Carlisle United

Carlisle United

Assessment of Accessible Facilities

Stadium

Brunton Park

Address

 

Brunton Park
Warwick Road

CA1 1LL

Club / stadium contact for disabled supporters

Name

Tarn Simmons (Ticket Office Manager) or Nigel Dickinson (Operations Manager/ Supporter Liaison Officer)

Telephone no.

01228 526 237 or 01228 554168

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park situated on the East side of the ground with 12 accessible spaces for both home and away supporters - for away supporters this is adjacent to the east stand turnstiles/access gates but for home fans this is some 100 yards from the home turnstiles/access gates. The spaces are on a first come first served  basis. However drop off facilities are allowed if you approach a steward on entry. The club suggest that if a fan requires to be dropped off that they contact the club in advance so that match day staff can be made aware.

 

Carlisle United is served by Carlisle Railway Station (West Coast main line, Carlisle to Leeds (Settle line), and Carlisle to Newcastle line) and the station will be approximately 20 minutes from the ground.

 

National Rail have published links to the nearest stations to sporting venues including Carlisle United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Carlisle United Website

Spectator Viewing areas

 

Home supporters have 20 spaces for wheelchair users available to them with a seat for their carer, 12 are under cover at pitchside at the East Stand (South) and 4 spaces (elevated) are in a designated wheelchair area created within the terracing in Paddock North. However the wheelchair area in Paddock North has no protection from the weather.

 

Away supporters have 4 spaces for wheelchair users plus 4 seats for their carers in the Waterworks End of the ground (away terracing) to one side of the goals close to the away seated area. There is no protection from the weather and in poor conditions wheelchair users can be placed below the seated away fans if they so wish (sections 2 and 3 of the East Stand). Away fans using this area will enter the ground via the East Stand (north)  gates/turnstiles.  

 

As Carlisle United have an accessible lift on the West Side of the ground (Paddock North) this will allow disabled fans to use the restaurant facilities, if booked in advance, on the first floor in Foxy's restaurant although accessible toilet facilities are on the ground floor.

 

NB: Under existing minimum standards for accessible stadia, the club should have 130 wheelchair spaces (111 home and up to 19 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 18% of the guidance and has a shortfall of 110 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use the accessible toilets inside the stadium. The club shop is accessible for all fans  and has a low level serving counter as well as a disabled toilet. Catering kiosks in the home and away sections have low level serving counters and so are fully accessible.

Accessible services & information

 

The Main Ticket Office does not have a hearing loop installed, however, loops are available in the Paddock South Ticket office (Home Fans) and in the East Stand Ticket Office (Home Fans). Whilst match commentaries are not available from the club they are available from BBC Radio Cumbria on 95.6 FM or 756 AM frequencies. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated December 2013.

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Comments

Nigel Dickinson

Match: Response to the Sheffield United comments dated 24/11/13

Published: 3/12/2013

 

Comments noted re the Sheffield United match - comments re the toilets have been passed on to my groundstaff to attend to. In addition we have recently had an Access Audit done so we will be looking at these comments and addressing any issues brought to our attention when it arrives.

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Sheffield United Disabled Supporters Club (SUDS)

Match: Carlisle v SUFC 14/9/2013

Published: 24/11/2013

 

As previouos comments sat in the open with no cover whatsoever and get cold and wet when it rains.  Excellent view but watch out for the ball. !!

 

The toilet was the only thing that lets them down as it is small and dirty.  NO soap as the dispenser was broken and empty,  NO paper towels, NO emergency pull cord.  Toilet seat loose and the toilet bowl needs a good clean.

 

The food bars were in a convenient place on the concourse although we did not purchase anything.

 

The stewarding was good and helpful though and the coaches got away quickly as they held up the cars in the car park for us to get away.

 

 

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J&J

Match: 23/02/13

Published: 3/3/2013

 

This was our first visit to Brunton Park as away fans and given the one previous review on LPF review, we made our longest yet away trip with some trepidation.   We found a mixture of negatives and positives.  The positives were that Brunton Park is easily accessible from the M6 and well signed (straight road virtually).  On this road there are a variety of eateries and a large supermarket. The stewards were very welcoming and the disabled parking was immediately adjacent to the away entrance.  It was a short distance and the slope was gentle.  

 

The seating for away wheelchair fans is at right angles to the stand where the away fans sit.   It consists of 4 (I think) spaces and adjacent carer/PA seats at pitch level between the corner flag and goal,  in what is an otherwise unused stand of old terracing where some work appears to have been started and abandoned mid project.   Despite appearances it offered a good view of the game and very few club officials walked in front of us during the game.   Those that did pass us prior to the game were eager to ask if we were ok.   The seating is completely without cover (unlike all the other away fans who are under cover) and on a cold Saturday in February we discovered we were on a very windy corner.   The seats/spaces furthest away from the corner were a little less windy.   Luckily it didn’t rain or snow on us but you do need to take full waterproofs to avoid getting soaked.    Take our advice and don’t take up position until after the players have warmed up as you are right behind the practice goal and I got hit by the ball but thankfully it didn’t cause me any injury.   It seems that the Club has listened to the previous review on LPF as we were only charged £4 for the two of us.   In the second half the wind did drop a bit and we noticed that we were the only away fans that didn’t have the setting sun in their eyes.   Whilst we always want to sit with our own fans, at least we were close to them, could see them and could use the away end facilities.  

 

The facilities for away fans are all underneath the away stand and there is flat access to them immediately in front of you as you enter.   The accessible toilet is on the left, clearly signed, you need your radar key to unlock it.   It was reasonably small for a power-chair but just about ok.    I have to say though it had the thinnest loo paper I have ever encountered, it was almost see through.   I could get no hot water and no hand soap out of the dispenser.   I did inform Steward No 3 who was the nearest and asked him to sort it which he said he would but he seemed rather clueless as to what to do.   My advice would be to take your own toilet bag until someone can report the situation has improved.  We always travel with our own food and drinks so I didn’t use the snack bar but could see it beyond the loo.  

 

My husband is severely visually impaired.   When I looked at Carlisle’s web site it stated that there was no Soccer Sight service available at Brunton Park.   It did give the frequency of the local radio but a radio commentary does not provide the ball location information that Soccer Sight does. 

 

A nice gesture by the stewards as we were leaving, which given the 250 mile journey we were facing we did appreciate, was that they stopped the traffic so that we could get out of our parking plot, we have found this happens infrequently.

 

We would happily go to Brunton Park again with our waterproofs but hope for good weather. 

 

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David Foster

Match: carlisle away 18/03/2012

Published: 18/3/2012

 

Poor disabled facilities they make you sit in rain all through the match and still charge the full price

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