several club officials, stewards, police all parading up and down or standing right in front of the goal!

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Chas Banks

Match: v. Man Utd 2004

Published: 22/10/2004

 

view from away wheelchair section

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