Manchester City

Manchester City

Stadium Information

Stadium

Etihad Stadium

Address

Manchester City Football Club,
Etihad Stadium,
Etihad Campus,
Manchester
M11 3FF

Club / stadium contact for disabled supporters

Name

Lisa Eaton

Telephone no.

0161 444 1894 (option 1, option1, option1)

Website address

Disabled Supporters Association

Name

Mark Barber

Telephone

07740859216

Email

mark@mcdsa.co.uk

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

For information on how to get to the Etihad Stadium, click here.

 

Parking facilities for disabled supporters are available inside the stadium complex with 111 perimeter car parking spaces allocated to disabled membership holders. In addition, there are 350 spaces in Blue Car Park H and 55 spaces in Blue Car Park G which is located just 250 metres from the stadium.

 

Manchester City currently have a high demand for accessible parking bays and therefore operate a waiting list based on receipt of the application from supporters for an accessible bay. Disabled Supporters who hold a ‘Blue Badge’ may apply for free parking, subject to availability, on a match by match basis. Supporters will need to supply a copy of their Blue Badge to the club to qualify for free parking. ‘Pay on the day’ parking is available in the stadium car parks and pricing is clearly displayed in advance of entering the car park. A stadium parking map is available here,

 

The Club also operates a free shuttle service using buggies to transfer supporters who need assistance from the car parks to the stadium. The service runs up to kick-off and resumes again after the final whistle, although supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters. Please note: due to the pedestrian areas of the campus, the shuttle operates on Joe Mercer Way only and does not take supporters to the Etihad Stadium entrances.

 

The Club can also arrange for a drop off pass to be allocated, where disabled supporters can be ‘dropped off’ as close to their entrance as is possible, and then the car can exit the campus and park in the designated area.

 

National Rail have published links to the nearest stations to sporting venues including Manchester City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 

The Club’s dedicated tram stop, Etihad Campus is located adjacent to the Stadium, beside City Square. Metrolink is an easily accessible system; all stops have either a ramp, lift or escalator access. Most platforms have tactile edges for partially sighted passengers. All platforms have a designated wheelchair access point for step free access.  Each tram has designated disabled areas with its own emergency/information call points.  Further information is available here. 

Getting a Ticket

 

Disabled supporters may apply for home and away match tickets by calling the Club’s Access Officer on +44 (0)161 444 1894 (option 1, option 1, option 1), by emailing disabledtickets@mcfc.co.uk or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium.

 

The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday). Both facilities will open on the day of all scheduled First Team home fixtures and Supporter Services will open for all scheduled First Team away fixtures until kick-off.

 

All tickets are sold subject to availability, Ticket Point requirements and any specific sales criteria set by MCFC or the away club. For further ticket details on each fixture, please visit Man City's Tickets and Travel page. Applicants must state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for a personal assistant.

 

For information on season cards, membership or purchasing a matchday ticket please visit the Manchester City Website

Spectator Viewing areas

 

Home supporters have 231 spaces for wheelchair users available to them positioned across all areas of the stadium with ground level access to level 1 or lift access to levels 2 and 3. 21 spaces for wheelchair users can be found in the away section for away supporters in level 1 to the rear of the away section of seating.

 

 

Level 1

Level 2

Level 3

Home Supporters

135

68

28

Away Supporters

12

9*

 

-

*additional provision where there is an increased visiting supporter capacity for domestic Cup Matches.

 

 

Please note: that whilst every effort is made to allocate assistant seats adjacent to the wheelchair bay, some stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location. For example, there may be 3 wheelchair bays, then 3 assistant seats. Places for other disabled supporters are unlimited. MCFC will work with the supporter to find them the best seats depending on their requirements. To make arrangements, please call 00 44 (0) 161 444 1894 ( option 1,1,1).

 

There are 5 accessible entrances at the Etihad Stadium: D, H, M1, S and W doors, all of which are clearly sign posted.  For supporters located on Levels 2 and 3, a lift is available at these entrances.

 

There are two Super Risers installed at the Etihad Stadium, one located one Level One of the Family Stand for Home supporters and the other located on Level One within the visiting supporter section.

 

Ambulant supporters are able to enjoy the game in the Etihad Stadium with their personal assistant (subject to qualification and requirement), from any seat they choose. If, for any reason, any ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact the Club’s Access Officer to discuss their requirements in more detail.  We ask all supporters to consider the height and rake of the Level 3 stands as they may not be suitable.  Handrails are available to provide support should you choose to sit on this level. There are also rest seats available on the Colin Bell Stand and East Stand Level 2 and Level 3 concourses.

