Manchester City Football Club,
Club / stadium contact for disabled supporters
+44 (0)161 444 1894 (option 1, option 1, option1)
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
For information on how to get to the Etihad Stadium, click here.
Parking facilities for disabled supporters are available onsite. Blue Car Park G is located 250 metres from the stadium and Orange is located adjacent to the East Stand of the stadium
The Club operates a free shuttle service using buggies to transfer supporters who need assistance from the Blue car park to the stadium. The service runs up to kick-off and resumes again after the final whistle, although supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters.
Please note: due to the pedestrian areas of the campus, the shuttle operates on Joe Mercer Way only and does not take supporters to the Etihad Stadium entrances.
Manchester City currently have a high demand for accessible parking bays and operate a waiting list based on receipt of the application from supporters for an accessible bay. Disabled Supporters who hold a ‘Blue Badge’ may apply for free parking, subject to availability, on a match by match basis. Supporters will need to supply a copy of their Blue Badge to the club to qualify for free parking. ‘Pay on the day’ parking is available in the stadium car parks and pricing is clearly displayed in advance of entering the car park. A stadium parking map is available here.
The Club can also arrange for a drop off pass to be allocated to fans.
National Rail have published links to the nearest stations to sporting venues including Manchester City see here for more information. Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
The Club’s dedicated tram stop, Etihad Campus is located adjacent to the Stadium, beside City Square. Metrolink is an easily accessible system; all stops have either a ramp, lift or escalator access. Most platforms have tactile edges for partially sighted passengers. All platforms have a designated wheelchair access point for step free access. Each tram has designated disabled areas with its own emergency/information call points. Further information is available here.
Getting a Ticket
Disabled supporters may apply for home and away match tickets by calling the Club’s Disabled Access Team on +44 (0)161 444 1894 (option 1, option 1, option 1), by emailing firstname.lastname@example.org or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium. Lift access is available.
The Ticket Office and Supporter Services are open Monday to Saturday, 9am until 5:30pm (closed Sundays and Bank Holidays). Both facilities will open on the day of all scheduled First Team home fixtures. Supporter Services will open for all scheduled First Team away fixtures until kick-off.
All tickets are sold subject to availability. Ticket Point requirements and any specific sales criteria set by MCFC or the away club. For further ticket details on each fixture, please visit Man City's Tickets and Travel page. Applicants must state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for a personal assistant.
For information on season cards, membership or purchasing a matchday ticket please visit the Man City Website
Spectator Viewing areas
Home supporters have 231 spaces for wheelchair users available to them positioned across all areas of the stadium with ground level access to level 1 or lift access to levels 2 and 3. 21 spaces for wheelchair users can be found in the away section for away supporters in level 1 to the rear of the away section of seating.
*additional provision where there is an increased visiting supporter capacity for domestic Cup Matches.
There are 5 accessible entrances at the Etihad Stadium: D, H, M, S and W doors, all of which are clearly sign posted. For supporters located on Levels 2 and 3, a lift is available at these entrances.
There are two Super Risers installed at the Etihad Stadium, one located one Level One of the Family Stand for Home supporters and the other located on Level One within the visiting supporter section.
Ambulant supporters are able to enjoy the game in the Etihad Stadium with their personal assistant (subject to qualification and requirement), from any seat they choose. If, for any reason, any ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact the Club’s Access Officer to discuss their requirements in more detail. We ask all supporters to consider the height and rake of the Level 3 stands as they may not be suitable. Handrails are available to provide support should you choose to sit on this level. There are also rest seats available on the Colin Bell Stand and East Stand Level 2 and Level 3 concourses.
NB: Under existing minimum standards for accessible stadia, the club should have 240 wheelchair spaces (204 home and up to 36 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and carry out regular reviews under the auspices of a full independent Access Audit.
There are 42 accessible toilets within the Etihad Stadium:
16 toilets on Level One
20 toilets on Level Two
6 toilets on Level Three
All toilets are fitted with radar locks and keys. Spare keys are available from nearby stewards. Every concourse washroom has one compartment (cubicle) that is suitable for ambulant disabled supporters.
A Changing Places provision is planned to be installed at the Etihad - more to follow.
Accessible services & information
There are an unlimited number of seats available with audio commentary. Complimentary headsets are provided upon request to enable supporters to listen to the audio match commentary. Headsets can be booked by emailing email@example.com or by calling +44 (0)161 444 1894 (option 1, option 1, option 1). Headsets for audio match commentary are delivered to and collected from supporters. Upon request the Club will take steps to provide accessible information on CD, large print and Braille.
The Club have induction loop equipment in the majority of customer contact points at the Etihad Stadium, including the Ticket Office and the main reception areas.
Assistance dogs are welcome at the Etihad Stadium. Manchester City request that any supporter wishing to bring an assistance dog to a match contact the Club’s Access Officer on +44 (0)161 444 1894 (option 1, option 1, option 1) or email firstname.lastname@example.org so that they can ensure the appropriate match tickets are allocated and adequate arrangements have been made.
The food concessions have low level counters, which can also provide handheld menus and drinking straws upon request. Please speak to a steward who will be happy to assist.
Man City Website - Disabled Supporters Information
Updated August 2016.
Club Additional Information
Read about Manchester City's support for Fare's Football People's Fortnight of Action here
Manchester City can provide tours of the Etihad Stadium to be conducted with a British Sign Language (BSL) interpreter, alongside the club’s official tour guides. The tours, designed for City’s Deaf and hard of hearing supporters in conjunction with the Manchester Deaf Centre, were the first to be introduced by a Premier League club. The club is also able to offer tours to wheelchair users with the tour route accessible throughout. To discuss individual please contact the Manchester City Tours team on 0161 444 1894 (option 4, option 2) or email email@example.com.
For all club access information please see the club website here. For general information including T&C’s and FAQ’s and please see here. For the Manchester City FC Disabled Supporters Ticketing Policy see here.
DSA Additional Information
Our Christmas Meal will be held in January this season due to issues with availability in December. The date has now been set as Thursday 22nd January doors opening at 7:00pm, so please place in your diaries and I will update again soon with full information on costs and how to purchase tickets.
To view the latest Manchester City DSA Newsletter and past issues please click here.
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