Derby County

Derby County

Stadium Information

Stadium

iPro Stadium

Address

iPro Stadium
Pride Park
Derby
DE24 8XL

Club / stadium contact for disabled supporters

Name

Emma Drury

Telephone no.

01332 821044/ 0871 472 1884 ( tickets)

Website address

Disabled Supporters Association

Contact Name

Tim Rees

Telephone no.

01283 840382

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 200 accessible parking spaces for home and away supporter’s available by prior request, 200 yards away. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Derby County see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the Derby County website.

 

Disabled supporters wishing to attend games at Pride Park Stadium should contact the Digonex Ticket Office on 0871 472 1884.

For more information, including Disabled Supporters' Season Ticket Prices, please click here.

Spectator Viewing areas

 

Home supporters have 187 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 10 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters.

 

Any specific seating requirements should be stipulated at the time of purchasing a ticket to ensure appropriate seating.

 

NB: Under existing minimum standards for accessible stadia, the club should have 189 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and  carry out regular reviews under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The accessible toilets are located at all four corners of the Stadium and within easy access of the wheelchair  areas. The stadium utilises the Universal RADAR key system to ensure the facilities are available exclusively to only those who require them. 

 

The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The club does have an induction loop available in all areas of the stadium. Match commentaries are available via complimentary headsets available from stewards upon request. Facilities for assistance dogs are available by prior arrangement with the DLO. The concourses do have rest areas included.

 

Updated October 2013.

Comments about Derby County:

 

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Comments

Andrew Paterson

Match: Derby V Leeds united 15/06/2012

Published: 15/6/2012

 

This was probably the worse experience I have had at an away ground. I got off my supporters coach with my crutch, to be met by a police officer to be told there was no way someone of my height and build was going to get into the ground with my crutch. I put it back on coach, when I was walking back towards turnstiles I was approached by another police officer to be told that If  I was seen to be aggresive I would be arrested immediately. Just after this meeting, my knee collapsed, I hit my head, got dragged out of the way by three officers and was attended to by St johns Ambulance. They took me to a local hospital, I got back to the ground around 85 minutes into the game. Appalling policing!

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

wheelchair platform (away fans)

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

Tickets purchased from Derby County via their dedicated disability liaison officer (Keith Marson). Very straightforward and helpful.

 

Up to 8 car parking spaces available for away supporters but more can potentially be accommodated if booked early enough). Other car parking nearby and if booked in advance a �pick up� service can be arranged to take you from car park to ground and back after the game.

 

Numerous wheelchair places available on touchline. However, I had a place in an elevated section of the Cawarden stand. This is some 10 rows high and accessed via a platform lift. Lift was slow and may be too small for some electric wheelchairs but view was excellent as the platform has been extended over 3 rows of seats and no problem with supporters standing in front (see pictures).

 

Has space for up to 5 wheelchairs plus helpers/ambulant disabled. Some distance from rest of away fans (although in same stand) as new policy of to put away fans at back of stand.

 

To get to concourses from elevated platform would have meant using the lift again and could be a problem if all wheelchairs wanted to go at the same time. Refreshment facilities had fairly low counters but did not look to have any specialist disabled counter.

 

Toilet provision was excellent and via RADAR key which was available from manned Steward.

 

Overall a very impressive facility. Derby County show the advantage of a dedicated DLO to look after disabled provision.

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