Manchester United

Manchester United

The information provided on this page is generated by information supplied by the clubs. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated on our website. If you have any queries or wish to raise a point please get in touch directly with LPF – info@levelplayingfield.org.uk

Stadium Information

Stadium

Old Trafford

Address

Old Trafford
Sir Matt Busby Way
Manchester
M16 0RA

Club / stadium contact for disabled supporters

Name

Emma James

Telephone no.

0161 868 8009

Disabled Supporters Association

Name

Chas Banks

Telephone

0845 230 1989

Email

Contact form at: http://www.mudsa.org/contact/

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Parking for all home and away supporters who are wheelchair users is situated about 50 metres from the accessible entrances to the stadium. From the car park there is a considerable slope down to the entrance point with level access within the stadium.

 

All disabled supporters can book parking in advance of the game by calling 0161 868 8009 or emailing accessibility@manutd.co.uk if they need further assistance/cannot use the phone.  Parking is £10 per space (although supporters who have previously received free parking will be charged £2.50 for the 17/18 season) You will receive a Parking Permit through the post and this will be sent ‘track and trace’ separate to your match tickets. Make your way to the stadium and follow signage for the relevant car park (which will be either E1, E2, or W2.

 

Visiting supporters who require blue badge parking can book by calling 0161 868 8009 and a permit will be issued at £10 per space. Please ensure you take your blue badge to display in your vehicle. 

 

We also have a mobility buggy available for use from car park N3 to the stadium entrance just behind the Stretford End (west stand). The mobility buggy runs three times before a match and once after a match and is available for supporters who have mobility issues or difficulty walking longer distances but are not blue badge holders.

 

National Rail have published links to the nearest stations to sporting venues including Manchester United see here for more information.

 

http://www.nationalrail.co.uk/stations_destinations/SME/MAN_StationOverview.aspx (accessible transport information)

 

http://www.tfgm.com/accessible_transport/Pages/default.aspx (accessible transport information)

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 


 

Away Travel

 

Thomas Cook, Manchester United's Official Travel Partner offer accessible transport to both domestic and European away games. Personal Assistants travel free of charge. More information can be found at Thomas Cook Sport

 

MUDSA, the official club Disabled Supporters Association also occasionally organise travel (most recently to Stockholm for the Europa League Final) and this was supported by the Club by way of donations, assisting with bookings, and travelling with MUDSA and the disabled supporters.

 


 

Stadium Map

 

 

Enlarge Image

Getting a Ticket

 

Information on purchasing a ticket please visit the Manchester United Website

Spectator Viewing areas

 

Home supporters have 108 spaces for wheelchair users available to them and between 102 and 114 spaces for cup matches. 12 spaces for wheelchair users can be found in the home section for away supporters and 6-18 spaces for cup matches. Spaces are positioned in a covered three-tiered area in the South East corner and East Stand of the stadium. 16 of the 108 home spaces are located at the top of the quadrants (8 in each) accessed via lifts PA’s are seated next to wheelchair users.

 

There are also additional seats for friends and family of the wheelchair users in this area which can be booked by calling 0161 868 8009. At-seat service is provided in these areas for any food or drink orders and there is also an accessible toilet.

 

Old Trafford has dedicated seating areas for the use of supporters with accessible seating requirements and their personal assistants. This includes 120 wheelchair user spaces plus personal assistant seats, as well as 126 amenity seats and 22 seats for friends and family. Some of these seats are allocated as Season Tickets with the remainder of tickets being allocated on a match-by-match basis to Official Members.

 

Of the tickets allocated match-by-match on the wheelchair user platform, approximately 35 are allocated to Members on the existing wheelchair rota System - who receive tickets to 1 in 3 matches, on our wheelchair user viewing platforms. This system is gradually being phased out over the next 3 seasons to bring ticket allocations in-line with non-disabled supporters and no new supporters can be added to this system.

 

Information on how to join Manchester United as an Official Member and apply for match tickets can be found here.

 

NB: Under existing minimum standards for accessible stadia, the club should have 280 wheelchair spaces (238 home and up to 42 away). 75% of these should be elevated positions and the remaining 25% pitchside. 

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas. 

 

Based on the above, the club therefore only meets 43% of the guidance and has a shortfall of 160 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 8 accessible toilets located adjacent to the disabled supporters area, 2 of which are within the disabled supporters' lounge (The Ability Suite). 

 

There is a Changing Places facility behind the East Stand wheelchair user viewing platform in the concourse adjacent to the South East Quadrant.

 

The Changing Places facility has more space than standard accessible toilets, and all the necessary equipment, including a height adjustable changing bench and a hoist. This facility is always manned by a steward and can also be accessed using a radar key.

