Manchester City

Manchester City

Stadium Information

Stadium

Etihad Stadium

Address

Manchester City Football Club,
Etihad Stadium,
Etihad Campus,
Manchester
M11 3FF

Club / stadium contact for disabled supporters

Name

Francine Bebbington

Telephone no.

0161 444 1894 (option 1, option1, option1)

Website address

Disabled Supporters Association

Contact Name

Mark Barber

Telephone no.

07740859216

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

For information on club matchday parking please see Parking facilities for disabled supporters page on the club's website.

 

Parking facilities for disabled supporters are available inside the stadium complex with 111 perimeter car parking spaces allocated to disabled membership holders. In addition, there are 350 spaces in Blue Car Park H and 55 spaces in Blue Car Park G which is located just 250 metres from the stadium.

 

Manchester City currently have a high demand for accessible parking bays and therefore operate a waiting list based on receipt of the application from supporters for an accessible bay. Disabled Supporters who hold a ‘Blue Badge’ may apply for free parking, subject to availability, on a match by match basis. Supporters will need to supply a copy of their Blue Badge to the club to qualify for free parking. ‘Pay on the day’ parking is available in the stadium car parks and pricing is clearly displayed in advance of entering the car park.

 

The club also operates a free shuttle service using buggies to transfer supporters who need assistance from the car parks to the stadium. The service runs up to kick-off and resumes again after the final whistle, although supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters. 

 

The club can also arrange for a drop off pass to be allocated, where disabled supporters can be ‘droped off’ as close to their  entrance as is possible. 

 

National Rail have published links to the nearest stations to sporting venues including Manchester City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Disabled supporters may apply for home and away match tickets by calling the clubs Disabled Liaison Officer on 0161 444 1894 (option 1, option 1, option 1), by emailing disabledtickets@mcfc.co.uk or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium. The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday). Both facilities will open on the day of all scheduled First Team home fixtures and Supporter Services will open for all scheduled First Team away fixtures until kick-off.

 

All tickets are sold subject to availability, loyalty point requirements and any specific sales criteria set by MCFC or the away club. For further ticket details on each fixture, please visit Man City's Tickets and Travel page. Applicants must state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for an assistant.

 

For information on season cards, membership or purchasing a matchday ticket please visit the Manchester City Website

 

Spectator Viewing areas

 

Home supporters have 190 spaces for wheelchair users available to them positioned across all areas of the stadium with ground level access to level 1 or lift access to levels 2 and 3. 9 spaces for wheelchair users can be found in the away section for away supporters in level 1 to the rear of the away section of seating. Please note: that whilst every effort is made to allocate assistant seats adjacent to the wheelchair bay, some stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location. For example, there may be 3 wheelchair bays, then 3 assistant seats. Places for other disabled supporters are unlimited. MCFC will work with the supporter to find them the best seats depending on their requirements. To make arrangements, please call 00 44 (0) 161 444 1894 ( option 1,1,1).

 

NB: Under existing minimum standards for accessible stadia, the club should have 226 wheelchair spaces (192 home and up to 34 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 88% of the guidance and has a shortfall of 30 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 30 ccessible toilets across all levels. Accessible toilets are also located within their hospitality lounges and suites. All toilets are fitted with radar locks and keys which are available from nearby stewards. Manchester City do not currently have a ‘changing places’ facility available. Each stand has catering facilities for disabled supporters. All hospitality areas are accessible. Each suite and Platinum Box is fully accessible with a number of wheelchair spaces available within all corporate areas.

Accessible services & information

 

There are an unlimited number of seats available with audio commentary. Complimentary headsets are provided upon request to enable supporters to listen to the audio match commentary.  Headsets can be booked by emailing disabledtickets@mcfc.co.uk or by calling 00 44 (0) 161 444 1894 option 1,1,1, headsets for audio commentary are delivered to and collected from supporters.  Upon request the club will take steps to provide accessible information on CD, large print and Braille.

 

Manchester City request that any supporter wishing to bring an assistance dog to a match must contact the Disabled Liaison Officer on 0161 444 1894 (option 1, option 1, option 1) or via email at disabledtickets@mcfc.co.uk so that they can ensure the appropriate match tickets are allocated and adequate arrangements have been made.

 

For further access information on the Etihad stadium please see here.

 

Updated September 2014.

Club Additional Information

 

Manchester City can provide tours of the Etihad Stadium  to be conducted with a British Sign Language (BSL) interpreter, alongside the club’s official tour guides. The tours, designed for City’s deaf and hard of hearing supporters in conjunction with the Manchester Deaf Centre, were the first to be introduced by a Premier League club. The club is also able to offer tours to wheelchair users with the tour route accessible throughout. To discuss individual please contact the Manchester City Tours team on 0161 444 1894 (option 4, option 2) or email tours@mcfc.co.uk.

 

For all club access information please see the club website here. For general information including T&C’s and FAQ’s and please see here. For the Manchester City FC Disabled Supporters Ticketing Policy see here.

DSA Additional Information

 

To view the latest Manchester City DSA Newsletter and past issues please click here

Comments about Manchester City:

 

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Comments

Amy W

Match: Manchester City v Everton - 1st December 2012

Published: 14/12/2012

 

Additional picture of view for Everton match.

