Bristol City

Bristol City

Stadium Information

Stadium

Ashton Gate Stadium

Address

Ashton Gate Stadium
Ashton Road
Bristol
BS3 2EJ

Club / stadium contact for disabled supporters

Name

David Lloyd or Kay McGinty

Telephone no.

0117 963 0683 or 0117 963 0600

Website address

Disabled Supporters Association

Contact Name

Mr Rob Wood

Telephone no.

0117 902 3850

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

The club have a limited number of 18 parking places, which are allocated to disabled people. These places can be purchased on a seasonal basis at a concessionary rate. Applications can be made to the ticket office. Seasonal passes will be issued depending on availability. Occasionally additional bays are available on a match by match basis and these can be purchased at £10 per game. (Subject to availability)

In addition, the club provides three disabled parking bays for Away disabled supporters and these are available on request on a first-come, first-served basis as a cost of £10 per bay.

The club will also try and accommodate additional parking requests from away disabled supporters and have up to a 100 extra spaces prioritised for disabled supporters.

 

The club has created a Drop off/ set down point at the rear of the Hirerite Building where disabled or elderly supporters will find seating provided for their convenience whilst their driver parks their vehicle away from the stadium. To avoid congestion this facility can only be used up until 45minutes before kick-off.

 

National Rail have published links to the nearest stations to sporting venues including Bristol City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Bristol City website.

 

Tickets for disabled supporters can be purchased by contacting 0117 963 0600 - Kay McGinty, Supporter Services manager, kay.mcginty@bcfc.co.uk or in person at the match day ticket office

Spectator Viewing areas

 

Home supporters have 82 spaces for wheelchair users available to them, and these can be found at pitchside and on an elevated platform in the Wiliams stand.17 spaces for wheelchair users can be found on a slightly raised area in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 153 wheelchair spaces (130 home and up to 23 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 65% of the guidance and has a shortfall of 54 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium located in each stand. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The club does not have a hearing loop. Match commentaries are available via 12 headsets available by booking prior to the game at the ticket office. Match commentary is provided via the local hospital radio service. The supporters must ensure that adequate insurance cover is in place for the headset. Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

The club provides matchday ambassadors with wheelchairs to assist people from the gates, as required to their seats.

 

To visit the club website on their facilities for disabled supporters click here.

 

Updated October 2013.

Club Additional Information

 

To view updates on the stadium regeneration project, please click here

 

The club recognise that disabled people have families who may wish to attend matches as a family unit. The club will try and accommodate such requests although this may not always be possible.

Please contact the ticket office for assistance in obtaining tickets as close as possible to the designated areas.

 

 

Comments about Bristol City:

 

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Comments

David Lloyd

Match: Sheffied Utd visit to Ashton Gate

Published: 27/11/2013

 

Thanks for the feedback from the Sheffield Utd fans. I’m afraid there’s nothing we can do about the backless seats. There is a plan to demolish that stand at the end of the season and improve facilities for all disabled fans in future years.

 

I will make sure that the emergency cord is extended and that a lock is fitted on the cubicle door.

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Sheffield United Disabled Supporters Club (SUDS)

Match: Bristol City v SUFC November 23rd 2013

Published: 24/11/2013

 

On arrival our coach was allowed to park near to the Halfords roundabout to drop off and for us to be picked up at the end of the match which is great as it is a long walk from the coach park.  On arrival we were shown to our places at the top of a ramp, however the stewards were very good helping us push the wheelchairs up. The wheelchair area is not very large and it is difficult once in to get back out to the toilet without the other chairs moving. The carers seats are all in a line behind the w/chairs unless there are only a few there and you can spread out.  

 

One thing that should be put right is the carers seats have no backs on them so it was very uncomfortable. But we noticed NONE of the away fans seats have backs on, surely this is a health and safety issue as one of our friends leaned back not realising there was no back on and banged his head.  You would get very wet if it rains as the area was very wet underfoot having had rain that morning.

 

The toilet was very clean with HOT water and SOAP also hand sanitiser. The only down side is the emergency cord was not to the floor as it should be and was tied up.   The ladies loo was exceptionally clean too however one cubicle had no lock on the door.

 

The view of the pitch is quite good but not the corner flag at the far end as it is blocked with the hand rail. The stewards were very pleasant and very helpful.  All in all a good day out.

 

 

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Darren

Match: Bristol City v Wolves

Published: 20/8/2013

 

Visited Ashton gate on the 17th August 2013 for a league 1 game.

 

In my opinion you are best contacting the City ticket office regarding disabled parking spaces. I contacted them 5 weeks before  the game and even though the tickets were not yet available, I was told that I would be put on a list and they would contact me prior to the game to organise for me. I was contacted 48 hours prior to the game (bit close but its the way they do it), asked my requirments and they booked me into a bay directly outside door 7 which is the away entrance for wheelchairs. I had to pay £10 for the privilege but it takes the worry out of the travel down (im sure you will agree with that).

 

On arrival I was greeted on the gate and issued with an envelope with my name on containing my permit . I was then shown by another steward where bay 47 was (even though it had the number on it). On reaching it we found them filled with police vans (right outside the police office) but they kindley moved when asked and we parked up.

 

There were plenty of refreshment vans and also a KFC close to the ground should you require anything to eat. On entering the ground you do have to go up quite a steep incline but stewards are there should you need help. At the top of the slope you are directly next to the viewing ramp for wheel chairs and do get a good view of the pitch. The only issue was that there were more wheelchairs than room on the ramp.

 

Overall stewarding was ok , toilets right by the entrance as you go in. Word of advice ,when leaving let the crowd go first as they all go out down the incline and you may need to go down backwards with the help of a carer or steward.

 

No issues with the home support and police very helpfull. All in all a good place to visit.

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Gary Deards

Match: Bristol City v Reading 27/09/2011

Published: 27/9/2011

 

Agree with previous post. Why the club won't let wheelchair users sit on the raised section behind the ramp where you'd get an excellent view I don't know. Until they move into the new stadium this would be a very cheap and good compromise.

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Mike Watkins

Match: Away supporters 25/08/2011

Published: 22/8/2011

 

Travelled to Ashton gate for Swindon Towns League cup game, the away coaches are parked about 300yds away from the entrance, there are disabled car spaces closer.

 

The Stewards were very helpful showing us to the wheelchair spaces close to the corner flag in the Wedlock stand. There was a steward on hand all through the game and the disabled toilet was close to where we were seated. The only drawbacks were the disabled ramp was a little steep, and view of the other end of the pitch was hampered by the safety rail, also the seating arrangements could have been better spaced as all the helpers seats were in one line, would of been better if if it was one wheelchair one seat,

 

All in all I would score the ground as a 7 out of 10 stewarding a 8 out of 10.

 

Food prices seemed a little high looked like £4 for a burger but there is a KFC right outside the ground where a meal with fries and a drink was £4.49 better value and they didn't mind you taking it in the ground ( a steward actually carried it in for me as i made my way up the ramp. The programme was £1 and quite small but informative, not sure if this is normal as this was a rearranged match due to the riots a couple of weeks ago.

 

Ashton gate is well worth the trip, The result went Swindon's way with them ending up worthy winners 1-0. Great evening out.

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