Liverpool

Liverpool

Stadium Information

Stadium

Anfield

Address

Anfield
Liverpool
L4 0TQ

Club / stadium contact for disabled supporters

Name

Michelle Kirk, Equality and Inclusion Adviser

Telephone no.

0151 432 5678

Website address

Disabled Supporters Association

Contact Name

Liverpool Disabled Supporters Association

Telephone no.

0151 432 5676

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There are 50 accessible bays in Stanley Park car park for disabled supporters, 20 of these are for those in receipt of a seasonal car park pass, 30 are distributed on a match by match basis. A further 4 accessible bays are located in the Anfield road car park, close to the stadium disabled entrance. Access is generally level, main stand has a short ramp.

 

New temporary drop off point -effective from 13 September 2014. Click here for details. 

 

National Rail have published links to the nearest stations to sporting venues including Liverpool see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Liverpool FC website.

 

Tickets for disabled supporters can be purchased by contacting 0843 170 5555, option 1 then option 0, by email on disability@liverpoolfc.com, please note that during busy times a response can take up to five days.

 

Spectator Viewing areas

 

Home supporters have 92 spaces for wheelchair users available to them. 8 spaces for wheelchair users can be found in the home section for away supporters. Spaces can be found in the Paddock Enclosure, in front of Main Stand which has 32 pitch level positions and a raised wheelchair user platform with a capacity of 8 spaces for wheelchair users and personal assistants. The Kop Stand has 31 positions and the Anfield Road stand has 29 positions. Apart from the 8 places in the Paddock all places are pitch level offering partial cover. PA’s sit behind. Liverpool have an unlimited amount of tickets for Ambulant disabled supporters and offer up to 2  complementary PA tickets depending on the level of assistance required. Whilst Ambulant disabled supporters can sit anywhere within the stadium Liverpool also have a dedicated area for Ambulant supporters in the paddock as this is the most accessible area of the stadium with wider walkways and seats with extra legroom.

 

NB: Under existing minimum standards for accessible stadia, the club should have 220 wheelchair spaces (187 home and up to 33 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 45% of the guidance and has a shortfall of 120 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are now 8 accessible toilets for home supporters and 1 for away supporters are available, all accessible toilets have recently been refurbished with full length mirrors, privacy curtains, re location of hand drying equipment next to wash basins, high contrast colour co-ordinations between handrails and walls and non slip floors. All with dedicated stewards on hand. Low-level counters at nearest catering bars on concourses, although steward assistance is available on request. An induction loop is fitted in the ticket office and the stadium.

Accessible services & information

 

There are 40 headsets available for an audio service in the stadium, any disabled supporter can request to use this equipment and the system has 2 options of 2 different radio commentary services. Liverpool are currently looking into the feasibility of introducing an audio descriptive service, further details of this will be published by the club shortly. Provision for assistance dogs is available on request.

 

Updated October 2013

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Comments

Heart of Midlothian Disabled Supporters Club

Match: Liverpool v Heart of Midlothian 31.08.12

Published: 14/2/2013

 

On 31st August 2012 Heart of Midlothian visited Liverpool in the Europa League.

 

Six wheelchair users and their PA's made the journey to see the match along with wheelchair users who support Motherwell and Dundee who had always wanted to see Anfield.

 

The overall opinion of those who attended that night was mainly negative. Stewards were very helpful an the atmosphere was terrific. However the view was pitch side behind the goal and open to the weather.Thankfully it was not raining that night. There was no available accessible parking and away fans had to share an area with home fans. Surely a club as big as Liverpool could have an inclusive away area? At half time an official of the HDSC asking for access to the wheelchair area to take a photograph of all the Scottish wheelchair user fans together for the SDSA web site however was refused despite repeated requests from the fans.

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Gary Deards

Match: v. Reading - 2008

Published: 25/10/2012

 

I agree totally with the previous comments - no improvements in the years since that report

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Chas Banks

Match: v. Man Utd 2006

Published: 25/10/2012

 

Getting There
Easy for me. One hour

Parking
Similar to Everton. Old ground, set in back streets. All parking is very difficult, but don't be tempted to park in a residents bay. You will get a ticket. Double yellows or park some way away and push up the hill.

Entrance
It's tough to find without help, but head for the ground and ask a steward, they are pretty helpful in my experience.

The Viewing Position
It's another painted box on the floor with your helper sitting behind. Problematically though, when you leave enough space for your helper to sit behind you, there is hardly any room in front of you for people to pass by. Unfortunately people (Police, programme sellers, St John's ambulance, Stewards, Uncle Tom Cobley etc) are constantly passing by and getting out to use the toilet is impossible at times. It doesn't help that you are on a slope and feel as though you are falling down a hill!

If it rains you get wet. Very wet, as the edge of the stand roof is immediately over your head and it leaks. Badly!

Once the game starts the view is decent, but you are sitting with the Liverpool supporters and they don't like it if your team scores and you celebrate in front of them. I've been threatened and spat on over the years I'm sorry to have to report.

Price,Toilets & Catering
There were two modern, clean disabled toilets at the end of the stand which you pass on your way in.

Catering was possible to access for me, but getting through at half time is very, very difficult.

It is a 2 for 1 reduced cost ticket. The stewards were helpful and friendly and the view of the game was quite good.

Marks
7/10

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Mr D

Match: Liverpool v Hull 14/12/2008

Published: 25/10/2012

 

I found the parking quite easy, I asked a policeman where the best place was to park for disabled people, he let me through a road which was supposed to be closed off and advised me to park down Rockville Street or Avenue as long as I parked in a bay as it was normal restrictions. This was only about 5 minutes from the entrance. The stewards were very helpful and polite. The disabled toilets were also near by.

The view was pitch level and I was sat behind a steward for the entire match so I had to keep leaning left or right depending on where the ball was, he did try to sit as low as possible as he knew he was blocking my view but he still blocked a big part of the pitch. You are also sat in with the home fans.

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thomas white

Match: spurs 22/02/2010

Published: 25/10/2012

 

when we got to the ground we were escorted to the entrance by police and the stewards, and then to our seats by stewards, they then informed us that we will be getting free hot drinks for both the disabled and carer, and it was very welcomed on a very cold night, i would like other clubs to take notice of this, overall liverpool were very professional in their attitude to away disabled supporters, i was very impressed

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Lynn and Dougal(my Assistance Dog)

Match: Liverpool v Man City 11/04/2011

Published: 25/10/2012

 

I can only comment about the facilities from an Ambulant disabled supporters point of view, I think wheelcair users were else where in the ground. We were met by very welcoming Stewards who took us into the ground via a door as Dougal can't use a turnstile, the door took us directly on to the away section concorse. The steward enabled my carer to get our drinks before showing us to our seats. We did have to climb and then decend a few steps which could be difficult for some people. We were right in the corner near the the segregation, however this didn't pose a problem, there was good banter from both sets of fans. The view of the pitch wasn't to bad once everyone had settled. There was one accessable toilet which was shared with the Liverpool fans from the main stand, it was old but clean. Refreshments were quite reasonably priced and not too bad which my carer went for. Despite the result I really enjoyed going to Anfield.  It was the Anniversary of the Hillsborough disaster which made the visit even more moving as we visited the Memorial and the "You'll Never Walk Alone Gates" before the match, as a football fan it was a really emotional experience especially as City are playing in the Semi- Final of the FA Cup on Saturday.

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