 

NB: Under existing minimum standards for accessible stadia, the club should have 240 wheelchair spaces (204 home and up to 36 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore exceeds the current minimum guidance. They should continue to monitor this and  carry out regular reviews under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 42 wheelchair accessible toilets within the Etihad Stadium; 16 toilets on Level One, 20 toilets on Level Two and 6 toilets on Level Three. All toilets are fitted with radar locks and keys which are available from nearby stewards. Every concourse washroom has one compartment (cubicle) that is suitable for ambulant supporters. We do not currently have a ‘changing places’ facility available however the Club have identified a space and hope to install this facility during the 2015/16 season.

Accessible services & information

 

There are an unlimited number of seats available with audio commentary. Complimentary headsets are provided upon request to enable supporters to listen to the audio match commentary.  Headsets can be booked by emailing disabledtickets@mcfc.co.uk or by calling +44 (0)161 444 1894 (option 1, option 1, option 1).  Headsets for audio match commentary are delivered to and collected from supporters.  Upon request the Club will take steps to provide accessible information on CD, large print and Braille.

 

The Club have induction loop equipment in the majority of customer contact points at the Etihad Stadium, including the Ticket Office and the main reception areas.

 

Assistance dogs are welcome at the Etihad Stadium. Manchester City request that any supporter wishing to bring an assistance dog to a match contact the Club’s Access Officer on +44 (0)161 444 1894 (option 1, option 1, option 1) or email disabledtickets@mcfc.co.uk so that they can ensure the appropriate match tickets are allocated and adequate arrangements have been made.

 

For the complete access information at the Etihad Stadium. please click here.

 

Manchester City request that any supporter wishing to bring an assistance dog to a match must contact the Access Officer on 0161 444 1894 (option 1, option 1, option 1) or via email at disabledtickets@mcfc.co.uk so that they can ensure the appropriate match tickets are allocated and adequate arrangements have been made.

 

For further access information on the Etihad stadium please see here.

 

Updated September 2014.

Club Additional Information

 

Read about Manchester City's support for Fare's Football People's Fortnight of Action here

 

Manchester City can provide tours of the Etihad Stadium  to be conducted with a British Sign Language (BSL) interpreter, alongside the club’s official tour guides. The tours, designed for City’s deaf and hard of hearing supporters in conjunction with the Manchester Deaf Centre, were the first to be introduced by a Premier League club. The club is also able to offer tours to wheelchair users with the tour route accessible throughout. To discuss individual please contact the Manchester City Tours team on 0161 444 1894 (option 4, option 2) or email tours@mcfc.co.uk.

 

For all club access information please see the club website here. For general information including T&C’s and FAQ’s and please see here. For the Manchester City FC Disabled Supporters Ticketing Policy see here.

DSA Additional Information

 

MCDSA Christmas Meal


Our Christmas Meal will be held in January this season due to issues with availability in December. The date has now been set as Thursday 22nd January doors opening at 7:00pm, so please place in your diaries and I will update again soon with full information on costs and how to purchase tickets. 

 

To view the latest Manchester City DSA Newsletter and past issues please click here

Comments about Manchester City:

 

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Comments

Jo Mcnicol

Match: Manchester City 1 Tottenham 2

Published: 17/2/2016

 

Man city away legend lounge

 

It’s not often you  get to experience the best of both worlds, well I’m happy to say I did this weekend at the Manchester City Versus Spurs game.  I was invited into the legends lounge for the away experience. My journey started out on the short tram journey from Piccadilly which is fully accessible no hassle trip to the etihad stadium. We were checked into the lounge and escorted up in a fairly big lift to our table. Where we had a lovely pre match meal and there was plenty of room for me to get about without knocking into people. The disabled access toilet was opened by a radar key and access was great.

 

During the match we were outside on the top row of the level 2 stand where we had a perfect view and the away fans were in front of so we could join in, plus my carer had an extra bonus of a padded seat. It was a freezing day so being able to go back into the lounge at half time and warm up was perfect , no fighting your way through the concourse for me plus puddings and warm drinks along with a bar service was available.

 

It’s definitely an experience I would do again and I hope other clubs will offer a similar option, where you can pay to have an upgraded experience like other fans. 

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Amy Wilson

Match: Manchester City v Everton

Published: 20/1/2016

 

I have been to the Etihad Stadium every season since Manchester City moved there, I have always been of the opinion that considering the ground is so relatively new, the visibility and the design of the away disabled area could be much better. In my previous visits to this ground, I have always encountered some kind of difficulty in seeing the pitch at times and with general space on the platform. I arrived at the stadium last night expecting to have similar problems, oh how wrong I was! Manchester City have made significant changes to disabled area in the away and they have made such a difference.

