Ipswich Town

Ipswich Town

Stadium Information

Stadium

Portman Road

Address

Portman Road
Ipswich

Suffolk
IP1 2DA

Club / stadium contact for disabled supporters

Name

Warner Duff

Telephone no.

01473 400556 / 03330 050503

E-mail address

Disabled Supporters Association

Name

Gerry Gardiner

Telephone

077430886065

Email

officialitfcds@gmail.com

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 45 free accessible parking spaces for home and 5 accessible parking spaces for away supporter’s available by booking with the DLO. These are situated 100 metres away from the stadium. Drop off facilities are available. Roads around the stadium are closed on matchday.

 

The club provide accessible travel for away games

 

National Rail have published links to the nearest stations to sporting venues including Ipswich Town see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Ipswich Town Website

 

Telephone: 0333 00 50503

Ticket office email: mainticketoffice@itfc.co.uk

Spectator Viewing areas

 

Home supporters have 93 spaces for wheelchair users available to them, and these can be found at pitchside and on raised upper tier platforms.  10 spaces for wheelchair users can be found at pitchside in the home section for away supporters. There are designated seats for supporters with ambulant disabilities are available in the home (250 seats) and away end (20 seats).

 

Ipswich Town FC have identified a number of available Amenity and Easy Access seats within the stadium. These are as follows;

 

D3, Sir Bobby Robson Stand: x11 seats

Block 4, Sir Alf Ramsey Stand: x17 seats

SD, Sir Alf Ramsey Stand: x8 seats

Block S, Cobbold Stand: x47 seats

Block T, Cobbold Stand: x32 seats

Block T2, Cobbold Stand: x5 seats

Block U, Cobbold Stand: x16 seats

Block U2, Cobbold Stand: x10 seats

 

NB: Under existing minimum standards for accessible stadia, the club should have 180 wheelchair spaces (153 home and up to 27 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 57% of the guidance and has a shortfall of 77 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use the 14 accessible toilets inside the stadium which can be found adjacent the disabled seating areas. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does not have a hearing loop. Audio descriptive commentaries are available via headsets, reserve with the DLO. Facilities for assistance dogs are available. The concourses do not have rest areas included. There is a designated customer service point for disabled supporters on match days. The club do have a wheelchair hire scheme.

 

Ipswich Town Club Website - Disabled Supporters Information

 

Updated August 2016.

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Comments

Heather Whitehead

Match: Ipswich v Huddersfield Town

Published: 9/10/2016

 

My husband and I visited Portman Road for about the sixth time not all in my wheelchair, but due to my disability getting worse this is how it is from now on. Becuase of the layout of the ground, disabled away fans are situated in the same stand as the Ipswich fans and they can at times be a tad hostile, but a word with a lovely female steward last season sorted it all out and they now behave themselves a bit more. In the past we've gone in the same enterance as the players etc, but this season we were told quit abruptly by the stewards to go 20 yards down the road and up a ramp into a portacabin to have our tickets scaned. We always pay for a disabled space in the multistory which is about a minute away from the ground, easy to find and get in and out of. The visit was made even better by the terriers winning 1-0, the Ipswich fans weren't happy, but were told to keep their rivals Norwich off the top.  

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stewart coniff

Match: v aston villa

Published: 21/9/2016

 

The disabled area for home and away fans was overcrowded and spaces were not used properly . Many motability scooters on an angle that used up other supporters spaces and were in an area that was not used for supporters .

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Louise

Match: Ipswich v Leicester

Published: 4/3/2013

 

We parked fairly close to the ground in an ordinary flat car park (I don't have a blue badge so not able to use any accessible parking) which was ok but not that easy for someone with limited and painful mobility.

 

When we bought the tickets from LCFC they said that the seats were on row D so would be easy to access, however that turned out not to be true. We went to our entrance and I asked if I could get in other than going through the turnstill which is difficult for me and they kindly let me in through the gate but we were then met by many stairs and it turned out that our row D seats were on an upper level with no lift to access them just stairs.

 

Once through the gate there was no one to ask for help so I slowly climbed the stairs, the stewards at the very top did ask if i was ok and seemed concerned but obviously I was stuck in an upper level and had no choice but to cope!

 

They did ask other fans to walk round me rather than make me get up for them to access their seats and all fans were good in that they did that at first.

 

The problem is not Ipswichs fault, if we had known more about the stadium then we would have asked about lower level seats but the staff who sold us the tickets at LCFC don't seem to have any knowledge on levels etc and they just sugest we phone the away stadium but as I dont have a blue badge thats usually a pointless exercise and we have to buy our tickets from LCFC anyway.

 

Maybe there could be some way of making sure that the clubs have some knowledge of the away games stadiums ?

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Gary Deards

Match: Ipswich v Reading 09/08/03

Published: 25/10/2012

 

Car parking for 50 disabled supporters on a first come first served basis. I arrived at 12.30pm for a 3pm kick-off but there were still spaces available at 1.30pm.

No particularly obvious disabled signage but accessible turnstiles near stand entrances. For wheelchair access to Brittania Lower stand, the entrance is some 400m + to wheelchair position.

Brittannia Lower tier ,which is used for away wheelchair supporters, is 2 feet below pitch level. There is also 2 rows of wheelchair positions so if you are at the rear section, you would not be able to see above/through wheelchairs in front. Helpers are situated behind the wheelchairs which is again not ideal.

I was fortunate to get a seat in the new elevated North stand which is for home supporters only and offers a fantastic view with no obstructions whatsoever. The best disabled facilities I have ever been in. Pity it is only available for home supporters. Other wheelchair platforms are on partially elevated and may offer better views but all pitchside ones are below pitch level.

Nearby bar and refreshment facilities were available and accessible in the North Stand. Brittania Lower were some distance away.

Toilet provision in North stand was excellent although door was very heavy to open on your own.

Overall a very impressive facility in the North Stand. Less impressive elsewhere but the club are aware of this and the local DSA/Warner offers a very efficient ticket collection service for home fans.

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Rob Lewarne

Match: vs Colchester 09/12/2008

Published: 25/10/2012

 

Parked over the road in a multi-storey car park (as directed). The tickets were collected very easily from the gate as we entered. No obvious signage as to where to enter the ground.

The wheelchair spaces in the Brittania Stand are the worst situated I have come across - as noted previously, they are below pitch level and right in one corner of the ground. If the action is at the other end of the pitch you have no idea what is happening. Having your carer sat about 12 feet behind you is a bit of a pain as well.

Didn't use WC or concessions so can't comment really but the main thing about the facilities at Portman Road is that the view is awful!!!!

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Pete swanson

Match: Brighton Oct 1st 2011

Published: 25/10/2012

 

A very warm welcome from the disabled stewards who looked after us for the game, a good view but might have been a problem as they allow their own wheelchair fans to sit right in front of you at pitchside! lucky there was room for us to move or we would not have been able to see all the game, overall a very pleasant experience. Free parking for disabled away fans, good toilet facilities and food and drink all ok. Looking forward to going back again

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