Manchester United

Manchester United

Stadium Information

Stadium

Old Trafford

Address

Old Trafford
Sir Matt Busby Way
Manchester
M16 0RA

Club / stadium contact for disabled supporters

Name

Phil Downs

Telephone no.

0845 230 1989

E-mail address

Website address

Disabled Supporters Association

Contact Name

Phil Downs

Telephone no.

0845 230 1989

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Parking for all home and away supporters who are wheelchair users is situated about 50 metres from the disabled supporters' entrance to the stadium in a dedicated car park. From the car park there is a considerable slope down to the entrance point with level access within the stadium.

 

If you obtain a ticket as a wheelchair user you will automatically be granted a FREE parking place.You will not receive a Parking Permit but your name (as provided to us) will be entered onto a Match Invitation List which is issued to all relevant stewards. Make your way to the stadium giving your name to our stewards and enter the large car park (named E2) opposite the front of the stadium (East Stand) on Sir Matt Busby Way. Supporters using wheelchairs will need to use car park W2 if their allocated place is in the North West Quadrant.

 

Blue Badge Parking: Ambulatory disabled/visually impaired supporters can book accessible parking bays close to their entrance point by contacting 0845 230 1989.

 

National Rail have published links to the nearest stations to sporting venues including Manchester United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the Manchester United Website

 

 

 

Spectator Viewing areas

 

Home supporters have 108 spaces for wheelchair users available to them and 102 spaces for cup matches. 12 spaces for wheelchair users can be found in the home section for away supporters and 18 spaces for cup matches. Spaces are positioned in covered three-tiered area in the South East corner of the stadium. 16 of the 108 home spaces are located at the top of the new quadrants (8 in each) accessed via lifts, note these are especially high up. PA’s are seated next to wheelchair users.

 

Places for ambulant disabled supporters 20 for home supporters and 2 for away supporters are located in lower East Stand, elevated and covered, with additional grab rails and easy access walkway.

 

NB: Under existing minimum standards for accessible stadia, the club should have 282 wheelchair spaces (240 home and up to 42 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 42% of the guidance and has a shortfall of 182 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

 

Accessible amenities

 

8 accessible toilets are located adjacent to disabled supporters' area, two of which are within the disabled supporters' lounge (The Ability Suite). This is an interactive suite for disabled users only and has full refreshment facilities at low-level counter. Access is steward-controlled.

Accessible services & information

 

There 20 seats available with match commentary, together with a further 20 places for PA’s seated adjacent. 2 places (3 for cup matches) available to visiting supporters. Radio headsets are available on match days and away supporters should request these prior to the match. No audio described commentary. Club match commentary is available on Manchester United Radio (1413 AM) or MUTV. Audio CD match day programmes are available on request. Induction loop facilities are available at all customer contact points.

 

Manchester United welcomes any disabled person using an assistance dog but they request advanced notification (in line with GDBA/Assistance Dogs guidelines). They ask each owner to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the matchday in order to allow them to work properly and not compromise the welfare of their dog.

 

Updated October 2013.

Club Additional Information

 

For confidential club complaints please email feedback@manutd.co.uk.

Comments about Manchester United :

 

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Comments

Colin Draper

Match: Hull City visting Supporter

Published: 8/7/2013

 

The view and parking Man U is very good.  They also have an eating area for disabled fans. 

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Mike Kinlock

Match: v Reading (cup) 18th February 2013

Published: 20/2/2013

 

First time to Old Trafford and I was excited after watching football round the country for over 65 years, my first game at Wembley in 1948, and having visited most grounds old and new I did not know what to expect. The intial reception was brilliant and I was escorted into the ground and had pointed out to me all the facilities that were availble before being shown to my seating area. The view was first class, the atmosphere and build up to the game got you truly in the mood and despite losing Reading equipped themselves well

The stewarding was first class very polite and helpful, I had a wonderful time and would I go again 'YES' if I am able.

I rate the ground for disabled the best I have been to and on par to the new Wembley.

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Matthew Law

Match: Manchester United v QPR Old Trafford 11.11.08

Published: 25/10/2012

 

As I had a free day on this Tuesday I decided to accompany my friend and PA (Paul) to his teams match in Manchester in the League Cup.

 

We left from my home in Lightwater, Surrey at 2.30 in the afternoon and drove via the motorways to Manchester in about 4 hours. We used the M6 Toll road which got us through the notorious motorway clog-up north of Birmingham. This Toll Road [as with many bridges, congestion zones and other roads] can be accessed free of charge if you receive the higher rate of DLA, as I do. However, a 3 year pass costs £15 and so if you are unlikely to use it more than once a year then applying for an exemption is not cost effective. We duly paid our £4.60 by credit card (no frantic searching for cash very convenient).

 

Paul arranged the visit through QPR and was sent a letter from the Manchester United Disabled Supporters Association stating that Man Utd had recently introduced a card entry system for wheelchair users. He had to give my name and Vehicle Registration Number (VRN) to QPR who in turn passed that information on to Manchester United but no tickets were necessary. 24 disabled places were allocated to QPR fans. This included a personal assistant (PA) for each disabled person. Of this allocation of 24, 18 were for wheelchair users, 3 for visually impaired (these 21 all free and for pa too) and an additional 3 for ambulatory disabled (at a reduced price with pa free).

