Hull City

Hull City

Stadium Information

Stadium

KCOM Stadium

Address

KCOM Stadium
West Park

Hull

HU3 6HU

Club / stadium contact for disabled supporters

Name

Ann Holland

Telephone no.

01482 358303 or tickets on 01482 505600

Website address

Disabled Supporters Association

Name

There is no DSA at present.

Telephone

Email

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a Club Car Park with 90 accessible parking spaces for home supporters, parking passes required.  The ground can be reached by using the Priory Park & Ride, Hessle. The Walton Street Car Park adjacent to the stadium is accessible to both home and away supporters, no cost for Blue Badge Holders. Drop off facilities are available.

 

There is accessible travel provided for away games.

 

National Rail have published links to the nearest stations to sporting venues including Hull City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 


 

Away Travel

 

There is accessible away travel  provided for disabled fans, companions are charged for this service.

Getting a Ticket

 

For information on purchasing a ticket please visit the Hull City Website

 

Ticket office telephone: 01482 505600

Ticket office email: TicketOffice@smc-hull.com

Spectator Viewing areas

 

Home supporters have 131 spaces for wheelchair users available to them, and these can be found at pitch side and on raised platforms (64). 8 spaces for wheelchair users can be found on a raised platform in the away section for away supporters plus 13 pitch side wheelchair spaces. There are designated seats for ambulant disabled supporters in the home (200 seats) and away end (50 to 100 seats).

 

Ambulant supporters can sit anywhere provided they are able to access their seats safely. There are 200 amenity seats with the KCOM stadium for ambulant disabled supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 162 wheelchair spaces (138 home and up to 24 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 94% of the guidance and has a shortfall of 10 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 19 accessible toilets inside the stadium for home and away fans to use. These are located on the concourse, the corner of each stand and in hospitality areas. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does not have a hearing loop. Match commentaries are available via headsets; available from stewards. Facilities for assistance dogs are available, water is provided however there are no relieving stations. The concourses do not have rest areas included. The club does operate a wheelchair hire scheme.

 

Hull City Club Website - Disabled Supporters Information

 

Updated: August 2017.

DSA Additional Information

 

A Disabled Users Group for Tigers fans is now up and running click here for all the news and information relating to it.

Comments about Hull City :

 

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Comments

Aaron Slack

Match: Manchester City 3 Hull City 0 (26/12/16)

Published: 2/1/2017

 

I was sat in the middle of the concourse, and the view was quite good although seeing the goal infront of me was difficult due to fans having the tendancy to stand up, luckily I just managed to see all three goals including Yaya Toure's penalty.

 

It was good to be sat in with the away fans as well, and the atmosphere the City fans was great.

 

Hull offered to order me a gluten free pie due to having dietary requirements but still the food concourses are not wheelchair accessable which is a real shame, I did speak to the club about this before my journey and he did mention he has raised these issues but not heared anything back.

 

The ticket price was quite high with Concessions of £24 or Adults of £30, which is much more expensive than most other Premier League sides and that even includes Liverpool.

 

Overall, access for disabled supporters is good, and remarkable for a lower league club like Hull but still needs to be improved. 

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Mike Smith

Match: Hull City v Leicester City

Published: 13/8/2016

 

This stadium is like going back in time. I sat pitch side and the club have put high advertising LED boards that make it almost impossible to see the pitch. We were offered a £6 voucher for food. I came to watch the football not buy a pie. I couldn't buy the pie as the food area is not accessible for wheelchairs. Very poor. 

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