Accessible services & information

 

Match Commentary

 

Supporters who are blind & partially sighted are able to use the club's match commentary headsets at every home game. These are available to collect from a steward adjacent to block E132 and do not need to be booked in advance. Commentary is provided by MUTV and starts at kick-off.

 

Any away supporters or supporters who sit elsewhere in the stadium (i.e not in block E132) who also require the use of one of the headsets can use these as they are wireless and work all over the stadium. These would need to be requested in advance by emailing accessibility@manutd.co.uk so arrangements can be made ahead of the game. 

 

Friends and Family Seating

 

The club offer friends and family seating in the wheelchair user area of the North East and North West Quadrants. Supporters can apply as normal in the ballot but request additional seats for friends and family. If successful in the ballot, they can then ring and book the additional tickets.

 

The Ability Suite

 

The club has a dedicated ‘Ability Suite’ which is a match day lounge designed for supporters with access requirements. Located in the South East quadrant, the Ability Suite has lowered kiosk facilities (suitable for wheelchair users), accessible toilets, television screens, braille and handheld menus, seating areas, handrails and supporters are also able to recharge their powered wheelchairs/scooters or portable ventilators. The Ability Suite is open from 2 hours before kick-off until an hour after the final whistle and can be accessed by all supporters using the AE1 entrance.

 

Assistance Dogs

 

Manchester United welcome supporters who have an assistance dog but would appreciate advance notification (in line with GDBA guidelines) and where possible, the club ask owners to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the Matchday.

 

Here to Help

 

There are ‘here to help’ stewards on match days and ‘here to help’ booths which are located throughout the stadium and clearly visible. There is also a dedicated team of stewards to assist supporters using the accessible seating areas, as well as Stadium Access Stewards in other areas of the stadium, who are also on hand to assist supporters with accessibility requirements. If supporters require assistance from an Access Steward ahead of the game, this can be requested by calling 0161 868 8009 or emailing accessibility@manutd.co.uk. If assistance is required on the day of the game, supporters can report to their nearest ‘here to help’ booth.

 

Lift Passes

 

Supporters who are seated in other areas of the ground can request a match day lift pass if required by calling 0161 868 8009 or emailing accessibility@manutd.co.uk.

 

Ticketing & Membership Services

 

The Ticket office is fully accessible for wheelchair users, with a dedicated lowered counter position and automatic doors. It is also equipped with hearing loops at each window for deaf or hard of hearing supporters.

 

Megastore

 

Personal shoppers are available at the Megastore for supporters who require assistance. The Megastore is fully accessible for wheelchair users with a ramp at the entrance and exit. Removable handheld payment machines are available at the Customer Services Desk.

 

Museum & Tour and Red Cafe

 

The Museum and Stadium Tour is accessible for wheelchair users. Supporters who do not always require the use of a wheelchair can request to borrow one if requested in advance and this can be used for the Museum and Tour experience where needed. Arrangements can be made for sign language interpreters to be available but we would normally ask that people also book in advance. Tours can be booked by ringing 0161 868 8000 option 3 then 2. Scripted tours can also be requested for those who are deaf or hard of hearing. The Red Cafe is accessible except for the absence of access for wheelchair users to the window seating.

 

We will always make adjustments and assist where possible so if supporters have any specific accessibility requests, please let us know in advance of your visit so we can make the necessary arrangements to ensure your visit is as comfortable and enjoyable as possible.

 

For more information and to view our Access Statement, please visit www.manutd.com/accessibility

 

Manchester United Website: Disabled Supporters Information

 

Updated July 2017.

Club Additional Information

 

For confidential club complaints please email feedback@manutd.co.uk.

Comments about Manchester United :

 

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Comments

Anne

Match: Manchester United v Arsenal

Published: 24/11/2016

 

A good view for the whole match and it was great that we welcomed in MUDSA Lounge.  The lounge had excellent facilities including two disabled toilets and two TV screens.  Staff were friendly. The only criticism is that whilst watching the match if you are an away supporter you not with your own fans as there are three levels for disabled supporters and we we're on the 2nd level with Manchester United supporters in front and behind us as well as next to us. I wonder what the reason is why away supporters cannot be on the highest level just in front of the rest of the away fans?

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Rob Trent - Access Advisr

Match: Manchester United v AFC Bournemouth

Published: 18/5/2016

 

From Access Advisr

 

Sometimes these reviews can be difficult, and none more so than this. Often an accessibility review will be equally about what doesn’t exist, as well as what is in place.

 

It’ll be a matter of record that on the day I visited Manchester United the game didnt actually take place. However, by the time the game was abandoned, I’d already experienced quite a lot.