 

There are now two new raised areas in blocks 113 and 114 on level 1. These platforms are accessed by ramps from the concourse. The platforms are much more spacious for the wheelchairs to move around compared to the old platform. PA's now have seats next to wheelchair bays and not against the back wall. But the best thing about the new platforms is the view, even with fans standing up from the seats in front, the elevation of the platforms is such that the wheelchair supporters still have a clear, unobstructed view of the pitch.

 

It looks as though the elevated platforms have been put in certain parts of the home end as well, Manchester City deserve a lot of credit for making these changes which have helped to improve the match day experience for disabled supporters.

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Connor Colhoun

Match: Man City V Swansea

Published: 18/12/2015

 

Just wanted to say I was at the game last Saturday vs Swansea (12th of December 2015) and I thought the Stadium was great access wise and thought the campus round the stadium was good to. I thought the wheelchair space was great as it raises up so you can see everything that's going on and most importantly see the all of the football game. I travelled from Scotland to see the game so will definitely return hopefully next year.

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Access Advisr

Match: Manchester City v AFC Bournemouth

Published: 20/10/2015

 

Posted from Access Advisr

 

Lets put the result to one side shall we!?

Due to a late departure we arrived at the Etihad with just 5 minutes to spare. We had been supplied with a car park pass and thankfully signage for each car park was good. The car-park stewards were very helpful and got us parked up near the stadium.

The dash into the ground was helped by stewards dealing quickly with our tickets and directing us to the right place. Again this was supported with good signage.

Entrance to the seating area was good. The view was from the top of the first tier and was excellent.

All fans in front of us stood, but unlike some venues (BIC Bournemouth take note), this wasn’t a problem. The fans directly in front of us were at a low enough level so as not to impede our view. So, a fantastic view and a fantastic atmosphere.

Getting out of the ground was easy as we were advised to join the away fan coach convoy.

So, top marks for Man City. Plenty of space, with ones own fans, and sensible arrangements to ensure the view wasn't obstructed.

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Graham

Match: Man. Ciry v Middlesbrough (F.A. Cup round 4)

Published: 25/1/2015

 

Ticket for row 'E' in South stand , away end . Everybody stood , which is the same for every away game , so couldn't

see the game for first 15 minutes . Noticed a seat in front row hadn't been taken so moved there as I can't stand.

Was ok until we scored and fans ran down the steps to the front and was barged from my seat . Stewards saw my

predicament and helped , one particular was very helpful .

The bigger picture for ambulant disabled fans is again tickets being allocated from the 'general allocation' which means

you can't see the game if you can't stand if you are not in the front row ! Why can't a few seats be allocated to those

who are 'ambulant disabled' by clubs so we can see the game. Surely in this day and age this could be done by clubs across the leagues as it is very costly to go to games to look at the back of someone and not see the action on the pitch. Polio means I can't stand but when will this change for those of us who can't stand !

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Amy Wilson

Match: Manchester City v Everton

Published: 10/12/2014

 

The second photo shows when the people in front hadn't returned back for the start of the second half, though other fans were standing up, the view was much better as no one was directly in front of the platform.

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Amy Wilson

Match: Manchester City v Everton

Published: 10/12/2014

 

For a relatively new stadium the view from the away disabled area could be better, when fans stand up in front, the view from the elevated wheelchair platform is severely obstructed. Although it is possible to see the far end of the pitch, it is quite hard to see the goal nearest the away end. If the first couple of rows of seats where cordoned off so no fans where allowed there, this would really help improve the view for the wheelchair users. The first photograph shows the view when all the fans were standing and then the second shows when the people in front hadn't returned back for the start of the second half, though other fans were standing up, the view was much better as no one was directly in front of the platform. Access to the toilets can be a bit tricky as have to get through the crowds gathering on the concourse especially at halftime. The two toilets are locked by a RADAR key, no stewards were nearby these toilets with a key, fortunately I had my own on me on Saturday. The away coaches are parked opposite the away end exit, so not far to go to get back to these.

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Amy W

Match: Manchester City v Everton - 1st December 2012

Published: 14/12/2012

 

Additional picture of view for Everton match.

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Amy W

Match: Manchester City v Everton - 1st December 2012

Published: 14/12/2012

 

Additional picture of view at Everton match.

