Assessment of Accessible Facilities
Manchester City Football Club,
Club / stadium contact for disabled supporters
0161 444 1894 (option 1, option1, option1)
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
For information on club matchday parking please see Parking facilities for disabled supporters page on the club's website.
Parking facilities for disabled supporters are available inside the stadium complex with 111 perimeter car parking spaces allocated to disabled membership holders. In addition, there are 350 spaces in Blue Car Park H and 55 spaces in Blue Car Park G which is located just 250 metres from the stadium.
Manchester City currently have a high demand for accessible parking bays and therefore operate a waiting list based on receipt of the application from supporters for an accessible bay. Disabled Supporters who hold a ‘Blue Badge’ may apply for free parking, subject to availability, on a match by match basis. Supporters will need to supply a copy of their Blue Badge to the club to qualify for free parking. ‘Pay on the day’ parking is available in the stadium car parks and pricing is clearly displayed in advance of entering the car park.
The club also operates a free shuttle service using buggies to transfer supporters who need assistance from the car parks to the stadium. The service runs up to kick-off and resumes again after the final whistle, although supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters.
The club can also arrange for a drop off pass to be allocated, where disabled supporters can be ‘droped off’ as close to their entrance as is possible.
National Rail have published links to the nearest stations to sporting venues including Manchester City see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Disabled supporters may apply for home and away match tickets by calling the clubs Disabled Liaison Officer on 0161 444 1894 (option 1, option 1, option 1), by emailing firstname.lastname@example.org or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium. The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday). Both facilities will open on the day of all scheduled First Team home fixtures and Supporter Services will open for all scheduled First Team away fixtures until kick-off.
All tickets are sold subject to availability, loyalty point requirements and any specific sales criteria set by MCFC or the away club. For further ticket details on each fixture, please visit Man City's Tickets and Travel page. Applicants must state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for an assistant.
For information on season cards, membership or purchasing a matchday ticket please visit the Manchester City Website
Spectator Viewing areas
Home supporters have 190 spaces for wheelchair users available to them positioned across all areas of the stadium with ground level access to Level 1 or lift access to Levels 2 and 3. 9 spaces for wheelchair users can be found in the away section for away supporters in Level 1 to the rear of the away section of seating. Each wheelchair space has an adjacent seat for required personal assistants. Places for other disabled supporters are unlimited. MCFC will work with the supporter to find them the best seats depending on their requirements and this can be done by calling 0161 444 1894 (option 1, option 1, option1).
NB: Under existing minimum standards for accessible stadia, the club should have 226 wheelchair spaces (192 home and up to 34 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 88% of the guidance and has a shortfall of 30 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
There are 30 ccessible toilets across all levels. Accessible toilets are also located within their hospitality lounges and suites. All toilets are fitted with radar locks and keys which are available from nearby stewards. Manchester City do not currently have a ‘changing places’ facility available. Each stand has catering facilities for disabled supporters. All hospitality areas are accessible. Each suite and Platinum Box is fully accessible with a number of wheelchair spaces available within all corporate areas.
Accessible services & information
There an unlimited number of seats available with audio commentary. Supporters requiring headsets will need to be within our induction loop system available on both Level 1 and 2 in the stadium covering a total of around 1000 seats. Induction loop facilities are also available in all customer contact points including the ticket office and main reception. Headsets can be booked by emailing email@example.com or by calling 0161 444 1894 (option 1, option 1, option 1), headsets for audio commentary are delivered to and collected from fans in their seats. Induction loops are available in in Levels 1 and 2. Hearing aids can be switched to ‘t’ or a headset can be booked by emailing firstname.lastname@example.org or by calling 0161 444 1894 (option 1, option 1, option 1). Upon request the club will take steps to provide accessible information on CD, large print and Braille.
Manchester City request that any supporter wishing to bring an assistance dog to a match must contact the Disabled Liaison Officer on 0161 444 1894 (option 1, option 1, option 1) or via email at email@example.com so that they can ensure the appropriate match tickets are allocated and adequate arrangements have been made.
For further access information on the Etihad stadium please see here.
Updated October 2013.
Club Additional Information
Manchester City can provide tours of the Etihad Stadium to be conducted with a British Sign Language (BSL) interpreter, alongside the club’s official tour guides. The tours, designed for City’s deaf and hard of hearing supporters in conjunction with the Manchester Deaf Centre, were the first to be introduced by a Premier League club. The club is also able to offer tours to wheelchair users with the tour route accessible throughout. To discuss individual please contact the Manchester City Tours team on 0161 444 1894 (option 4, option 2) or email firstname.lastname@example.org.
For all club access information please see the club website here. For general information including T&C’s and FAQ’s and please see here. For the Manchester City FC Disabled Supporters Ticketing Policy see here.
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