Middlesbrough

Middlesbrough

Stadium Information

Stadium

The Riverside

Address

Riverside Stadium
Middlesbrough
TS3 6RS

Club / stadium contact for disabled supporters

Name

Hazel Bone

Telephone no.

01642 757670

E-mail address

Disabled Supporters Association

Contact Name

Paddy Cronesberry MBE

Telephone no.

0771 902 7157

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with accessible parking spaces for home and away supporter’s available 30 to 100 yards away. Please reserve with the club ticket office on 0844 499 1234. Drop of facilities are not available.

 

National Rail have published links to the nearest stations to sporting venues including Middlesbrough see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the Middlesborough website.

 

Tickets for disabled supporters can be purchased by contacting the  Disabled Liaison Officer, Simon Macdonald on 0844 499 1234, or email supporters@mfc.co.uk.

 

Spectator Viewing areas

 

Home supporters have 100 bays for wheelchair users available to them, and these can be found at pitchside and a raised level. 15 spaces for wheelchair users can be found at pitchside in the away section for away supporters. Please note that visiting supporters have been relocated from the South Stand to the East Stand since the beginning of season 13/14 therefore only pitchside viewing is available for away wheelchair users.

 

NB: Under existing minimum standards for accessible stadia, the club should have 195 wheelchair spaces (166 home and up to 29 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 60% of the guidance and has a shortfall of 80 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

 

 

 

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does have a hearing loop. Match commentaries are available via radios available from the ticket office, a deposit is required.The "loop" commentary system previously in place at the stadium is under repair and they hope it to be fully operational in the very near future. Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

Updated October 2013.

Comments about Middlesbrough:

 

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Comments

Gary Deards

Match: v. Reading - 2008

Published: 25/10/2012

 

view from elevated wheelchair platform - away fans (accessed via platform lift)

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kevin denis hennessy

Match: Middlesbrough v Chelsea 20/07/2008

Published: 25/10/2012

 

Sad to report that our trip to the Riverside was spoilt somewhat by a jobsworth stadium steward. My wife is disabled, and although she is not as seriously incapacitated as some is not able to walk for anything other than very short distances without experiencing painful discomfort. To this end, and after checking out the facilitiies for the Riverside on this site, we managed to be directed to the parking spaces outside the away end, and ensured that my wife's blue badge was clearly displayed. Around about 20 minutes later, as the crowd started to build up, we were instructed to move to the car park approximately 500 yards away as the spaces were reserved for permit holders resulting in us having to leave the ground before the end of the match in order to avoid the bustling and jostling that is unavoidable at the end of a game. Sad to tell that the space we were forced to vacate, along with another 2 out of the 4 available remained empty throughout, this was by far the worse experience we have had in many years of following Chelsea all over England and Europe and one that could so easily have been avoided if the steward involved had any compassion for, or knowledge of, the type of problem encountered by those who are unfortunate enough to not be as able bodied as the majority of us. I doubt if we will ever return to the Riverside after yesterday's experience.

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A Gubbins

Match: Middlesbrough v Leicester City - 2nd April 2011

Published: 25/10/2012

 

Middlesboro has a great viewing area for wheelchair users, when there is no one sitting in front of us. This may be different if the lower tier was used.

Only one significant problem, the wheelchair person with carer, makes use of an open air lift; if this is not comfortable for the carer, then the Middlesborough steward will assist whilst the carer walks up the steps, adjacent to the lift.

The lift is single use and so time consuming if there are several wheelchairs attending, especially at half time when accessing the toilet.

The stewards, in the main, were excellent, helpful and accommodating. Middleborough still operates a Half time steward service, who will bring prior paid for food and drinks to the disabled area. This is very helpful given the single use lift access.

When I queried why we were not offered pitch level spaces, the same as the Middlesborough wheelchair supporters, who were quite visibly sitting at pitch level, I was told by the chief steward for away fans, it would be too dangerous for us to sit at pitch level and they had made the decision due to health and safety reasons!

Middlesbrough were also accommodating Ambulant Disabled Supporters. We were allocated tickets from ROW 29 onwards which wasn’t suitable for one of our members. This problem was resolved quickly with the assistance of Middlesbrough DLO Simon Macdonald, prior to travelling.

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