Chelsea

Chelsea

Stadium Information

Stadium

Stamford Bridge

Address

Stamford Bridge
Fulham Road
London
London
SW6 1HS

Club / stadium contact for disabled supporters

Name

Ms Diane Piggott

Telephone no.

020 7915 1950

E-mail address

Disabled Supporters Association

Contact Name

Mr M Law

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is very limited parking at Stamford Bridge for disabled supporters and non-disabled supporters. Parking can be requested once you have a ticket please contact 020 7915 1950 . Blue badge holder can contact Fulham and Hammersmith Council and they would be able to advise which residential street parking fans would be able to use. Please note on matchdays there are road closures in place pre and post-match. A drop of point is located at Stamford Gate (main entrance). Please note on match days Fulham Road is subject to road closures to all fans from up to 2 hours before the game, and up to 2 hours after final whistle.

 

National Rail have published links to the nearest stations to sporting venues including Chelsea see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Chelsea Website

Spectator Viewing areas

 

Home supporters have 103 spaces in total, 100 spaces for non-ambulant /ambulant supporters are at pitch level in the West Stand (split between 50 free places on a rota system and 50 paid for on a match by match basis) plus their PA's. Pitchside positions give partial cover.  There are 3 elevated positions at the North end of the East Stand with helpers alongside. The number of away spaces for non-ambulant supporters is 5 located on an elevated platform behind the away fans with their PA seating in the row in front of the platform. Away disabled supporters are located in the Shed End Lower. An additional 5 non-ambulant spaces are available if request by the club but these are located directly behind the away fans not on a raised platform, their PA sit next to them.  Home ambulant disabled supporters can sit on the front row pitchside along the length of the West Stand and East Stand Family section. PA's sit alongside.

 

NB: Under existing minimum standards for accessible stadia, the club should have 215 wheelchair spaces (183 home and up to 32 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 51% of the guidance and has a shortfall of 104 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

All disabled toilets are fitted with radar keys on the recommendation of Chelsea FC disabled fans. Chelsea FC recommends that all fans to use their own keys as the stewards may not be present at all times.

 

Catering outlets set in main concourse areas all fully accessible although not dedicated. Steward assistance on request.

Accessible services & information

 

Audio Commentary is available via ear pieces available all blind and partially sighted supporters at the ground.  This will need to be pre-arranged either by email with name, membership number and seat details for the match you are attending or by telephone.

 

There is an induction loop available at all the box office windows, also there is a dedicated disability window number 7 which has a drop counter.

 

Updated November 2013.

Comments about Chelsea:

 

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Comments

Michael and Brian McCarthy

Match: Chelsea v Everton 11.2.15

Published: 17/2/2015

 

Stewards where helpful and polite. Michael relies on a headset for match commentary. The one supplied by Chelsea is a disposable ear piece. On previous occasions it has not provided a reliable service. Last night was no exception, it did not work, completely dead. Luckily Michael brings his own DAB radio for such eventualities so could use that to get commentary on the game.

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Brian Wilson

Match: Chelsea v Everton 11.2.15

Published: 17/2/2015

 

Went to the game as a carer for my sister. My sister doesn't always need a carer with her to go the match but she cannot manage to go to Stamford Bridge on her own for the following reasons:-

 

1) The away coaches park in Imperial Road which is a good 10 minute walk away from the ground if not more. Although my sister can push her manual wheelchair herself, she would struggle pushing that distance and then getting through the crowds on Fulham Road to the away end. The coaches were parked more or less outside the ground at the end of the game which hasn't happened in some years and it was much better.

 

2) The view from the elevated platform at the back of the Shed End is relatively poor. Fans standing up in the rows in front as all aways fans do, means that wheelchair users struggle seeing the goalmouth at the Shed End as well as the far side of the pitch. Any action down this end of the pitch, my sister had to press herself up on her arms to try to see which causes her discomfort in the days after. When she couldn't do that I had to tell her what was happening. The other wheelchair users there on the night all complained that they found it hard seeing. Myself and the rest of the carers had to stand behind the wheelchairs all game as there are no carer seats provided on the elevated platform. Though if seats were provided we would have struggled seeing just like the wheelchair users.

