Crewe Alexandra

Crewe Alexandra

Assessment of Accessible Facilities

Stadium

The Alexandra Stadium

Address

 The Alexandra Stadium
Gresty Road
Crewe
CW2 6EB

Club / stadium contact for disabled supporters

Name

Ms Beverley Dyer

Telephone no.

01270 213 014

E-mail address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

65 accessible parking spaces are available to home supporters. Accessible parking is also extended to away supporters. Places are free on the pay and display car park. Parking is located 50 metre away.

 

National Rail have published links to the nearest stations to sporting venues including Crewe Alexandra see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Crewe Alexandra website.

 

Tickets for disabled supporters can be purchased by contacting Bev Dyer on 01270 213014 or disabled@crewealex.net

Spectator Viewing areas

 

Home supporters have 43 spaces for wheelchair users available to them, and these can be found at pitchside. 14 spaces for wheelchair users can be found on a raised platform in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 100 wheelchair spaces (85 home and up to 15 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 57% of the guidance and has a shortfall of 43 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.


 

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and has a low level serving counter. Catering kiosks in the stadium do have low level serving counters and so are fully accessible.

Accessible services & information

 

The ticket office does not have a hearing loop installed. Match commentaries are available via headsets which can be collected from stewards and returned at the end of the game. Facilities are not available for assistance dogs, but are welcomed. The concourses do have rest areas included.

 

Updated October 2013.

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Comments

Janet Ireland

Match: Crewe v Sheffield United

Published: 8/5/2013

 

A lovely club to go to. Very helpful stewards.  We parked directly outside the ground and were directed to the disabled entrance for away fans.  We were told there were 2 areas we could sit in.  One gets fans standing in front but is under cover the other is part covered but you do not get anyone in front as it is elevated. In this one there is a refreshment bar directly behind and the disabled toilet is nearby too. This has HOT water, the only ground we have found to have it. There is also just inside the ground a supporters lounge that visiting supporters can use if it is not full.  On exiting after the match the coaches are directly outside the ground which is very good especially if it is dark.  Would definitely go again.

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J&J

Match: 19/03/13

Published: 23/3/2013

 

This was our first visit to Crewe as away fans.  The ground is right next to the station but a bit more complicated to find from the M6, not least as I did not spot any signs (follow town centre).  We travelled in our club’s wheelchair accessible mini-bus which the first stewards we met were expecting and had saved parking for.    Pity therefore they didn’t let us know where our entrance to the ground was and had disappeared by the time we got off the bus.   This was around the 40th ground we have visited and we gave it the prize for the most difficult to gain access to.   With no officials around, we followed where it seemed everyone was going along the pavement.   With hindsight we think people were going to what looked like the excellent chip shop across the road (we noted this was closed at the end of our evening match)!  After going round two sides of the ground until we could go no further we saw on our return journey a sign that said “Disabled fans entrance” so we waited there, until we saw a steward, when we were greeted with the warm welcome of  “you’re away fans? -  you can go home!”.     What the sign does not make clear is that, that is the entrance for home disabled fans.   The entrance for away disabled fans is down the passageway on the side nearest the station beyond the entrance to the Club’s bar, where they had actually parked our minibus!

 

The area for away wheelchair users is a raised platform at the back of the away stand looking across the 18 yard box.  The platform is covered.  There are no marked bays but there is room for I would guess around 6 wheelchair users.  Plenty of clean dry seats (not bolted to the ground so you can place them wherever is convenient) were also provided.    The only disappointment was that the away stand was filled from the opposite end of the pitch to the wheelchair platform so, as the only wheelchair user (until half-time when I got welcome company!) with a small away crowd (Tuesday night re-arranged fixture with a long journey), my husband and I did feel a bit like we had a contagious disease which required us to be kept separate!  Perhaps the gain of this is there was no one to block our view which may have happened had the seats in front of the platform been occupied.   We did have an excellent view which was not obscured by club officials walking past as can happen at some grounds.

 

The refreshment kiosk, no lowered counter, (which closed at the beginning of the second half) is in the adjacent family stand – flat access.   The accessible toilet is beyond the refreshments on the left, clean with hot water, hand wash, paper towels and hand drier.   The toilet cubicle is a good size but the door is stiff and heavy to move, I think the wood has swollen.   It has an alarm but I noted the cord finishes around 5ft up from the floor so if you fell you could not reach it. 

 

Crewe’s website states that it provides a headset commentary for visually impaired home and away fans.   When we phoned the club to request one we were told that to have a headset you have to sit in the home stand.

 

Having been once and found the entrance, we would happily go again.  

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Jackie Melia

Match: Crewe v Bury FC

Published: 3/3/2011

 

Be prepard to cue for your tickets, and once you've got your tickets you are escorted to where you can watch the match. We was with our own supporters, which is always good. The stewards where helpful and friendly.

 

Parking
We got there early so there was plenty of disabled parking, which is at the far side of the ground.

 

Facilities
They are good and the disabled toilets was clean and large. I had a problem though with one of the doors, it was very stiff and hard to open, I ended up badly bruising my hand.

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