Leicester City

Leicester City

Stadium Information

Stadium

King Power Stadium

Address

Filbert Way
Leicester
LE2 7FL

Club / stadium contact for disabled supporters

Name

Jim Donnelly

Telephone no.

0116 229 4555

Website address

Disabled Supporters Association

Contact Name

Andy Gubbins

Telephone no.

01858 467456

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 36 accessible parking spaces for home and away supporter’s available. Away clubs will be issued with 6 accessible car parking spaces, parking can be booked by calling the sales team on 0844 815 5000 option 1. Drop off facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Leicester City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Disabled tickets are available to purchase in person at the City Fanstore or by contacting the Sales Centre on 0844 815 5000 or email sales@lcfc.co.uk

Spectator Viewing areas

 

Home supporters have 146 spaces for wheelchair users available to them, and these can be found at pitchside and on raised platforms. 8 spaces for wheelchair users can be found on a raised platform in the away section for away supporters.

 

Pitch level wheelchair spaces with carer's seated immediately behind in the West Stand (Block A2, B1, B2, B3, C1, C2) and East Stand (Block H, J1, J2, J3, L1 ) A limited number of wheelchair spaces also allow for a carer to sit alongside the wheelchair user, if this is a requirement.  For season 2013/14 PA's will sit alongside wheelchair users in the East Stand.

 

Upper platform wheelchair spaces with carer's seats behind in the Family Stand (Block P2), the Spion Kop (Block SK 4) and the East Stand (Block H & Block J3).

 

Lower platform wheelchair with carer's seats behind in the Family Stand (Block P2), the Spion Kop (Block SK4) and the East Stand (Block L1).

 

Designated seating for ambulant disabled supporters (Block B3, Block SK 4, Block H and Block P 2). For more information see: http://www.lcfc.com/fans/disabled_supporters/

 

NB: Under existing minimum standards for accessible stadia, the club should have 186 wheelchair spaces (158 home and up to 28 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 83% of the guidance and has a shortfall of 32 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use the 16 accessible toilets inside the stadium. All accessible toilets in the King Power Stadium are fitted with RADAR Locks. Supporters are advised to bring their own key.The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

Leicester City Football Club  & LCFC Disabled Supporters Association are proud to announce Audio Descriptive Commentary will be making its debut at the home game against AFC Bournemouth on Saturday 26 October.The headsets should ideally be booked in advance of match day by contacting Leicester City Football Club’s Disability Liaison Officer Jim Donnelly by telephone on 0116 2294555 or by email at fanzone@lcfc.co.uk.

 

The headsets can be made available for supporters wishing to use them on the day of a game and can be collected from the Matchday Staff Entrance, situated at the South Stand area of King Power Stadium from 12.30pm until 2.30pm for 3pm kick off and 5.15pm until 7.15pm on evening kick offs

 

Supporters can also contact the Secretary of the Disabled Supporters Association by telephone on 07596 376 872 or by email at dsasecretary@talktalk.netup to the day before a game

 

Please note that supporters will be asked to leave their payment card details and should you fail to return the headsets, there will be a charge of £80 to cover the cost of replacement headsets.

 

The club does not have a hearing loop. Facilities for assistance dogs are available. The concourses do not have rest areas included. LCFC have a dedicated team of Accessible Support Stewards to assist disabled supporters.

 

Updated September 2014.

Club Additional Information

 

Leicester City have recently unveiled a new coach for disabled supporters to travel to away games. Click here to read more. 
 
For further information and to book your seats please visit the City Fanstore or contact the Sales Centre on 0844 815 5000 or email sales@lcfc.co.uk

DSA Additional Information

 

Leicester City DSA - The Net

 

The Net is Leicester City DSA's Newsletter and the latest version can be accessed by clicking here.

 

Included in the Newsletter is a report from the Vice-Chair, Barbara Merrell, general news update on Stadium matters and ticketing, Player of the Season Awards and an advert for Accessible Support Stewards for the club. 

 

To view previous copies please click here

 

Away Supporters Guide to the Disabled Facilities at the King Power Stadium by the DSA can be found here.

Comments about Leicester City :

 

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Comments

Amy Wilson

Match: Leicester v Everton 16/08/2014

Published: 26/9/2014

 

Met by a very helpful steward when getting off the coach who took us through to entrance gate. Was sat on a slightly raised platform behind the goal with the rest of the away supporters. Some of the disabled supporters were sat to my right in the Leicester end in a non raised area, a couple of the supporters who were sat in this area said they found it a little tricky to see over the advertising boards that were around the perimeter of the pitch as they were a little high for some to see over. The view from the area I was in, was relatively good apart from stewards and police walking slowly up and down during the game and also towards the end when stewards placed themselves pitchside. The accessible toilet was located on the concourse in the away end and accessed by a RADAR key, toilet was spacious and clean.


The only main problem myself and other wheelchair users found was the lack of space on the raised ramped area, if in the first spaces you would need all the other wheelchairs to move down the ramp so that you could get out to go to the concourse etc as a result no one moved at HT to go to the toilet or get food/drink. At the end of the game, we had to wait for the wheelchair user who was nearest the top of the ramp to move first before the rest of us could leave. As it happened he had problems with his electric wheelchair and it took a good 5 minutes for his PA to get it going, so none of us could move until then, I think this may need looking into if possible by the club but apart from that it was an enjoyable visit to the King Power Stadium and I would definitely go back to this ground.

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Lin

Match: Wolves

Published: 21/4/2013

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. We were welcomed at the entrance and led in through accessable entrance to the front row. The view was excellent as were the Stewards who were very friendley and helpful.

