Sir Matt Busby Way
Club / stadium contact for disabled supporters
0161 868 8009
Disabled Supporters Association
0845 230 1989
Contact form at: http://www.mudsa.org/contact/
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
Parking for all home and away supporters who are wheelchair users is situated about 50 metres from the disabled supporters' entrance to the stadium. From the car park there is a considerable slope down to the entrance point with level access within the stadium.
Wheelchair usersare automatically granted a free parking place. You will receive a Parking Permit through the post and this will be sent ‘track and trace’ separate to your match tickets. Make your way to the stadium and enter car park E1/E2 opposite the front of the stadium (East Stand) on Sir Matt Busby Wa, entry via Wharfside Way. Supporters using wheelchairs will be allocated a space in car park W2 if their ticket is allocated in the North West Quadrant.
Blue Badge Parking: Ambulant disabled/blind & partially sighted supporters can book accessible parking bays close to their entrance point by contacting 0161 868 8009. Please ensure you take your blue badge to display in your vehicle.
National Rail have published links to the nearest stations to sporting venues including Manchester United see here for more information.
http://www.nationalrail.co.uk/stations_destinations/SME/MAN_StationOverview.aspx (accessible transport information)
http://www.tfgm.com/accessible_transport/Pages/default.aspx (accessible transport information)
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Information on purchasing a ticket please visit the Manchester United Website
Spectator Viewing areas
Home supporters have 108 spaces for wheelchair users available to them and 102 spaces for cup matches. 12 spaces for wheelchair users can be found in the home section for away supporters and 18 spaces for cup matches. Spaces are positioned in covered three-tiered area in the South East corner of the stadium. 16 of the 108 home spaces are located at the top of the new quadrants (8 in each) accessed via lifts, note these are especially high up. PA’s are seated next to wheelchair users.
Places for ambulant disabled supporters 20 for home supporters and 2 for away supporters are located in lower East Stand, elevated and covered, with additional grab rails and easy access walkway.
Old Trafford currently has 306 dedicated seats for the use of supporters with accessible seating requirements and their personal assistants. This includes 120 wheelchair user spaces plus personal assistant seats, 40 seats for blind and partially supporters, as well as 129 amenity seats and 17 seats for friends and family. 55 of these seats are allocated as Season Tickets with the remainder of tickets being allocated on a match-by-match basis. Of the tickets allocated match-by-match, 30% are allocated to Members on the rota system - who receive tickets to 1 in 3 matches, on our wheelchair user viewing platforms.
NB: Under existing minimum standards for accessible stadia, the club should have 280 wheelchair spaces (238 home and up to 42 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 43% of the guidance and has a shortfall of 160 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
There are 8 accessible toilets located adjacent to the disabled supporters' area, 2 of which are within the disabled supporters' lounge (The Ability Suite).
There is a Changing Places facility behind the East Stand wheelchair user viewing platform in the concourse adjacent to the South East Quadrant.
The Changing Places facility has more space than standard accessible toilets, and all the necessary equipment, including a height adjustable changing bench and a hoist.
Accessible services & information
There are 20 seats available with match commentary, together with a further 20 places for Personal Assistants seated adjacent. 2 places (3 for cup matches) available to visiting supporters. Radio headsets are available on match days and away supporters should request these prior to the match. There is no audio described commentary. Club match commentary is available on Manchester United Radio (1413 AM) or MUTV. Audio CD match day programmes are available on request. Induction loop facilities are available at all customer contact points.
Friends and Family Seating
The club offer friends and family seating in the wheelchair user area of the North East and North West Quadrants. Supporters can apply as normal in the ballot but request additional seats for friends and family. If successful in the ballot, seats will be reserved for the additional tickets. This option means that supporters using a wheelchair can enjoy the game sitting with their friends and family, rather than having to be seated separately.
The Ability Suite
The club has a dedicated ‘Ability Suite’ which is a match day lounge designed for supporters with access requirements. Located in the South East quadrant, the Ability Suite has lowered kiosk facilities (suitable for wheelchair users), accessible toilets, television screens. The suite is open before, during and after the game. Supporters are also able to use the Ability Suite to recharge their powered wheelchairs/scooters or portable ventilators.
Manchester United welcome supporters who have an assistance dog but would appreciate advance notification (in line with GDBA guidelines) and where possible, the club ask owners to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the Matchday.
Here to Help
There are ‘here to help’ stewards on match days and ‘here to help’ booths which are located throughout the stadium and clearly visible. There is also have a dedicated team of stewards to assist supporters using the wheelchair platform and the amenity seating areas, as well as Stadium Access Stewards in other areas of the stadium, who are also on hand to assist supporters with accessibility requirements.
Ticketing & Membership Services
The Ticket office is fully accessible for wheelchair users, with a dedicated lowered counter position and automatic doors. It is also equipped with hearing loops at each window for deaf or hard of hearing supporters.
Personal shoppers are available at the Megastore for supporters who require assistance. The Megastore is fully accessible for wheelchair users with a ramp at the entrance and exit. Removable handheld payment machines are available at the Customer Services Desk.
Museum & Tour and Red Cafe
The Museum and Stadium Tour is accessible for wheelchair users. Supporters who do not always require the use of a wheelchair can request to borrow one if requested in advance and this can be used for the Museum and Tour experience where needed. Arrangements can be made for sign language interpreters to be available but we would normally ask that people also book in advance. Tours can be booked by ringing 0161 868 8000 option 3 then 2. Scripted tours can also be requested for those who are deaf or hard of hearing. The Red Cafe is accessible except for the absence of access for wheelchair users to the window seating.
Manchester United Website: Disabled Supporters Information
Updated August 2016.
Club Additional Information
For confidential club complaints please email firstname.lastname@example.org.
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