Assessment of Accessible Facilities
Ashton Gate Stadium
Ashton Gate Stadium
Club / stadium contact for disabled supporters
David Lloyd or Kay McGinty
0117 963 0683 or 0117 963 0600
Disabled Supporters Association
Mr Rob Wood
0117 964 7723
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
The club have a limited number of 18 parking places, which are allocated to disabled people. These places can be purchased on a seasonal basis at a concessionary rate. Applications can be made to the ticket office. Seasonal passes will be issued depending on availability. Occasionally additional bays are available on a match by match basis and these can be purchased at £10 per game. (Subject to availability)
In addition, the club provides three disabled parking bays for Away disabled supporters and these are available on request on a first-come, first-served basis as a cost of £10 per bay.
The club will also try and accommodate additional parking requests from away disabled supporters and have up to a 100 extra spaces prioritised for disabled supporters.
The club has created a Drop off/ set down point at the rear of the Hirerite Building where disabled or elderly supporters will find seating provided for their convenience whilst their driver parks their vehicle away from the stadium. To avoid congestion this facility can only be used up until 45minutes before kick-off.
National Rail have published links to the nearest stations to sporting venues including Bristol City see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For information on purchasing a ticket please visit the Bristol City website.
Tickets for disabled supporters can be purchased by contacting 0117 963 0600 - Kay McGinty, Supporter Services manager, email@example.com or in person at the match day ticket office
Spectator Viewing areas
Home supporters have 82 spaces for wheelchair users available to them, and these can be found at pitchside and on an elevated platform in the Wiliams stand.17 spaces for wheelchair users can be found on a slightly raised area in the away section for away supporters.
NB: Under existing minimum standards for accessible stadia, the club should have 153 wheelchair spaces (130 home and up to 23 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 65% of the guidance and has a shortfall of 54 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use accessible toilets inside the stadium located in each stand. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.
Accessible services & information
The club does not have a hearing loop. Match commentaries are available via 12 headsets available by booking prior to the game at the ticket office. Match commentary is provided via the local hospital radio service. The supporters must ensure that adequate insurance cover is in place for the headset. Facilities for assistance dogs are available. The concourses do not have rest areas included.
The club provides matchday ambassadors with wheelchairs to assist people from the gates, as required to their seats.
To visit the club website on their facilities for disabled supporters click here.
Updated October 2013.
Club Additional Information
The club recognise that disabled people have families who may wish to attend matches as a family unit. The club will try and accommodate such requests although this may not always be possible.
Please contact the ticket office for assistance in obtaining tickets as close as possible to the designated areas.
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