Norwich City

Norwich City

Stadium Information

Stadium

Carrow Road

Address

Carrow Road
Norwich
NR1 1JE

Club / stadium contact for disabled supporters

Name

Stephen Graham

Telephone no.

0844 826 1902

Website address

Disabled Supporters Association

Contact Name

Ben Iles

Telephone no.

email Ben for contact number

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Currently there no parking spaces at the ground. A shuttle service is available from County Hall (off site parking area) to Carrow Road. This service runs 3 times prior to the match and once after the game. The return journey is limited to 20 spaces and these will be reserved for those with mobility problems. The bus is fully accessible for wheelchair users and is open to both home and away supporters. Tickets can be booked in advance by calling the box office on 0844 826 1902, or subject to availability can be bought directly from the bus driver.

 

Drop off points are located at the Norwich City Holiday Inn.

 

Norwich City provides accessible travel for disabled supporters to away games. 

 

Click here for further information on travel to Carrow Road. 

 

National Rail have published links to the nearest stations to sporting venues including Norwich City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the Norwich City website.

Spectator Viewing areas

 

Home supporters have 68 spaces for wheelchair users available to them in the following areas; 

 

Indoor Aviva Ability Counts Gallery - 24 wheelchairs and 24 escorts/65 ambulant seats

 

The Aviva Ability Counts Gallery is an inside viewing area, behind glass with heating when necessary. This is fully accessable by a lift and is self-contained with accessible toilets and a large refreshment area with a lowered counter.

 

Platform Aviva Ability Counts Gallery - 18 wheelchairs and 18 escorts

 

Outside Jarrold Stand Wing (N & O) - 15 wheelchairs and 15 escorts/27 ambulant seats

 

Outside Jarrold Stand Centre (J & M) - 11 wheelchairs and 11 escorts/20 ambulant seats

 

Supporters can sit at the front of the Jarrold Stand at pitch level with accessible toilets close by and refreshments are available from within the Jarrold Stand concourse.

 

Away Section Jarrold Stand Wing - 15 wheelchairs and 15 escorts/27 ambulant seats

 

Seating is also available in the Aviva Ability Counts Gallery which is an inside viewing area, behind glass with heating when necessary. This is fully accessible by a lift and is self-contained with accessible toilets and a large refreshment area with a lowered counter.

 
Click here to view Carrow Road Stadium Plan. 

 

NB: Under existing minimum standards for accessible stadia, the club should have 171 wheelchair spaces (145 home and up to 26 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 49% of the guidance and has a shortfall of 88 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

The Jarrold stand concourse area has 2 accessible toilets and lowered food and beverage counters. The Away section also uses the Jarrold Stand concourse at the away end. This area has 2 accessible toilets and a lowered food and beverage counter.

 

The Ability Counts Gallery has 3 accessible toilets and a separate refreshment area, with seating area, and lowered beverage counters. This is fully licensed and is only for use by customers seated in the Ability Counts Gallery. The Ability Counts platform (wheelchair) and seating (ambulant) has a trolley service situated on the platform serving hot drinks.

Accessible services & information

 

The ticket office has a portable hearing induction loop for customers who are deaf or hard of hearing. The matchday programme is available in Microsoft Word via email. Soccersight provides a live match commentary system and there is a match buddy scheme in operation. 

 

Updated August 2014.

DSA Additional Information

 

Norwich City DSA held a Canaries themed Quiz Night on Thursday 24 July 2014. Click here to read all about it.

 

Norwich City DSA held their Annual Meeting on Thursday 4th December 2014. Read more here

Comments about Norwich City:

 

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Comments

Rubbery

Match: Norwich V Liverpool (April 20th 2014)

Published: 23/4/2014

 

 Well not a lot of good to say about this visit other than the result.  Stayed in the area at local Premier inn just as well as no parking anywhere, other disabled supporters charged arm and leg at local car parks so be aware. 

 

Disabled access via door in corner near to hotel. Seating along front row pitch side if it rains take mac with you.  As previous comment roving camera man up and down infront blocking views, but so was the referees assistant. 

 

Accessible toilet was manageable did not take up the option of trying to get half time teas as very crowded area, because of the over zelouse crowd the stewards who had been placed in front of the disabled seating also obstructed our view.

 

All in all not a pleasant experience I would say one of the worst I have been to, and to be charge the sum of £50 a ticket although this was subsidised by LFC by £10 I know we want equality but I am sorry this is abysmal for visiting wheelchair disabled fans.

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Tony Pringle

Match: season ticket holder

Published: 25/10/2012

 

Hard to beat. Choice of pitch side, indoor in corner, outdoor in corner, top of stand. Prices vary from FREE to about £600 season ticket. depending on how early in year ticket purchased. Possible to pay in 12 monthy direct debits. Unusually there is a charge for helpers
Disabled lounge to stay out of weather until match starts, fully licensed. Not sure of facilites for visually impaired or ambulant disabled.
Parking not too far away as some residents only side streets are OK for blue badge holders

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Gary Deards

Match: Norwich City v Reading - 27/4/09

Published: 25/10/2012

 

As an away fan, I found car parking is very difficult - apparently you need to pre-book but there was nothing about this on the website or advised to the away club.

Entrance is via a dedicated turnstile but you only get 1 ticket for disabled/carer.

Wheelchair positions are pitchside in front of your own supporters. The wheelchairs are not really covered by the roof so you can get wet and this is made worse by the drip from the roof overhang.

The match was covered by SkyTV and the away fans view was blocked by their "roving camerman" who refused to move despite being asked by fans and stewards (see picture).

Overall it was a pretty disappointing experience from a club I had heard good things about.

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