 

In the days running up to the match I’d received a helpful leaflet from MUFC saying that free parking was available right by the ground. All we did was give our name to the stewards and we were helpfully directed to the car park. Easy. Unlike a previous review we were actually near to the disabled fans entrance.

 

We didn’t do much looking around outside but instead went into the ground. There is one access for all wheelchair users at Old Trafford, and again all stewards had been really helpful. The issue here, as with many other grounds, is that the three of us had to be separated. I knew United had recently opened a family area and emailed the club, but was told that it was for home fans only, which is fair enough.

 

Inside the ground, the area seemed to be reserved for disabled fans and companions. Really pleasing to see 8 accessible loos. Also in this part of the ground was the Ability Suite. Here disabled fans could buy food/drink and generally relax. It was well used and people seemed very comfortable and relaxed in there.

 

Once I’d had some refreshment we made our way into the ground. Our seat allocation was easy to find and stewards were, as ever, always willing to help. The view was quite impressive.

 

But… there were things that concerned me and have done for quite a while. Manchester United is a big club and has invested heavily in it’s stadium. Sadly the stand that we were in is the only one that has spaces for wheelchairs. United fall well below the recommended spaces for wheelchair users. I think that’s really disappointing.

 

I also felt that whilst an exclusive area for disabled fans suits some, it isn’t for everyone. I don’t know whether other areas around the ground were accessible.

 

If I was marking Manchester United on existing facilities alone then I think it would be 4.5 out of 5. In the time we were there it did feel a little isolated from other fans, so my rating is 3 out of 5. Staff helpfulness top marks!

 

I think there is so much potential for Manchester United to really show other clubs how inclusiveness can be taken further.

And next season maybe I’ll see the game!

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Colin Draper

Match: Hull City visting Supporter

Published: 8/7/2013

 

The view and parking Man U is very good.  They also have an eating area for disabled fans. 

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Mike Kinlock

Match: v Reading (cup) 18th February 2013

Published: 20/2/2013

 

First time to Old Trafford and I was excited after watching football round the country for over 65 years, my first game at Wembley in 1948, and having visited most grounds old and new I did not know what to expect. The intial reception was brilliant and I was escorted into the ground and had pointed out to me all the facilities that were availble before being shown to my seating area. The view was first class, the atmosphere and build up to the game got you truly in the mood and despite losing Reading equipped themselves well

The stewarding was first class very polite and helpful, I had a wonderful time and would I go again 'YES' if I am able.

I rate the ground for disabled the best I have been to and on par to the new Wembley.

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Matthew Law

Match: Manchester United v QPR Old Trafford 11.11.08

Published: 25/10/2012

 

As I had a free day on this Tuesday I decided to accompany my friend and PA (Paul) to his teams match in Manchester in the League Cup.

 

We left from my home in Lightwater, Surrey at 2.30 in the afternoon and drove via the motorways to Manchester in about 4 hours. We used the M6 Toll road which got us through the notorious motorway clog-up north of Birmingham. This Toll Road [as with many bridges, congestion zones and other roads] can be accessed free of charge if you receive the higher rate of DLA, as I do. However, a 3 year pass costs £15 and so if you are unlikely to use it more than once a year then applying for an exemption is not cost effective. We duly paid our £4.60 by credit card (no frantic searching for cash very convenient).

 

Paul arranged the visit through QPR and was sent a letter from the Manchester United Disabled Supporters Association stating that Man Utd had recently introduced a card entry system for wheelchair users. He had to give my name and Vehicle Registration Number (VRN) to QPR who in turn passed that information on to Manchester United but no tickets were necessary. 24 disabled places were allocated to QPR fans. This included a personal assistant (PA) for each disabled person. Of this allocation of 24, 18 were for wheelchair users, 3 for visually impaired (these 21 all free and for pa too) and an additional 3 for ambulatory disabled (at a reduced price with pa free).

 

So we traveled to the match without a ticket (something that never sits comfortably with me). On approaching the stadium complex the car-park attendants pointed us towards the disabled car-parking zone and even when inside the complex, no-one checked the VRN against any list. However, I guess the blue disabled parking badge and the power wheelchair in the back of the car was evidence enough that I did indeed have a disability.

 

Once inside the stadium complex we made our way round the other side of the stadium (Is it just me that always manages to be at the wrong side of the ground?) and to the clearly marked disabled entrance (B3 in the South-East corner). We gave our names to the stewards on the entrance to the stadium and they assured us when we asked that food was available inside. We were keen to get out of the cold wind and rain and hungry for a burger. We made our way along the corridor to a large concourse area in the stadium. This had several disabled toilets adjoining it and the entrance to the ability suite as well as a through door to another part of the stadium and a medical room.

