Club / stadium contact for disabled supporters
0203 841 9024
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
A limited number of parking spaces are available for disabled supporters to book. These are located in the grounds of Fulham College Boys School on Kingwood Road. A wheelchair accessible shuttle bus links the car park with the stadium.
As parking spaces are limited, they must be arranged in advance, by contacting the Club’s Disability Liaison Officer. Spaces are finalised on a first-come, first-served basis to home or away supporters.
On occasion, spaces may also be available in Melcombe Primary School, just off Fulham Palace Road. These can also be booked directly through the Disability Liaison Officer. A shuttle bus links the school with the stadium but please note that the vehicle is not designed to be wheelchair accessible.
You must have a confirmed match ticket booking (or a Season Ticket) before booking a place at either parking location.
National Rail have published links to the nearest stations to sporting venues including Fulham see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Tickets can be booked directly by contact our Ticket Office on 0843 208 1234 option 2 between 9am and 5pm Monday to Friday.
For further information, please visit the Fulham Website
Spectator Viewing areas
The home wheelchair accessible areas at Craven Cottage are in 3 separate sections of the ground. The total number of spaces for wheelchair users in the home area is 31. The first area is in Block KL of the Johnny Haynes Stand Lower which has a capacity for 11 spaces for wheelchair users and is situated in the corner near to the Putney End. The second area is also in the Johnny Haynes Stand Lower in Block AL. This area has a capacity for 6 spaces for wheelchair users and is situated in the corner near to the Hammersmith End. The third area is in the Riverside Stand, in Block S and has a capacity for 14 spaces for wheelchair users.
All the wheelchair accessible spaces are under cover at the front of each stand. However, in the winter months these particular areas of the stands can be exposed to the elements. The seats for personal assistants are located either next to or behind the wheelchair users’ space. Exit routes are in the corners of the stands.
There are a total of 9 spaces for wheelchair users for visiting supporters located amongst the visiting supporters in the Putney End, Block P7. 4 of these spaces are restricted view and, as such, their prices are reflective of this.
An area has been set aside for ambulant disabled supporters. This area is in Block KL of the Johnny Haynes Stand and has been chosen for its clear entry and exit routes. Supporters should indicate on their ticket application if they wish to take advantage of this option.
There a two wheelchair storage facilities at the stadium located in the Riverside and Putney first aid rooms. These storage facilities may be reserved in advance on a first come first served basis by supporters who require the use of their own wheelchair to get to their seat but do not require a wheelchair space to watch the match. Both sites are stewarded at all times, however wheelchairs are stored entirely at the customer’s own risk. In addition to this storage facility the Club has 2 wheelchairs available for use within the stadium should a supporter require transportation from the stadium entrance to their seat. Supporters must book this service in advance and arrive at least 30 minutes before kick off to meet one of the Club’s Disability Liaison Stewards who will escort them to their seat.
NB: Under existing minimum standards for accessible stadia, the club should have 165 wheelchair spaces (140 home and up to 25 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 24% of the guidance and has a shortfall of 125 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
There is an accessible toilet situated close to each of the wheelchair user areas which can be accessed by using a RADAR key. There are both mobile and fixed catering units located around the ground serving a variety of refreshments. Several of these units are accessible to wheelchair users and, in addition, a complimentary catering pre-order service is available 30 minutes before kick-off for pre match and half time delivery in each wheelchair area.
Accessible services & information
Assistance dogs are admitted to the ground. The Club should be notified in advance of the game by contacting the Club’s Disability Liaison Officer, so adequate provision can be made. It may be necessary for the Club to decide the most appropriate location in the ground for the supporter to sit. Induction loops are fitted at all fixed catering units and in the main reception at Craven Cottage.
Updated August 2016.
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