Charlton Athletic

Charlton Athletic

Assessment of Accessible Facilities

Stadium

The Valley

Address

The Valley
Floyd Road
Charlton
SE7 8BL

Club / stadium contact for disabled supporters

Name

David Webb - Disability Co-ordinator

Telephone no.

0208 333 4000 x253

E-mail address

Website address

Disabled Supporters Association

Contact Name

Tony Farrell

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 34 accessible spaces for both home and away supporter’s available on a season permit or week by week basis. 2/3 spaces are held back until 24 hours before a match for away supporters requiring accessible parking. After that they are allocated to home supporters. Drop of facilities are available with a drop-off pass. This allows the disabled supporter to be dropped off at the entrance to the stadium near where their seat will be. The driver then leaves the stadium area and parks away from the ground. After the game the disabled supporter can again be collected from the relevant exit once the post-game football traffic has dispersed.

 

Parking Update from the Charlton Ahletic Website:

 

Parking around The Valley is minimal and currently fully allocated. In the event of parking becoming available on the day of the disability liaison officer will be in a position to re-allocate these spaces to supporters wishing to park.

 

The same procedure will apply for re-allocating parking spaces as they become available, as applies to tickets above.

 

In the event that there is no on-site parking, disabled supporters (ambulant or wheelchair) are entitled to receive a disabled access/drop-off pass. This allows the disabled supporter to be dropped off at the entrance to the stadium near where their seat will be. The driver then leaves the stadium area and parks away from the ground. After the game the disabled supporter can again be collected from the relevant exit once the post-game football traffic has dispersed.

 

National Rail have published links to the nearest stations to sporting venues including Charlton Athletic see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For further  information on purchasing a ticket please visit the Chalton Athletic website.

 

Tickets for disabled supporters can be purchased by contacting by 0871 226 1905, faxing 020-8333 4011 or email tickets@cafc.co.uk.

 

Information on tickets appear in the matchday programme, the daily e-mail Bulletin, the club website and the local press.

 

Away tickets

 

Ambulant disabled supporters

 

Away tickets will be sold to disabled fans under the same conditions as all Charlton Athletic supporters as explained in the club charter. The commercial center will process your ticket application and you can contact them during opening hours. When you book your ticket you will need to state your requirements, for example if you would like a headset, a lift pass or a parking space.

 

You can contact the commercial centre by calling 0871 226 1905, if this is not convenient, you can send the club a fax on 020-8333 4011 or email disability@cafc.co.uk.

 

There may be occasion when the ticket office staff will need to refer you to the disability liaison officer, who will contact you directly to ensure your request can be satisfied.

 

The deadline for purchasing tickets will be the same as for general sales. Information on tickets appears in the match day programme, the daily e-mail Bulletin , the club website and the local press.

 

Prices for away tickets vary. Notification will be given of ticket costs through the usual outlets.

 

Supporters using wheelchairs

 

There are many stadiums which provide few spaces for wheelchair users, therefore limiting the allocation to our supporters.

 

The number of wheelchair spaces will be advertised wherever possible with all away ticket information and supporters should refer to the match programme, club website and the daily e-mail Bulletin.

 

Prices for away tickets vary from club to club. Notification of ticket costs will be given wherever possible.

 

In order to ensure that the supporters receiving the tickets are those whom regularly attend, the standard priority procedure will be used as above and in the club charter.

 

Where the number of applicants for tickets is greater than the number of tickets available, allocation of the tickets will be by first-come first-served basis.

 

Away travel

 

As the club has taken over running away coach travel from the supporters' club, the coach for disabled supporters may be booked via the commercial centre on 0871 226 1905, or by emailing tickets@cafc.co.uk.

Spectator Viewing areas

 

Home supporters have 88 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 8 spaces for wheelchair users can be found on a raised platform in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 171 wheelchair spaces (145 home and up to 26 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 56% of the guidance and has a shortfall of 75 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.


 

Accessible amenities

 

Both home and away fans can use the 10 accessible toilets inside the stadium. The club shop is accessible for all fans but does not a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible, but there is a trolley service that delivers hot drinks to supporters in accessible areas of the ground.

Accessible services & information

 

The ticket office does have a hearing loop installed. Match commentaries are available via 12 headsets available from the main reception. Headsets should be returned to reception after the match. 7 headsets can be pre booked and the other 5 are available on a first come basis. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated October 2013.

DSA Additional Information

 

5 wheelchair users spaces are available to book from 24 July for the away game at Brentford on 9th August. Call Dhiran on 03330 14 44 44.

 

 

A new Facebook group has sprung up which will detail the various travel options available for the coming season's away games, as an alternative to the Valley Away coach service, and each relevant post will be shown on our own Facebook page at  http://on.fb.me/1i2fSHR and on the website.

