Nottingham Forest

Nottingham Forest

Stadium Information

Stadium

City Ground

Address

City Ground
Pavillion Road
Nottingham
NG2 5FJ

Club / stadium contact for disabled supporters

Name

Alan Bexon

Telephone no.

0115 982 4390

Disabled Supporters Association

Name

Rita Kirk

Telephone

0115 954 1277

Email

ritakirk@sky.com

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 100 accessible parking spaces for home and away supporters. To reserve a space, contact the club safety officer - Alan Bexon. There are drop off points at the entrances to the car parks on both the Scarrington Road access to the Brian Clough Stand car park via Lady Bay Bridge, for both home and visiting supporters, and Pavilion Road which gives access to the Main Stand only. Club staff are on site with wheelchairs to assist those with accessibility requirements to get from the car park to the stands.

 

National Rail have published links to the nearest stations to sporting venues including Nottingham Forest see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Nottingham Forest Website

 

Tickets may be purchased by telephone at 0115 982 4388 or in person at the Ticket Office.

Spectator Viewing areas

 

There are 79 wheelchair user spaces available at the City Ground. Home supporters have 68 spaces - 29 are elevated and 39 are at pitch level.

11 spaces for wheelchair users can be found at pitch level in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 180 wheelchair spaces (153 home and up to 27 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 44% of the guidance and has a shortfall of 101 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. There are 5 within the seated bowl and 3 others in corporate areas that can be accessed by disabled supporters on a matchday The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The club does have a hearing loop. Soccer Sight commentary is offered free of charge and can be booked through the club ticket office. In addition, a match commentary from Radio Nottingham is also available, stewards will deliver the headsets to your seat. There are 10 mobile receivers at the City Ground, 6 for home supporters and 4 for away supporters or as demand dictates.

 

Facilities for assistance dogs are available. The concourses do not have rest areas included.

 

Nottingham Forest Club Website - Disabled Supporters Information

 

Updated August 2016.

Club Additional Information

 

Nottingham Forest Disabled Supporters Policy can be found here

 

Click here to view stadium photos. 

Comments about Nottingham Forest:

 

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Comments

Nikki Allan

Match: Nottingham Forest v Leeds Aug 2016

Published: 28/8/2016

 

Again allocated row B. Stewards arranged a change before the game started. Safety again was an issue for ambulant disabled fans being taken through the Home Supporters after the game. Despite their best efforts the stewards were unable to contain the Home Supporters. I was kicked and my foot was stamped on fortunately my Guide Dog was unhurt on this occasion. We attend all Leeds home and away and have never felt so vulnerable. Forest need to review their access policy for away disabled supporters

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J&J

Match: 19/12/15

Published: 7/1/2016

 

This was our first visit to the City Ground as away wheelchair fans travelling in a wheelchair accessible mini-bus that is part of our Club’s Official Away Travel.   

 

Access to the Ground

By no means a straightforward route from the M1 going North via Radcliffe-on-Sour but at least the roadworks that we have encountered here for the past two years (going to the County Ground) have now ended and you avoid the city centre.   Stadium well signposted.    Parked next to the coaches at the away end.   Stadium appears to be in a residential area with no nearby shops.   

 

Facilities in the Ground for Away Wheelchair Fans

Having read earlier reviews prior to our visit we were a little apprehensive.   Away wheelchair fans enter the ground through a large red gate just to the left of the away fans’ turnstyles.   This takes you into a covered “under a stand” home supporters’ refreshment area.    As the ground had only just opened, this area was empty and we were directed by some accompanying stewards to a ramp in the near left corner that took us down to a lower level at the back of the stand.   It is here that the accessible toilet is on the right.    Just beyond this is a relatively narrow entrance between the corner of two stands to pitch level.    At pitch level we turned right and went across the front of the West Bridgeford Stand (which is the viewing area for the home wheelchair fans) to the far corner.

Viewing Areas

The viewing area for the away wheelchair fans (which you reach by the protracted route I have described) is at pitch level in front of the right hand corner with the away fans behind you.    Only about room for 3 wheelchair users in what is a very small space.  Carer seats are essentially the front row of the stand with wheelchair users positioned in front.    Have seen much larger viewing areas for wheelchair users at Clubs in lower leagues (including Notts County!).   As I am aware that Nottingham is a city that has prided itself on disability awareness in the past, I expected better than this at its iconic ground.   Good unobstructed view.    Large video screen to the left.    Take your waterproofs as you get wet when it rains! 

Refreshments

We always take our own which is probably just as well as I am not at all sure how easy it would be to have got to any to purchase.

Accessible Toilets

In entering the ground the location of the almost infamous accessible toilet was pointed out to us and the stewards asked if we wanted to use it whilst we were close to it.    Having travelled this was a priority for me, so I was happy for this to happen.   We were not, however, as others have reported, told we would not be able to go to the loo again until the end of the match as I would not have accepted such a restriction.  

The toilet has a radar key lock.   It is a huge space.    Left hand transfer.   Clean.   Hot water.   Tablet of soap (no hand wash), paper towels (no electric hand drier).    Waste bin looks as if it would be more at home in byre with hay in it (huge battered rusty open basket on the wall!).    Scope for a little bit of modernisation!

My fellow away wheelchair fan did go to the toilet during the first half.    To get there she had to pass the home fans who are located at one end of the West Bridgeford stand, one of whom was verbally abusive to her.    I went during the second half without incident.

