Millwall

Millwall

Assessment of Accessible Facilities

Stadium

The New Den

Address

The New Den
Zampa Road
London
SE16 3LN

Club / stadium contact for disabled supporters

Name

Linda Ashby

Telephone no.

0844 826 2004 option 1

Disabled Supporters Association

Contact Name

There is no DSA at present

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 10 accessible parking spaces for home and away supporters. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Millwall see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Millwall Website

Spectator Viewing areas

 

Home supporters have 78 spaces for wheelchair users available to them, and these can be found at the rear of the lower west stand. 17 spaces for wheelchair users can be found at the front of the lower north stand in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 150 wheelchair spaces (127 home and up to 23 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 63% of the guidance and has a shortfall of 55 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The club does have a hearing loop and text phone. To use the textphone lease register with the ticket office. Match commentaries are available via wireless headsets by prior contact with the club office or the Press Box team on 0207 740 0574. A steward will deliver the headsets to your seat. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated January 2014.

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Comments

Rob Lewarne

Match: vs Colchester 09/12/2008

Published: 25/10/2012

 

Parked just outside the car park as directed by a steward.

Entry to the away diasbled area was via one of the home stands !

Wheelchair spaces in the away stand at the front of the front row to one side of the goal, which was a bit of a shame as the rest of the away support was on the top tier and we couldn't even see them ! Left you feeling a little isolated ! The other downside was that we were sitting directly in front of a PA speaker (very loud!) The disabled WC is just to one side of the seating area and easily accessible.

To use the concessions behind the away stand, we had to detour through the home stand to the right, down some under stand tunnels and through some locked gates. Was okay, apart from the stewards manning the gates didn't believe we were away supporters because we came from the direction of the home stand !!!

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Allan Mackillop

Match: Millwall v Heart of Midlothian 10/08/2010

Published: 25/10/2012

 

First of all please note that for this match away fans were admitted to the North Stand upper tier east end only. Whereas wheelchair users were admitted to the North Stand lower tier west end only

1.Was getting information re ticketing easy and who sold them (home or away club).

Yes Hearts emailed Millwall who provided clear information which basically stated pay at the gate. However at the game the PA had to go to the ticket office and pay there.

2.Did you pay a “disabled concession” price? If so, how much and what proof did you need? Was the concession different for wheelchair users / ambulant disabled?

The ticket for the wheelchair user and the PA was at a concession rate. No proof was required. The concession was the same for
wheelchair users / ambulant disabled?


3.Travel arrangements –
a.Did the away club provide good information on getting to/from the ground?

No information provided on getting to/from the ground.

b.Was Car Parking provided?

Car Parking was available and Millwall providing information on how to enter in advance.

4.Were there any problems getting into stadium – ie crowd flows, signage etc

No access was good. For competitive fixtures, it’s advisable for disabled supporters to plan their journeys to/from the vicinity of the stadium sensibly. Given the stadium is accessed by walking under a very narrow railway bridge spectator flow could become an issue in the event of a capacity crowd.

5.Facilities inside stadium

a.Where were the viewing position and could you see the game at all times (please provide us with photographic evidence if possible of any sightline issue (ie somebody standing in front of wheelchair areas)

Wheelchair area located in bottom tier (front row) of North Stand. Seats were removed intermittently to accommodate the wheelchair and PA. View was unrestricted at pitch level.


b.Could you get to the refreshment facilities? Were there lowered counters? Did staff serve these areas efficiently? What other services were provided eg ordering/collection service?

No. The refreshment facilities were located at concourse level in what appeared to be the West Stand. Pas had to assist with getting refreshments.

c.How was the disabled toilet provision?

Good. Located at pitch level in the corner between both the West and North Stand lower tiers

d.Was there any provision for the ambulatory disabled?

There did not appear to be any.

e.Does the club provide facilities for the hard of hearing eg match commentary or induction loop system? What can be done to improve the situation?

There did not appear to be any facilities or aids for the hard of hearing.

f.How does the club deal with Guide Dog provision?

Apologies this was not checked.

 

6.Leaving the ground – any problems?

No problems encountered. However, I would encourage any supporter visiting the New Den for a competitive match to plan their journey to/from the stadium beforehand. After the match, it’s advisable to wait until the street running parallel to the stadium has been re-opened and the normal bus services have resumed.

7.Any other comments – Please provide details of any particularly good service or other comments.

The staff and stewards were very friendly and helpful however the usual issue of poor views within the lower tier of the away stand for wheelchair users was apparent.
A very general point – although the club has come on leaps and bounds over the last few years in terms of its professionalism towards supporters, it’s always worth remembering, Millwall’s traditional fanbase can still present a rather hostile atmosphere towards strangers visiting the club from outside the immediate area. Always bare this in mind when travelling to/from the New Den!

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Pete swanson

Match: Brighton Oct 18th 2011

Published: 25/10/2012

 

Thanks for a great reception, everone looked after us including a disabled parking permit, we had a great view and a very warm welcome, looking forward to going back again

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