 

CADSA would all like to thank the (over 100) folks who turned up for their Quiz Night at the end of last month, which included Steve Gritt and Brian Kinsey on the Former Players team. It was a great success and we will be making a donation to the Greenwich Talking Newspaper early in March.  Apparently the bar takings were very good as well,  An article has been placed on the official website regarding the Quiz Night which can be read on http://bit.ly/cadsaquiz

 

There are a fair few Q&A evenings going on at the moment, with most being wheelchair accessible, and the details can be found on our website at http://bit.ly/cadsa

 

The CADSA website has recently had a text-to-speech system installed, for the benefit of their partially sighted/ blind readers, and the DSA are just getting over some teething problems on the site but all should be well in a couple of days.

 

They have also re-vamped their Facebook page so all are welcome to join us at http://bit.ly/cadsafacebook.


The Player Of The Year dinner has been confirmed for Sunday 4th May with tickets due to go on sale on Monday 17th March. The voting for your Player Of The Year will begin in a few weeks and the DSA be going around the disability areas of the ground, with their little bits of paper, collecting your votes as usual but, for the first time, you will also be able to vote online via the DSA website.

 

CADSA have been having regular problems with car parking spaces being booked and not being used on a matchday so, when you do book a space, you will be asked for the registration number of your vehicle so that attendance can be checked. Supporters who regularly book spaces and don't use them, leaving other supporters without a parking space and bays being left empty, may lose the chance to book spaces in the future. Please contact David Webb as early as possible if you won't be able to make use of your parking bay. The CADSA website can provide more detailed information.

 

 

CADSA Committee minutes can be found here.

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Comments

Stephen Kelly

Match: Home season ticket holder

Published: 28/11/2013

 

I am a home season ticket holder, and have been for a lot of years;  we do have parking but it has to be booked through  our disabled liaison officer.  Usually, there are 2 or 3 accessible car parking spaces for away fans and as we only have 7 spaces  for away fans who use wheelchairs.  This might appear adequate.  

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Colin Draper

Match: Hull City visting Supporter

Published: 8/7/2013

 

As far as I'm aware, Charlton Athletic don't have any parking.  Not sure what it is like for parking round the ground as I went on train with my nephews so they were able to help me. This is another ground where the view is very bad when fans stand up.

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Lin

Match: Wolves

Published: 21/4/2013

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. On arrival we were greeted by a steward who asked if we were registered disabled, strange question! We were led through a gated entrance to the rear of the lower tier of the stand to a row of four seats adjacent to the Wheelchair Stalls. We were told that we could sit there but if helpers would have to move elsewhere. We had no chance of seeing the pitch due to standing supporters in front of us and this fact along with the point that the helpers needed to be seated with their disabled friends was brought to the attention of the stewards. Much debate followed and eventually once the match had started, it was suggested that we may like to move to the front row of the upper tier. A long walk up a ramp and down several steps achieved a reasonable view but was difficult for a person with limited mobility. Not a great experience, facilities poor and stewards appear to lack basic disability awareness as continually referred to disabled people as only being those who used wheelchairs! 

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J and J

Match: 14/02/12 - Visited as Away Fans

Published: 12/2/2012

 

Stewards - All were knowledgable, friendly & well organised. They came and specifically checked we were ok at half time, which was a nice touch.

 

Wheelchair provision - allowed our club's mini-bus to unload/load us fans in wheelchairs right outside the entrance. Convenient, accessible clean toilet. Away wheelchair provision is in individual "stalls" each with a fold down carer seat. These stalls extend the full length of the away end at the back of the away fans seating. Lots available and stewards were happy for us to choose which stall we took regardless of what was printed on our tickets. This was useful as I would endorse previous comments that if the fans (even if they are no of rows away)in front of you stand up, you can't see (definite design fault). As there were only 3 of us we choose to sit at the end where our fans were not standing so it was not an issue for us. This was the only (potential) negative we identified.

 

As my husband is partially sighted, he requested (as he always does) a headset commentary, this was waiting for him, it worked and was a good commentary. This was our first visit to Charlton. We thoroughly enjoyed our Valentines Day visit to the Valley and would not hesitate to go again. A particular thank you for the free "doggy bag" suppers offered to us at the end of the game!

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Stephen

Match: Charlton Athletic Home games 13/10/2011

Published: 13/10/2011

 

Have attended the Valley a lot as I have been a season ticket holder for many years. Home ends are all right, you can see. In defence of the away supporters - when the away supporters stand up, it is difficult to see. The only thing the away supporters can do is to encourage the stewards to get them to sit down. Apart from that it is a good day out and we look after visiting supporters, especially in wheelchairs.

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Ross Hovey

Match: Various

Published: 2/3/2011

 

Have been to "The Valley" several times and sat in many locations. Views very good and if in the main stand the facilities are way you are looked after is market leading. Where else does a catering staff take a half time order and deliver it to you avoiding bustling ques etc...?

 

The area around the stadium is quite hilly, so tricky for parking and those in manual wheelchairs or with mobility problems

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Gary Deards

Match: 2007/08 season

Published: 22/10/2008

 

when away supporters in front of wheelchair platform stand - was that a goal?

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Gary Deards

Match: 2007/08 season

Published: 22/10/2008

 

view when away supporters in front of wheelchair platform remain seated

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Gary Deards

Match: 2006/07 season

Published: 22/10/2006

 

Wheelchair positions for away supporters

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