Cheltenham Town

Cheltenham Town

Assessment of Accessible Facilities

Stadium

The Abbey Business Stadium

Address

Whaddon Road
Cheltenham
GL52 5NA

Club / stadium contact for disabled supporters

Name

Paul Roberts- Director

Telephone no.

01242 588117

E-mail address

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

9 accessible parking spaces are available to home supporters. Accessible parking is also extended to away supporters (2 spaces). Places for home fans are booked by season ticket; away fans can pre book by contacting the football club. Parking is located 30 yards away. Drop of facilities are also available by prior arrangement.

 

National Rail have published links to the nearest stations to sporting venues including Cheltenham Town see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Cheltenham Town website.

 

 

Spectator Viewing areas

 

Home supporters have 34 spaces for wheelchair users available to them, and these can be found at pitchside. 4 spaces for  wheelchair users can be found at pitchside in the away section for away supporters. Disabled fans with ambulant disabilities can request seats on the front row unless otherwise stated.

 

NB: Under existing minimum standards for accessible stadia, the club should have 71 wheelchair spaces (60 home and up to 11 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 54% of the guidance and has a shortfall of 33 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in both the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The ticket office does not have a hearing loop installed. Match commentaries are not available but facilities for assistance dogs are available on request. The concourses do not have rest areas included.

 

Updated October 2013.

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Comments

Michael McCarthy

Match: Chelthenham v Everton 7th January 2012

Published: 9/1/2013

 

Cheltenham ground was easy to find with parking on site or very close at the community centre. drinks and sandwiches, pasties, pies and sausage rolls available at the community centre. All very civilised and friendly.

 

There was no head set commentary but the radio with national radio was clear.

 

Stewards were helpful and considerate both entering and exiting after the game.

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J and J

Match: Visited as away w-chair fans 11/08/2012

Published: 11/8/2012

 

This was our second visit. On each occasion we arrived in our club's official transport wheelchair accessible mini-bus. Last season we were immediately allowed to park at the Club but then "walked" round to the other side of the stadium by the disability lision steward who had greeted us, only to be told we were at the wrong entrance and needed to return from whence we had come. This time we would not have been parked at the ground other than we were able to say what happened last time and were then allowed to. (This initial confusion seems to resonate with the experience of the other reviewer.)

 

Once parked up on this visit all the stewards were helpful and eager to offer any assistance required. The entrance for away wheelchair users is through the gate adjacent to the ticket office. On both occasions (like the other reviewer) we have been seated at pitch level in front of our own fans, just to the far side of the goal. This gives a good view of the park and you feel very close to the action. The gap between you and the hoardings is sufficiently wide for two chairs to pass. There were 4 of us in wheelchairs with PAs and still room for more. Officials walking past during the match was minimal which is appreciated.

 

Only down side for my sight impaired husband was no audio commentary to assist him follow the game. The other reviewer has said you do need to watch out for stray balls, if you avoid them coming over, they can hit the back of the stand and get you from behind on the bounce back!

 

Both our visits have been in warm weather so can't comment on what it is is like when it rains.

 

Accessible toilet is in the middle of the adjacent home stand which you get to by going down via the back of the stand. Journey is fine in a power chair but there is a steep short slope between the two stands. Toilet was clean, not over large for powerchair turning.

 

Refreshments are served from a porta-cabin at the opposite end which seemed to me inaccessible but I did see a steward assisting a fellow wheelchair user.

 

Leaving the ground involves going against the flow of the away fans leaving but at least you get to say goodbye to people. The ground is tucked away at the back of a housing estate. There is a general store and chippy nearby (not visited) and a Sainsbury on the nearby main road. Bar at the ground welcomes away fans and is accessible. Overall we have had two enjoyable visits to Cheltenham and would not hesitate returning.

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Rob Lewarne

Match: vs Colchester United

Published: 2/3/2011

 

The info on the site is not strictly accurate now - I also rang the Club to check and they confirmed that visiting wheelchair supporters would be positioned in the Main Stand. However, when I got to the ground and attempted to enter the Main Stand the stewards told me that it was possible to sit behind the goal with the rest of the away support. They have taken 2 or 3 seats out in the front row to allow wheelchair users to sit in those spaces (beware of flying footballs - you are very close to the pitch)

 

Facilities wise I didn't use the toilet but this is housed in the adjacent (home) stand. Refreshments are available from a small kiosk between the away stand and the Main Stand.

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