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Amy W

Match: Manchester City v Everton - 1st December 2012

Published: 14/12/2012

 

I travelled to the game by coach, all the coaches are parked within a short walk or wheel to the entrance to the ground. No problems with access from the coach park. A steward took us to one of the gates, where another steward took my tickets from me and scanned them, he then showed myself and my brother to the designated entrance for the away disabled supporters. Unlike previous visits to the Etihad this entrance took us straight in where the rest of the Everton fans were, on my other visits I've had to fight through the home end before gaining access to the away end, so well done City for moving the entrance gate for away fans.

 

The catering kiosk has a low level counter for wheelchair fans to be served and I was served quite quickly here. The toilets have a RADAR lock on them, I have my own RADAR key, but stewards also have keys.

 

The view from the back of the lower tier would be great if the fans in front stayed seated all game, unfortunately this never happens, so I spent most of the game trying to see through the fans in front of me which wasn’t easy. If the first row of seats in front of the wheelchair platform was left clear, even with the fans standing in the seats in front, the view from the disabled platform would have been practically unobstructed as when fans started to leave just before HT, I could see nearly all parts of the pitch, but unfortunately this wasn’t the case, so quite a few of us wheelchair fans struggled to see large parts of the game. As well as the fans blocking the view, I also had stewards and police standing on the steps blocking the view. I asked the steward if he could move or at least sit, he was very apologetic but said he couldn't as stewards always have to be standing on the steps. So this didn’t help me see either.  The carers sit behind the wheelchairs, more or less against the wall, the view for them isn't very clear and with police and stewards particularly at the start of each half walking past, it is quite hard for them to see well.

 

I can't fault the stewards who I dealt with on the day at the Etihad and I like the fact disabled away fans now go straight into the away end without having to manuovere through the crowded home area, it's just a shame the view isn't as good as it could be.  The price of the ticket for the disabled supporter was £40 (carer was free) considering the poor view, the price was a little bit high. 

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Brian McCarthy

Match: Man City V Everton 2012

Published: 5/12/2012

 

Parking, access and stewards very good. Good humoured and considerate.

Organised a more suitable seating area for Michael and me. Head set arrived via a gentleman whose only words were, I'll collect it 10 minutes before the end. The volume was too low and made it almost impossible to hear. Used a radio with excellent reception. Gentleman arrived 15 minutes before the end.

His reply was poor when I explained the volume and walked away. Not even a hello or thank you or a smile. Not another word. Pity really after such good attitude from all the stewards.

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Michael McCarthy

Match: 2011/12 season

Published: 22/11/2012

 

Man City's audio commentary works in the away section but you need to sit on the back row.

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Stephen Killick

Match: Man City v Spurs 11th November 2012

Published: 18/11/2012

 

Manchester City have fantastic facilities for wheelchair users. There is access to all three levels, the area for wheelchairs has a raised platform so if people in front stand up they do not infringe on the view. There are many disabled toilets and access to all areas is excellent. The only downside is the cost £40 for wheelchair user and carer is more expensive than other clubs.

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Gary Deards

Match: v. Reading - 2007

Published: 25/10/2012

 

Generally good access and viewing positions but carers sit behind and this gap is used as a walkthough by police/stewards (like Arsenal).

My wheelchair rises 30cm and i could see when supporters in front stood up. However, i could not see at the normal level.

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Chas Banks

Match: v. Man Utd 2005

Published: 25/10/2012

 

Getting There
This is my derby game, so it's the shortest trip of the season for me.

Parking
No problem parking, as long as it is organised in advance.

Entrance
It's tough to find without help, but the stewards were all excellent. Ironically, once you get to the entrance door, you can see the disabled sign. Just not from a distance.

The Viewing Position
As soon as I saw it for the first time I knew there would be problems. Same old story I'm afraid. Brand new stadium (built with public money I might add!) and absolutely no thought given to what happens to the view when people stand up. Which of course they always do at moments of excitement

Also, your carer has to sit (or stand is more accurate) behind and we only get 8 places!

The home supporters have better positions, as the slope of the mid and upper tiers is much steeper, which helps you to get a decent view.

Price,Toilets & Catering
There are modern, clean disabled toilets everywhere you look.

All the catering conters have special sections with lowered counters.

It cost 10.00 for both of us, the stewards were excellent, very friendly, but again the view of the game was appalling. Be ashamed, whoever designed this stadium.

Marks
5.5/10

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Tim

Match: Man City vs Spurs 20/12/2010

Published: 25/10/2012

 

Man City was good for disabled fans. We arrived in a mini bus and got free parking by our entrance. It was quite difficult to get through the concourse with all the Spurs fans around. The disabled area had a good view of the pitch from the back of the lower tier and under cover although slightly obstructed by standing Spurs fans. Unfortunately the stewards allowed fans to walk between the disabled section to get to the concourse which became quite annoying. Overall a good trip.

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