Crystal Palace

Crystal Palace

Stadium Information

Stadium

Selhurst Park

Address

Selhurst Park Stadium
Whitehorse Lane
London
SE25 6PU

Club / stadium contact for disabled supporters

Name

Mrs Pamela Groves

Telephone no.

0208 768 6080

E-mail address

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is no club car park. Car Parking is available in dedicated disabled parking bays in Sainsbury's Car Park on a first come first served basis. 

 
Drop off could be arranged through council transport services and below are links to both Croydon and Bromley council. 
 
CLICK HERE for Croydon Council 
 
CLICK HERE for Bromley Council
 

National Rail have published links to the nearest stations to sporting venues including Crystal Palace see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Match tickets should be booked with Pam Groves on 020 8768 6080 or on email pam.groves@cpfc.co.uk

Spectator Viewing areas

 

Home supporters have 56 spaces for wheelchair users available to them, and these can be found on a raised platform.  6 Spaces for wheelchair users can be found on a raised platform in the away section for away supporters. Disabled supporters can sit anywhere but the club recommend block Y of the Arthur Wait Stand or block A of the lower Holmesdale Road Stand.

 

NB: Under existing minimum standards for accessible stadia, the club should have 168 wheelchair spaces (143 home and up to 25 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 37% of the guidance and has a shortfall of 106 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium, one toilet is situated in the Arthur Wait stand and the other in the Holmesdale Road Stand. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does have a hearing loop. Match radio commentaries are available via 12 headsets. Facilities for assistance dogs are available on request. The concourses do not have rest areas included.

 

Updated October 2013.

Comments about Crystal Palace:

 

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Comments

Amy Wilson

Match: Crystal Palace v Everton 9th Nov 2013

Published: 3/12/2013

 

View for disabled away supporters when fans stand

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Amy Wilson

Match: Crystal Palace v Everton 9th Nov 2013

Published: 3/12/2013

 

View for disabled away supporters when fans stand

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Amy Wilson

Match: Crystal Palace v Everton 9th Nov 2013

Published: 3/12/2013

 

View for disabled away supporters when fans stand

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Amy Wilson

Match: Crystal Palace v Everton 9th Nov 2013

Published: 3/12/2013

 

View for disabled away supporters when fans stand

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Amy Wilson

Match: Crystal Palace v Everton 9th Nov 2013

Published: 3/12/2013

 

Details of the letter sent to Crystal Palace:

 

I follow Everton home and away and over the years, have experienced good facilities and bad, but I feel that Selhurst Park is one of the worst, if not the worst I have experienced and in my opinion, things have not improved since my last visit to this ground in 2004.

 

Firstly on my arrival at the ground, I used my RADAR key to access the disabled toilets, after getting through the main door I found that the two cubicles inside would not lock, but as there was nobody else in the toilets I was able to use the facilities in private, with the knowledge that only another RADAR key holder could access the area. However on trying to leave the toilets I found that I was unable to open the main door. I unlocked it with no problem, but the door just would not open. I had to call my brother who was my carer on the day to come down from the concourse to open it from the outside with RADAR key. He too struggled to do this, it took him a over 5 minutes or so to get me out, so no wonder I couldn’t manage it.

 

When returning to the same toilets before kick off I found that the main door was now wedged open and that I didn’t to use need my RADAR key, but this meant that there was a constant stream of non disabled supporters using these toilets so I had to queue, eventually when getting access to a cubicle I then had to get my brother to stand guard over the door and pull it shut from the outside as it would not lock so I at least had some privacy from the other supporters who were continuing to use the next cubicle.

 

At half time the ramp area and concourse was so crowded, I and other wheelchair users could not access the toilets at all, and even if we could have fought our way through the crowds in our wheelchairs, we again would have had to queue as the toilets were being used by non disabled fans.

 

These are simple things to fix and I would hope that you would remedy these issues before your next home game by fixing the main door, attaching locks to the cubicle doors and ensuring that there are stewards on hand to assist in keeping non disabled supporters from using the toilets and keeping access to them much clearer than it was on Saturday.

 

Secondly and the ultimately the most disappointing part of the Selhurst Park experience for me was the disabled ‘viewing’ area. Astonishingly, my brother did not have a seat next to me as there appear to be no carer seats in this area, but was allocated one in the tier behind me, granted this was in the front row, but too far away for a conversation let alone be help me if I actually had required assistance. He was told by a steward that if he wanted to be near to me he would have to stand next to me, he was not allowed to even sit in the seats in front of the disabled view area, which would have made conversation and assistance much easier. Surely carers should be able to have a seat next to or at least as near as possible to those who they are attending the match with?

