Exeter City

Exeter City

Stadium Information

Stadium

St James' Park

Address

St James Park
Stadium Way
Exeter
EX4 6PX

Club / stadium contact for disabled supporters

Name

Nick Saunders (Disability Liaison Officer)

Telephone no.

01392 411243 option 2 or 07913 256697

Website address

Disabled Supporters Association

Contact Name

ECDSA

Telephone no.

E-mail address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with limited accessible spaces. There are 6 accessible spaces for both home (4spaces) and away supporter’s (2 spaces) available 20 metres away at the front of the stadium. Please contact the club for availability, spaces can be reserved up to 24 hours in advance from the main reception. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Exeter City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For all the latest ticket information visit the clubs official website.

 

Supporters requiring access to designated areas are advised to purchase tickets in advance if they do not hold a season ticket as the club has limited space available.

 

 

Spectator Viewing areas

 

Home supporters have 31 spaces for wheelchair users available to them, and these can be found on a raised platform and at pitchside, 3 elevated areas in the Flybe Stand (covered), 3 areas in Big Bank Stand (2 covered with waterproofs available for 1 uncovered area , area 5). Ask the nearest steward if a waterproof is required. 3 spaces for wheelchair users can be found on a raised platform in the home section for away supporters, platform is elevated within the Flybe Stand, area 4 (Covered). This bay is designated for away supporters only. Exeter City understand away fans prefer to sit with fellow fans but at present this is the nearest accessible area for wheelchair users to the away supporters. Personal Assistants are seated within designated areas.

 

The club has two wheelchairs available for hire on match days for those supporters who have a need the loan of a wheelchair. There is no charge but a donation to Exeter City DSA would be welcomed. Supporters wishing to hire a wheelchair are advised to contact club reception for availability.

 

NB: Under existing minimum standards for accessible stadia, the club should have 88 wheelchair spaces (75 home and up to 13 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 39% of the guidance and has a shortfall of 54 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.


 

Accessible amenities

 

Both home and away fans can use the accessible toilet inside the stadium in corner of Big Bank Stand near the entrance to stadium, the area is stewarded and a Radar key locking system is used. There are also two accessible toliets in 'the park'. The club shop is accessible for all fans and has a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The club has a portable hearing loop for use in the club shop or reception. Dedicated match commentaries are available via 10 headsets ordered and collected from the main reception available to home and away supporters. Supporters are advised to contact the club reception for availability and to reserve a headset. Personal Assistants are seated adjacent. Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

Updated October 2013.

Comments about Exeter City:

 

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Comments

Sheila Quinn

Match: Exeter v York City 24/08/2014

Published: 26/8/2014

 

We bought our tickets from York but telephoned Exeter for an accessible parking space. We didn't have a pre-match meal as we drove non-stop from York as bank holiday traffic was horrendous.   

 

Arriving at the club, 2 friendly car park stewards helped us park & showed us the wheelchair user entrance. We made our way to the social club where we could have a drink & watch a match on tv. There is a burger van outside where we bought teas & bacon baps but pies were also on sale in the social club. The accessible toilets in the social club are opened by radar key. Programs were on sale just outside the club. 

 

Entering the ground, a steward pointed out the accessible toilets and told us where the teabar was. We were shown to an away wheelchair user area which was in the corner closest to the away fans.   As we were the only wheelchair user fans from York, we had this area to ourselves, It was a raised platform & fully covered and a really good view. The Exeter disabled fan steward visited us to check we were ok  and said if we wanted anything from the teabar he would get it for us, as it was up a few steps.

 

An enjoyable day out and everyone from the fans to the stewards were really friendly

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Thomas White

Match: Exeter v Oldham 09/03/2010

Published: 9/3/2010

 

I have been to many Premier League teams this year, and must say not many provide as good a view and comfort as I experienced watching Exeter on Saturday, all the stands for wheelchair users are covered and have excellent access, I was very impressed well done to you all at Exeter City.

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