Club / stadium contact for disabled supporters
0844 826 1902
Disabled Supporters Association
email Ben for contact number
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
Currently there no parking spaces at the ground. A shuttle service is available from County Hall (off site parking area) to Carrow Road. This service runs 3 times prior to the match and once after the game. The return journey is limited to 20 spaces and these will be reserved for those with mobility problems. The bus is fully accessible for wheelchair users and is open to both home and away supporters. Tickets can be booked in advance by calling the box office on 0844 826 1902, or subject to availability can be bought directly from the bus driver.
Drop off points are located at the Norwich City Holiday Inn.
Norwich City provides accessible travel for disabled supporters to away games.
Click here for further information on travel to Carrow Road.
National Rail have published links to the nearest stations to sporting venues including Norwich City see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Information on purchasing a ticket please visit the Norwich City website.
Spectator Viewing areas
Home supporters have 68 spaces for wheelchair users available to them in the following areas;
Indoor Aviva Ability Counts Gallery - 24 wheelchairs and 24 escorts/65 ambulant seats
The Aviva Ability Counts Gallery is an inside viewing area, behind glass with heating when necessary. This is fully accessable by a lift and is self-contained with accessible toilets and a large refreshment area with a lowered counter.
Platform Aviva Ability Counts Gallery - 18 wheelchairs and 18 escorts
Outside Jarrold Stand Wing (N & O) - 15 wheelchairs and 15 escorts/27 ambulant seats
Outside Jarrold Stand Centre (J & M) - 11 wheelchairs and 11 escorts/20 ambulant seats
Supporters can sit at the front of the Jarrold Stand at pitch level with accessible toilets close by and refreshments are available from within the Jarrold Stand concourse.
Away Section Jarrold Stand Wing - 15 wheelchairs and 15 escorts/27 ambulant seats
Seating is also available in the Aviva Ability Counts Gallery which is an inside viewing area, behind glass with heating when necessary. This is fully accessible by a lift and is self-contained with accessible toilets and a large refreshment area with a lowered counter.
NB: Under existing minimum standards for accessible stadia, the club should have 171 wheelchair spaces (145 home and up to 26 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 49% of the guidance and has a shortfall of 88 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
The Jarrold stand concourse area has 2 accessible toilets and lowered food and beverage counters. The Away section also uses the Jarrold Stand concourse at the away end. This area has 2 accessible toilets and a lowered food and beverage counter.
The Ability Counts Gallery has 3 accessible toilets and a separate refreshment area, with seating area, and lowered beverage counters. This is fully licensed and is only for use by customers seated in the Ability Counts Gallery. The Ability Counts platform (wheelchair) and seating (ambulant) has a trolley service situated on the platform serving hot drinks.
Accessible services & information
The ticket office has a portable hearing induction loop for customers who are deaf or hard of hearing. The matchday programme is available in Microsoft Word via email. Soccersight provides a live match commentary system and there is a match buddy scheme in operation.
Updated August 2014.
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