 

I used one of the toilets which was rather small to maneuver my power-chair in but had all the rails in the right place. We then went into the ability suite to buy some food. The ability suite is a large room with a refreshment bar and tables. It is exclusively for the use of disabled people and their PA's. However the Ability Suite did not have the food I wanted. They had pies but no burgers.

 

We asked the head steward if we were allowed out to buy a burger and he replied 'of course'. So we went out into the wind and rain again and bought a burger each. When we tried to get in the stadium again we were stopped by the gate steward 'I cant let you back in I�m afraid' he said. This steward only backed down when a more senior steward used his common sense and allowed us through.

 

Through the concourse there were two ramps which in turn lead to two large viewing platforms at two different levels. I was quite pleased as we were allocated a space on the higher platform accessed by the right hand ramp. The view was very good with great sightlines to the pitch. At half time we were allowed to go back to the concourse area where we could gain some much needed shelter from the weather.

 

The exit from our space after the game was simple and queue free and we were back to our car and out the car-park in 20 minutes. There was a slight queue on the roads immediately outside the stadium but this was nothing compared to the hold-up as soon as we joined the M6 at Junction 19. We queued nose to tail for 90 minutes covering no more than 4 miles; and all because someone, somewhere had made the decision to paint a bridge across the motorway occupying 2 of the 3 lanes. This caused one of the biggest bottlenecks I have ever seen and the frustration was multiplied as all drivers knew full well they had a 3 hour drive once through it to get back to London. We eventually arrived home at 4 am.

 

In conclusion the facilities at Man Utd for the disabled are very good. However, there are two things worth pointing out. Firstly: the disabled supporters of both clubs are all at the same end of the ground. Luckily in this case, the away fans were at this same end but if the ground is used as a neutral venue (Liverpool v Chelsea FA Cup semi-final 2006) and your own supporters are allocated the other end it does make for a very uncomfortable time being right amongst the opposing fans. Secondly, and maybe it's related: because all the disabled are together you don't have the opportunity to mix with non-disabled people. Disabled people are thus being denied the opportunity to integrate. This is a problem society is beginning to sort out in this country but disappointingly Man Utd are not following the social model of disability.

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Ross Hovey

Match: Several England Games & Away as Arsenal Fan

Published: 25/10/2012

 

I have been to Old Trafford several times as an England Fan and following Arsenal as an away fan in a FA Cup match during the 2007/2008 season.

Positives
Good Parking nearby
Level Access
Plenty of Accessible Toilets

Negatives
Away fans sit with home fans and during intense game this is very intimidating
Accessible Lounge - My worst nightmare of a day out. Disabled people don't want to be provided a unique space for us to be hidden away in. Would prefer a setup like the Emirates where I can access the same refreshment facilities as others. Accessibility Lounge is also cramped with too many wheelchairs and is again mixed home and away fans. I wonder when MUFC will open an area for other minorities to be cooped up in?
Lots of toilets, but very small, dirty and with severe lack of hot water!
Car Park - Holds you in for one hour after match leaving you to get stuck in traffic.
One entrance for disabled.
One section for disabled, unlike Wembley or Emirates where disabled people are dispersed amongst other fans for a more "real" and "equal" experience.

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Carole Billouin

Match: vs Blackburn Rovers 26/10/2009

Published: 25/10/2012

 

I have been to Old Trafford several times with my disabled husband and found the situation as with other fans' comments. However for the match coming up on Saturday I wanted to also bring (for a birthday treat for one of them) my two teenage granddaughters who have special needs, one of whom cannot walk too well but generally does not use a wheelchair. I had hoped to obtain seats with the ambulant disabled and let one sit with my husband next to his wheelchair and sit with the other myself. Unfortunately I had mistakely assumed that it would not be difficult to get these seats, and sadly I have had to disappoint my girls. So if you are ambulant disabled be warned you have little chance of getting a seat.
As for being with the home fans - we are used to this as it happens at many stadiums, but it would be nice to be able to be accommodated with our own fans and to go in the concourse with them.

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Eric Riach

Match: V Blackburn 28/11/2010

Published: 25/10/2012

 

I was a carer for an ambulant ticket.

We were allowed through the side door which was easier than going through the turnstiles.

Walked up the stairs which was difficult with the uneven steps to the concourse.

We had to walk up steep uneven steps which I found difficult to walk up. No help from the stewards who could see we were struggling.
Even coming down the stairs we were offered no help.

We were positioned next to the stairs and the stewards who were exiting fans roughly kept banging into us.

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Andrew Paterson

Match: Disabled Away fan- Leeds united 15/06/12

Published: 25/10/2012

 

Treated abysmally by both the police and stewards outside of the ground for our FA cup game; I was unable to keep my crutch. No help given by anyone in the ground. Total lack of respect by this "huge" club.

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