Assessment of Accessible Facilities
Club / stadium contact for disabled supporters
Disabled Supporters Association
Gerard Howell- Chairman of Bolton Wanderers DSA
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
Both Home and Away car parks have spaces reserved for disabled supporters. These are issued on a first come first served basis and charged at £6 per car. Drop off points for home supporters are at the front of the stadium and away supporters can be dropped off at the visitors car park.
Accessible travel is available for disabled supporters to away games.
National Rail have published links to the nearest stations to sporting venues including Bolton Wanderers see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For information on purchasing a ticket please visit the Bolton Wanderers website. There are plans to develop an online purchasing system during the 2014/15 season.
Bolton tickets can be collected on match day inside Bolton Central if they haven't been posted earlier, rather than at the general card collection windows. A mini-com and a loop system are situated in Bolton Central also.
Tickets can be purchased from Bolton Central at the Macron Stadium and from the JD store, Market Place, Bolton Town Centre.
Tickets can also be purchased using the Ticket Office Hotline number 08448 712932; by fax 08448 712931 (include ticket requirements, payment details and a contact telephone number); or by post (include payment and a stamped addressed envelope).
Spectator Viewing areas
Home supporters have 81 spaces for wheelchair users available to them. 42 spaces for wheelchair users can be found in the away section for away supporters. Usually 10 to 14 tickets are sent with the allocation to the away club in the first instance.
Tickets for disabled supporters are available in both the North Stand Lower and the West Stand Lower tier. It is also possible to watch the matches behind glass in the Duke of Lancaster's Regiment Suite, situated on Level 2 of the stadium, in between the North and East stand.
NB: Under existing minimum standards for accessible stadia, the club should have 174 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 71% of the guidance and has a shortfall of 51 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Accessible services & information
Audio Commentary is available via an audio loop for up to 25 blind and partially sighted fans at the ground. Stewards can provide assistance helping you in and out of the stadium, purchasing refreshments, safe evacuation and escorting to and from the toilets and kiosks. A PA/carer ticket can be provided on request.
Updated July 2014
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