Club / stadium contact for disabled supporters
0208 333 4000 ext 226
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There is a club car park with 34 accessible spaces for both home and away supporters available on a season permit or week by week basis via pre-booking. 2 spaces max are held back until 24 hours before a match for away supporters requiring accessible parking (this can be variable in relation to demand from home fans). After that they are allocated to home supporters.
The following drop-off points:
West Stand: Opposite club Superstore
North Stand: Exit Gate 1 (Harvey Gardens)
Family Section: Exit Gate 2 (Harvey Gardens)
East Stand: Charlton Lane (adjacent to Lansdowne Mews)
Jimmy Seed Stand: Entrance no. 4 (Valley Grove)
Drivers are advised to drop off passengers by no later than 2.15pm for a 3pm kick-off, 7pm for a 7.45pm kick-off and 11.45am for a 12.30pm kick-off.
The driver then must leave the stadium area and park away from the ground. Please note a one-way system is in place on Matchday, so please follow stewards' instructions.
After the game disabled supporters can again be collected from the relevant spot once the post-game football traffic has dispersed.
Away Travel - As the club has taken over running away coach travel from the supporters club, the coach for disabled supporters may be booked via the commercial centre on 03330 14 44 44, or by emailing email@example.com
National Rail have published links to the nearest stations to sporting venues including Charlton Athletic see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For further information on purchasing a ticket, please visit the Charlton Athletic website. Tickets can be purchased by phone or in person.
You can contact the ticket office by phone, on 03330 14 44 44, or by email at firstname.lastname@example.org.
Information on tickets appear in the matchday programme, the daily e-mail Bulletin, the club website and the local press.
Spectator Viewing areas
There are a total of 104 wheelchair user spaces available - 96 for Home fans and 8 for Away fans. 74 are elevated and 30 are pitchside although these spaces do not include space for PA's. Away fans are located with their own supporters.
NB: Under existing minimum standards for accessible stadia, the club should have 171 wheelchair spaces (145 home and up to 26 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 61% of the guidance and has a shortfall of 67 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use the 18 accessible toilets inside the stadium. The club shop is accessible for all fans but does not a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible, but there is a trolley service that delivers hot drinks to supporters in accessible areas of the ground.
Accessible services & information
The ticket office does have a hearing loop installed. Match commentaries are available via 14 headsets available from the main reception. Headsets should be returned to reception after the match. 7 headsets can be pre booked and the other 7 are available on a first come basis. Facilities for assistance dogs are available and the club would need to know in advance. The concourses do not have rest areas included.
Updated August 2016.
DSA Additional Information
A new Facebook group has sprung up which will detail the various travel options available for the coming season's away games, as an alternative to the Valley Away coach service, and each relevant post will be shown on our own Facebook page at http://on.fb.me/1i2fSHR and on the website.
The CADSA website has recently had a text-to-speech system installed, for the benefit of their partially sighted/blind readers, and the DSA are just getting over some teething problems on the site but all should be well in a couple of days.
They have also re-vamped their Facebook page so all are welcome to join at http://bit.ly/cadsafacebook.
CADSA have been having regular problems with car parking spaces being booked and not being used on a matchday so, when you do book a space, you will be asked for the registration number of your vehicle so that attendance can be checked. Supporters who regularly book spaces and don't use them, leaving other supporters without a parking space and bays being left empty, may lose the chance to book spaces in the future. Please contact the DLO as early as possible if you won't be able to make use of your parking bay. The CADSA website can provide more detailed information.
CADSA Committee minutes can be found here.
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