 

As I sat on my own waiting for the game to start, the away end began to fill up and it became more and more apparent that I was not going to be able to see the pitch, and as the game started this fear became a reality as I literally could only see the backs of other Everton supporters. Due to my disability, I am unable to stand and am only little (approx 4ft 4in) but despite this, I did all I could to improve my view, I tried to position my wheelchair in different places and I even took my coat off and sat on it to try and elevate my position, on a chilly November day, in a ground that unbelievably had no hot drinks on sale. This drastic action did not help in any real way. So I had no option other than to try and push myself up on my hands to a half standing position just to try and see some action on the pitch. This was not something that I could sustain for any real length of time as is caused me real pain and discomfort in my wrists, back and legs so could only do it when there was any set pieces at either end of the ground. My brother had to advise me when I needed to stand as I couldn't see when the ball had gone out of play for a corner or a free kick had been awarded etc.

 

One sympathetic steward did suggest that I could move nearer the entrance but this did not improve my view at all, other stewards said that it was not their problem that we as disabled supporters could not see and there was no other areas that I could be moved to. I do understand that fans are supposed to be seated during the game, but in reality that never happens, a lot of the fans were standing up because they also had poor sight lines of the pitch. I have been to other grounds where fans are in front of the disabled supporters and have been standing throughout the game. I have seen far more of those games than I did on Saturday. Stamford Bridge, the Etihad stadium and St Andrews being just a small example of these grounds. I have attached pictures of my view at the match and I ask you, would you pay £53, which is what I paid for my match ticket and coach travel to the game and endure over a 12 hour journey, to sit here and have these views?

 

On your club's website it states that "Spaces for wheelchair users can be found on a raised platform in the away section for away supporters." In my opinion, the location of where the away disabled supporters were placed on Saturday was not on a raised platform at all. If it had been raised, it would have made seeing the pitch easier. It was nothing more than extra space on the gangway. Your website also states that "A dedicated steward will meet you upon entry through the turnstile and answer any questions about your matchday experience at Selhurst Park". No steward was there when went entered the stadium or throughout the game, as I would have spoken to them to ask what could be done about the problems the Everton disabled supporters were experiencing. The only helpful steward I spoke to all game was the one I mentioned earlier who could only suggest I moved further along the gangway/platform. He was just a general matchday steward, not a specific one

for disabled supporter enquiries.

 

Thirdly access from the stand to the concourse where the exit and toilets where located was hard to negotiate as the stewards did little to clear the area or keep it flowing, this resulted in a blockages on the ramp that could have caused injuries, especially at end of the match when all the fans were exiting the stand, at no point did I see a steward there. I don't think fans were aware that the exit could also be reached through the concourse as no stewards seemed to be telling them and a vast number exited via the only point of exit that the disabled fans had to available to use, hence the blockages.

 

I am genuinely very disappointed at the way I and other disabled supporters were treated and the level of service that was received. I am sure that you are aware of the Equality Act which states that it is unlawful for service providers to discriminate against disabled supporters by providing them with a lower standard of service, so I am asking you, what are you going to do to rectify this issues but particularly the abysmal view from the disabled area?

 

As I said previously, I do not feel any improvements have been made in the 9 years since my last visit to Selhurst Park. Surely in that time, some reasonable adjustments could have been made to help improve the experience of the away disabled supporters. If any adjustments have been made, I failed to see on Saturday how they have improved things.

 

I feel that it is only a matter of time before a disabled supporter is hurt or sustains damage from struggling to get a glimpse a game that they have paid good money to see or gaining access to and from the toilets and to the exit. I count myself lucky that I have no real long term affects from the stretching and twisting and putting all my weight on to my arms that I felt I had to do just to see some part of to game other than some more aches and pains than those I usually suffer from after a long day out in my wheelchair. I really did not enjoy any part of yesterday's game and felt like I wasted my time and my money on attending a game which I hardly saw.

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Ant Joy

Match: Palace v Arsenal 26/10/13

Published: 28/10/2013

 

View for away disabled supporters during the game when supporters stood in front.

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Ant Joy

Match: Palace v Arsenal 26/10/13

Published: 28/10/2013

 

View before the game for disabled supporters in the away end.

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Ant Joy

Match: Palace v Arsenal, 26/10/13

Published: 26/10/2013

 

With Palace promoted, this was a chance to visit the ground for the first time in 9 years in the hope that they (the club!) may have improved the facilities in the antiquated Arthur Wait stand.  On our arrival, I quickly forgot that idea; Selhurst Park has (by far) the worst viewing spot for away wheelchairs in the Premier League and dare I say it, many other leagues as well.

 

Palace have switched where the Away fans are located in the Arthur Wait, which means that the away wheelchairs are now located with their own fans. Obviously this is a good thing, particularly for atmosphere.  However, we all know that away fans will stand for the duration of the game...well, it seems we all know apart from CPFC! As the picture shows, you could barely see one half of the pitch between the heads of 6'2" blokes in front of you.   The goal at the Holmesdale Rd end of the ground was completely blocked (I caught a couple of glimpses of the post). Two of the Arsenal fans in wheelchairs had to stand for the duration of the game.

