Derby County

Derby County

Stadium Information

Stadium

iPro Stadium

Address

iPro Stadium
Pride Park
Derby
DE24 8XL

Club / stadium contact for disabled supporters

Name

Emma Drury

Telephone no.

01332 821044 / 0871 472 1884 - Option 1 ( tickets)

Website address

Disabled Supporters Association

Name

Gary Dempsey

Telephone

07866 481120

Email

dcdsc.chair@yahoo.co.uk

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There are 45 accessible car parking spaces for home supporters available by prior request and are located approximately 20 yards from the stadium.

 

The Club has a dedicated car parking area that has approximately 200 standard width spaces within Car Park A (lower level) for home supporters (Blue Badge Holders only). This car park is located directly behind the South Stand (approx. 200 yards away). Spaces are allocated by prior request on a first come first served basis. Parking in the lower level of Car Park A is not guaranteed and you may be asked to park in the upper level of this Car Park, which is a little further away.  However, we do operate a free shuttle service using buggies to transfer supporters who need extra help from both levels of Car Park Ato the stadium. This service runs up to kick-off and resumes again after the final whistle, although Supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters.

 

The Club has a dedicated car parking area for away supporters (Blue Badge Holders only) and this area of parking is located within 100 yards of the away seating area (South East Corner). Spaces are allocated on a first come first served basis and must be booked no later than 24 hours before the match. Please contact Emma Drury on 0871 4721884 (option 1) or you can email emma.drury@dcfc.co.uk  to book your space.

 

Drop off facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Derby County see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit Derby County FC

 

Disabled supporters wishing to attend games at the iPro Stadium should contact the Ticket Office on 0871 472 1884 (option 1) or email emma.drury@dcfc.co.uk

Spectator Viewing areas

 

Home supporters have 186 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 16 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters.

 

Any specific seating requirements should be stipulated at the time of purchasing a ticket to ensure appropriate seating.

 

NB: Under existing minimum standards for accessible stadia, the club should have 189 wheelchair spaces and they exceed that figure. 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and  carry out regular reviews under the auspices of a full independent Access Audit.

Accessible amenities

 

Accessible toilets are available to both home and away supporters and are located in all four corners of the stadium; these toilets are within easy access of the wheelchair areas. Should you require assistance, please seek advice from the nearest steward. The stadium utilises the Universal RADAR key system to ensure the facilities are available exclusively to only those who require them. 

 

The club shop is accessible for all supporters and does have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible. The Club makes reasonable adjustments to enable disabled spectators to access the catering facilities by instructing one of our dedicated stewards to monitor the areas in which wheelchair users are located to ascertain whether any additional help is required.  

Accessible services & information

 

Match-day commentaries are available via complimentary headsets and these can be used anywhere in the stadium. Please contact your nearest steward on the day of the game for a headset to be brought to you (subject to availability). The club also has induction loops available for the deaf or hard of hearing supporters. Facilities or assistance dogs are available by prior arrangement with the DLO. The concourses do have rest areas included.

 

Derby County Club Website - Disabled Supporters Information

 

Updated July 2016.

Comments about Derby County:

 

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Comments

Colin Draper

Match: V Hull City 14th May

Published: 30/5/2016

 

The fact that this club exceeds the recommended amount of wheelchair spaces is an absolute joke. I was allocated a pitch side space betw the goal and the corner flag. The stewards were standing for the entire match so I couldn't see the goal nearest to me. The other goal was blocked by a cameraman. When I brought it to the attention of a steward he asked the other stewards to sit down, which they did for no more than a minute. I have had dialogue with Derby's DLO to which she said I could see a fair bit of the pitch. Maybe so, but I couldn't see any of the goals. She also said the stewards were worried of a pitch invasion at times, this doesn't explain why they stood for the entire match. She also said I should have brought it to the attention of the disabled steward or whatever title they have. I wasn't even introduced to one so how could I bring it to their attention. She then said I should have ask to move. Surely I should have been offered a move when I told them I couldn't see!!!

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george leatherland

Match: derby vs forest

Published: 10/12/2015

 

i have severe disabilities, i am almost completley paralysed from my hip up. I really didnt like the ground because everyone was staring at me. I felt very insecure.

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kieran morgan

Match: derby vs forest

Published: 10/12/2015

 

i am disabled and i loved it at derby because my wheelchair takes up a lot of room and its nice and spacious at the platform

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Janet Ireland

Match: Derby v Fulham August 23rd 2014

Published: 6/10/2014

 

I was at Derby as a guest for this match but had a look around the ground.  The new platform for disabled Away fans has excellent views of the ground from a corner position. It is within the away fans zone so you are with your own fans. It is elevated and even if supporters stand in front, the view is not blocked.  Stewarding is excellent, parking for disabled fans is good too.  Book in advance though through the ticket office. Coach parking is directly putside the turnstiles.

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Andrew Paterson

Match: Derby V Leeds united 15/06/2012

Published: 15/6/2012

 

This was probably the worse experience I have had at an away ground. I got off my supporters coach with my crutch, to be met by a police officer to be told there was no way someone of my height and build was going to get into the ground with my crutch. I put it back on coach, when I was walking back towards turnstiles I was approached by another police officer to be told that If  I was seen to be aggresive I would be arrested immediately. Just after this meeting, my knee collapsed, I hit my head, got dragged out of the way by three officers and was attended to by St johns Ambulance. They took me to a local hospital, I got back to the ground around 85 minutes into the game. Appalling policing!

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

wheelchair platform (away fans)

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Gary Deards

Match: v. Reading - 2008

Published: 22/10/2008

 

Tickets purchased from Derby County via their dedicated disability liaison officer (Keith Marson). Very straightforward and helpful.

 

Up to 8 car parking spaces available for away supporters but more can potentially be accommodated if booked early enough). Other car parking nearby and if booked in advance a �pick up� service can be arranged to take you from car park to ground and back after the game.

 

Numerous wheelchair places available on touchline. However, I had a place in an elevated section of the Cawarden stand. This is some 10 rows high and accessed via a platform lift. Lift was slow and may be too small for some electric wheelchairs but view was excellent as the platform has been extended over 3 rows of seats and no problem with supporters standing in front (see pictures).

 

Has space for up to 5 wheelchairs plus helpers/ambulant disabled. Some distance from rest of away fans (although in same stand) as new policy of to put away fans at back of stand.

 

To get to concourses from elevated platform would have meant using the lift again and could be a problem if all wheelchairs wanted to go at the same time. Refreshment facilities had fairly low counters but did not look to have any specialist disabled counter.

 

Toilet provision was excellent and via RADAR key which was available from manned Steward.

 

Overall a very impressive facility. Derby County show the advantage of a dedicated DLO to look after disabled provision.

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