Club / stadium contact for disabled supporters
01332 821044 / 0871 472 1884 - Option 1 ( tickets)
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
There are 45 accessible car parking spaces for home supporters available by prior request and are located approximately 20 yards from the stadium.
The Club has a dedicated car parking area that has approximately 200 standard width spaces within Car Park A (lower level) for home supporters (Blue Badge Holders only). This car park is located directly behind the South Stand (approx. 200 yards away). Spaces are allocated by prior request on a first come first served basis. Parking in the lower level of Car Park A is not guaranteed and you may be asked to park in the upper level of this Car Park, which is a little further away. However, we do operate a free shuttle service using buggies to transfer supporters who need extra help from both levels of Car Park Ato the stadium. This service runs up to kick-off and resumes again after the final whistle, although Supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters.
The Club has a dedicated car parking area for away supporters (Blue Badge Holders only) and this area of parking is located within 100 yards of the away seating area (South East Corner). Spaces are allocated on a first come first served basis and must be booked no later than 24 hours before the match. Please contact Emma Drury on 0871 4721884 (option 1) or you can email firstname.lastname@example.org to book your space.
Drop off facilities are available.
National Rail have published links to the nearest stations to sporting venues including Derby County see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For information on purchasing a ticket please visit Derby County FC
Disabled supporters wishing to attend games at the iPro Stadium should contact the Ticket Office on 0871 472 1884 (option 1) or email email@example.com
Spectator Viewing areas
Home supporters have 186 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 16 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters.
Any specific seating requirements should be stipulated at the time of purchasing a ticket to ensure appropriate seating.
NB: Under existing minimum standards for accessible stadia, the club should have 189 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and carry out regular reviews under the auspices of a full independent Access Audit.
Accessible toilets are available to both home and away supporters and are located in all four corners of the stadium; these toilets are within easy access of the wheelchair areas. Should you require assistance, please seek advice from the nearest steward. The stadium utilises the Universal RADAR key system to ensure the facilities are available exclusively to only those who require them.
The club shop is accessible for all supporters and does have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible. The Club makes reasonable adjustments to enable disabled spectators to access the catering facilities by instructing one of our dedicated stewards to monitor the areas in which wheelchair users are located to ascertain whether any additional help is required.
Accessible services & information
Match-day commentaries are available via complimentary headsets and these can be used anywhere in the stadium. Please contact your nearest steward on the day of the game for a headset to be brought to you (subject to availability). The club also has induction loops available for the deaf or hard of hearing supporters. Facilities or assistance dogs are available by prior arrangement with the DLO. The concourses do have rest areas included.
Updated July 2016.
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