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Amy W

Match: Manchester City v Everton - 1st December 2012

Published: 14/12/2012

 

Additional picture of view at Everton match.

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Amy W

Match: Manchester City v Everton - 1st December 2012

Published: 14/12/2012

 

I travelled to the game by coach, all the coaches are parked within a short walk or wheel to the entrance to the ground. No problems with access from the coach park. A steward took us to one of the gates, where another steward took my tickets from me and scanned them, he then showed myself and my brother to the designated entrance for the away disabled supporters. Unlike previous visits to the Etihad this entrance took us straight in where the rest of the Everton fans were, on my other visits I've had to fight through the home end before gaining access to the away end, so well done City for moving the entrance gate for away fans.

 

The catering kiosk has a low level counter for wheelchair fans to be served and I was served quite quickly here. The toilets have a RADAR lock on them, I have my own RADAR key, but stewards also have keys.

 

The view from the back of the lower tier would be great if the fans in front stayed seated all game, unfortunately this never happens, so I spent most of the game trying to see through the fans in front of me which wasn’t easy. If the first row of seats in front of the wheelchair platform was left clear, even with the fans standing in the seats in front, the view from the disabled platform would have been practically unobstructed as when fans started to leave just before HT, I could see nearly all parts of the pitch, but unfortunately this wasn’t the case, so quite a few of us wheelchair fans struggled to see large parts of the game. As well as the fans blocking the view, I also had stewards and police standing on the steps blocking the view. I asked the steward if he could move or at least sit, he was very apologetic but said he couldn't as stewards always have to be standing on the steps. So this didn’t help me see either.  The carers sit behind the wheelchairs, more or less against the wall, the view for them isn't very clear and with police and stewards particularly at the start of each half walking past, it is quite hard for them to see well.

 

I can't fault the stewards who I dealt with on the day at the Etihad and I like the fact disabled away fans now go straight into the away end without having to manuovere through the crowded home area, it's just a shame the view isn't as good as it could be.  The price of the ticket for the disabled supporter was £40 (carer was free) considering the poor view, the price was a little bit high. 

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Brian McCarthy

Match: Man City V Everton 2012

Published: 5/12/2012

 

Parking, access and stewards very good. Good humoured and considerate.

Organised a more suitable seating area for Michael and me. Head set arrived via a gentleman whose only words were, I'll collect it 10 minutes before the end. The volume was too low and made it almost impossible to hear. Used a radio with excellent reception. Gentleman arrived 15 minutes before the end.

His reply was poor when I explained the volume and walked away. Not even a hello or thank you or a smile. Not another word. Pity really after such good attitude from all the stewards.

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Michael McCarthy

Match: 2011/12 season

Published: 22/11/2012

 

Man City's audio commentary works in the away section but you need to sit on the back row.

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Stephen Killick

Match: Man City v Spurs 11th November 2012

Published: 18/11/2012

 

Manchester City have fantastic facilities for wheelchair users. There is access to all three levels, the area for wheelchairs has a raised platform so if people in front stand up they do not infringe on the view. There are many disabled toilets and access to all areas is excellent. The only downside is the cost £40 for wheelchair user and carer is more expensive than other clubs.

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Gary Deards

Match: v. Reading - 2007

Published: 25/10/2012

 

Generally good access and viewing positions but carers sit behind and this gap is used as a walkthough by police/stewards (like Arsenal).

My wheelchair rises 30cm and i could see when supporters in front stood up. However, i could not see at the normal level.

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Chas Banks

Match: v. Man Utd 2005

Published: 25/10/2012

 

Getting There
This is my derby game, so it's the shortest trip of the season for me.

Parking
No problem parking, as long as it is organised in advance.

Entrance
It's tough to find without help, but the stewards were all excellent. Ironically, once you get to the entrance door, you can see the disabled sign. Just not from a distance.

The Viewing Position
As soon as I saw it for the first time I knew there would be problems. Same old story I'm afraid. Brand new stadium (built with public money I might add!) and absolutely no thought given to what happens to the view when people stand up. Which of course they always do at moments of excitement

Also, your carer has to sit (or stand is more accurate) behind and we only get 8 places!

The home supporters have better positions, as the slope of the mid and upper tiers is much steeper, which helps you to get a decent view.

Price,Toilets & Catering
There are modern, clean disabled toilets everywhere you look.

All the catering conters have special sections with lowered counters.

It cost 10.00 for both of us, the stewards were excellent, very friendly, but again the view of the game was appalling. Be ashamed, whoever designed this stadium.

Marks
5.5/10

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Tim

Match: Man City vs Spurs 20/12/2010

Published: 25/10/2012

 

Man City was good for disabled fans. We arrived in a mini bus and got free parking by our entrance. It was quite difficult to get through the concourse with all the Spurs fans around. The disabled area had a good view of the pitch from the back of the lower tier and under cover although slightly obstructed by standing Spurs fans. Unfortunately the stewards allowed fans to walk between the disabled section to get to the concourse which became quite annoying. Overall a good trip.

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