 

Palace charged us £24 to see, well nothing.   My companion stood for most of it.   I really cant see why Palace cant put the wheelchairs at pitchside in front of the away fans, accessing the ground from the Sainsburys End.   Ok, you may get wet but you'd see the game which surely is the point of going?

 

Im echoing previous comments on this sight as to how poor Palace is for away wheelchairs.   They could so easily improve things by relocating wheelchairs to the front, or simply netting off the 2 rows in front of the wheelchairs (ala Charlton, Stoke, Man City etc).  Money cannot be the obstacle for Palace; particularly given they paid out to install a new TV gantry.

 

If you dont improve it, at least dont have the cheek to charge for the privilege of seeing nothing.

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debra lidgley

Match: Crystal Palace v Tottenham

Published: 19/8/2013

 

Arrived at stadium, it is quite a long walk from the station, I saw one of our stewards I know from Spurs who took us through the disabled entrance. You go up the ramp to the viewing area located in the back of staduim. The seats are old wooden ones, very uncomfortable, this is where the disabled ambulant supporters sit. Unfortunalty you actually don't get to sit down because with all the fans standing up you can't see anything.

 

It is no better for wheelchair users either as they are put behind the fans and the same problem occurs, note for carers/PA's with wheelchair users you have no seating, you have to stand.

 

I thought the stewarding was very poor, there were people smoking in the stand, they didn't really seem to know what was going on or what to do, there were people doubling up on seats, standing on them which made it even more difficut to see.

 

They have 2 disabled toilets, now these are located in the main bit where all the away fans are. CRYSTAL PALACE YOU REALLY NEED TO HAVE A RADAR LOCK FITTED!

 

Unfortunatly because of their location all and everybody uses these toilets, I even saw one man urinating in the rubbish bin, ashamed to say he was a Spurs supporter, the toilets  are in an awful state.

 

The view from our seats was poor. I could not see anything going on at the other end of the pitch. 

 

Crystal Palace really need to improve their facilities for disabled visiting away fans they are non existent.

 

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Colin Draper

Match: Hull City visting Supporter

Published: 8/7/2013

 

Crystal Palace don't have any parking and the view is also very bad when fans stand. I have called the club and they said you can park in the Tesco car park near the ground but after calling Tesco's they said this is not the case.  I will probably have to miss this game this season as I can't get a helper for that game and can't risk been parked miles away.

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Andrew Paterson

Match: Crystal Palace V Leeds 15/06/2012

Published: 15/6/2012

 

Appalling place to get to, appalling parking, no disabled facilities at all. It needs a complete overhal

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Gary Deards

Match: 2006/07 season

Published: 22/10/2006

 

Car parking was on residential side streets or the nearby Sainsbury car park. We arrived before 1pm and struggled to find a space (also watch height restriction for high sided vehicles).

 

Signage was poor and only 1 steward knew where to go (Entrance E6 Gate C).

 

Wheelchair places were near the top of an old stand (Athur Waite). Helper seats were positioned behind. The position was under cover although a cold wind blew through. There was a restricted view if supporters in seating in front stood up and also stand pillars partially obstructed view of pitch.

 

No provision was provided for away supporters to sit with/near their own fans. Given the stand was the same all the way along, it would not have been difficult to provide a similar wheelchair viewing areas by the away fans.

 

Refreshment areas were not accessible.

 

2 Disabled toilets in rear of stand were of reasonable size

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Chas Banks

Match: v. Man Utd 2004

Published: 22/10/2004

 

Getting There
It's a nightmare wherever you're coming from. 5.5 hours from Manchester and a long, long 6.5 going home. Especially after losing!

 

Parking
You have to take your chances on the car park next to the ground which is also a supermarket car park so it's a real bun fight getting in. Once in it's free though.

 

Entrance
Of course the entrance is as far from the car park as it's possible to get. PLUS you have to get up a very steep hill. Nightmare.

 

The Viewing Position
You go up a ramp which delivers you to the mid section of the stand. As an away fan, it isn't too bad, as the fans in front of you tend to stand up at different times than yur own fans, so you can see some of the game. In general though the view is appalling and is totally dependent on people not standing up. Of course they do stand all the time as we all know.


Price,Toilets & Catering
Palace have the worst disabled toilets I have ever encountered since going in to the wheelchair in 1996. On top of that they don't supervise them and there is no Radar lock. This means of course the able bodied fans use them and you have to fight your way in and out.

 

The tickets were a 2 for 1 deal and were subsidised too. Personally, I'd rather have paid a bit more and had decent facilities.

 

Catering is impossible to access in a chair, so your helper will have to help you if you need a drink.

 

Marks
3/10 Worse than Charlton! I'll never go again!

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