Club / stadium contact for disabled supporters
David Webb - Disability Co-ordinator
0208 333 4000
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There is a club car park with 34 accessible spaces for both home and away supporters available on a season permit or week by week basis via pre-booking. 2 spaces max are held back until 24 hours before a match for away supporters requiring accessible parking (this can be variable in relation to demand from home fans). After that they are allocated to home supporters.
Drop off facilities are available inside the west car park area of the stadium.
Away Travel -As the club has taken over running away coach travel from the supporters club, the coach for disabled supporters may be booked via the commercial centre on 03330 14 44 44, or by emailing firstname.lastname@example.org
National Rail have published links to the nearest stations to sporting venues including Charlton Athletic see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For further information on purchasing a ticket, please visit the Charlton Athletic website. Tickets can be purchased online, by phone or in person.
You can contact the ticket office by phone, on 03330 14 44 44, by fax on 020-8333 4011 or by email email@example.com.
Information on tickets appear in the matchday programme, the daily e-mail Bulletin, the club website and the local press.
Spectator Viewing areas
There are a total of 104 wheelchair user spaces available - 96 for Home fans and 8 for Away fans. 74 are elevated and 30 are pitchside although these spaces do not include space for PA's. Away fans are located with their own supporters.
NB: Under existing minimum standards for accessible stadia, the club should have 171 wheelchair spaces (145 home and up to 26 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 61% of the guidance and has a shortfall of 67 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use the 10 accessible toilets inside the stadium. The club shop is accessible for all fans but does not a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible, but there is a trolley service that delivers hot drinks to supporters in accessible areas of the ground.
Accessible services & information
The ticket office does have a hearing loop installed. Match commentaries are available via 12 headsets available from the main reception. Headsets should be returned to reception after the match. 7 headsets can be pre booked and the other 5 are available on a first come basis. Facilities for assistance dogs are not available. The concourses do not have rest areas included.
Updated September 2014.
DSA Additional Information
Charlton Athletic DSA AGM followed by a Quiz Night will take place on Friday 14 November 2014 at 630pm. Click here for further information.
A new Facebook group has sprung up which will detail the various travel options available for the coming season's away games, as an alternative to the Valley Away coach service, and each relevant post will be shown on our own Facebook page at http://on.fb.me/1i2fSHR and on the website.
The CADSA website has recently had a text-to-speech system installed, for the benefit of their partially sighted/blind readers, and the DSA are just getting over some teething problems on the site but all should be well in a couple of days.
They have also re-vamped their Facebook page so all are welcome to join at http://bit.ly/cadsafacebook.
CADSA have been having regular problems with car parking spaces being booked and not being used on a matchday so, when you do book a space, you will be asked for the registration number of your vehicle so that attendance can be checked. Supporters who regularly book spaces and don't use them, leaving other supporters without a parking space and bays being left empty, may lose the chance to book spaces in the future. Please contact David Webb as early as possible if you won't be able to make use of your parking bay. The CADSA website can provide more detailed information.
CADSA Committee minutes can be found here.
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