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Louise Sheffield

Match: Thank You Jim Donelly

Published: 4/1/2013

 

Hi, I would like to praise and thank Jim Donelly at Leicester City FC fanzone who has been a great help and has arranged for me to park close to the stadium untill my operation is done and I am more mobile and no longer in pain and struggling with mobility ... he has been such a good help and I can't thank him enough and I am now looking forward to going to see City play knowing that I don't have a long and painful walk anymore.

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Jim Donelly from Leicester City

Match: For Louise (Sheffield Match)

Published: 6/12/2012

 

Can you ask this lady to contact fanzone@lcfc.co.uk please or call 0116 2294555 and ask for some help please

 

Thank you

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Louise

Match: Sheffield

Published: 30/11/2012

 

I am a season ticket holder for the last 3 seasons and have been going as often as I could since I was a child. Now I have a torn ligement in my knee and awaiting surgery for it, I have a great deal of pain and lack mobility, my seat in the stadium is up lots of stairs and sometimes i can't manage it. When this is the case I ask one of the stewards for a lower seat and the guy I ask is always very helpful and always gets me a lower seat, although I have to wait till everyone else is already in their seats. I could solve that problem by going to the ticket office and changing it but that means more walking, they are good at helping me with the seat. However the parking is a masive problem, we usually park at the Tigers ground car park but its a long slow and painful walk for me from there so my partner drops me off at the stadium which is ok so far although I have seen other people being told not to drop people off, at the end of the game. I then walk (slowly) back to the car at the Tigers ground and this is painful but the best option so far. However the Derby game is causing me a problem because the Tigers are playing too so we cant there. We phoned the ticket office to see if there is parking for disabled people and were told none is available unless we park at Filbert street for the price of £12.50 (£5 for blue badge holders) and have a 10 min walk to and from. This really isnt acceptable and it means I may not go to the Derby game as we have no idea where any affordable parking is! We have had less problems going to away matches! What would be good is if there was a drop off and pick up spot that can be used straight after the match . I can wait to be picked up but the roads are closed for some time after games so I would be having to stand for ages!

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Chas Banks

Match: 2003/04 season

Published: 25/10/2012

 

Getting There
It's easy to find, the new location is well signposted all the way from the Motorway.

Parking
Absolutely zero parking at the ground (apart from the execs of course), but there are opportunities in nearby side streets if you get there early.

Entrance
It's easy to find and the stewards were all excellent..

The Viewing Position
The positions are in little pod type of things. They are pitch side, but because they are raised you can see past the photographers and Police. You are also protected from the crowd behind you. The only drawback is that once in, everyone else has to move to let you out. Helpers sit behind you.

Price,Toilets & Catering
There are modern, clean disabled toilets at the end of the stand as you would expect in a new stadium. Catering was hard to access for me, but my helper was back in minutes with my drink.

It was a 2 for 1 ticket deal. The stewards were excellent, very friendly, the view of the game was very good and the pies were brilliant. A good day out.

Marks
Eight and a half out of ten.

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David Mear

Match: Leicester City v Derby County

Published: 25/10/2012

 

I travelled from Derby with the Rams fans coach, good rec'ption for Disabled fans stewards are spot on, the food and drink is easy to reach and easy to approach in a wheelchair, the accomidation is elevated good views from my wheelchair, cannot fault it as a Disabled Fan would recomend it to any Disabled supporter a very good day out.

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Lynn Ratcliffe and Dougie( the dog)

Match: LCFC v Manchester City FA cup 3rd round 10/12/2010

Published: 25/10/2012

 

I attend matches with my Assistance dog Dougal and my Daughter
We had a very enjoyable day, we were welcomed off our coach by one of the stewards (Liz) who took us to our seats, went with us for drinks and often made sure we were okay and that Dougal's needs were met
The only negative was if the away fans stand ( which City fans always do) it was difficult to see the goal at one end from the wheelchair bay, me and my daughter were okay but it may be difficult for some people. the rereshments were very reasonably priced, and the toilet was okay but there was only one for disabled people which could cause problems at busy times.


The police prescence was heavy but they seemed pleasant enough, they were well organised and once all the away coaches were ready they gave us an escort away from the ground

 

I would certainly go to leicester again

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Gary Deards

Match: Leicester v Reading 13/08/2011

Published: 25/10/2012

 

Very difficult ground to park at if you travel by minibus and need driver to stay as a PA - we had to park almost 20 minute walk away although thry would have allowed a drop-off. Helpful stewards but as an away fan you have to enter via home areas and be escorted through concourses etc - seems bizzarre as on exit you head out at away section. Views are slightly elevated but not enough room to enter/exit if area full.

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Andrew Paterson

Match: Leicester V Leeds 15/06/2012

Published: 25/10/2012

 

Treated brilliantly by both the police and the ground staff, they let me in with my crutch and escorted me to my seat to make sure I was safe. Brilliant. keep it up!

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Rod Gough

Match: Charlton Athletic match 30/06/2012

Published: 25/10/2012

 

Went acouple of years ago with Charlton Ath . Thought going to the new stadium would be a good experience, ha!! The disabled supporters in front of the away fans including my wife & son were ok but the overspill of away fans were put just past the coner flag infront of home supporters. Shall we count the globlets of spit that were spat from the home supporters for 90 mins. Stewards just said we don`t usually put supporters here, we know why now. New ground was fine but hope we don`t get the same returning to the championship this year. personally not a nice place to visit or wasn`t that day.

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