Peterborough United

Peterborough United

Stadium Information

Stadium

London Road

Address

London Road Ground
London Road
Peterborough
PE2 8AL

Club / stadium contact for disabled supporters

Name

Mary Faxon

Telephone no.

01733 563 947

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 10 accessible parking spaces for home and away supporters available on a first come basis. Drop of facilities are also available on all sides of the stadium.

 

The football club, in partnership with The Helping Hand Group, run a Park and Ride scheme for disabled supporters with two accessible mini buses. The free service, allows fans to park at The Helping Hands Group (situated 2 miles from the stadium) and be transported to the football ground for arrival approximately and hour before kick-off.

Fans will be taken back to the centre following the final whistle. Fans wishing to use the service need to book in advance through the Ticket Office at London Road or online at www.theposhtickets.com. Bookings are made on a first come, first served basis and include travel for one personal assistant. If you require transport for additional family/friend members, please contact tickets@theposh.com in advance.

 

National Rail have published links to the nearest stations to sporting venues including Peterborough United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For further  information on purchasing a ticket please visit the Peterborough United website.

 

Disabled supporters can purchase tickets from the box office in person, online at www.theposhtickets.com or via the 24-hotline 0844 847 1934. If a Personal Assistant is required you will need to contact the Posh box Office on 01733 865674 or tickets@theposh.com quoting your booking reference.

Spectator Viewing areas

 

Home supporters have between 35 spaces for wheelchair users available to them, and these can be found at pitchside. 8 spaces for wheelchair users can be found at pitchside in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 125 wheelchair spaces (106 home and up to 19 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 34% of the guidance and has a shortfall of 82 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use the 6 accessible toilets inside the stadium these are located in the away fans seated area, main reception, north stand hospitality area, London Rd terrace and North Stand seating, South Stand lower tier and South Stand hospitality area. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does have a hearing loop at the ticket office. Match commentaries are available via 10 headsets, collection of these is from the main office. Facilities for assistance dogs are available. The concourses do have rest areas included.

 

Updated October 2013.

Club Additional Information

 

To view photos of the accessible facilities at the stadium, click here

Comments about Peterborough United:

 

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Comments

J&J

Match: 17/08/14

Published: 17/8/2014

 

Little to add to our review dated 21/09/13.    

 

We would recommend clicking on the Disabled Fans tab on Posh’s website.  It has excellent photos of all the accessible features at the stadium, including the all important accessible loos. Such photos are so helpful, really hope other clubs do likewise. We have emailed Posh to say this. 

 

There is ongoing building work happening at the Stadium on a new stand behind the far goal. We found the car park arrangements had changed from last season with our mini-bus now only allowed to drop off/pick up at the ground but required to park across the road on the basis that an under pass had been built since last season. If you only visit occasionally, don’t assume the layout will be as it was on your last visit. 

 

Commentary for blind/partially sighted fans was as good as last season’s both in terms of admin and delivery.   Even improved as players’ names rather than shirt numbers were used.

 

Our main criticism which we have made a complaint about and which had nothing to do with us being disabled fans per se, was the presence on the pitch of scantly clad female cheerleaders that drew very offensive sexist chanting. 

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J&J

Match: 21/09/13

Published: 30/9/2013

 

This was our first visit as away fans to London Road since 2010 and it was clear in the intervening time there had been big improvements in the facilities for wheelchair users.

 

Access to the Ground

We travelled to the ground in a wheelchair accessible mini-bus that is provided as part of our Club’s official away travel.   We approached London Road from a different direction than what I remembered in the past, through an area where there is a lot of new building but which seemed to give a good direct route.   The immediate vicinity of the ground is a mixture of residential and small businesses.   There is residential building happening very close to the ground as a result of which the Club’s car park is being re-surfaced (possibly extended) so is currently a bit bumpy but the parking was on tarmac.   We were parked up very close to our entrance without any problems.   The  entrance for wheelchair away fans is alongside the entrance for all away fans, ¾ down the left hand side of the ground as you approach it.   The players’ coach unloads just by.   After entering through a large gate you pass along a short tunnel, leading to the pitchside. 

