Charlton Athletic

Charlton Athletic

Stadium Information

Stadium

The Valley

Address

The Valley
Floyd Road
Charlton
SE7 8BL

Club / stadium contact for disabled supporters

Name

David Webb - Disability Co-ordinator

Telephone no.

0208 333 4000 x253

E-mail address

Website address

Disabled Supporters Association

Contact Name

Tony Farrell

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 34 accessible spaces for both home and away supporters available on a season permit or week by week basis. 2 spaces max are held back until 24 hours before a match for away supporters requiring accessible parking. After that they are allocated to home supporters.

 

Drop off facilities are available inside the west car park area of the stadium. 

 

Away Travel -As the club has taken over running away coach travel from the supporters club, the coach for disabled supporters may be booked via the commercial centre on 03330 14 44 44, or by emailing valleyexpress@cafc.co.uk

 

National Rail have published links to the nearest stations to sporting venues including Charlton Athletic see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For further information on purchasing a ticket, please visit the Charlton Athletic website. Tickets can be purchased online, by phone or in person. 

 

You can contact the ticket office by phone, on 03330 14 44 44, by fax on 020-8333 4011 or by email tickets@cafc.co.uk.

 

Information on tickets appear in the matchday programme, the daily e-mail Bulletin, the club website and the local press.

 

 

Spectator Viewing areas

 

There are a total of 104 wheelchair user spaces available - 97 for Home fans and 7 for Away fans. 74 are elevated and 30 are pitchside. Away fans are located with their own supporters. 

 

NB: Under existing minimum standards for accessible stadia, the club should have 171 wheelchair spaces (145 home and up to 26 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 61% of the guidance and has a shortfall of 67 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.


 

Accessible amenities

 

Both home and away fans can use the 10 accessible toilets inside the stadium. The club shop is accessible for all fans but does not a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible, but there is a trolley service that delivers hot drinks to supporters in accessible areas of the ground.

Accessible services & information

 

The ticket office does have a hearing loop installed. Match commentaries are available via 12 headsets available from the main reception. Headsets should be returned to reception after the match. 7 headsets can be pre booked and the other 5 are available on a first come basis. Facilities for assistance dogs are not available. The concourses do not have rest areas included. 

 

Updated September 2014.

DSA Additional Information

 

Charlton Athletic DSA AGM followed by a Quiz Night will take place on Friday 14 November 2014 at 630pm. Click here for further information. 

 

A new Facebook group has sprung up which will detail the various travel options available for the coming season's away games, as an alternative to the Valley Away coach service, and each relevant post will be shown on our own Facebook page at  http://on.fb.me/1i2fSHR and on the website.

 

The CADSA website has recently had a text-to-speech system installed, for the benefit of their partially sighted/blind readers, and the DSA are just getting over some teething problems on the site but all should be well in a couple of days.

 

They have also re-vamped their Facebook page so all are welcome to join at http://bit.ly/cadsafacebook.

 

CADSA have been having regular problems with car parking spaces being booked and not being used on a matchday so, when you do book a space, you will be asked for the registration number of your vehicle so that attendance can be checked. Supporters who regularly book spaces and don't use them, leaving other supporters without a parking space and bays being left empty, may lose the chance to book spaces in the future. Please contact David Webb as early as possible if you won't be able to make use of your parking bay. The CADSA website can provide more detailed information.

 

CADSA Committee minutes can be found here.

Comments about Charlton Athletic:

 

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Comments

Stephen Kelly

Match: Home season ticket holder

Published: 11/9/2014

 

We are a club whose facilities are improving and we manage to look after as many visiting supporters as possible - wheelchair user or ambulant. If disabled supporters need help, we have a disability co-ordinator, alot of stewards plus the disabled  Charlton supporters and our carers who will try and help as much as we can.   

 

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Stephen Kelly

Match: Home season ticket holder

Published: 28/11/2013

 

I am a home season ticket holder, and have been for a lot of years;  we do have parking but it has to be booked through  our disabled liaison officer.  Usually, there are 2 or 3 accessible car parking spaces for away fans and as we only have 7 spaces  for away fans who use wheelchairs.  This might appear adequate.  

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Colin Draper

Match: Hull City visting Supporter

Published: 8/7/2013

 

As far as I'm aware, Charlton Athletic don't have any parking.  Not sure what it is like for parking round the ground as I went on train with my nephews so they were able to help me. This is another ground where the view is very bad when fans stand up.

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Lin

Match: Wolves

Published: 21/4/2013

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. On arrival we were greeted by a steward who asked if we were registered disabled, strange question! We were led through a gated entrance to the rear of the lower tier of the stand to a row of four seats adjacent to the Wheelchair Stalls. We were told that we could sit there but if helpers would have to move elsewhere. We had no chance of seeing the pitch due to standing supporters in front of us and this fact along with the point that the helpers needed to be seated with their disabled friends was brought to the attention of the stewards. Much debate followed and eventually once the match had started, it was suggested that we may like to move to the front row of the upper tier. A long walk up a ramp and down several steps achieved a reasonable view but was difficult for a person with limited mobility. Not a great experience, facilities poor and stewards appear to lack basic disability awareness as continually referred to disabled people as only being those who used wheelchairs! 

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J and J

Match: 14/02/12 - Visited as Away Fans

Published: 12/2/2012

 

Stewards - All were knowledgable, friendly & well organised. They came and specifically checked we were ok at half time, which was a nice touch.

 

Wheelchair provision - allowed our club's mini-bus to unload/load us fans in wheelchairs right outside the entrance. Convenient, accessible clean toilet. Away wheelchair provision is in individual "stalls" each with a fold down carer seat. These stalls extend the full length of the away end at the back of the away fans seating. Lots available and stewards were happy for us to choose which stall we took regardless of what was printed on our tickets. This was useful as I would endorse previous comments that if the fans (even if they are no of rows away)in front of you stand up, you can't see (definite design fault). As there were only 3 of us we choose to sit at the end where our fans were not standing so it was not an issue for us. This was the only (potential) negative we identified.

 

As my husband is partially sighted, he requested (as he always does) a headset commentary, this was waiting for him, it worked and was a good commentary. This was our first visit to Charlton. We thoroughly enjoyed our Valentines Day visit to the Valley and would not hesitate to go again. A particular thank you for the free "doggy bag" suppers offered to us at the end of the game!

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Stephen

Match: Charlton Athletic Home games 13/10/2011

Published: 13/10/2011

 

Have attended the Valley a lot as I have been a season ticket holder for many years. Home ends are all right, you can see. In defence of the away supporters - when the away supporters stand up, it is difficult to see. The only thing the away supporters can do is to encourage the stewards to get them to sit down. Apart from that it is a good day out and we look after visiting supporters, especially in wheelchairs.

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Ross Hovey

Match: Various

Published: 2/3/2011

 

Have been to "The Valley" several times and sat in many locations. Views very good and if in the main stand the facilities are way you are looked after is market leading. Where else does a catering staff take a half time order and deliver it to you avoiding bustling ques etc...?

 

The area around the stadium is quite hilly, so tricky for parking and those in manual wheelchairs or with mobility problems

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Gary Deards

Match: 2007/08 season

Published: 22/10/2008

 

when away supporters in front of wheelchair platform stand - was that a goal?

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Gary Deards

Match: 2007/08 season

Published: 22/10/2008

 

view when away supporters in front of wheelchair platform remain seated

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Gary Deards

Match: 2006/07 season

Published: 22/10/2006

 

Wheelchair positions for away supporters

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