 

I believe Chelsea do not charge for the away disabled supporters,  a good thing too, when the disabled supporters have so many problems in seeing the whole game clearly.

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Kev O'Meara

Match: Chelsea v Everton 11.2.15

Published: 17/2/2015

 

Found the staff to be very helpful, poor parking facilities near the ground but easy access into the ground once parking had been found.

 

The view from the away end can only be described as very poor because as soon as there is any standing you have no view.

There is no point in Chelsea giving free tickets if you cant see the event the ticket is for, I find this annoying, it is as if Chelsea are saying yes we know that you have no view so we give you free tickets. You're missing the point Chelsea!

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Amy Wilson

Match: Chelsea v Everton 11.2.15

Published: 17/2/2015

 

I have been to Stamford Bridge many times with Everton and whether sat in the East stand or the Shed end, the view for disabled supporters has never been very good. Sitting down on the front in the East stand the view was continually blocked by the stewards. In the Shed end the view is blocked as soon as the supporters in front stand up, which is basically all game. Yes, I know this shouldn't happen, but it happens in all away ends, other grounds have managed to work out how to have an elevated platform where disabled fans can still see no matter if the fans in the seats below stand or not. As you will see from the photographs, disabled fans have little or no view of the goal at the Shed end and the far side of the pitch too. To stand any chance of seeing any of the play at this end of the pitch, I had to press myself up into half standing position using my arms, even then I still couldn't see very clearly. Doing this is something I cannot do for very long as it causes me to be in pain which lasts for a couple of days but it is the only option available to me to try to see the match. When I was unable to press myself up, I had to ask my brother who was my carer on the day what was happening as I literally could not see anything from my seated position. This situation has never improved in the years that the away fans have been in the Shed end, but for some reason things seemed so much worse after Wednesdays visit, I had to press myself up far more than I have ever done before to try to see and it is only now, days after the game that discomfort I had in my arms, shoulders and back has eased up.

 

I know the tickets are free for away disabled supporters, which is the least Chelsea can do, given the difficulties the fans have seeing the whole game from this viewpoint. I feel that by offering free tickets the club think that they are making up for the fact that you will have such a poor view. It doesn't really though. I'd rather pay for my ticket and see the game clearly, than pay nothing and see only half a pitch.

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Anthony Joy

Match: Chelsea v Arsenal, 05/10/14

Published: 7/10/2014

 

Anyone who has attended Stamford Bridge as a wheelchair user over the last 9 years will know that the view is poor, however on the raised section, at least you may be able to see the far end.

 

Arsenal have approx 5 regular travellers (all wheelchair users) to away games on an away scheme. For some reason for this game Arsenal asked for extra tickets and took from the top, issuing them to the regulars. Unfortunately the tickets did not say restricted view. Had they, it would have been an unfair description as you'll see from the picture.  At least Chelsea don't have the cheek to charge for that view but this, I feel gives them an excuse or way out. The tickets shouldn't be sold.

 

I'd implore you all to ask your own club not to request these tickets, or make sure you get tickets for the raised area.  If you do get these seats, and you are a wheelchair user then you'll see next to nothing. And no, nothing was done to try to get the fans to sit down...quite frankly if they thought about it properly, fans should be able to stand all day long and wheelchair users still be able to see.

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Anonymous

Match: Chelsea v Hull 18th August 2013

Published: 23/8/2013

 

Video of disabled fans area at Stamford Bridge.

 

 

 

 

 

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Anonymous

Match: Chelsea v Hull 18th August 2013

Published: 23/8/2013

 

Another slightly different view from my pitchside location at the game versus Hull City

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Anonymous

Match: Chelsea v Hull 18th August 2013

Published: 23/8/2013

 

This was my view from a pitchside location at the game versus Hull City

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Lawrence Riley

Match: Chelsea v WBA

Published: 11/3/2013

 

The Disabled fans area in the lower West Stand, where I was seated was close to the MH stand. The atmosphere and view were very good. I would like to thank CFC and the stewards for being extremely helpful at all times.

