Bristol Rovers

Bristol Rovers

Stadium Information

Stadium

The Memorial Stadium

Address

Memorial Stadium
Filton Avenue
Horfield
Bristol
BS7 0BF

Club / stadium contact for disabled supporters

Name

Dave Parker

Telephone no.

07557443343

Disabled Supporters Association

Name

Clive Marshall and Zoe Kirkby

Telephone

Email

DSAbristolrovers@outlook.com

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

40 accessible parking spaces are available pre booked to home supporters. Accessible parking is also extended to away supporters subject to availability. Parking is located 20- 50 yards from the entrances. In case of insufficient available parking, the club have provided drop off points.

 

National Rail have published links to the nearest stations to sporting venues including Bristol Rovers see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Bristol Rovers website.

Spectator Viewing areas

 

Home supporters have 24 spaces for wheelchair users available to them, and these can be found at pitchside/ concourse level. 4 wheelchair spaces are available for away supporters and these are situated on a raised platform on the East Terrace. An additional 196 "Easy Acces & Amenity" seating is available for ambulant disabled people in both the home and away sections.

 

NB: Under existing minimum standards for accessible stadia, the club should have 105 wheelchair spaces (94 home and up to 11 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs e.g. those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 30% of the guidance and has a shortfall of 73 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 9 accessible toilets inside the stadium situated near the allocated wheelchair user spaces. The club shop is accessible for all fans though does not have any low level serving counters. The executive boxes, bars and ticket office all have disabled access. The only area of the ground which is not currently accessible is the Uplands Suite. Catering kiosks in both the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

  • The ticket office does not have a hearing loop installed.
  • Hospital radio commentary is available via radio links, the club do offer 8 headsets (please contact the club for more information).
  • Facilities are available for assistance dogs on request.
  • The concourses do not have rest areas included.

 

Bristol Rovers Club Website - Disabled Supporters Information

 


 

Updated October 2017.

 

*The information provided on this page is generated by information supplied by the clubs. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what’s stated on our website. If you have any queries or wish to raise a point please get in touch directly with LPF – info@levelplayingfield.org.uk

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Comments

J&J

Match: 26/11/2016

Published: 31/12/2016

 

Our first trip as away fans to the Memorial Stadium travelling in our Club's accessible mini bus.   

 

Arriving at the Ground

Not the most straight-forward journey from the motorway.    Stadium is in a very hilly residential area with narrow roads.    We were allowed into the car park at the away entrance but without this it would seem a very difficult stadium to access due to the gradients.   Terrible smell of sewage on the car park, not sure what this was about.

 

Provision for Away Wheelchair Fans

Away fans have a choice of uncovered standing at the end of one of the long stands or seated in a small temporary covered stand at right angles to the standing area.    The area for away wheelchair fans is the opposite side of the away standing area in the area for home fans and is literally a cage with bars all round it.    So bad that our friend from the standing area took a photo of us and put it on Facebook with the caption "What was their crime?"    Our crime it seems was to go to Bristol Rovers as away wheelchair fans.    I notice an earlier reviewer has made the same comments about the "cage".    When I complained to the stewards, they laughed at me and told me they could not pass on my complaint to the Club.     The Supervisor who I asked to see did have the grace to acknowledge their facilities were not good for wheelchair users but left me with no confidence that I could expect any improvements.   Come on Bristol Rovers, get it sorted, stop putting wheelchair users in a cage!!!   As it is, it is not just away wheelchair users they put in a cage, I witnessed a home fan having to get out of her wheelchair and sit on a white plastic chair stuffed in front of the stairs where there really was not room to sit.    Surely this is in contravention of safety standards?    With so little room for wheelchair users, carers if they want to see the game, have to stand behind the wheelchair user.

 

Refreshments

On a bitter cold November day, they ran out of hot water during half time and could not serve any more hot drinks to away fans!! I have never known this happen at over 50 grounds.    As someone said don't they have water and electric?   I was told by several people the hot food they bought was horrible.  

 

Headset Commentary for Visually Impaired Fans

My husband regularly uses this at grounds we visit, his verdict, was that the commentary was very biased at Bristol Rovers.

 

Accessible Toilet

Sadly the loo was probably the best bit of the facilities at Bristol Rovers.

 

After the Match

On leaving the car park we had to make a right hand turn onto a road that was jammed in both directions and not a steward or police officer around to deal with the situation.    Cars were being driven over pavements, tempers were fraying, utter chaos.   I can only guess this is a regular occurrence as it was no where near a capacity crowd.  

 

Would we go again?

Given our poor experience of the Memorial Standium, unless Bristol Rovers make some much needed changes to their provisions for wheelchair users, this would be a ground we would be seriously unhappy at having to  re-visit.

 

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Sheila Quinn

Match: Bristol Rovers v York City

Published: 22/12/2015

 

Prior to match  we bought our tickets from York   and telephoned Bristol Rovers to book a parking space.

We had a pre-match meal at the Merchants Arms, a Hungry Horse pub.

 

Arriving at the ground  we paid £5  car park fee and was shown to a space next to the away turnstiles.

Program sellers were outside the turnstiles and the social club was wheelchair accessible.

Entering the ground we were shown to the away disabled area, A raised platform with the home supporters and there were other home supporters sitting with us. Although no-one could walk infront of us the railings were eyelevel which restricted viewing and a few Bristol lads climbed into the disabled area.

The disabled toilets were only yards from the wheelchair area and after the match a steward offered to help  me manouver the wheelchair down a step, but then another steward decided to open a big gate & let us through.

A good day and the Bristol fans were all friendly.

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Kim Smith

Match: Bristol Rovers vs Newport County

Published: 28/10/2015

 

Myself, my father (who is disabled in a wheelchair) and my two younger sisters travelled to memorial stadium yesterday, looking forward to a great match. However we experienced several issues before we got there. One of which being only 2 disabled parking spaces allocated for away fans, considering that this was a derby as such I would've expected much more. Also, after the match I noticed that valuable disabled parking spaces were taken up by portacabins, how is the deemed acceptable? We were assured that there was plenty of parking around the streets, however this didnt seem the case. On arrival, we were informed that we were to sit in the home end with the home wheelchair users, this was not made aware to us before the game and I was disgusted that we were unable to sit with our family having purchased tickets for the south stand specificly. Not only did we feel uncomfortable, it was raining and the chairs for carers we wet, and the area was pretty much open to the elements. We had to be let in through gates, and we even had to go through another gate to get to the disabled toilet.. such measures were a bit extreme. I suffer with anxiety and actually suffered a panic attack due to the stress of the situation (having been in such an enclosed space, with only room for 4 wheelchairs maximum) , I felt like a deer being fed to the lions. Segregation from our fans, also made our experience not so great.

There needs to be drastic changes for Disabled people at this club. I am a member of Newport County AFC Disabled Supporters Association, and I would never wish an experience like that on any of our away fans. 

From what I saw there is potential for an away disabled space in the south stand with it being level access on the side. 

But honestly unless something changes I will not be returning next year.

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