 

So we traveled to the match without a ticket (something that never sits comfortably with me). On approaching the stadium complex the car-park attendants pointed us towards the disabled car-parking zone and even when inside the complex, no-one checked the VRN against any list. However, I guess the blue disabled parking badge and the power wheelchair in the back of the car was evidence enough that I did indeed have a disability.

 

Once inside the stadium complex we made our way round the other side of the stadium (Is it just me that always manages to be at the wrong side of the ground?) and to the clearly marked disabled entrance (B3 in the South-East corner). We gave our names to the stewards on the entrance to the stadium and they assured us when we asked that food was available inside. We were keen to get out of the cold wind and rain and hungry for a burger. We made our way along the corridor to a large concourse area in the stadium. This had several disabled toilets adjoining it and the entrance to the ability suite as well as a through door to another part of the stadium and a medical room.

 

I used one of the toilets which was rather small to maneuver my power-chair in but had all the rails in the right place. We then went into the ability suite to buy some food. The ability suite is a large room with a refreshment bar and tables. It is exclusively for the use of disabled people and their PA's. However the Ability Suite did not have the food I wanted. They had pies but no burgers.

 

We asked the head steward if we were allowed out to buy a burger and he replied 'of course'. So we went out into the wind and rain again and bought a burger each. When we tried to get in the stadium again we were stopped by the gate steward 'I cant let you back in I�m afraid' he said. This steward only backed down when a more senior steward used his common sense and allowed us through.

 

Through the concourse there were two ramps which in turn lead to two large viewing platforms at two different levels. I was quite pleased as we were allocated a space on the higher platform accessed by the right hand ramp. The view was very good with great sightlines to the pitch. At half time we were allowed to go back to the concourse area where we could gain some much needed shelter from the weather.

 

The exit from our space after the game was simple and queue free and we were back to our car and out the car-park in 20 minutes. There was a slight queue on the roads immediately outside the stadium but this was nothing compared to the hold-up as soon as we joined the M6 at Junction 19. We queued nose to tail for 90 minutes covering no more than 4 miles; and all because someone, somewhere had made the decision to paint a bridge across the motorway occupying 2 of the 3 lanes. This caused one of the biggest bottlenecks I have ever seen and the frustration was multiplied as all drivers knew full well they had a 3 hour drive once through it to get back to London. We eventually arrived home at 4 am.

 

In conclusion the facilities at Man Utd for the disabled are very good. However, there are two things worth pointing out. Firstly: the disabled supporters of both clubs are all at the same end of the ground. Luckily in this case, the away fans were at this same end but if the ground is used as a neutral venue (Liverpool v Chelsea FA Cup semi-final 2006) and your own supporters are allocated the other end it does make for a very uncomfortable time being right amongst the opposing fans. Secondly, and maybe it's related: because all the disabled are together you don't have the opportunity to mix with non-disabled people. Disabled people are thus being denied the opportunity to integrate. This is a problem society is beginning to sort out in this country but disappointingly Man Utd are not following the social model of disability.

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Ross Hovey

Match: Several England Games & Away as Arsenal Fan

Published: 25/10/2012

 

I have been to Old Trafford several times as an England Fan and following Arsenal as an away fan in a FA Cup match during the 2007/2008 season.

Positives
Good Parking nearby
Level Access
Plenty of Accessible Toilets

Negatives
Away fans sit with home fans and during intense game this is very intimidating
Accessible Lounge - My worst nightmare of a day out. Disabled people don't want to be provided a unique space for us to be hidden away in. Would prefer a setup like the Emirates where I can access the same refreshment facilities as others. Accessibility Lounge is also cramped with too many wheelchairs and is again mixed home and away fans. I wonder when MUFC will open an area for other minorities to be cooped up in?
Lots of toilets, but very small, dirty and with severe lack of hot water!
Car Park - Holds you in for one hour after match leaving you to get stuck in traffic.
One entrance for disabled.
One section for disabled, unlike Wembley or Emirates where disabled people are dispersed amongst other fans for a more "real" and "equal" experience.

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Carole Billouin

Match: vs Blackburn Rovers 26/10/2009

Published: 25/10/2012

 

I have been to Old Trafford several times with my disabled husband and found the situation as with other fans' comments. However for the match coming up on Saturday I wanted to also bring (for a birthday treat for one of them) my two teenage granddaughters who have special needs, one of whom cannot walk too well but generally does not use a wheelchair. I had hoped to obtain seats with the ambulant disabled and let one sit with my husband next to his wheelchair and sit with the other myself. Unfortunately I had mistakely assumed that it would not be difficult to get these seats, and sadly I have had to disappoint my girls. So if you are ambulant disabled be warned you have little chance of getting a seat.
As for being with the home fans - we are used to this as it happens at many stadiums, but it would be nice to be able to be accommodated with our own fans and to go in the concourse with them.

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Eric Riach

Match: V Blackburn 28/11/2010

Published: 25/10/2012

 

I was a carer for an ambulant ticket.

We were allowed through the side door which was easier than going through the turnstiles.

Walked up the stairs which was difficult with the uneven steps to the concourse.

We had to walk up steep uneven steps which I found difficult to walk up. No help from the stewards who could see we were struggling.
Even coming down the stairs we were offered no help.

We were positioned next to the stairs and the stewards who were exiting fans roughly kept banging into us.

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Andrew Paterson

Match: Disabled Away fan- Leeds united 15/06/12

Published: 25/10/2012

 

Treated abysmally by both the police and stewards outside of the ground for our FA cup game; I was unable to keep my crutch. No help given by anyone in the ground. Total lack of respect by this "huge" club.

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