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Lin Corbett

Match: v Wolves 25th September 2012

Published: 25/9/2012

 

Free tickets were available for disabled fans and their helpers. However, only three sets of tickets for ambulant disabled fans were provided and we were not lucky enough to get any of those. Consequently we paid full price for both disabled supporters and helpers.

 

We had tickets for the lower tier but when we arrived we were informed that we all had been moved to the upper tier and only those lucky enough to have benefited from the free tickets were allowed to be seated in the lower tier!

My party included two people who were ambulant but with limited mobility and who found stairs very difficult to manage. We therefore requested to use the lift. The steward informed us that there were no lifts and suggested that we could manage the stairs if we took it slowly and did one step at a time! I think that the steward realised his mistake by the tone of my response as I quoted DDA and suggested that we be allocated seats in the lower tier! He did at this point escort us to the lift!!

 

Once we reached the upper tier we were advised that we could sit anywhere, sat in the front row and had a fantastic view of the pitch.

 

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Gary Deards

Match: Chelsea facilities for away fans

Published: 18/8/2012

 

Why have Chelsea decided to start giving away disabled supporters 5 wheelchair spaces only, free of charge? Is it because the view is so appalling no one in their right mind would pay the normal £50 charge? I'd much rather pay and have decent facilities that be treated like a charity case.

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stephanie pritchard

Match: chelsea v wba

Published: 3/3/2011

 

Situated in away fans disabled area which was fine until something exciting happened on the pitch, everyone stood and i could see very little, lables on seats reminding people about disabled folk being behind them but paid no attention.

 

Stewards were no help and a very frustrating afternoon ensued.

 

Chelsea is not alone in its treatment of disabled fans when the area just needs a little thought and some concrete to raise the level of the area

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Anon

Match: Chelsea Vs. Stoke City

Published: 3/3/2011

 

I attended this match through Corporate Hospitality via a link through my job.

Corporate Hospitality was excellent for disabled spectators. Access to Conference Rooms via wide doors and big lifts. Tables were good height to sit at and were not cramped. Staff were extremely friendly and accommodates needs. Disabled toilets were accessible and good, but not close to tables for dinner (although this could be arranged).

 

Unlike able bodied fans we had to be escorted down to the Disabled Enclosure, so no corporate/box seat for wheelchair guests. Again escort was by security staff and was very safe and efficient.

 

Sat in West Lower (if I recall) and view is pretty poor, sight lines blocked by advertising and stewards head. However felt part of crowd and atmosphere was good.

 

Unable to return to corporate area for half time due to not being able to leave, but 15 minutes is not much.

Post match facilities very good and was asked if needed a taxi. Chelsea overall stadium is good due to hotels so lots of set down points, toilets and eating options.

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Katrina Hammond

Match: Chelsea v Ipswich Town - 24/1/09

Published: 24/1/2009

 

I went to Chelsea about 5/6 years ago and the view was awful but I think my recent experience is about the worse match I've been to with regards to disabled supporters view and abuse from fellow supporters.

 

Despite being told from that the view had improved and it was elevated, they only had 5 spaces elevated, which were basically first come first served. So even though I went with the official travel because I did not get into the ground early enough I did not get a elevated view. Not that the view was much better up there, but the abuse made it worse!

 

They had to get an announcement to get OUR fans to sit down. There was one away fan who continued to argue with the steward and "why should he sit down"; my answer is "cos you've paid for a seat mate like I've paid to watch the match!"

 

In all fairness though, my point is the issue would have never arose if Chelsea had got there thinking brains into action and done something about creating a better viewing area for disabled supporters which would mean ALL fans would be able to enjoy the game!!

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

view from away wheelchair area when supporters stand

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Gary Deards

Match: v. Reading - 2008

Published: 21/10/2008

 

view when away supporters in front of wheelchair are remain seated

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Chas Banks

Match: v. Man Utd 2004

Published: 22/10/2004

 

view from pitchside locations

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