Headset Commentaries for Visually Impaired Fans

An email to Notts Forest’s Ticket Office as advised on their web site a few days before the match asking for a commentary for my visually impaired husband produced an almost immediate response confirming a head-set would be brought to him at his seat, as it was.   He was also left with a second receiver should it be needed.   My husband was very pleased with this but did report at the end that he thought there might be a fault with one of the commentator’s microphones as they were quiet making them difficult to hear in a way that the other commentator wasn’t.  What he could hear he said was helpful and unbiased.   The steward who came to collect the headsets at the end said he would pass on the feedback.  

 

Attitude of Club Officials

All the stewards were outstanding, friendly and helpful.   We were made up particularly to meet up with Helen who immediately recognised us from our previous football trips to Nottingham.    The complaint about the verbal abuse from a home fan (referred to already) was dealt with professionally and swiftly.   The stewards quickly ensured the perpetrator was correctly identified and removed whilst taking appropriate care of the victim.    It was good to hear that should this perpetrator repeat the abuse they would be permanently barred from the ground.   

 

After the Match

Prior to the match we were advised by the stewards, as other reviewers have reported, that we would be kept back at the end of the game until the home fans had left the stand and then escorted out the same way as we entered.   In truth by the time we were ready to move, stewards were ready to lead us out which happened without incident.   As part of the Away Official Travel we were then allowed to exit the car park as soon as we were ready to.   The roads away from the Ground were congested but no worse than expected.

 

Will We go Again?

Yes.    It is probably a place that is easier to go to having been once and knowing what to expect.    Overall, excellent stewards, poor facilities for such a notable Club.    We understand that away fans used to be in the Trent stand opposite.   Not sure if it is this change that has led to the current poor facilities for away wheelchair fans, if so, it needs sorting better than it is.   Facilities we saw for home and away wheelchair fans did not fit with the pictures available on LPF’s Nottingham Forest’s page. 

 

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Nikki Allan

Match: Leeds V Forest 27/12/2015

Published: 29/12/2015

 

I attend most Leeds home and away fixtures with my guide dog so can seriously say that this is perhaps the worst experience I have had.Ambulant disabled seated in row B. Able bodied moved into row A in front. Told by showsec stewards we are NOT DISABLED as we were not in Wheelchairs. Showsec stewards as much use as a chocolate teapot when asked to get hold of a ground steward could not move seemed to watch the game OK]. ROW A should be allocated to ambulant disabled. We were taken through Forest Supporters and not told that this was the only opportunity to use the toilet until the end of the game. Finally were moved along the front behing the goal and one member told rudely he had to move as he wasn't disabled. In fact he was. 

Forest's own Stewards were helpful and ensured I had the match Commentary. 

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Jeremy rodgers

Match: Nottingham Forest v Derby County

Published: 7/11/2015

 

I attended this game with my wife who is wheelchair dependent and found it very intimidating to be escorted through the forest supporters (as there is no entrance via the away enclosure) we were told to go to the disabled toilet in the forest end before the match as we would not be able to go at half time also she could not get to the concourse as there was no entry other than going into the away section again we were told not to go at half time. We were told to wait five minutes at the end of the game while they got the home fans out of the ground. My wife was getting very upset because after about fifteen minutes we were still in the ground the police and stewards were dealing with incidents outside and we had to make our own way past the remaining forest fans through the away concourse to our waiting coach. 

 

How a club can be allowed a safety certificate when they can't guarantee the safety of away disabled supporters is wrong.

 

I shall be complaining to the council and police.

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Dan sinsmy

Match: liverpool

Published: 27/3/2015

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

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Dan sinsmy

Match: liverpool

Published: 28/1/2015

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. Staff were very helpful and friendley . On arrival we were taken through accessable entrance and led to front row seats where the view was very good. Well done Forest!

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Miller

Match: Nott'm Forest v Reading

Published: 4/11/2014

 

Oh wow! I’m still mindful of the match that was played between the Notts and the reading. It was played in the year 2011. The Nottingham Forest is an old ground. As far as I now the place is cramped. 

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Lin

Match: Wolves

Published: 21/4/2013

 

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. Staff were very helpful and friendley . On arrival we were taken through accessable entrance and led to front row seats where the view was very good. Well done Forest!

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David Mear

Match: Forest v Derby County 16/03/2010

Published: 25/10/2012

 

A very old ground and the food and drink stalls can be reached by a wheelchair but the place is cramped and difficult to get to. As a disabled fan in a wheelchair I was not too impressed with the overall experience, we were pushed into a corner at the edge of the pitch and I felt very vunerable to fire etc and the stewards were not pleasent or well mannered.

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Gary Deards

Match: Nott'm Forest v Reading 09/04/2011

Published: 25/10/2012

 

Away fan comments - Club provided accessible parking for our minibus close to away entrance. Route to seating areas for wheelchair users/someone who cannot manage steps is quite a distance (basically you walk along the whole stand and then down a ramp and then back again - probably in region of 200yds). Wheelchair areas are pitch level and a few yards to the side of the goal posts (+ a section in the corner). They are very close to the touchline and my PA was hit by the ball in the warm up (missed me by 3 inches!). PA needs to be very aware/agile during the game if needed to protect you from the ball as they sit behind you. The steward who escorted us to our seats was helpful. Due to distances to get to catering areas, it's probably easier to get PA to get items. You would be exposed to the elements

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