 

Facilities in the Ground for Away Wheelchair Fans

Viewing Areas

The viewing area for away wheelchair fans is at the front of the away seated fans along the long side of the pitch quite close to the dug outs.   The area is raised from pitch level a foot or so by a low brick wall.   The view is excellent and we were barely troubled by people walking past.   I could get a 3G signal but it was slow and intermittent.  We had a dry day, I would guess you are just undercover but could get wet on your front by rain blowing in on you.   Drop down fixed carer seats are provided at the side of the wheelchair spaces on a one for one basis.   The spaces are painted out on the floor and you are shown to your space on arrival, spaces are quite narrow.   I would estimate that there is room for around 8 wheelchair users.   The area was clean and clearly newly created as in 2010 the away wheelchair fans sat on the opposite side of the stadium with the home fans in the complete open.   (I noticed that a new covered shelter has also been built for the home wheelchair fans.)   Given the Club has spent money on improving the facilities for wheelchair fans I thought it was a great pity they have not got it right for the away fans.   The area is too shallow, front to back.   If you are there first, the only way you can go to the loo is for all the other wheelchair users to move out!  Just a few more inches could have avoided this palaver.

 

Refreshments

There was a refreshment van on the car park close to the away entrance which was open prior to the game and after it.   The information on our Club’s web site prior to the game had specifically stated that the provision of hot food for away fans inside the ground was extremely limited and away fans should make the most of the refreshments being sold on the car park!   As we went through the tunnel to get to the wheelchair area the refreshment area on the right was pointed out to us but I didn’t get chance to see it and in any case it would have been very difficult for me to get to.   The people next to us got hot drinks prior to the match it seemed without difficulty but I didn’t hear any actual reports on the refreshment provisions from others. 

 

Accessible Toilets

Again, as with the refreshments, on our way in, we were told that the accessible toilet was on the right, but due to the fact all the other away wheelchair fans would have had to move to let me out, I deliberately limited what I drank to avoid needing the loo.   Making all the other wheelchair users move at half time might be ok but as to get to the loo at half time would mean negotiating my way through a relatively small space full of away fans, my choice would be to go to the loo during play when it would certainly not be ok to disturb others who were watching the match.   For wheelchair users to move it is a totally different ball game to able-bodied fans being asked to stand up to let people past.   

 

Headset Commentaries for Blind and Partially Sighted Fans

Available for home and away fans regardless where they are sat.   We enquired prior to match day using the Club’s general contact email address and got an almost immediate response, albeit prior booking does not appear necessary.   Headsets are collected from the Club’s Reception which is just to the right of the away fans’ entrance.   There is a form to be filled in at Reception and staff there are helpful in completing this task.   My husband, who uses the headset, said the commentary was excellent, specifically for blind and partially sighted fans and not just the local radio commentary which is provided at some Clubs.   Two commentators who each covered half of each half, giving a commentary on what was happening, not just chit chat as can happen.   They got the small but hugely important things right, like saying at the outset where in the ground they were commentating from, so you know immediately where their right and left are.   My husband did ask me to warn potential users of this service to learn the players’ shirt numbers before hand as this is what is used rather than players’ names early on.   My husband was told that he could return the headset at the end of the game to Reception or hand it to any steward, which he did to save getting through the crowds. As we recall in 2010 the headset was found under the desk, in a box thick with dust and never worked during the match, Peterborough’s headset commentary service has clearly much improved in the past 3 yrs. 

 

Attitude of Club Officials

Excellent.  Helpful and pleasant.   Once through the gate the specialist Steward responsible for the away disabled fans introduced herself to each one of us, pointed out where things were and showed us to where we were sitting.   During the course of the afternoon she was required to deal with an incident that I considered went well beyond her remit and she dealt with this efficiently and without complaint in a manner which she should be given credit for.    

 

After the Match

All the stewards made a corridor across the car park to allow the away coaches an easy exit.   Traffic outside the ground was not as bad as I expected.

 

Will We go Again?

Yes.   Local away ground for us made much better by now being able to sit with our own fans, albeit as I have detailed there is a major shortcoming with the new facility which does not seem to justify the most expensive League 1 ticket I have ever paid to date (£25).  

