Club / stadium contact for disabled supporters
Tarn Simmons (Ticket Office Manager) or Nigel Dickinson (Operations Manager/ Supporter Liaison Officer)
01228 526 237 or 01228 554168
Disabled Supporters Association
There is no DSA at present.
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There is a club car park situated on the east side of the ground with 12 accessible spaces for both home and away supporters who must be blue badge holders. Spaces are allocated on a first come first served basis. For away supporters, this is adjacent to the east stand turnstiles/access gates but for home fans this is some 100 yards from the home turnstiles/access gates.
Drop off facilities are available if you approach a steward on entry. The club suggest that if a fan needs to be dropped off that they contact the club in advance so that match day staff can be made aware.
Accessible travel is available for disabled supporters to away games.
Carlisle United is served by Carlisle Railway Station (West Coast main line), Carlisle to Leeds (Settle line), and Carlisle to Newcastle (Northern Rail line) and the station will be approximately 20 minutes from the ground.
National Rail have published links to the nearest stations to sporting venues including Carlisle United see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For information on purchasing a ticket please visit the Carlisle United Website
Disabled supporters can purchase a ticket online, by telephone and in person.
Spectator Viewing areas
Home supporters have 20 spaces for wheelchair users available to them with a seat for their carer, 12 are under cover at pitchside at the East Stand (South) and 4 spaces (elevated) are in a designated wheelchair area created within the terracing in Paddock North. However the wheelchair area in Paddock North has no protection from the weather.
Away supporters have 4 spaces for wheelchair users plus 4 seats for their carers in the Waterworks End of the ground (away terracing) to one side of the goal close to the away seated area. There is no protection from the weather and in poor conditions wheelchair users can be placed below the seated away fans if they so wish (sections 2 and 3 of the East Stand). Away fans using this area will enter the ground via the East Stand (north) gates/turnstiles.
As Carlisle United have an accessible lift on the West Side of the ground (Paddock North) this will allow disabled fans to use the restaurant facilities, if booked in advance, on the first floor in Foxy's restaurant. Please note accessible toilet facilities are on the ground floor.
NB: Under existing minimum standards for accessible stadia, the club should have 130 wheelchair spaces (111 home and up to 19 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 18% of the guidance and has a shortfall of 110 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
There are a total of 8 accessible toilets in the following locations:
A Stand - Ladies and Gents accessible toilet with pull doors with assisted hand rails
Paddock North - one standard accessible toilet.
Petteril End - one standard accessible toilet available when the Petteril end is opened for away fans but can double up for the Paddock North area.
Pioneer East Stand - one standard accessible toilet in the Away end, one standard accessible toilet in the Home end
Paddock South - Ladies and Gents - these toilets have a pull door with assisted hand rails.
Club Shop: The entrance for wheelchair users can be found to the rear of the shop which spirals round to the main entrance. The merchandise is well-placed in the shop and can be browsed with ease of movement. The shop can be busier on a match day but you can also visit the website to view the merchandise at www.bluesstore.co.uk
Catering kiosks in the home and away sections have low level serving counters and so are fully accessible.
Accessible services & information
The Main Ticket Office does not have a hearing loop installed, however, loops are available in the Paddock South Ticket office (Home Fans) and in the East Stand Ticket Office (Home Fans) on matchdays. Whilst match commentaries are not available from the club they are available from BBC Radio Cumbria on 95.6 FM or 756 AM frequencies. Facilities for assistance dogs are not available. The concourses do not have rest areas included.
Updated August 2014.
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