Leyton Orient

Leyton Orient

Assessment of Accessible Facilities

Stadium

Matchroom Stadium

Address

Matchroom Stadium
Brisbane Road
Leyton
E10 5NF

Club / stadium contact for disabled supporters

Name

Lindsey Martin

Telephone no.

0871 310 1884

E-mail address

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with accessible spaces for both home and away supporter’s available, 20 yards away. Please book via telephone or letter. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Leyton Orient see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Below information from the Leyton Orient website. Tickets should be booked in advance with the ticket office on 0871 310 1883 or by email (by clicking here)

Spectator Viewing areas

 

Home supporters have 54 spaces for wheelchair users available to them, and these can be found at pitchside. 7 spaces for wheelchair users can be found at pitchside in the away section for away supporters. Supporters with ambulant disabilities can request seating on the front row in all sections of the stadium.

 

NB: Under existing minimum standards for accessible stadia, the club should have 92 wheelchair spaces (78 home and up to 14 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 66% of the guidance and has a shortfall of 31 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are fully accessible.

Accessible services & information

 

The club has a hearing loop. Match commentaries are not available. Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

Updated October 2013.

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Comments

J&J

Match: 12/10/2013

Published: 24/10/2013

 

This was our fourth visit in 4 successive seasons and our second LPF Review (although my husband missed our last visit in Apr).   This review therefore just updates any changes since my last review. 

 

Access to the Ground

Tickets for wheelchair user and companion remain free of charge but for the first time we were able to collect them from our own Club’s Box Office and did not have to ring Orient for them.  

 

Facilities in the Ground for Away Wheelchair Fans

Viewing Areas

As good as ever.   We had 5 wheelchair users with companions and were not crushed at all.  I could get a good 3G signal. 

 

Refreshments

No change apart from companions were not offered a complimentary cup of tea at half time and one wheelchair user was missed.   I think this was due to there being so many of us.  

 

Accessible Toilets

Really pleased to report that Orient told LPF after my last review that they would see if they could reposition the hand drier which I said was too high up the wall.   Hey presto, it has come down the wall.   Thank you Orient.   (It also shows the value of writing these reviews!).  Loo is right hand transfer.   I think I am right in remembering I couldn’t get any hot water and there was no hand soap.    Lock on accessible loo was broken.   As I did not fancy being over-exposed(!), I had to go in search of a steward to do door duty.   They happily obliged and told me they were aware the lock was broken.   Hopefully given Orient’s response to the hand drier, the lock will soon be fixed. 

 

Headset Commentaries for Visually Impaired Fans

When I rang to reserve a headset as in previous years for my visually impaired husband, I was told that they are not able to provide this service at present but hope to do so again in the future.   Hopefully they can as, although I subscribe to my Club’s Player commentaries, I could not get that or a radio commentary on my iPad and missed the first 15 mins of the game trying to get a commentary for my husband as it makes following the game so much more meaningful for him.

 

Attitude of Club Officials

Excellent as always.   All credit to Orient.  

 

After the Match

No problems.

 

Will We go Again?

Definitely yes.    Taken all round, one of the best grounds to go to as a visiting away wheelchair fan.   If all grounds were like Orient, I wouldn’t need to write reviews!

 

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Just J

Match: 13/04/13

Published: 23/4/2013

 

This was my 3rd visit in successive seasons to Orient as an away wheelchair fan.   Tickets for disabled fans and a companion are free at Orient.   You ring up and they post the tickets to you or you can collect on the day.   The ticket office is on the same side as the ground as you enter as away fans.

 

Each time I have travelled to Orient in my club’s wheelchair accessible mini bus which is provided as part of the Club’s official away transport.   The advantage of this is the mini-bus is allowed to park in the street immediately opposite our entrance to the ground.   I am aware that a fellow wheelchair supporter got a parking ticket at Orient.  He told me he could not find anywhere to park even with a Blue Badge (I am not aware of any car park).   The ground is in a residential area with congested on-street residents’ parking bays.    It is a block behind the main road, where there appeared to be a lot of small eat-in and take-out, fast food outlets and small shops.   At the bottom of the road closest to the away end is a park area with toilets (although I did not test them) and seats which is pleasant if you are waiting to go in.  

 

The entrance for away wheelchair fans is the high steel gates to the left of the away turnstiles (just before the flats start).    If the stewards don’t spot you first, knock on the gates and they will open them for you.    You are then in a wide passage way at the end of one of the side stands, where the away fans occupy the half nearest to you.  The pitch is directly in front of you and you turn right immediately in front of the pitch to access a slope up to the away wheelchair fans viewing platform.   There is space for around 6, possibly more wheelchair users with companion seats in twos between the wheelchair spaces.   The away fans are behind and at the side of you, the view is excellent and not obscured at all by any officials walking past during the game.    Although you are just undercover, if it rains, it does blow in on you, so take water-proofs.  

 

To get to the accessible loo and refreshments you turn left rather than going down the slope in front of the stand, go down a small slope and turn left again to access the underneath of the stand.   It is dark and on this visit when there was 600+ away fans this area was very crowded at half time.    It is therefore much to the credit of the Orient “Customer Service” (as emblazed on their jackets), a member of staff immediately came to my assistance and cleared a path for me to the accessible loo which is at the back, half way along of the refreshment area (big red door).  The loo is a fair size but dark and the floor was very wet although the loo and hand basin were clean.   There is an emergency pull cord but this can only be pulled if you are sat on the loo.   The most amazing feature is the height of the hand drier it must be at least 6ft up the wall!   The door opens out so you need to be careful if the outside area is busy with people queuing/standing.  

 

I didn’t particularly look but I don’t think there was any dropped counter at the refreshments.  Perhaps in recognition of the challenges this area represents for away wheelchair users, on this and my last visit, the away wheelchair users and their companions have been served with a complimentary tea towards the end of the lst half from a very interesting teapot that looks as if it was the team’s teapot in the 1950s but it produces a mean cup of tea which I have been very thankfully for.   This has been served by another “Customer Service” official, who I was impressed with, as without me asking, did not overfill my cup for me.   The tea bar was also able to provide a straw for my coffee purchased before the game and the top had a peel off hole to use the straw with.   Very impressed. 

On the previous two visits when my husband was with me, as he is severely visually impaired, he has been very pleased that Orient provide a headset commentary for visually impaired fans and make it available to away fans sat in the away stand.  

 

Getting out at the end was easy as it was only away wheelchair fans using the exist we used and the road we existed onto was closed to traffic at the end of the match and there was a dropped kerb.  

 

We would happily return to Orient, which (accessible loo limitations aside) clearly does a lot to meet the needs of visiting away wheelchair fans which is much appreciated.

 

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