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Sheffield United Disabled Supporters Club (SUDS)

Match: Peterborough v SUFC

Published: 26/9/2013

 

Having just spoken to Mary Faxon at Peterborough I am delighted to find that they do now have a dedicated wheelchair area for away fans in the seated area of the ground.  (8 Spaces) . However it is at pitchside and not under cover but at least the carers have a seat with the wheelchairs now.

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Lin Corbett

Match: v Wolves 22nd September 2012

Published: 1/11/2012

 

Pricing was full price for disabled fans and a free ticket for their helpers.

Choice of two stands either seated or terraced. Wheel chair users were accommodated at the front of the terraced stand which was very close to the action and afforded a great view. However the helpers had no choice but to stand.

Our ambulant disabled tickets were for the very back row of the seated stand. Fine for those of us who are able to climb steps but not so good for those with limited mobility! We addressed this with the stewards who informed us there were no spare seats at the front for us to move to. We had no choice but to hobble up the steep steps and stay put once there! One positive was that we did not encounter obscured views as fans with tickets in that stand had chosen to sit down. Facilities were not very good due to the age of the stadium and to add to this when I watched the highlights on the football league show I noted many empty seats at the front of the stand!!!

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Anonymous

Match: Vs Sheffield United - 09.03.2010

Published: 25/10/2012

 

We went to Peterboro for the match, as a party of disabled supporters from Sheffield United.

Access to the ground:-

We were very surprised to find that Peterboro's away end was still standing only.

There were no seats for the disabled supporters' attendants, the Stewards had to bring chairs for them.

The ramp up to the wheelchair area was short, but extremely steep, and was quite dangerous, in my opinion. Especially coupled with the soft, gravelly-surfaced path at the bottom of the ramp, on trackside.

There were also deep groves in the initial concrete paving which threatened to bind on the wheelchair castors as we were being pushed through.

Where we were seated wasn't a horrendously bad view, as the ground is only very small. There were no markings on the floor to show where each wheelchair was meant to be placed. There wasn't a lot of room behind the wheelchairs for the other wheelchair users to pass.

We were slightly elevated which was good (About one to two feet?) and there were no seats in front of us to obstruct the view of the pitch.

However, we were in a wind-tunnel, due to being seated next to the massive gate, with nothing to shelter us from the wind. It was dreadfully cold, and exposed, and horrendously uncomfortable.

I asked a Visually Impaired supporter who was in the Away area about the facilitiers for him, about whether the club had supplied a headset for him. They had, and as far as I could ascertain, it worked okay for him.

There didn't appear to be anywhere on the away end that was accessible, to get a cuppa or pie from.

We were aghast to find that there was only one accessible loo in the ground, and that was on the home stand opposite us. This meant an escort of one of the stewards was necessary.

The loo had no emergency cord.

The door had no disabled-friendly handle to close it, and the knob on the locking mechanism was too small for even someone with reasonable dexterity to operate. (it didn't work well, and needed holding/ pulling "to" whilst operating the lock. very awkward.)

There were long queues for the loo, as both the away and home sets of disabled supporters were all queueing for the one loo. It was embarrassing and undignified, and totally inadequate for the numbers of disabled people there who would be wanting to use the loo.

I was the first one in, just before half time, and the teams had been kicked off for some time before we got back to the wheelchair area. it was a farce.

The stewards were quite friendly, and fairly helpful. There was a designated steward for our area, who greeted us warmly, and introduced himself, saying "My name's Mark, I'm the steward for this area. for example, if you need the loo or anything, let me know and I'll arrange an escort to take you over to the loo."

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Colin Hazelton

Match: vs Colchester United - 23rd February 2011

Published: 25/10/2012

 

Much that could be written about the actual position behind the goal could become redundnt as soon as the beginning of next season, as I understand that they're redeveloping it for an all-seater before next season begins. But apart for the steepish slope up and having to negotiate a fairly large puddle on the pitch perimeter to get there, it was at least adequate.

On arrival a helpful steward (Daniel) introduced himself. The large, disabled toilet , however, was right at the other end of the West Stand - to the right of where we were positioned. Although on booking tickets I was offered a choice of sitting with the home supporters or the away. Presumably the home supporters have toilet facilities nearer.

I did notice a bar serving snacks ,etc. opposite to where the toilet is, but I think there may be underneath the away supporers stand as well.

Parking was accessible and just behind the away stand.

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